Hendra House Residential Home

15 Sandpits Road, Ludlow SY8 1HH

10 101 Reviews

Funding & Fees Guide for Hendra House Residential Home

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care from £1,050
Self-Funded Residential Dementia Care from £1,100
RESPITE Self-Funded Residential Care from £1,050
RESPITE Self-Funded Residential Dementia Care from £1,100

Each residents needs are individual, as such a full and detailed assessment is completed to determine in advance of admission.

(these prices are only a guideline, please contact Hendra House Residential Home to find out the exact price for your requirements)

Facilities

Close to Local shops

Gardens

Lift

Minibus or other transport

Near Public Transport

Own Furniture if required

Pet Friendly (or by arrangement)

Phone Point in own room

Residents Internet Access

Smoking not permitted

Television point in own room

Wheelchair Access

Order by:

Review from Shirley W (Daughter of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience

All the staff are very caring and supportive. All the residents are treated with dignity. All the staff are always cheerful and engage the residents in positive banter. They have a clear understanding of the resident's needs. They communicate with us regularly. The home always smells nice.

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Review from Gary E (Son of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience

Excellent staff and care.

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Review from Jonathan W (Godson of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience

Exceptional caring and professional staff, always willing to support residents, friends and family. The home is clean and the facilities appear excellent.

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Review from Robert E (Son-in-law of Resident) published on 21 September 2018
Submitted via Website • Report

Overall Experience

Finding a good care home for an elderly close relative is a daunting prospect. Fortunately, we visited Hendra over six years ago and are so relieved that we did and that a place was available. It is an absolute gem with a very fine reputation which is well deserved. It’s residents belong to a very caring

and friendly family which exists because of the owners’ and management’s very professional leadership, a commitment to ongoing training, staff development and sheer hard work of all staff, with a good dose of love. It is truly a happy place which fosters a feeling of belonging and fun. The staff go to great lengths to raise extra funds for trips, activities and facilities for the benefit of its clients. There is no way we could provide such a beneficial environment for my wife’s mother to be in. We have every faith in the home and their concern to provide the very best for the members of the “family” that lives there. I would have absolutely no reservation about recommending it to others.

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Review from Elaine P (Niece of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience

My Aunt has been resident at Hendra House for two years. I can't praise enough the care and attention she has received in that time. The residents are happy. The staff are happy from kitchen, cleaners, carers and management. All my aunt's needs are met and she is very comfortable.

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Review from R C (Niece of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience

My Aunt has been a resident of Hendra House for a year and a half now and has excellent care from the extremely well-trained staff and the owner. We are all very grateful to them for such a high standard of care. She has mild dementia and is disabled, but she has improved whilst a resident.

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Review from J B (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience

Our mother has been living at Hendra House for more than 2 1/2 years. From the start, my sister and I have been impressed by the attitude and practice of the staff who have devoted so much careful and thoughtful attention towards our mother's happiness and welfar.e We are so pleased that she is living

in such a caring and stimulating home. Gradually our mother's needs have changed so that she now requires a great deal of care and support. Despite the increased demands on staff, the Manager told us that Hendra is Mum's home and that they would provide whatever care is necessary to meet her needs. It was a huge relief to us that Mum could continue living in 'her home'. Mum has been given wonderful care; a mixture of good humour and attention to detail. Close liaison with medical staff in the community has meant that she continues to be healthy and comfortable. Despite her difficulties, Mum is happy and contented and we have peace of mind that she is treated with such dignity and kindness.

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Review from Paula B (Daughter of Resident) published on 24 July 2018
Submitted via Website • Report

Overall Experience

Sadly, my dear father passed away on the 18th July. He had not been well for several months and it became a stressful and anxious time for the family. He had been a happy, contented, lively resident of Hendra House for three and a half years - participating in the many, varied activities and social

outings. He loved everything about it and the staff were truly wonderful with him - even more so towards the end of his life- absolutely nothing was too much trouble. A couple of days before he died he was still telling me how happy he was and how wonderful all the staff were. He raised his hand saying “that manager is a good man.” During the whole time spent at Hendra House Dad could not have received better care anywhere. Hendra House is all about the residents and ensuring they receive the best possible life. There is lots of love, care, and an abundance of general happiness and fun.

