Hendra House Residential Home

15 Sandpits Road, Ludlow SY8 1HH

10 101 Reviews

Funding & Fees Guide for Hendra House Residential Home

Funding Types Accepted

Self funding (Private)

Local Authority with Top-Up

Local Authority

NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person

Self-Funded Residential Care from £1,050
Self-Funded Residential Dementia Care from £1,100
RESPITE Self-Funded Residential Care from £1,050
RESPITE Self-Funded Residential Dementia Care from £1,100

Each residents needs are individual, as such a full and detailed assessment is completed to determine in advance of admission.

(these prices are only a guideline, please contact Hendra House Residential Home to find out the exact price for your requirements)

Facilities

Close to Local shops

Gardens

Lift

Minibus or other transport

Near Public Transport

Own Furniture if required

Pet Friendly (or by arrangement)

Phone Point in own room

Residents Internet Access

Smoking not permitted

Television point in own room

Wheelchair Access

Order by:

Review from Walter H (Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience

I am looked after by very caring people in a clean and comfortable environment. Everyone loves living here and get on well with each other.

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Review from Tom C (Uncle of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience

We have been to see our relative on a number of occasions. He seems to be well looked after and cared for. All the staff seem to be extremely helpful to us and to the residents. The standards are very high and the same, and care is excellent.

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Review from John H (Son of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience

Hendra House Residential Home is a well-managed care home maintaining high standards throughout and is clear to me that these standards are monitored on a regular basis.

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Review from Patricia C (Aunt of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience

My experience when visiting is one of seeing the residents happy and warm. The staff are friendly and welcoming, they are always ready with a drink of tea or coffee!! They will always explain what is going on with our uncle and what needs doing. Can't find anything to complain about at all. Well done.

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Review from S T (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience

Hendra House is a home from home, the description my Mum used. The staff are professional, patient, kind, caring and always welcoming to family and visitors alike. The home, rooms, facilities are spotlessly clean. The food is excellent. The menu varied with choices available. The residents feel loved

and treasured.

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Review from Helen M (Daughter of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience

In early January a doctor visited my mother and recommended she be taken to the hospital. At 94 years old my mum did not want to go, I agreed with her.
So Hendra House with the doctors support made my mums last two weeks pain-free, with dignity, respect and an enormous amount of love.
I could not

have wished for a more peaceful end for her.
As an only child, they also gave me support and comfort at a very emotional time.

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Review from Joanna P (Daughter of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience

I recently moved my mother here, and within one week the change in her is remarkable.
She said in her own words that she feels so safe finally from where she was before.
The staff have been amazing at settling her in and now she smiles again every day.

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Review from Barbara D (Daughter of Resident) published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience

My mother has been in Hendra House Residential Home for some years now. The home was well known for its excellent care and management and we were delighted our mother was able to come here. We have not been disappointed in any way with any aspect of her care. The facilities are kept beautifully clean.

The staff are very trained and highly efficient as well as thoughtful and kind. No excuse for celebration or fun is overlooked - I am sure all the residents feel cherished and loved.

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Review from Joy G (Resident) assisted by family/friend published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience

I'm very well looked after. The staff are very kind and helpful. The menu is varied and healthy and we have a choice at each meal. The staff are very flexible and will serve meals in our rooms if we choose. The room is kept clean and the bathroom spotless with fresh towels every morning. The ladies

in the laundry do a wonderful job.

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Review from Michael R (Son of Resident) published on 10 November 2016
Submitted via Postal Card • Report

Overall Experience

Having had a not so good experience at mothers previous care home, Hendra House was a revelation. The staff were very warm, welcoming and professional. The rooms and facilities were immaculate there was even a bouquet of flowers in mum's room on arrival. Every day there would be something to occupy

the residents whether it was games, live entertainment or just having their hair done.
I was sad when the time came for mum to move on and I would certainly recommend this home to anybody. I cannot praise it enough.

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Review from J W (Daughter of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience

My mother is in her mid 90's and has mobility problems. Her care is exemplary. The staff are friendly, concerned about her well-being and happiness and go way beyond the average standard of care and attention. Residents are well fed and enjoy taking their meals together. On the housekeeping side, everywhere

is very clean, it does not have the smell commonly found in care homes, clothing is returned promptly, nicely washed and ironed. The owner goes to great lengths to make sure residents are well cared for and valued. No one could slip through the cracks.

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Review from S C (Daughter of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience

At the initial telephone contact, there was a good feeling which was reinforced on the first exploratory visit. The staff are always welcoming and show concern for residents and visitors alike. Living 50 miles away, there needs to be confidence in a care home and you certainly get this from Hendra.

Everyone knows mum and when we phone they can give us a detailed account of her wellbeing. Nothing is too much trouble for owners, managers and each and every member of staff. Entertainment activities and trips out are organised regularly and the atmosphere throughout is home from home (plus). Mum, a dementia sufferer has been unwell and the care afforded has been outstanding for which we are all extremely grateful.

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Review from Clive R (Son of Resident) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience

My dad has lived in Hendra House Residential Home for a couple of years now and I have nothing but praise for them. For example on her day off last weekend, one of the staff took dad for a day out to watch her daughter racing.

