Landona House Ltd

Landona House, Love Lane, Wem, Shrewsbury SY4 5QP
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9.6 47 Reviews
  • Landona House Ltd, Shrewsbury
Landona House, in Shrewsbury, supports a wide range of care requirements, for example long-term and intermediate residential care, as well as dementia care and respite. CQC rated Good in all Categories and Infection Control (March 2021).

A converted Grade II listed building, Landona House offers a charming and homely environment in which to spend a retirement, at the same time as offering a skilled team of carers and a home-cooked food menu.

The home is also looking to add further refurbishments that will include a cinema room and retro lounge. There is also a sensory garden that is ideally suited to those with dementia.

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Care Provided by Landona House Ltd

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Virgie Santiago (Manager)
  • Admission Criteria
    • Able to admit over a 24 hour period
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Landona House Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,180 – £1,300
    • Self-Funded Residential Dementia Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,180 – £1,300

  • Fees can be discussed with the home.
  • (these prices are only a guideline, please contact Landona House Ltd to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting restriction's


  • Parking

  • On Site Parking


Landona House Ltd Reviews (47)

Total of 47, showing 1-20
9.6

Landona House Ltd has a Review Score of 9.6 (9.598) out of 10, based on 10 reviews in the last 2 years. Over all time Landona House Ltd has 47 reviews.

Overall Experience

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  • 14
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Date Published

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Review from D C (Friend of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting this care home for 5 months and what a lovely place. Staff and care are wonderful, always friendly and helpful, they take so much pride in their work, and activities for the residents and kindness is wonderful lovely fresh food every day. It is always a pleasure to visit, what a
happy care home.

Reply from Virgie Santiago, Manager at Landona House Ltd

Thank you so much for your lovely review. Your wonderful feedback and 5-star scores will be shared with Landona House team. We really appreciate it and we will continue to provide the best care for everyone.


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Review from P A (Daughter of Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Landona House has a welcoming feel right from walking in the door. When moving Mum in, the staff were great - very helpful, attentive and went out of their way to help me set u Mum's room. I'm always offered refreshments when visiting. Mum is always clean and well-dressed. The manager has been extremely
helpful and responds to all my queries. Staff are very busy but I've occasionally had to ask for things for Mum a couple of times before it gets dealt with, but nothing serious. Overall, very happy with Landona House.

Reply from Karina Tomlinson, Deputy Manager at Landona House Ltd

Thank you so much for your lovely review it's lovely to hear yourself and your Mum are happy with the support and care being provided, I will share these comments with our staff who will be extremely happy, we strive to do our best at all times.


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Review from G E (Sister of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Brother has a form of dementia. My niece is responsible for him. This home is very welcoming, bright, lovely staff, lots of activities with creative personal interaction with the clients. My Brother seems contented and happy here and loves the food!

Reply from Kevin Robinson-Husband, Director of Operations at Landona House Ltd

Thank you for this review, it is lovely to see that your relative is well cared for and supported. We will share this comment and review it with the staff team.


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Review from Irene T (Daughter of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been staying in Landona House she has been well looked after. Mum seems to be content and happy. The staff are all wonderful and have really helped Mum settle into the home. The staff are very friendly when I visit and answer any of my questions I have regarding my mum's care. I am
very happy with the care Mum is receiving from Landona House.

Reply from Virgie Santiago, Manager at Landona House Ltd

Thank you so much for such a wonderful review and to know that Mum and family are happy. The team will be extremely grateful for this review. Thank you again and we really appreciate your kind words.


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Review from Michael G (Brother of Resident) published on 14 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has lived in Landona House for five years. They have looked after her very well. I would not be able to look after her as I am 81 years old and she is very difficult to look after as she is deaf and has dementia. The management and staff manage her very well and seem to be able to get her
to do what is required. The food is very good and her room and sitting rooms are kept clean and tidy.

Reply from Kevin Robinson-Husband, Director of Operations at Landona House Ltd

Thank you for your lovely review. It is great to see that your Sister and yourselves are happy with the care and support in which your sister is receiving. These reviews help us to improve the service in which we deliver. We will share these comments with our staff teams.


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Review from Andrew F (Son of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found Landona House to be welcoming, friendly, and understanding of dementia. There is always a relaxed atmosphere at the home. Mum settled in very quickly, she has been resident there for just over two years. I feel happy that she is being cared for so well.

Reply from Kevin Robinson-Husband, Director of Operations at Landona House Ltd

Thank you for your review, it is great to see that your mum and family are happy with the care and support. We will discuss this review with our teams within the home.


