Hendra House Residential Home

15 Sandpits Road, Ludlow SY8 1HH

10 101 Reviews

Funding & Fees Guide for Hendra House Residential Home

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care from £1,050
Self-Funded Residential Dementia Care from £1,100
RESPITE Self-Funded Residential Care from £1,050
RESPITE Self-Funded Residential Dementia Care from £1,100

Each residents needs are individual, as such a full and detailed assessment is completed to determine in advance of admission.

(these prices are only a guideline, please contact Hendra House Residential Home to find out the exact price for your requirements)

Facilities

Close to Local shops

Gardens

Lift

Minibus or other transport

Near Public Transport

Own Furniture if required

Pet Friendly (or by arrangement)

Phone Point in own room

Residents Internet Access

Smoking not permitted

Television point in own room

Wheelchair Access

Order by:

Review from Lynn J (Niece of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience

I think the facilities at Hendra House are excellent. I know that my aunt is being well cared for by the kind and caring staff. The management team have always been very helpful and has managed to keep their sense of humour, even in these difficult times. It is well known by local people that Hendra

House is very good.

Reply from Vince Burmingham, Owner at Hendra House Residential Home

Thanks, Lynn, we are grateful for your feedback and would like to thank both of you for the help and support we give to your lovely Aunt.

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Review from Michael M (Brother of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience

My sister is extremely well cared for, thanks mainly to the efficiency and readiness of the staff.

Reply from Vince Burmingham, Owner at Hendra House Residential Home

Thanks, Michael. We know how much you support your sister.
Your help is really appreciated by all of the team.

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Review from Sheila R (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience

The care home is excellent in every way. My mum is very happy and content. The staff are very helpful and caring and always go the extra mile to provide a good service to both residents and families. I do recommend this home to friends and family as I have been so impressed with everything.

Reply from Vince Burmingham, Owner at Hendra House Residential Home

Thanks, Sheila for your feedback which is appreciated and will be shared with all of the team. Thank you for all your support.

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Review from T C (Daughter-in-law of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience

Hendra House is very welcoming with Excellent staff. The staff make you and your relatives feel like you are all one big family. The staff spend time making sure your every need is covered. During Covid, this was handled brilliantly so we could still visit at some point. All in all Hendra House is,

in my opinion, the best you can get for care and support.

Reply from Vince Burmingham, Owner at Hendra House Residential Home

Thanks, so grateful to have worked with such a wonderful family.
Love to you all from everyone at Team Hendra.

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Review from J C (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience

Mum chose to move to Hendra House Residential Home nine months after struggling at home physically and mentally she is 94. The staff welcomed her, nurtured her and have respected her and have respected her as an individual. Encouraging independence but offering support. Her love of art has been encouraged

and her mood has lifted as a result, her medication reduced. Obviously visiting has been restricted by Covid measures, but we understand this and have been kept informed and updated with photos and information. We feel very grateful to all the staff for their care.

Reply from Vince Burmingham, Owner at Hendra House Residential Home

Thank you for your kind words.
We are delighted that mum has settled so well.
Thanks for all your support in mum enjoying her time with us.

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Review from Robert E (Son of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience

A wonderful home for Mum. Staff are kind, compassionate, caring and professional facilities are warm and comfortable. In Mum's final days the home couldn't have been more welcoming to me and my sisters, outstanding.

Reply from Vince Burmingham, Owner at Hendra House Residential Home

We will miss your wonderful mum and her supportive family.
Sending you all of our love.

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Review from Wendy O (Daughter of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience

Hendra House is full of wonderful, committed, kindly and caring staff. They have looked after my mother faithfully, keeping her clean, comfortable and calm. Nothing is too much trouble, and they don't just care for the residents but for the resident's families. Thanks so much to all of them. Mum was

in Hendra throughout the lockdown, when in the first weeks, ten selfless staff put their own lives on hold and moved into the home for 8-weeks to keep the residents safe. I think that says it all.

Reply from Vince Burmingham, Owner at Hendra House Residential Home

Thanks for the response.
It is great when family members record their appreciation of our amazing staff team.
Lots of love from everyone at team Hendra.

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Review from Richard W (Son of Resident) published on 6 January 2022
Submitted via Website • Report

Overall Experience

In May 2021 I had to place my mother in care due to her advancing dementia and Hendra House was recommended to me by a medical person who was looking after my late father.
She stayed there until Dec 2021 when her condition worsened and we needed her moved to a higher level of nursing.
From start to

finish I found the home superb in every department. It was always clean and tidy, well furnished, well decorated and the Staff were just perfect. Mum was in a lovely room and the staff did plenty of chat with her.
They kept me informed of any change to mum and visiting was well managed.
When it came time to move her Lindsay the manager there made it run as smooth as possible and it was seemless with all the PCR tests etc.
I have no doubt in recommending this home for a loved one.

