Hendra House Residential Home

15 Sandpits Road, Ludlow SY8 1HH

10 101 Reviews

Funding & Fees Guide for Hendra House Residential Home

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care from £1,050
Self-Funded Residential Dementia Care from £1,100
RESPITE Self-Funded Residential Care from £1,050
RESPITE Self-Funded Residential Dementia Care from £1,100

Each residents needs are individual, as such a full and detailed assessment is completed to determine in advance of admission.

(these prices are only a guideline, please contact Hendra House Residential Home to find out the exact price for your requirements)

Facilities

Close to Local shops

Gardens

Lift

Minibus or other transport

Near Public Transport

Own Furniture if required

Pet Friendly (or by arrangement)

Phone Point in own room

Residents Internet Access

Smoking not permitted

Television point in own room

Wheelchair Access

Order by:

Review from D P (Resident) assisted by family/friend published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience

Couldn't as for a better home to live in.

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Review from N F (Son of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience

Brilliant residential home.
Kind staff - kept Mum in great comfort.
Nothing was too much trouble.
Strongly recommend.

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Review from T B (Resident) assisted by family/friend published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience

I have lived at Hendra House for six years. I never have to worry about anything, and the staff are superb. I have my own room and am treated with dignity and respect. I like to go out for walks which the staff let me do, which is good for my mental well being.

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Review from E K (Daughter of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience

My dad lived at Hendra House for six years. I have never had reason to doubt their care and always feel welcome.
The fact my dad was brought by car to my wedding in Wales without hesitation by his carer, displays the care and attention they give their residents and family members.
I can't thank

them enough for their love and care.

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Review from B K (Son-in-law of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience

When I got married in September 2019, my father-in-law's carer volunteered to drive him from Ludlow to Wales so that he could give his daughter away! I can't thank her enough for doing this and giving our families such wonderful memories of the day. This is just one example of " going beyond" and providing

the support and care to all residents.

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Review from A C (Brother of Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience

During the 15-months my brother was a resident, he could not have received better care.
The staff are amazing.

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Review from S C (Sister-in-law of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience

The staff at Hendra House are genuinely caring and thoughtful to residents, showing warmth and understanding at all time. They are professional and efficient, but always treat residents as individuals so they can tailor their care to that person.
I cannot fault the care my brother-in-law received,

and I am most grateful for their kindness during his time with them.

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Review from Doreen E (Resident) assisted by family/friend published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience

Excellent caring staff. Settled very well into Hendra House Residential Home.
Enjoy the people and the home, lovely newly decorated living area and beautiful carpets.
Love the activities, always want more!

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Review from M W (Son of Resident) published on 29 November 2019
Submitted via Postal Card • Report

Overall Experience

There is an unmistakable air of contentment here. This is in no small part, due to the staff who are clearly happy in their job and go the extra mile to ensure the happiness of their charges.
Recruitment and retention of good staff is a headache for management who are obviously capable and adept here.

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Review from Margaret F (Daughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience

During my father's stay of 17 months, I was extremely happy with the care he received. He was not the most forthcoming of personalities and did not mix well at first, but he was always treated with kindness and patience and gradually adjusted. He considered Hendra House his home and was as happy as

was possible considering his sight, hearing and mobility problems. We were comforted by senior staff, both at the hospital and at the funeral and I would not hesitate to recommend Hendra House.

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Review from Graham B (Son of Resident) published on 3 July 2019
Submitted via Postal Card • Report

Overall Experience

I can sum up my view on Hendra House, in one short sentence, "All the staff are angels".

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Review from Gillian C (Daughter of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience

Staff very friendly, patient, caring and cheerful.

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Review from Sandra E (Daughter of Resident) published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience

My dad was a resident in Hendra House for 17 months. During this time Dad was always treated with respect and kindness. Every support was offered to him to make his life as happy and fulfilled as possible. When we visited we were always welcomed and supported, especially when Dad was unwell. The atmosphere

of Hendra is always relaxed, cheerful and friendly with many different activities for residents to take part in if they wish. Dad especially enjoyed the shady part of the garden. I wholeheartedly recommend Hendra House to anyone considering residential care.

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Review from Roger H (Nephew of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience

Always informed of events! The staff are very patient and we call them stars!

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Review from Marlene H (Niece of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience

Everyone is very friendly and does all they can to make sure the residents are happy. My aunt is very well looked after.

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Review from Kathryn T (Niece of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience

My relative has received excellent care and support since moving into Hendra House. I am impressed with the supportive nature of all care staff and the attention to detail with planning thoughtful activities for the residents. The home has a relaxing and homely atmosphere. My relative's needs for additional

heating in their room have been met by Hendra who carried out work to ensure this was available. Overall, extremely pleased with all aspects.