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Review from Helen C (Daughter of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience

It was a very hard decision to make putting our dad into a home but we needn't have worried. We couldn't be happier with dads care. It is such a relief to us both knowing dad is being very well cared for.

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Review from Roberta T (Sister of Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience

I cannot praise enough the care and attention that my sister received in Hendra House. Everyone at the home treated her with the utmost care and love. During her last few weeks, her end of life care was wonderful. All the staff from the manager, nurses, carers were wonderful. Also, the support that

we, her family received immediately after her death was exemplary. A wonderful home - in the true sense of the word.

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Review from C B (Daughter of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience

I really cannot fault Hendra House, the Owner has been brilliant, mom liked him very much, he made her laugh and was always there for a chat if she needed to. The staff were all so friendly, when ever I went to visit. The staff new exactly what my mom had been doing and where she was at with her medication,

eating etc. Always up dated me with phone calls on how she was if there had been a change in her. Hendra is an exceptional residential home, clean, lots for the residents to do social evenings, days out, summer fetes and more. Certainly would recommend this lovely home.

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Review from Debby G (Daughter of Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience

An excellent caring environment and extended family for residents, always resembles one of a smart hotel. A very happy environment where you are always made welcome.

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Review from Nina W (Daughter of Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience

Moving mum into a care home was massive for both mum and my sister and I, following mum's deteriorating dementia. Right from the word go the staff and management were brilliant. I felt very reassured that mum was being put first- her involvement in as many decisions as possible, the efforts made to

make her feel part of the "family", time spent by staff to make her feel loved, time spent to reassure family and respond to our demands/wishes. She was always clean, tidy and every effort made to accommodate her appetite/lack of. I could not have asked for more from a home and would be happy to spend my later years there. Their communication was outstanding- they always knew the answers or could find the information within minutes, to mums medication, washing, food intake etc. Nothing was ever too much to ask. Mum had various medication changes during her time at Hendra House. The staff always included us in the changes and I felt very confident with their advice.

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Review from Alison M (Daughter of Resident) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience

During a very difficult time coming to terms with my fathers decline as a dementia sufferer we have received an enormous amount of support from both the manager and the staff from Hendra. They are always available and give their time to discuss any concerns or worries we may have.

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Review from Michael Q (Son-in-law of Resident) published on 18 December 2015
Submitted via Website • Report

Overall Experience

Hendra House is an outstanding care home. The home is extremely well-led and the staff are caring, kind and,without exception, truly wonderful to the residents. My mother-law has settled in without any problems and is very happy. As a result my wife has total peace of mind, safe in the knowledge that

her mother is receiving such wonderful care. I would have no hesitation in recommending Hendra House to anybody.

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Meet the Team (31)

Lindsay Giess

Job Title: Care Manager

Joined: 2010

Lindsay is the homes Care Manager.
She holds the Level 5 Certificate In Leading & Managing Services To Support End of Life and Significant Life Events.
She is currently completing the Level 5 Care Managers Award.
In 2011 she won the Bronze Medal at the World Skills competition for Health & Social care.

Laura McNally

Job Title: Lead Practitioner

Joined: 2003

Laura was the first of Hendra's long line of apprentices.
She has progressed to her current role of Lead Practitioner.
Laura holds the NVQ Level 3 award in Health & Social Care.

Michelle Griffiths

Job Title: Lead of Care

Joined: 2009

Michelle holds the NVQ Level 3 in Health and Social Care, and will shortly be commencing the Level 4 Diploma.
Michelle is the home's lead on continence matters.

Rose Meier

Job Title: Lead Practitioner

Joined: 2007

Rose has progressed through the ranks at Hendra commencing as a Kitchen Assistant, but her caring compassionate nature saw her progress as a Care Assistant, Team Leader and her current role of Lead Practitioner.
Rose holds the NVQ Level 3 award in Health and Social Care.
Rose is the homes lead on Infection Control.

Rosie Hawkins

Job Title: Lead Practitioner

Joined: 2014

Rosie is one of our apprenticeship graduates. She is now a Lead Practitioner with responsibilities for residents nutrition.
Rosie has recently commenced her Level 4 Health & Social Care Diploma Award.

Gemma Locke

Job Title: Lead Practitioner

Joined: 2015

Gemma is employed as a Lead Practitioner with specific responsibilities for Moving and Handling.
Gemma is a qualified Moving and Handling Trainer and assessor.
Gemma has commenced her Level 4 Diploma in Health and Social Care.

Angie Marcluk

Job Title: Lead Practitioner

Joined: 2016

Angie currently holds the NVQ Level 3 award and will be commencing her Level 4 Diploma in Health and Social in the near future.

Jackie Angell

Job Title: Care Assistant

Joined: 2014

Jackie has many years experience in the nursing and health and social care sector.
She holds the NVQ Level 3 Award.

Lorraine Underwood

Job Title: Care Assistant

Joined: 2014

Lorraine is an experienced care with many years experience in the sector.
She holds the NVQ Level 3 award and is used as one of the mentors for new entrants to the sector.
In addition Lorraine has responsibility for ensuring that the home maintains an adequate stock of all medical supplies.