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Review from Vicky B (Daughter of Resident) published on 25 April 2018
Submitted via Website • Report

Overall Experience

The wonderful team at Hendra House could give lessons in how to care for the elderly! Kindness personified, every single member of the team manages to be professional, respectful, warm and, most importantly, intuitive and responsive to the needs of their residents. This is an attitude that comes from

the top and filters all the way through the staff. Whether you are a resident or a visitor, as soon as you walk through the door you can be sure of a welcoming smile, the offer of a cuppa and a feeling that all is well with the world. We do not live close by and were worried about Dad going into residential care, but we could not have wished for a better home from home for him. We will be forever grateful to everyone involved in his care and urge anyone looking for somewhere for their nearest and dearest to consider Hendra House.

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Review from B F (Daughter-in-law of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience

Superb care by all the team; housekeepers, catering staff, care providers, nursing staff, managers and maintenance staff.

Everyone, without exception, is thoughtful, patient and kind.

Welcoming to visitors and exceptionally managed for ongoing needs and developments.

A real 'home from home',

where individuals matter.

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Review from John B (Relative of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience

One is greeted as a visitor with warmth and friendliness. One is always asked if you require anything, a chair, tea, biscuits, help to the room, using the lift. This gives comfort and security when entering the establishment. Residents in the lounge reflect this atmosphere and will also greet you and

when you are recognised direct you to where your own resident is seated often seeking them out for you. This demonstrated an environment that is more family then institution. The decor and furnishing is also warm and premises clean and staff are always here.
Any member will greet you and ensure any question or need is responded to. Above all the person I visit tells me only positive things about the establishment - happy and settled. That is the important factor. Well done. Thank you.

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Review from Alexandra M (Granddaughter of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience

It is always a pleasure to visit my grandad at Hendra House. All of the staff are friendly and welcoming and the house itself is beautifully clean and pleasant smelling. Grandad is happy and content and I have peace of mind knowing that he is so well cared for.

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Review from Sue P (Daughter of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience

A very warm, friendly welcome. Hendra House is a lovely small residential home which really does feel like a 'real' home.
Staff are very kind and caring and very responsive to the varying needs of the residents in a relaxed and comforting manner. Residents are socially engaged throughout the day.
My

mum immediately settled in.

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Review from S M (Daughter of Resident) published on 14 July 2017
Submitted via Postal Card • Report

Overall Experience

There is a view that care homes for the elderly are dull places where the residents are left to their own devices and their personal needs are not fully met. Hendra House is the complete opposite of this. Modern, clean, comfortable, well trained and responsive staff that deal with residents on an

individual basis, providing everything my aged mother needs. They are fully up to date with her medical and mental issues and provide our family with exceptional support that we could not provide ourselves. My mother is happy - and so are we. What more could we wish for.

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Review from L J (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience

Mum moved into Hendra House in May 2016. She has dementia with Lewy bodies. Staff were very understanding from day one and very supportive. The first few weeks of settling in were difficult for Mum and myself to come to terms with but the staff made a very difficult time much easier to cope with. They

keep myself and my sisters well informed of any needs mum has which of course are increasing as her condition inevitably deteriorates. You are always made welcome when visiting. Mum is kept clean and well presented. I would have no hesitation in recommending Hendra House.

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Review from E W (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience

Words cannot properly express the positive difference that Hendra House is making to my elderly mother's life and well-being on day one, she arrived a broken, fragile and scared person with challenging physical and medical problems. Now with the benefit of high quality care support and good medical

attention quickly received. I can clearly see her former self is returning. Hendra House is an exemplary care home on so many levels. All the staff are a pleasure to deal with. The care managers have a wealth of invaluable experience. I am kept well informed and the place is clean and welcoming. The owner, who is very approachable and a regular presence has implemented an excellent management system. 10/10

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Review from P Y (Resident) published on 20 March 2017
Submitted via Website • Report

Overall Experience

Hendra House has been my home since August 2015. The care, attention and kindness bestowed upon me and all of the residents by the staff is wonderful. The owners have our best interests at heart at all times and I feel safe in this lovely home. I consider myself very fortunate to be part of the Hendra

family.