Reply from Vince Burmingham, Owner at Hendra House Residential Home

Thank you Richard.
Hope you are all well and Mum is settling into her new home.
Keep us updated.

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Review from Diana B (Daughter of Resident) published on 18 August 2021
Submitted via Website • Report

Overall Experience

It's a difficult and emotional time for any family when deciding the right time for residential care for a loved one. Everyone at Hendra House has been extremely supportive and so very kind, particularly to my mother. The visiting is well organised, and most importantly, the resident's health and welfare

comes first. I certainly recommend Hendra House.

Reply from Vince Burmingham, Owner at Hendra House Residential Home

Thank you, Diana, it is a pleasure looking after your mother.

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Review from Carol M (Daughter of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience

From our initial meeting and throughout the assessment process prior to my mum starting her residency at Hendra House, I have been impressed by the professionalism of the care manager and her commitment to the well being of each resident. Each of the staff members that I have met during visits to Hendra

House has been exceptionally friendly and courteous, and their conscientious attitude to their roles as carers is evident.
The staff have been so supportive of Mum during the settling in process and have shown great patience and understanding in helping her to overcome her anxieties. They have listened to Mum's concerns and made adaptations in order to enhance her comfort and reassure her.
The staff are wonderfully cheerful and positive and communication between Hendra House and families of residents is a key strength. I really feel that we are working in partnership to ensure that Mum's quality of life is as good as it can be.
Thank you so much to each and every one of you.

Reply from Vince Burmingham, Owner at Hendra House Residential Home

Thank you, Carol; I will ensure that all staff are aware of your comments.

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Review from J C (Son-in-law of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience

Excellent care here, from exceptional staff. My mother-in-law’s needs were appropriately met, she was very comfortable at Hendra. During the pandemic restrictions, the staff made a huge effort to look after her and our family. Highly recommended.

Reply from Vince Burmingham, Owner at Hendra House Residential Home

Thank you for entrusting us with your mother-in-law's care; it was a pleasure working with you and the family to ensure every need was met.

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Review from Sally C (Daughter of Resident) published on 5 June 2021
Submitted via Website • Report

Overall Experience

My mum was a happy resident at Hendra House for nearly 3 years. I’m impressed and grateful, for the care she received. She was a private person, the staff took time to get to know her and gently encouraged Mum to make friends, at her own pace. Which she did! Each resident is treated as an individual.

Each family included and kept informed. We enjoyed the regular residents' meetings together before they were put on hold, due to the pandemic. They have worked hard, here, during this difficult time, and kept everyone safe. The standard of hygiene is high, as is the catering. Mum’s room was lovely. Comfortable, clean and nicely decorated.

Reply from Vince Burmingham, Owner at Hendra House Residential Home

Thank you so much for this positive review.
Thank you from all at Team Hendra.

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Review from Kim P (Daughter of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience

Excellent staff, very caring, and accommodates individual requests. Have made every effort to allow safe visits to take place during the Covid pandemic. Staff are always willing to talk to you about your relative.

Reply from Vince Burmingham, Owner at Hendra House Residential Home

Thanks for your comments.
It's great to know how much the families have appreciated the efforts of Team Hendra during these difficult times.

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Review from Alison J (Daughter of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience

If there was a category exceeding excellence, this is where Hendra House would certainly be. Dad has been there for nearly 2 years and the care and love he has received has been outstanding. In these Covid ridden times, the home has done everything and beyond to keep the residents safe, secure and happy.

It's been such a hard time for everyone but they always have a smile and care for your concerns I know that Dad is very content and so well looked after. I feel they all love and appreciate him for who he is and we feel as a family blessed that he is in such a caring and safe environment. Communication is excellent - we are informed quickly of any concerns, medical issues etc. It's a very special place. Thank you so much, team Hendra.

Reply from Vince Burmingham, Owner at Hendra House Residential Home

Hi Alison
Thank you for your words of appreciation for all that the staff do for dad.
They are all so special, I will make them aware of your comments.
Keep safe.

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Review from Jane P (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience

A very high standard of care, extremely well-trained staff with a thorough knowledge of all residents at all times. Staff always keep in touch with any concerns, act promptly and calmly in any emergency. A real attention to detail. Also a real interest in all residents. A happy atmosphere, just like

being in a welcoming family. Extremely well deserving of all prizes won to date.

Reply from Vince Burmingham, Owner at Hendra House Residential Home

Thank you for your comments, which clearly identifies the ethos of the home.

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Review from Robert J (Son of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience

This home has housed my mother for the last five years, and I have been extremely happy with her care. The home is constantly reviewing procedures to make life better for Mom and the residents. We get constant feedback on any issues that may arise, and in the current situation, as we cannot get to see

my mother on a regular basis, this is most important. With this in mind, I feel contented and happy to know that Mom is being well looked after both physically and mentally.