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Review from J F (Daughter of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Landona for just over a year. During this time I have developed an admiration and gratitude to all the staff for their patience, kindness and sense of humour. The staff provide individualised care. They take breakfast to her room if she has had a disturbed night, and they are quick
to recognise early signs of a UTI and initiate prompt treatment with antibiotics, one member of staff took washing home to allay Mum's anxiety. The staff are always warm, welcoming and available to update and answer any questions. I am very pleased with the care Mum receives in Landona.

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Review from D M (Son of Resident) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Landona with quite advanced dementia/Alzheimer’s in summer 2021 aged 90. At first her transition to care was extremely stressful for her but staff were patient and considerate and certainly contributed positively to her acceptance of her new surroundings and even as her condition inevitably
deteriorated with age she continued to receive excellent and friendly care from all staff which continued right up to her recent death. The level of care and compassion shown was simply above and beyond.

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Review from R D (Wife of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband who was bedbound was treated extremely well with dignity and compassion. His stay was short and I was also treated very well.

Reply from Radhika Sisodia, Owner at Landona House Ltd

Thank you so much for taking time to write a review, it was our pleasure to look after both of you.


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Review from S C (Daughter of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Landona House for seven and a half years until her death there in January 2023. She had been lonely living alone in her own home and had become quite thin. When she became unsafe, we were lucky enough to be able to get her into Landona House. Once she got used to living there
she was very happy and enjoyed the company of the other residents, the attention of the carers and the fact that there was always something going on.
I have never eaten there myself but the food must be good because Mum enjoyed it and put on quite a bit of weight. Mum was treated with kindness and compassion and could not have been better cared for. It was a great comfort to me to know that she was safe, well looked after and happy. Whenever I visited Mum the staff always made me welcome and were very kind, friendly and helpful. I would certainly recommend Landona House.

Reply from Craig Jenkins, Registered Manager at Landona House Ltd

Thank you so much for your kind words. It was a great honour to care for your mother. She will be sadly missed by everyone here at Landona House.


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Review from Russell P (Son of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was looked after with great care and patience. It was always apparent that she was very much treated as an individual and not just as a resident - the staff knew her, knew her idiosyncrasies and the things that gave her pleasure and it was clear that they took great pleasure themselves in seeing
her looked after and happy.
Landona House Care Home and Mum’s room in it were always kept clean and comfortable.
Staff were always friendly and accommodating towards me and I was always made to feel welcome on visits.
I’m tremendously grateful that Mum was so well looked after in her last years.

Reply from Radhika Sisodia, Owner at Landona House Ltd

Thank you so much, Russell. Your mum was part of our family. She really will be missed. This means a lot to us.


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Review from Tony B (Son of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last two years of her life at Landona House and was looked after wonderfully well by the manager and all of the staff. They were so caring, kind and friendly where nothing was too much trouble. There was always a happy and homely atmosphere there. I was always made to feel so welcome
every time I visited and able to phone up and speak to mom any time during the day which was a godsend, especially during the Covid lockdowns. The residents have a lot of varied entertainment during the week where they can interact as they require and the food is excellent and varied. The staff seem to have that special bond with the residents which is so important. I cannot recommend Landona house highly enough and think it is a wonderful place.

Reply from Radhika Sisodia, Owner at Landona House Ltd

Your mother was a key member of our home, we really cared for her and we now miss her. Thank you so much for your support and kindness.


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Review from Julie E (Daughter of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The time my mother spent at Landona House was a happy one. The staff were compassionate and caring accommodating her needs whilst endeavouring to maintain her independence. She enjoyed the planned afternoon activities and the food. The home has a relaxed family feel about it, which was beneficial to
my mother. In her final few days, the support to myself and the care for my mother was excellent, they could not have done more to ensure the comfort of both of us.

Reply from Radhika Sisodia, Owner at Landona House Ltd

Thank you so much for your kind words and support. We strive to do our best.


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Review from M G (Wife of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Landona House for the last five weeks. It is the best care home I've been in. The staff are kind caring and approachable. The food is excellent. The residents have bingo, quizzes and other entertainment most days of the week. I would have no qualms in recommending Landona
House.

Reply from Radhika Sisodia, Owner at Landona House Ltd

Thank you for the lovely words, our staff really appreciate it.


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Review from A H (Niece of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always made very welcome, all the staff from the top to the bottom are helpful caring and kind, nothing is too much trouble. There is a good atmosphere and residents are encouraged to join in with activities.