Jane Perks

Job Title: Care Assistant

Joined: 2015

Jane has been involved in the care sector since leaving school.
She holds the NVQ Level 2 award and is another of the home staff used to mentor new entrants to the sector.

Clare Davies

Job Title: Care Assistant

Joined: 2016

Clare is another of Team Hendra's apprentice successes.
She has just commenced her Level 3 Diploma in Social care.

Millie Head

Job Title: Lead Practitioner

Joined: 2016

Millie is another of our apprentice successes.
She worked in the home in the kitchen before leaving school in 2016.
Millie has completed the Level 3 Apprenticeship programme.
In addition to her current studies, Millie is also the home's Activities Co-ordinator.

Kae Didlick

Job Title: Care Assistant

Joined: 2016

Kae has many years experience in the sector and holds the NVQ Level 2 Award.

Rosie Harrington

Job Title: Care Assistant

Joined: 2017

Rosie is currently completing her Nursing Degree programme but still helps out when she can at Hendra.

Leanne Pritchard

Job Title: Senior Care Assistant

Joined: 2018

Leanne has a wealth of experience in the care sector in a diverse range of care settings.
She holds the NVQ Level 3 award.

Alison Stokes

Job Title: Care Assistant / House Keeper

Joined: 2018

Alison has many years of experience in the care sector before joining the home. She holds the NVQ Level 2 award in Health & Social care.

Sophie Lloyd

Job Title: Apprentice Carer

Joined: 2018

Sophie is our latest apprentice.
She came to the home to do her works experience and we were so delighted with her keenness and passion for providing quality care we offered her an apprenticeship when she left school.

Alex Lysy

Job Title: Care Assistant

Joined: 2018

Alex has a wealth of experience in the health and social care sector and completed her NVQ Level 2 award.
Alex also worked in the hospitality sector and as well as having the benefit of her care experience she is also willing to share the experience of her skills in the kitchen.

Janine Eichelmann

Job Title: Kitchen Assistant

Joined: 2014

Janine joined the home in 2014, having previously been a hairdresser. She is employed at a Kitchen Assistant.

Tracey Mansell

Job Title: Cook

Joined: 2016

Tracey is a valued member of Team Hendra.
Tracy completed the NVQ Level 2 House Keeping.

Julie Harper

Job Title: Kitchen Assistant

Joined: 2017

Julie completed her NVQ Level 2 Hospitality in 2019.
She was delighted to be selected as the Student of the Year at the Hereford / Ludlow college 2019 Student Awards.

Kerry Williams

Job Title: Head Housekeeper

Joined: 2015

Kerry was previously employed as a Care Assistant and was voted Care Apprentice of the Year in 2018.
She then took time out to raise her family but we were delighted when she returned as our House Keeper in 2015.
In 2017 Kerry successfully completed the NVQ Level 2 House Keeping Award.

Alison Pinfield

Job Title: Care Assistant

Joined: 2019

Alison is a much loved employee who joined us in 2019.
She brings a wealth of experience and common sense to the team.

Kellie Mantle

Job Title: Care Assistant / House Keeping

Joined: 2019

Kellie joined as a member of the House Keeping Team, but it soon became apparent that her true passion was caring.
She joined the Care Team in 2020 and currently combines both roles.

Sam Williamson

Job Title: Care Assistant / House Keeping

Joined: 2019

Sam joined Team Hendra in early 2019.
She began initially in the House Keeping Team, but joined the Care Team later in the year allowing her to use her Level 3 Health and Social Care Diploma.

Emma Mansell

Job Title: Care Assistant

Joined: 2019

Emma initially joined Team Hendra as a member of the House Keeping Team.
Her potential as a carer soon became apparent, and she joined the Care Team in 2020.
She is due to commence her Health & Social care Level 2 studies in the near future.

Sharon Edwards

Job Title: Care Assistant

Joined: 2019

Sharon is loved and respected by her colleagues and her residents alike.
She has a wealth of experience and previously worked in the NHS at Tenbury Hospital before joining Team Hendra.

Melanie Grogan

Job Title: Care Assistant / Part Time Cook

Joined: 2019

Mel holds the NVQ Level 2 Diploma.
She is also a competent Cook having worked previously in that role within the NHS.
She combines both roles at the home, but obviously on different shifts.

Michelle Barker

Job Title: Care Assistant

Joined: 2019

Michelle has been employed in care for many years.
She is currently completing her Level 3 Health & Social care Diploma

Ellie Pinfield

Job Title: Apprentice Care Assistant

Joined: 2020

Ellie is the latest in the long line of Hendra Apprentices.
She is currently completing the Level 2 Apprenticeship programme.

Catia Jones

Job Title: Care Assistant

Joined: 2019

Catia is a much loved and respected member of the Care Team.
She is currently completing her Health & Social Care Level 2 Award.

Hendra House Residential Home

Care Provided by Hendra House Residential Home

Good to Know

Funding & Fees Guide for Hendra House Residential Home

Facilities