Landona House Ltd

Landona House, Love Lane, Wem, Shrewsbury SY4 5QP
Submit a Review
9.6 47 Reviews
  • Landona House Ltd, Shrewsbury
Landona House, in Shrewsbury, supports a wide range of care requirements, for example long-term and intermediate residential care, as well as dementia care and respite. CQC rated Good in all Categories and Infection Control (March 2021).

A converted Grade II listed building, Landona House offers a charming and homely environment in which to spend a retirement, at the same time as offering a skilled team of carers and a home-cooked food menu.

The home is also looking to add further refurbishments that will include a cinema room and retro lounge. There is also a sensory garden that is ideally suited to those with dementia.

Show Landona House Ltd on the Map

Care Provided by Landona House Ltd

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Virgie Santiago (Manager)
  • Admission Criteria
    • Able to admit over a 24 hour period
    • Ages from 18 to 100
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (15)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Landona House Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,180 – £1,300
    • Self-Funded Residential Dementia Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Care £1,180 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,180 – £1,300

  • Fees can be discussed with the home.
  • (these prices are only a guideline, please contact Landona House Ltd to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting restriction's


  • Parking

  • On Site Parking


Landona House Ltd Reviews (47)

Total of 47, showing 21-40
9.6

Landona House Ltd has a Review Score of 9.6 (9.598) out of 10, based on 10 reviews in the last 2 years. Over all time Landona House Ltd has 47 reviews.

Overall Experience

  • 32
  • 14
  • 1
  • 0
  • 0

Date Published

47
6
7
10
37

Review from Gary W (Son of Resident) published on 18 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager and the staff at Landona made my mum’s recuperation stay very comfortable and pleasant. They were so kind to her and she was so grateful for the way she was looked after. It was a relief to know she was being looked after so well with kindness and dignity. Thank you all.

Reply from Radhika Sisodia, Owner at Landona House Ltd

Thank you so much for this review. We strive to show the upmost kindness to all who stay with us. It was a pleasure having your mother to stay with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet R (Daughter of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Much appreciated that mum was in a caring, friendly, and family environment. All staff led by an excellent manager were always caring, patient, and helpful to both residents and visitors. Quick to deal with health issues, kept me well informed, and provided much comfort to mum in her final days. Understandable
covid restriction made visiting difficult but the manager was helpful at adapting to mums circumstances. Sadly mum deteriorated quite quickly so unable to participate in numerous activities provided, but was thrilled with the pom pom she made - pictures on Facebook to prove it!.

Reply from Radhika Sisodia, Owner at Landona House Ltd

Thank you so much. We will continue to do our best to ensure residents are treated with compassion and dignity. Their well being is our utmost priority.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola W (Daughter of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident in Landona from February to July 10th 2021. Without exception every single member of staff, including chefs, cleaners and carers is absolutely exceptional. Each member of staff ensures that at all times residents are treated with respect and dignity. The overwhelming feel of
the care home is one of 'family', one big family. Each resident is valued and treated as an individual.
The care is exception, professional and team members carry out their duties with a smile on their faces.
I could not have wished for a better place for my father to end his days. He did more 'living' in the last 5 months of his life than he had in the last 5 years.
Activities that residents truly enjoy are well thought out, very worthwhile. My father particularly enjoyed the music-based activities and it is clear from the photographs (particularly on the Landona Facebook page) that he was frequently the 'disco boogie' king ie the only one on his feet dancing to the music!
Thank you.

Reply from Radhika Sisodia, Director at Landona House Ltd

Thank you so so much for your kindness and support! Your father quickly became a part of our family and is missed very much.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen S (Daughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother stayed at Landona House from January 2020 until January 2021. The care she received during this time was exceptional. The home has a lovely friendly atmosphere with regular activities put on for the residents. It was unfortunate that my mother's stay, however, fell at the same time as
COVID and as a result, we were unable to visit as often. We would like to thank, in particular, the home's manager for his genuine compassion, care and all the help and support he gave at that difficult time.

Reply from Radhika Sisodia, Owner at Landona House Ltd

Thank you so much Karen for your kindness and support. We wish you all the very best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie A (Niece of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle went to Landona - initially for emergency respite - eventually staying almost 3 months. Nothing was too much trouble for the amazing staff at Landona. The food, the entertainment and the cleanliness were impeccable. Above all else though, where Landona really comes into its own, is the feeling
of homeliness and warmth. The staff are all so compassionate and friendly - not only with their residents but with their families alike. I cannot recommend them highly enough to anyone looking for a homely and friendly environment where they will receive top-quality nursing care. Moreover, you can be assured that in our experience, residents will also be treated with respect and dignity and their wishes always be listened to.

Reply from Radhika Sisodia, Owner at Landona House Ltd

Thank you so much for your kindness and support through a very tough time. These words are priceless for us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma B (Daughter of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care delivered to my father to be exceptional. He is always well presented. It has been a difficult time during Covid-19, not being able to visit him as we would normally. However, all efforts have been made to allow contact with my father, either via telephone or through the window.
I have always observed staff to be wearing the appropriate PPE, and yet maintain a caring and familiar relationship with my father. He lost weight prior to admission, he has since gained and says that the food is lovely. I cannot thank the Management, Activities Coordinator and Care Staff enough for all they do.

Reply from Radhika Sisodia, Owner at Landona House Ltd

Thank you so much for your kindness and support. We will continue with all our efforts in delivering the best possible care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue W (Friend of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting as a volunteer before lockdown. Staff are very caring and kind and very understanding, under sometimes difficult situations. Food looks and smells wonderful! Lots of fun and laughter while some games were played by the activities lady. Overall, a real home from home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Son of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.
Super staff, very nice indeed.
Very helpful.
My mother had a very pleasant and enjoyable stay.