Reply from Radhika Sisodia, Owner at Landona House Ltd

Thank you so much for the kind words and taking the time to leave a review.


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Review from Sheila R (Wife of Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming caring friendly staff, happy atmosphere in the home, lots of interaction and activities with the residents.

Reply from Radhika Sisodia, Owner at Landona House Ltd

Thank you for your kind words, it was a pleasure to care for your husband.


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Review from Sheila D (Daughter of Resident) published on 7 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother used this home until she passed away in March 2022.
Excellent care, kind pleasant and helpful staff. Lovely home in a good setting with great food, staff and care qualities.
No hesitation in recommending this home to anyone.

Reply from Radhika Sisodia, Owner at Landona House Ltd

Thank you for your kind words. It was an honour to care for your mother.


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Review from Helen B (Daughter of Resident) published on 22 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you, Landona House care staff. You were so kind to my mum during her stay with you.


She came to you following a long stay in hospital where she was not well-treated and she arrived traumatised. She was confused, afraid, unhappy, and isolated, afraid of the unknown but, also, ready to give up.


Things were not easy but, through your perseverance and concern to see my mum as a precious individual and to learn from her, she began to have hope again. You were always accommodating and happy to discuss aspects of her care and health. You were also compassionate towards her needs and those of her loved ones.


These are difficult times when real care is no longer easy to deliver and in increasingly short supply. Thank goodness then that my mum came to you. I just wish there had been more of you so that you weren't all spread so thin.


Reply from Radhika Sisodia, Owner at Landona House Ltd

Thank you very much for your kind words. It was lovely to have your mother stay with us.


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Review from Mark G (Son of Resident) published on 2 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum entered Landona in May this year and after an initial period settling in quickly became happy and aware she was being fully cared for. Unfortunately, her health started to deteriorate after three months, but the care she then received was excellent with compassion not only for her, but her immediate
family due to the additional burden placed on everyone due to the impact of the pandemic. Staff were always prepared to listen, cared for Mum's well being at all times in the twilight of her life and the home is very well led by a very engaging and caring Manager. Building itself is a little outdated, but what truly matters is the care given and we wish to express our thanks for that and to all the staff at Landona.

Reply from Radhika Sisodia, Owner at Landona House Ltd

Thank you for your kind words. It was an honour to care for your mother.


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Review from M M (Daughter of Resident) published on 26 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum entered the home towards the end of May and remained there until her death in late October. Throughout that period her care was wonderful. The staff were so friendly and caring, taking time and patience to help her complete her daily tasks. They treated her with respect and kindness at all times,
making sure her final days were comfortable. It was lovely for her to spend those last couple of months among people she knew rather than being sent to hospital. She was well fed throughout with plenty of drinks available and she enjoyed the company and entertainment while she was able to do so. While the home itself is not in the most modern of buildings the warmth and compassion she was met with far outstripped her physical surroundings and this is what is the most important. As a visitor, I was always warmly welcomed.

Reply from Radhika Sisodia, Owner at Landona House Ltd

Thank you so much for your kind words and support. It was an honour to have your mum stay with us.


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Current Review Score: 9.6 (9.598)

Overview of Review Score

The Review Score of 9.6 (9.598) out of 10 for Landona House Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.598 for Landona House Ltd is calculated as follows: ( (73 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 117 Ratings = 4.598

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Landona House Ltd is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Landona House Ltd

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Meet the Team (2)

Virgie

Virgie Santiago

Job Title: Home Manager

Joined: 2008

I have worked at Landona House Limited since 2008 in many capacities as, deputy , a unit manager and registered manager following an extensive career in health and social care.


I am committed to leading our team exceptionally to deliver the highest standards of quality care to all who live at Landona House


Karina

Karina Tomlinson

Job Title: Deputy Home Manager

Joined: 2018

I've worked at Landona House for nearly 6 years, I started as a senior carer, and I then pursued work towards my level 4 in 2023 which I then completed early this year.


Since then I have been promoted to deputy manager where I have furthered my knowledge extensively which as a result has led me to be an active positive and structured team leader where I actively support the staff and ensure we deliver a high standard of care to our residents who reside at our home.


Frequently Asked Questions about Landona House Ltd

What types of Care is Landona House Ltd registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Landona House Ltd provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Landona House Ltd have?

There are 43 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Landona House Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Landona House Ltd to the centre of Shrewsbury?

10.8 mile(s) as the crow flies, distance by road may be significantly further.