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Review from D H (Resident) assisted by family/friend published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience

I have been at Hendra House for 10 months. The care and support I receive is exceptional. The staff are always willing and able to help me. Their care ranges from washing and dressing me, taking me to the toilet and making sure I am fed and watered. I have a comfortable room that is equipped to meet

my personal needs. What is particularly lovely is the way in which I am respected by staff and the individual attention they give me.

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Review from Malcolm V (Son of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience

My other has been a resident for 18 months and I cannot praise the care she has received over that time. The staff are always happy and prepared to help in whatever way they can. I would be very happy to recommend Hendra House to anyone.

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Review from G S (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience

The care home is excellent. The staff are kind, supportive and patient. The home is very clean and well organised. Carers respond immediately to the call bell. Overall experience is excellent.

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Meet the Team (31)

Lindsay Giess

Job Title: Care Manager

Joined: 2010

Lindsay is the homes Care Manager.
She holds the Level 5 Certificate In Leading & Managing Services To Support End of Life and Significant Life Events.
She is currently completing the Level 5 Care Managers Award.
In 2011 she won the Bronze Medal at the World Skills competition for Health & Social care.

Laura McNally

Job Title: Lead Practitioner

Joined: 2003

Laura was the first of Hendra's long line of apprentices.
She has progressed to her current role of Lead Practitioner.
Laura holds the NVQ Level 3 award in Health & Social Care.

Michelle Griffiths

Job Title: Lead of Care

Joined: 2009

Michelle holds the NVQ Level 3 in Health and Social Care, and will shortly be commencing the Level 4 Diploma.
Michelle is the home's lead on continence matters.

Rose Meier

Job Title: Lead Practitioner

Joined: 2007

Rose has progressed through the ranks at Hendra commencing as a Kitchen Assistant, but her caring compassionate nature saw her progress as a Care Assistant, Team Leader and her current role of Lead Practitioner.
Rose holds the NVQ Level 3 award in Health and Social Care.
Rose is the homes lead on Infection Control.

Rosie Hawkins

Job Title: Lead Practitioner

Joined: 2014

Rosie is one of our apprenticeship graduates. She is now a Lead Practitioner with responsibilities for residents nutrition.
Rosie has recently commenced her Level 4 Health & Social Care Diploma Award.

Gemma Locke

Job Title: Lead Practitioner

Joined: 2015

Gemma is employed as a Lead Practitioner with specific responsibilities for Moving and Handling.
Gemma is a qualified Moving and Handling Trainer and assessor.
Gemma has commenced her Level 4 Diploma in Health and Social Care.

Angie Marcluk

Job Title: Lead Practitioner

Joined: 2016

Angie currently holds the NVQ Level 3 award and will be commencing her Level 4 Diploma in Health and Social in the near future.

Jackie Angell

Job Title: Care Assistant

Joined: 2014

Jackie has many years experience in the nursing and health and social care sector.
She holds the NVQ Level 3 Award.

Lorraine Underwood

Job Title: Care Assistant

Joined: 2014

Lorraine is an experienced care with many years experience in the sector.
She holds the NVQ Level 3 award and is used as one of the mentors for new entrants to the sector.
In addition Lorraine has responsibility for ensuring that the home maintains an adequate stock of all medical supplies.

Jane Perks

Job Title: Care Assistant

Joined: 2015

Jane has been involved in the care sector since leaving school.
She holds the NVQ Level 2 award and is another of the home staff used to mentor new entrants to the sector.

Clare Davies

Job Title: Care Assistant

Joined: 2016

Clare is another of Team Hendra's apprentice successes.
She has just commenced her Level 3 Diploma in Social care.

Millie Head

Job Title: Lead Practitioner

Joined: 2016

Millie is another of our apprentice successes.
She worked in the home in the kitchen before leaving school in 2016.
Millie has completed the Level 3 Apprenticeship programme.
In addition to her current studies, Millie is also the home's Activities Co-ordinator.

Kae Didlick

Job Title: Care Assistant

Joined: 2016

Kae has many years experience in the sector and holds the NVQ Level 2 Award.