Reply from Radhika Sisodia, Owner at Landona House Ltd

Thank you so much for your lovely words and kindness and support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Erica H (Sister of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

3 years ago my brother, who was in need of care in a residential home, went to reside at Landona House. In the intervening years and thanks to the quality of care and the dedication of the staff that he received his life has been transformed.
My last visit and review was in March 2020 prior to the
government lockdown when Landona House took precautions to suspend family visits to protect the residents and staff. During this time they have continued to be in touch with me and have arranged telephone calls so I could communicate with my brother.
Last week, July 2020, thanks to a new Gazebo located in the garden it was made possible for me to have a face to face visit with my brother, it was so reassuring to see him so well and happy.
Thank you to all the staff at Landona House.

Reply from Radhika Sisodia, Owner at Landona House Ltd

Thank you for your kindness and support. We are working hard to support all our residents with care and compassion.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine T (Daughter of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father lived at Landona for about one year. He felt safe and secure and called it home.
It was very difficult for us as a family during his last weeks before passing but we wanted my father to stay at Landona and it was the right decision as the care given towards my father was excellent, he was
treated with dignity and he must have felt loved. As a family we were given support and care, nothing was too much trouble.
A big thank you to all the staff at Landona.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L W (Daughter of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have found my mother's placement to be caring and helpful. Have kept me informed about changes in Mom's health i.e., calling doctor or monitoring of changes in her health. They have been very responsive when it was discovered, by myself and sibling, that mother had defecated on her toilet seat and had
soiled pants. My mother is eating end enjoys her food, and she is complimentary of the food as opposed to 'damming' another environments food.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sylvia H (Niece of Resident) published on 27 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The only fault with today's visit was the dreadful smell of urine in the sitting room. It hits you as soon as you opened the door. Very unpleasant.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L O (Relative of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is extremely good; very supportive staff; very good meal selection; lovely environment.
The care staff make the residents feel at home and organise activities and outings.
Highly recommend this care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Madeleine C (Daughter of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was at Landona House from October 2017 until her death there in June 2018. She always received excellent care from the care staff and the arrival of an activities organiser in January 2018 made a real difference to the daily life at the home. I could not fault the care my Mother was given
on the last few days of her life - she had come to know the staff well, trusted them, and felt safe and secure with them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian W (Son of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was placed into Landona House at very short notice, leading up to Christmas. Although being rushed, sufficient information was received about Landona and a visit was also made to the home, prior to the placement. It took my father a while to settle, but the staff coped very well with this
and have worked well with him since. He is a proud man and can be very stubborn at times, again the staff have supported him very well. My father has had several falls at Landona house, none of these can be apportioned blameworthy to Landona. During all these incidents, the family have been kept fully informed at all times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Betty K (Wife of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Cannot speak highly enough of management and all care staff; also others who are employed there in whatever capacity. Everyone at Landona House goes the "extra mile". Landona House is a truly family home where each resident is given exceptional love and consideration. In the last few hours before my
husband passed away, I could not have wished for him to be anywhere other than Landona House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracy C (Daughter of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most important part is that my mother is happy and safe.
She enjoys he food. She appears clean and her hair is done regularly.
The staff are friendly and helpful. There was an excellent Christmas carol service in December, also a dog visiting service which my mother enjoyed. Music is important.

Reply from Radhika Sisodia, Director at Landona House Ltd

Thank you so much for the kind words and support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue C (Daughter of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel so lucky to have found such a wonderful care home. The manager and staff, without exception, are fantastic. My mum was nervous about going into a care home for 3 days respite care - however, after only two days she decided she wanted to extend her stay and ended up staying for 2 weeks!


We

visited Mum daily at all different times of the day and on each occasion, we were made to feel so very welcome (day or night). Staff were always willing to discuss with us how Mum was doing and were extremely supportive with us over our concerns about her dementia. The knowledge, patience and care given were very reassuring.


Both Mum and our family felt so at home at Landona House right from the moment we walked in and nothing was too much trouble or effort for the team.


The activities and entertainment for the residents are good and help to maintain a fun, happy, safe environment. After her two week respite stay, Mum went home looking and feeling stronger and healthier and now, when the time comes, is happy to go to Landona as a permanent resident - something we feel very comforted by.


Reply from Radhika Sisodia, Director at Landona House Ltd

Thank you so much for the kind words and support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Brother of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has settled well and I am impressed by the quality of care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith D (Son of Resident) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident at the home in October 2016 until she passed away on 25/4/17. In the time she was there she absolutely loved the home. The staff were so friendly and helpful and provided the essential care she required right up to her passing away and I cannot praise all the staff/management
enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.598)

Overview of Review Score

The Review Score of 9.6 (9.598) out of 10 for Landona House Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.598 for Landona House Ltd is calculated as follows: ( (73 Excellents x 5) + (41 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 117 Ratings = 4.598

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Landona House Ltd is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Virgie

Virgie Santiago

Job Title: Home Manager

Joined: 2008

I have worked at Landona House Limited since 2008 in many capacities as, deputy , a unit manager and registered manager following an extensive career in health and social care.


I am committed to leading our team exceptionally to deliver the highest standards of quality care to all who live at Landona House


Karina

Karina Tomlinson

Job Title: Deputy Home Manager

Joined: 2018

I've worked at Landona House for nearly 6 years, I started as a senior carer, and I then pursued work towards my level 4 in 2023 which I then completed early this year.


Since then I have been promoted to deputy manager where I have furthered my knowledge extensively which as a result has led me to be an active positive and structured team leader where I actively support the staff and ensure we deliver a high standard of care to our residents who reside at our home.