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Review from A B (Resident) assisted by family/friend published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience

I have lived at Hendra House for 5 years, I am really happy here and the staff really look after me.

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Review from Hannah (Granddaughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience

All the staff are lovely and everyone seems happy.

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Review from Andrew W (Son of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience

My mother was a resident at Hendra House for ten years until her death in 2018 at the grand old age of 97. She loved Hendra and thought of it as her 'home', surrounded by her family (staff). She was cared for with love, dignity and compassion. The level of care, high standard of food, hygiene and intense

staff training, make it a superb establishment.

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Review from Rosemary E (Daughter of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience

Hendra House Residential Home is excellent. They have looked after my mother for six and a half years. The home is warm, welcoming and spotlessly clean.
The staff who are efficient, professional and work incredibly hard for the benefit of all the residents are always cheerful, informative and helpful.
It

is a real home away from home.
They genuinely care for their residents like a family. The fabrics and buildings are often updated and improved as necessary. Any suggestions are positively received and discussed at regular residents meetings with staff, family and residents alike. New initiatives are brought in recently the community dental health service which is a great success.
Last week my mother became ill and was immediately given attentive care involving the local doctor, ambulance and hospital.
Incidentally, Shrewsbury Hospital was very impressed with Hendra's actions and all-around care for mum. Rated them "outstanding" unique care home in the area.
I cannot praise them enough. Without their prompt actions and excellent service, my mum would not be here today. She is happy and comfortable and settled at Hendra House given all the care she needs in a warm and friendly environment.
Hendra is in my opinion too is outstanding.

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Meet the Team (31)

Lindsay Giess

Job Title: Care Manager

Joined: 2010

Lindsay is the homes Care Manager.
She holds the Level 5 Certificate In Leading & Managing Services To Support End of Life and Significant Life Events.
She is currently completing the Level 5 Care Managers Award.
In 2011 she won the Bronze Medal at the World Skills competition for Health & Social care.

Laura McNally

Job Title: Lead Practitioner

Joined: 2003

Laura was the first of Hendra's long line of apprentices.
She has progressed to her current role of Lead Practitioner.
Laura holds the NVQ Level 3 award in Health & Social Care.

Michelle Griffiths

Job Title: Lead of Care

Joined: 2009

Michelle holds the NVQ Level 3 in Health and Social Care, and will shortly be commencing the Level 4 Diploma.
Michelle is the home's lead on continence matters.

Rose Meier

Job Title: Lead Practitioner

Joined: 2007

Rose has progressed through the ranks at Hendra commencing as a Kitchen Assistant, but her caring compassionate nature saw her progress as a Care Assistant, Team Leader and her current role of Lead Practitioner.
Rose holds the NVQ Level 3 award in Health and Social Care.
Rose is the homes lead on Infection Control.

Rosie Hawkins

Job Title: Lead Practitioner

Joined: 2014

Rosie is one of our apprenticeship graduates. She is now a Lead Practitioner with responsibilities for residents nutrition.
Rosie has recently commenced her Level 4 Health & Social Care Diploma Award.

Gemma Locke

Job Title: Lead Practitioner

Joined: 2015

Gemma is employed as a Lead Practitioner with specific responsibilities for Moving and Handling.
Gemma is a qualified Moving and Handling Trainer and assessor.
Gemma has commenced her Level 4 Diploma in Health and Social Care.

Angie Marcluk

Job Title: Lead Practitioner

Joined: 2016

Angie currently holds the NVQ Level 3 award and will be commencing her Level 4 Diploma in Health and Social in the near future.

Jackie Angell

Job Title: Care Assistant

Joined: 2014

Jackie has many years experience in the nursing and health and social care sector.
She holds the NVQ Level 3 Award.

Lorraine Underwood

Job Title: Care Assistant

Joined: 2014

Lorraine is an experienced care with many years experience in the sector.
She holds the NVQ Level 3 award and is used as one of the mentors for new entrants to the sector.
In addition Lorraine has responsibility for ensuring that the home maintains an adequate stock of all medical supplies.

Jane Perks

Job Title: Care Assistant

Joined: 2015

Jane has been involved in the care sector since leaving school.
She holds the NVQ Level 2 award and is another of the home staff used to mentor new entrants to the sector.

Clare Davies

Job Title: Care Assistant

Joined: 2016

Clare is another of Team Hendra's apprentice successes.
She has just commenced her Level 3 Diploma in Social care.