Reply from Vince Burmingham, Owner at Hendra House Residential Home

Hi,
Thanks for your comments and your satisfaction with the quality of service delivered at the home.

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Review from Joy M (Daughter of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience

Hendra House offers a very caring service. The staff have coped amazingly well with the current very difficult situation caused by the pandemic.

Reply from Vince Burmingham, Owner at Hendra House Residential Home

Thanks for your comments.
Greatly appreciated and you can be assured they will be shared with the staff.

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Review from Annette J (Daughter-in-law of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience

Hendra House is amazing! The care manager and her team have gone above and beyond any expectations in keeping the residents safe during the pandemic. The manager right from the beginning of the pandemic was completely on the ball in organising a rota whereby a lot of the carers permanently lived in

sacrificing leaving their families for weeks, even small children. The cleaning of the home and the protection is surmountable, and I highly commend everyone at Hendra and thank them for their kindness, dedication and total support to my 99-year-old mother-in-law. Even when one of the carers and one resident contracted covid, and I was really worried if my mother-in-law caught it, she wouldn’t survive, but the isolation and cleanliness proved that it was totally contained in time for the residents to get their vaccines.

Reply from Vince Burmingham, Owner at Hendra House Residential Home

Thank you so much for your response, the comments of which I will pass on to the staff.

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Review from Peter R (Son of Resident) published on 22 February 2021
Submitted via Website • Report

Overall Experience

Best place we could wish for our Mother. She is comfortable, safe and well cared for, she has a lovely room and is particularly complimentary about the staff members who have become friends. All we could ask for.

Reply from Vince Burmingham, Owner at Hendra House Residential Home

Thank you for your comments.
So pleased that mum and the family are so happy with the facilities and the care provided.
I will pass on your feedback to the staff

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Review from Anthony J (Son of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience

Mum is very well cared for and the staff are always doing the best for her. She is very comfortable and happy.

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Meet the Team (31)

Lindsay Giess

Job Title: Care Manager

Joined: 2010

Lindsay is the homes Care Manager.
She holds the Level 5 Certificate In Leading & Managing Services To Support End of Life and Significant Life Events.
She is currently completing the Level 5 Care Managers Award.
In 2011 she won the Bronze Medal at the World Skills competition for Health & Social care.

Laura McNally

Job Title: Lead Practitioner

Joined: 2003

Laura was the first of Hendra's long line of apprentices.
She has progressed to her current role of Lead Practitioner.
Laura holds the NVQ Level 3 award in Health & Social Care.

Michelle Griffiths

Job Title: Lead of Care

Joined: 2009

Michelle holds the NVQ Level 3 in Health and Social Care, and will shortly be commencing the Level 4 Diploma.
Michelle is the home's lead on continence matters.

Rose Meier

Job Title: Lead Practitioner

Joined: 2007

Rose has progressed through the ranks at Hendra commencing as a Kitchen Assistant, but her caring compassionate nature saw her progress as a Care Assistant, Team Leader and her current role of Lead Practitioner.
Rose holds the NVQ Level 3 award in Health and Social Care.
Rose is the homes lead on Infection Control.

Rosie Hawkins

Job Title: Lead Practitioner

Joined: 2014

Rosie is one of our apprenticeship graduates. She is now a Lead Practitioner with responsibilities for residents nutrition.
Rosie has recently commenced her Level 4 Health & Social Care Diploma Award.

Gemma Locke

Job Title: Lead Practitioner

Joined: 2015

Gemma is employed as a Lead Practitioner with specific responsibilities for Moving and Handling.
Gemma is a qualified Moving and Handling Trainer and assessor.
Gemma has commenced her Level 4 Diploma in Health and Social Care.

Angie Marcluk

Job Title: Lead Practitioner

Joined: 2016

Angie currently holds the NVQ Level 3 award and will be commencing her Level 4 Diploma in Health and Social in the near future.

Jackie Angell

Job Title: Care Assistant

Joined: 2014

Jackie has many years experience in the nursing and health and social care sector.
She holds the NVQ Level 3 Award.

Lorraine Underwood

Job Title: Care Assistant

Joined: 2014

Lorraine is an experienced care with many years experience in the sector.
She holds the NVQ Level 3 award and is used as one of the mentors for new entrants to the sector.
In addition Lorraine has responsibility for ensuring that the home maintains an adequate stock of all medical supplies.

Jane Perks

Job Title: Care Assistant

Joined: 2015

Jane has been involved in the care sector since leaving school.
She holds the NVQ Level 2 award and is another of the home staff used to mentor new entrants to the sector.

