Netherwood Residential Care Home

Haughton Road, Shifnal TF11 8DG
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9.8 26 Reviews
  • Netherwood Residential Care Home, Shifnal
Netherwood is a well established care home situated on the edge of Shifnal village and is part of the family run friendly care group of homes.

Netherwood enjoys a prime location with delightful views over surrounding fields and woodland and benefits from a large garden with mature trees, plants and flower beds.

It has an excellent team of experienced and dedicated care staff who ensure that all its residents receive the best possible care within a friendly environment.

Person-centred care is its priority and it is able to offer the support with daily activities to suit its residents needs and encourage social interaction.

Its care team allows its working owners to concentrate on the entertainment, quality and improvement aspects of the home.

It offers residential and dementia care packages for long term, respite and also day care for elderly people.

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Care Provided by Netherwood Residential Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 54 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Katy Ford (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (7)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Netherwood Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • All fees are subject to an initial assessment so that an individual care package can be prepared

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open 24 hours however management are usually Monday to Friday between 8am and 4pm


  • Parking

  • Ample parking


Netherwood Residential Care Home Reviews (26)

Total of 26, showing 21-26
9.8

Netherwood Residential Care Home has a Review Score of 9.8 (9.839) out of 10, based on 10 reviews in the last 2 years. Over all time Netherwood Residential Care Home has 26 reviews.

Overall Experience

  • 21
  • 5
  • 0
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  • 0

Date Published

26
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10
16

Review from S P (Son of Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The place has the feel, smell (and look!) of a larger than average family house, occupied by many family members. There are a number of linked commutative rooms, including several TV lounges, which can accommodate about 20 people each, so they're largish but not massive, creating a comfortable atmosphere
rather than a cold institutional one. They are very clean and there is no pervasive urine odour. The heating system works! The individual bedroom is spotlessly clean.
The staff are friendly and attentive, I have never heard a voice raised in anger. The gardens are well stocked and maintained and provide an outside space to sit in or walk around and enjoy when the weather allows.

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Review from P J (Grandson of Resident) published on 5 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has recently moved to Netherwood. The staff have made the transition from her own home very comfortable and I couldn't be happier with the way the move has gone. Nothing is too much for the care staff and they have gone above and beyond for my grandmother. The room she is in is wonderful
and the en suite facilities are very useful during the night. The staff seem caring and thoughtful and treat my nan with the utmost respect. The food which I have tried, is excellent. The home is in a lovely setting, very quiet and secluded, within lovely mature grounds unlike the few newer homes we visited when choosing a home for her. I couldn't be happier with choosing Netherwood and I can see that my nan is very happy here too.

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Review from Alan (Son of Resident) published on 5 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring care home, nothing is too much to ask. Always kept up to date with any medicines mom is on. The buildings and decoration is always kept to a very good standard. Overall I have always been happy with the standard of care mom has been given.

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Review from M (Daughter of Resident) published on 23 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here for a year and has been well looked after. The food here is excellent. My mother and I have always been made to feel very welcome. The staff are very friendly and supportive. Dads room is satisfactory although there is a bad smell at times (maybe drains?) It would be very helpful
if something could be done about the entrance on the road, which is very dangerous to exit in a car. I feel there is a bad accident waiting to happen!

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Review from S H (Daughter of Resident) published on 23 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff here very charming and helpful. They are delightful to my parents and will always go the extra mile with them.

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Review from Catherine (Daughter of Resident) published on 11 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Netherwood for just over 3 months and during this time has been made extremely comfortable, treated like a queen. The staff are excellent, nothing is too much, always a welcome for all visitors. It is so comforting to know mum is safe and being cared for so well. I cannot thank everyone
enough.

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Current Review Score: 9.8 (9.839)

Overview of Review Score

The Review Score of 9.8 (9.839) out of 10 for Netherwood Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.913 for Netherwood Residential Care Home is calculated as follows: ( (106 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 115 Ratings = 4.913

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.926 Points relating to the number of positive Reviews for Netherwood Residential Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 10 Positive Reviews ÷ 10.8 = 0.926

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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