Holy Cross Care Home

150 Abbey Foregate, Shrewsbury SY2 6AP
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7.9 23 Reviews
  • Holy Cross Care Home, Shrewsbury
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Care Provided by Holy Cross Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Victoria Wilson (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)
    • Single Rooms with ensuite Wet Room (27)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005
    • Number of floors: 2

Funding & Fees Guide for Holy Cross Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £950
    • Self-Funded Residential Dementia Care £850 – £950
    • RESPITE Self-Funded Residential Care £700 – £800
    • RESPITE Self-Funded Residential Dementia Care £850 – £949

  • All fees are based on the individuals care needs. Please note this is an all inclusive fee. This does not include daily newspapers, hairdressers or chiropodist services these are additional at a low cost.
  • (these prices are only a guideline, please contact Holy Cross Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • The home have a car park available for all residents, staff and visitors with disabled parking bays.


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Holy Cross Care Home Reviews (23)

Total of 23, showing 1-20
7.9

Holy Cross Care Home has a Review Score of 7.9 (7.909) out of 10, based on 2 reviews in the last 2 years. Over all time Holy Cross Care Home has 23 reviews.

Overall Experience

  • 17
  • 6
  • 0
  • 0
  • 0

Date Published

23
0
2
2
21

Review from Peter H (Son of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed temporarily in the care home after a period in hospital whilst being assessed for a return to her home. I was anxious that she would be unhappy at not being able to return straight home. However, on visiting her several times I was reassured that she was being very well looked after
and was enjoying the experience. I have met many members of staff at Holy Cross and all were friendly, attentive and hard-working. There is a friendly atmosphere in the home, the food is good and many enjoyable events for the residents are put on.

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Review from Claire H (Daughter of Resident) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice home staff are very friendly and always spend time talking to the residents. My mother is happy here and that is a big relief. The manager is lovely and staff are amazing with caring for my mum.

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Review from Alison L (Niece of Resident) published on 1 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt needed respite for a month and I phoned around a number of settings. I immediately was impressed with the Manager, whose attitude was professional and caring. She was supportive and said that she would firstly ensure by speaking to the GP, that she could address my Aunts needs. She was prompt
in doing that and accepted my Aunt. My Aunt who is a fierce critic said that she thought that the care and the food was excellent. Most importantly, if she needed care again, she would go back there again, which I think is the best review a setting can receive.

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Review from Lee B (Grandson of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and professional staff and management with a homely feel. Rooms very clean and well decorated to a high standard.

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Review from Jesse H (Son of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been a resident at Holy Cross for exactly a year. She is very happy there. I see her several times a week and it is clear that she is well looked after.
The general atmosphere at the home is sunny and positive. The staff are friendly and upbeat. The manager is very easy to talk to
and is extremely competent.
I would have no hesitation in recommending Holy Cross to anyone and everyone. It is in my view first class and extremely good value for money.

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Review from Stephen B (Son of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, nothing too much trouble for them.

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Review from Karen S (Daughter of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with most aspects of the home. Staff are kind, considerate and knowledgeable about individuals. There is always someone to listen to any issues or worries relatives may have. Carers show empathy and patience even when under time pressures and great demand. Good range of activities.
Would like to see 'easy' availability of books/games/art, maybe on a trolley system. Love to see bowls of fruit and flowers which they all seem to like. Some upset over items of named clothing going astray in the laundry.

Reply from Jane Welsman-Jones, Owner at Holy Cross Care Home

Thank you so much for taking the time to complete a review for us! Thank you for your kind words, we always try to make our home a friendly and approachable environment. Just so you are aware, there are books available in our blue lounge as part of our mini library, these are readily available to anybody. Regarding laundry, we are working on this and are currently running a name tag system where we can order the name tags for you - so that we can ensure a more efficient system. Please inform the main office if you require name tags.
Thanks again!