Rosie Harrington

Job Title: Care Assistant

Joined: 2017

Rosie is currently completing her Nursing Degree programme but still helps out when she can at Hendra.

Leanne Pritchard

Job Title: Senior Care Assistant

Joined: 2018

Leanne has a wealth of experience in the care sector in a diverse range of care settings.
She holds the NVQ Level 3 award.

Alison Stokes

Job Title: Care Assistant / House Keeper

Joined: 2018

Alison has many years of experience in the care sector before joining the home. She holds the NVQ Level 2 award in Health & Social care.

Sophie Lloyd

Job Title: Apprentice Carer

Joined: 2018

Sophie is our latest apprentice.
She came to the home to do her works experience and we were so delighted with her keenness and passion for providing quality care we offered her an apprenticeship when she left school.

Alex Lysy

Job Title: Care Assistant

Joined: 2018

Alex has a wealth of experience in the health and social care sector and completed her NVQ Level 2 award.
Alex also worked in the hospitality sector and as well as having the benefit of her care experience she is also willing to share the experience of her skills in the kitchen.

Janine Eichelmann

Job Title: Kitchen Assistant

Joined: 2014

Janine joined the home in 2014, having previously been a hairdresser. She is employed at a Kitchen Assistant.

Tracey Mansell

Job Title: Cook

Joined: 2016

Tracey is a valued member of Team Hendra.
Tracy completed the NVQ Level 2 House Keeping.

Julie Harper

Job Title: Kitchen Assistant

Joined: 2017

Julie completed her NVQ Level 2 Hospitality in 2019.
She was delighted to be selected as the Student of the Year at the Hereford / Ludlow college 2019 Student Awards.

Kerry Williams

Job Title: Head Housekeeper

Joined: 2015

Kerry was previously employed as a Care Assistant and was voted Care Apprentice of the Year in 2018.
She then took time out to raise her family but we were delighted when she returned as our House Keeper in 2015.
In 2017 Kerry successfully completed the NVQ Level 2 House Keeping Award.

Alison Pinfield

Job Title: Care Assistant

Joined: 2019

Alison is a much loved employee who joined us in 2019.
She brings a wealth of experience and common sense to the team.

Kellie Mantle

Job Title: Care Assistant / House Keeping

Joined: 2019

Kellie joined as a member of the House Keeping Team, but it soon became apparent that her true passion was caring.
She joined the Care Team in 2020 and currently combines both roles.

Sam Williamson

Job Title: Care Assistant / House Keeping

Joined: 2019

Sam joined Team Hendra in early 2019.
She began initially in the House Keeping Team, but joined the Care Team later in the year allowing her to use her Level 3 Health and Social Care Diploma.

Emma Mansell

Job Title: Care Assistant

Joined: 2019

Emma initially joined Team Hendra as a member of the House Keeping Team.
Her potential as a carer soon became apparent, and she joined the Care Team in 2020.
She is due to commence her Health & Social care Level 2 studies in the near future.

Sharon Edwards

Job Title: Care Assistant

Joined: 2019

Sharon is loved and respected by her colleagues and her residents alike.
She has a wealth of experience and previously worked in the NHS at Tenbury Hospital before joining Team Hendra.

Melanie Grogan

Job Title: Care Assistant / Part Time Cook

Joined: 2019

Mel holds the NVQ Level 2 Diploma.
She is also a competent Cook having worked previously in that role within the NHS.
She combines both roles at the home, but obviously on different shifts.

Michelle Barker

Job Title: Care Assistant

Joined: 2019

Michelle has been employed in care for many years.
She is currently completing her Level 3 Health & Social care Diploma

Ellie Pinfield

Job Title: Apprentice Care Assistant

Joined: 2020

Ellie is the latest in the long line of Hendra Apprentices.
She is currently completing the Level 2 Apprenticeship programme.

Catia Jones

Job Title: Care Assistant

Joined: 2019

Catia is a much loved and respected member of the Care Team.
She is currently completing her Health & Social Care Level 2 Award.

Hendra House Residential Home

Care Provided by Hendra House Residential Home

Good to Know

Funding & Fees Guide for Hendra House Residential Home

Facilities