Millie Head

Job Title: Lead Practitioner

Joined: 2016

Millie is another of our apprentice successes.
She worked in the home in the kitchen before leaving school in 2016.
Millie has completed the Level 3 Apprenticeship programme.
In addition to her current studies, Millie is also the home's Activities Co-ordinator.

Kae Didlick

Job Title: Care Assistant

Joined: 2016

Kae has many years experience in the sector and holds the NVQ Level 2 Award.

Rosie Harrington

Job Title: Care Assistant

Joined: 2017

Rosie is currently completing her Nursing Degree programme but still helps out when she can at Hendra.

Leanne Pritchard

Job Title: Senior Care Assistant

Joined: 2018

Leanne has a wealth of experience in the care sector in a diverse range of care settings.
She holds the NVQ Level 3 award.

Alison Stokes

Job Title: Care Assistant / House Keeper

Joined: 2018

Alison has many years of experience in the care sector before joining the home. She holds the NVQ Level 2 award in Health & Social care.

Sophie Lloyd

Job Title: Apprentice Carer

Joined: 2018

Sophie is our latest apprentice.
She came to the home to do her works experience and we were so delighted with her keenness and passion for providing quality care we offered her an apprenticeship when she left school.

Alex Lysy

Job Title: Care Assistant

Joined: 2018

Alex has a wealth of experience in the health and social care sector and completed her NVQ Level 2 award.
Alex also worked in the hospitality sector and as well as having the benefit of her care experience she is also willing to share the experience of her skills in the kitchen.

Janine Eichelmann

Job Title: Kitchen Assistant

Joined: 2014

Janine joined the home in 2014, having previously been a hairdresser. She is employed at a Kitchen Assistant.

Tracey Mansell

Job Title: Cook

Joined: 2016

Tracey is a valued member of Team Hendra.
Tracy completed the NVQ Level 2 House Keeping.

Julie Harper

Job Title: Kitchen Assistant

Joined: 2017

Julie completed her NVQ Level 2 Hospitality in 2019.
She was delighted to be selected as the Student of the Year at the Hereford / Ludlow college 2019 Student Awards.

Kerry Williams

Job Title: Head Housekeeper

Joined: 2015

Kerry was previously employed as a Care Assistant and was voted Care Apprentice of the Year in 2018.
She then took time out to raise her family but we were delighted when she returned as our House Keeper in 2015.
In 2017 Kerry successfully completed the NVQ Level 2 House Keeping Award.

Alison Pinfield

Job Title: Care Assistant

Joined: 2019

Alison is a much loved employee who joined us in 2019.
She brings a wealth of experience and common sense to the team.

Kellie Mantle

Job Title: Care Assistant / House Keeping

Joined: 2019

Kellie joined as a member of the House Keeping Team, but it soon became apparent that her true passion was caring.
She joined the Care Team in 2020 and currently combines both roles.

Sam Williamson

Job Title: Care Assistant / House Keeping

Joined: 2019

Sam joined Team Hendra in early 2019.
She began initially in the House Keeping Team, but joined the Care Team later in the year allowing her to use her Level 3 Health and Social Care Diploma.

Emma Mansell

Job Title: Care Assistant

Joined: 2019

Emma initially joined Team Hendra as a member of the House Keeping Team.
Her potential as a carer soon became apparent, and she joined the Care Team in 2020.
She is due to commence her Health & Social care Level 2 studies in the near future.

Sharon Edwards

Job Title: Care Assistant

Joined: 2019

Sharon is loved and respected by her colleagues and her residents alike.
She has a wealth of experience and previously worked in the NHS at Tenbury Hospital before joining Team Hendra.

Melanie Grogan

Job Title: Care Assistant / Part Time Cook

Joined: 2019

Mel holds the NVQ Level 2 Diploma.
She is also a competent Cook having worked previously in that role within the NHS.
She combines both roles at the home, but obviously on different shifts.

Michelle Barker

Job Title: Care Assistant

Joined: 2019

Michelle has been employed in care for many years.
She is currently completing her Level 3 Health & Social care Diploma

Ellie Pinfield

Job Title: Apprentice Care Assistant

Joined: 2020

Ellie is the latest in the long line of Hendra Apprentices.
She is currently completing the Level 2 Apprenticeship programme.

Catia Jones

Job Title: Care Assistant

Joined: 2019

Catia is a much loved and respected member of the Care Team.
She is currently completing her Health & Social Care Level 2 Award.

Hendra House Residential Home

Care Provided by Hendra House Residential Home

Good to Know

Funding & Fees Guide for Hendra House Residential Home

Facilities