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Review from K N (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It has been my experience that all members of staff have always been friendly and approachable. They are always available to discuss any concerns that crop up from time to time. In addition, there is now an annual formal review in which my brother and I are invited to a one to one meeting with the manager,
where a two way exchange of views and information can take place. We found this very positive. Most importantly our mother is happy at Holy Cross and feels secure in her surroundings.

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Review from Maureen M (Wife of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Holy Cross Care home is very clean. The staff are very caring. Plenty of Activities.

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Review from D L (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Holy Cross has been wonderful in caring for my mother. The care and support have been excellent and staff are always on hand to help if it is needed. The home is both friendly and homely, giving it a great sense of community and family feel. I know my mother is well cared for and loved. Thank you to
all the fantastic staff members.

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Review from Cressida P (Daughter of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the last 2 years, I have come to know the staff at Holy Cross Care Home very well and found them to be polite, caring and am pleased with the love and warmth shown to my mother. The home is well run and plenty of activities and stimulation are provided for the residents.
Food is excellent.
I feel that Holy Cross provides all the care my mother needs and am happy to call it her home.

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Review from John G (Son of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff with great leadership.
I am kept well informed about my mother's health. Holy Cross represents very good value but above all it is the quality of the staff that matters and the care they give. No complaints whatsoever.
A few more activities would be nice.

Reply from Jane Welsman-Jones, Owner at Holy Cross Care Home

Hi there,


Thank you so much for your lovely review, we really appreciate it. Our ethos here at the Holy Cross is to make sure everybody is loved and well looked after. Rest assured we have activities every day for those who are interested in our lounges upstairs and down, and have many singers and arts and crafts booked in by our activities coordinator, for any more info on this please come and have a chat with us in the main office where we can show you some of the lovely things we book in for our residents.
Thank you!


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Review from J G (Daughter of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care provided for my mother and previously my father until he passed away. The staff are very friendly and helpful and nothing is too much trouble.
More use of the outside space in summer would be good but I know it is difficult to persuade the resident to go outside.

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Review from Rob W (Son of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Holy Cross Care Home for three years and has been content ever since she arrived. The staff have always been kind, patient and professional.
The building and decor is admittedly dated but it is always clean.
Personally I feel happy and relieved in the knowledge that my mother
is cared for by the manager and the team.

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Review from Anthony R (Sister of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this is a lovely care home.

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Review from Anthony C (Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find this place very friendly and the staff make you feel so at home and if you ask for anything it is never a problem.


The food is lovely and there is such a variety every day so you can never get bored of the same thing.


The cleaning staff are very good as well and friendly.


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Review from Sarah J (Daughter of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care, everything is good. I have no worries when my dad is being looked after very well.

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Review from Julia L (Daughter of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Holy Cross for nearly 3 years. It is a wonderful home with caring staff and management. She is treated with dignity and respect, mixed with a lot of laughter and love. I couldn't wish for any more for my Mum. I also feel Holy Cross has become a part of our lives too. Thank you
from the bottom of my heart for everything that you all do.

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Review from Ann R (Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very excellent care and delicious meals.

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Review from Lynda Z (Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in this home for nearly 2 years and have found it to be a loving and caring family home. Treated with love and dignity.

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Current Review Score: 7.9 (7.909)

Overview of Review Score

The Review Score of 7.9 (7.909) out of 10 for Holy Cross Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.609 for Holy Cross Care Home is calculated as follows: ( (16 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 23 Ratings = 4.609

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.3 Points relating to the number of positive Reviews for Holy Cross Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4. 2 Positive Reviews ÷ 11.4 = 0.175

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Holy Cross Care Home

What types of Care is Holy Cross Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Holy Cross Care Home provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Holy Cross Care Home have?

There are 57 Single Rooms.

What are the Facilities & Services at Holy Cross Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Holy Cross Care Home to the centre of Shrewsbury?

0.8 mile(s) as the crow flies, distance by road may be significantly further.