Clare Davies

Job Title: Care Assistant

Joined: 2016

Clare is another of Team Hendra's apprentice successes.
She has just commenced her Level 3 Diploma in Social care.

Millie Head

Job Title: Lead Practitioner

Joined: 2016

Millie is another of our apprentice successes.
She worked in the home in the kitchen before leaving school in 2016.
Millie has completed the Level 3 Apprenticeship programme.
In addition to her current studies, Millie is also the home's Activities Co-ordinator.

Kae Didlick

Job Title: Care Assistant

Joined: 2016

Kae has many years experience in the sector and holds the NVQ Level 2 Award.

Rosie Harrington

Job Title: Care Assistant

Joined: 2017

Rosie is currently completing her Nursing Degree programme but still helps out when she can at Hendra.

Leanne Pritchard

Job Title: Senior Care Assistant

Joined: 2018

Leanne has a wealth of experience in the care sector in a diverse range of care settings.
She holds the NVQ Level 3 award.

Alison Stokes

Job Title: Care Assistant / House Keeper

Joined: 2018

Alison has many years of experience in the care sector before joining the home. She holds the NVQ Level 2 award in Health & Social care.

Sophie Lloyd

Job Title: Apprentice Carer

Joined: 2018

Sophie is our latest apprentice.
She came to the home to do her works experience and we were so delighted with her keenness and passion for providing quality care we offered her an apprenticeship when she left school.

Alex Lysy

Job Title: Care Assistant

Joined: 2018

Alex has a wealth of experience in the health and social care sector and completed her NVQ Level 2 award.
Alex also worked in the hospitality sector and as well as having the benefit of her care experience she is also willing to share the experience of her skills in the kitchen.

Janine Eichelmann

Job Title: Kitchen Assistant

Joined: 2014

Janine joined the home in 2014, having previously been a hairdresser. She is employed at a Kitchen Assistant.

Tracey Mansell

Job Title: Cook

Joined: 2016

Tracey is a valued member of Team Hendra.
Tracy completed the NVQ Level 2 House Keeping.

Julie Harper

Job Title: Kitchen Assistant

Joined: 2017

Julie completed her NVQ Level 2 Hospitality in 2019.
She was delighted to be selected as the Student of the Year at the Hereford / Ludlow college 2019 Student Awards.

Kerry Williams

Job Title: Head Housekeeper

Joined: 2015

Kerry was previously employed as a Care Assistant and was voted Care Apprentice of the Year in 2018.
She then took time out to raise her family but we were delighted when she returned as our House Keeper in 2015.
In 2017 Kerry successfully completed the NVQ Level 2 House Keeping Award.

Alison Pinfield

Job Title: Care Assistant

Joined: 2019

Alison is a much loved employee who joined us in 2019.
She brings a wealth of experience and common sense to the team.

Kellie Mantle

Job Title: Care Assistant / House Keeping

Joined: 2019

Kellie joined as a member of the House Keeping Team, but it soon became apparent that her true passion was caring.
She joined the Care Team in 2020 and currently combines both roles.

Sam Williamson

Job Title: Care Assistant / House Keeping

Joined: 2019

Sam joined Team Hendra in early 2019.
She began initially in the House Keeping Team, but joined the Care Team later in the year allowing her to use her Level 3 Health and Social Care Diploma.

Emma Mansell

Job Title: Care Assistant

Joined: 2019

Emma initially joined Team Hendra as a member of the House Keeping Team.
Her potential as a carer soon became apparent, and she joined the Care Team in 2020.
She is due to commence her Health & Social care Level 2 studies in the near future.

Sharon Edwards

Job Title: Care Assistant

Joined: 2019

Sharon is loved and respected by her colleagues and her residents alike.
She has a wealth of experience and previously worked in the NHS at Tenbury Hospital before joining Team Hendra.

Melanie Grogan

Job Title: Care Assistant / Part Time Cook

Joined: 2019

Mel holds the NVQ Level 2 Diploma.
She is also a competent Cook having worked previously in that role within the NHS.
She combines both roles at the home, but obviously on different shifts.

Michelle Barker

Job Title: Care Assistant

Joined: 2019

Michelle has been employed in care for many years.
She is currently completing her Level 3 Health & Social care Diploma

Ellie Pinfield

Job Title: Apprentice Care Assistant

Joined: 2020

Ellie is the latest in the long line of Hendra Apprentices.
She is currently completing the Level 2 Apprenticeship programme.

Catia Jones

Job Title: Care Assistant

Joined: 2019

Catia is a much loved and respected member of the Care Team.
She is currently completing her Health & Social Care Level 2 Award.

Hendra House Residential Home

Care Provided by Hendra House Residential Home

Good to Know

Funding & Fees Guide for Hendra House Residential Home

Facilities