Swan Hill House Residential Home

6 Swan Hill, Shrewsbury SY1 1NQ
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9.3 24 Reviews
  • Swan Hill House Residential Home, Shrewsbury
Swan Hill House is a charming Georgian town house, lovingly converted in order to make for a comfortable and efficient environment for care and daily living.

The home is well situated for access to local amenities, supporting residents looking to maintain an independent lifestyle, while employing a team of professionals carers to keep up high standards.

All care delivery is personalised, suiting individual choice and set up for interests and activities.

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Care Provided by Swan Hill House Residential Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Charles Daker
  • Person in charge
  • Charlie Daker (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Last Refurbishment: 2014

Funding & Fees Guide for Swan Hill House Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £850 – £1,000
    • RESPITE Self-Funded Residential Care £900 – £1,100

  • All fees are predicated on level of need and as such, we complete a full assessment prior to finalising fees. This is to not only ensure accurate pricing, but to make sure we know the person and their needs as much as possible prior to them moving in.


    We absolutely do our best to estimate fees based on information we get verbally and are fully accepting of social funding and top-up fees too.


    All of our fees include, physiotherapy, chiropody and hairdressing.
  • (these prices are only a guideline, please contact Swan Hill House Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Swan Hill House Residential Home Reviews (24)

Total of 24, showing 1-20
9.3

Swan Hill House Residential Home has a Review Score of 9.3 (9.257) out of 10, based on 6 reviews in the last 2 years. Over all time Swan Hill House Residential Home has 24 reviews.

Overall Experience

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Date Published

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Review from Jo E (Friend of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that my friend and neighbor is extremely well cared for by the manager and staff. After a recent fall off premises and a short period in hospital, she was discharged as the hospital deemed that the care she would receive in Swan Hill House Residential Home would be fully acceptable. This indeed
has been the case. The care and attention is excellent with all aspects covered. I have great confidence that with this continued level of care, support and genuine feeling, that she will make a steady recovery.
Thank you all so much for your hard work and care.

Reply from Melanie Yorke, Manager at Swan Hill House Residential Home

Thank you so much for taking the time to give us this feedback.


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Review from R L (Daughter of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Swan Hill House Residential Home for 10 months. She is very well cared for in in terms of her physical and mental well being. The head of care has ensured that mum's food is balanced and in line with her almost vegetarian diet, meals are specially prepared. Mum is free to come
and go as she wishes and enjoys the independence. The communication between the home and us, as her family, is good and the home ensures that we are well informed about any issues. The head of care has helped mum with arranging medical and dental appointments too. When anything needs actioning the head of care and the team are really responsive and we feel reassured that mum is well looked after 24/7.

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Review from Phillip E (Friend of Resident) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good friend of mine is a resident, and I would just like to say that I think the staff are very friendly, helpful, and very caring, from what my friend has told me he's very happy there.

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Review from Claire H (Daughter of Resident) published on 22 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Swan Hill House a few weeks ago and the care is outstanding. The manager works so hard and is good at her job. Always helpful and gives me updates on my mum's care. My mum has been in another care home and after her being here can see what a poor home the last home was. The staff are
all friendly and always offer you a drink and make you feel welcome. Well done you are all doing an amazing job.

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Review from Pamela S (Daughter of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94 year old mother has been a resident at Swan Hill House for seven years. She is well cared for by a team of hardworking, compassionate and professional staff, who respect her individual needs and wishes. The food has always been excellent and she has appreciated the responsiveness of the chef and
team to her personal food choices. Our family is made very welcome by staff when we visit. Whilst the residents always benefitted from the attention given by the experienced and dedicated care staff, some aspects of organisation and procedures were showing strain a year or so ago. I am very pleased to be able to say that since her appointment the current Head of Care has tackled any issues with determination and made impressive progress in improving standards. My husband and I have noticed a marked improvement in my mother's physical and mental well-being as a result and we are kept consistently informed about her well-being. Swan Hill House is a warm and compassionate environment.

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Review from J S (Husband of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Gracious building which has its challenges, but immaculately clean, and pleasant garden. Central position. Staff kind, caring, compassionate, with range of personalities. Food excellent in range, quality and variety, nicely presented and served with tactful assistance where appropriate. Residents' personal
space respected, but with an alertness to their needs. Equipment satisfactory. Medical issues appear to be dealt with meticulously. Key worker system bedding down satisfactorily. Whole ambience informal rather than institutional. Highly committed care manager.

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Review from K M (Wife of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Swan Hill House for the past four years and has received excellent care from the dedicated staff. They are unfailingly cheerful, considerate and friendly and show great concern for his welfare. I am kept well informed when any health issues crop up. The home is always
very welcoming with a strong family atmosphere.

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Review from L L (Daughter of Resident) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall Swan Hill House is excellent. Some of the staff considerably more helpful than others. It is beautifully kept and very clean. However my father's room is clean and tidy but very drab looking out onto a wall resulting in needing the light on during the day, my dad is not complaining though. Other
rooms look much brighter. We have no worried with the care he receives well done to the staff.

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Review from Pamela S (Daughter of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Swan Hill for just over a year, and I can highly recommend this excellent care home. The ethos is that of a large family home where individual residents interests are respected and provided for. An impressive range of stimulating activities is provided which residents can choose
to join in or not, without pressure.
The chef provides a varied and delicious range of meals with individual tastes and dietary needs fully catered for. Staff are warm and caring and visiting family and friends are made to feel very welcome. I can not imagine that my mother could have ever have found a better place than this.

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Review from C J (Daughter of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This residential home is ideally situated in the centre of town with cultural activities easily accessible. The home is always clean and tidy with many stimulating activities for residents to take part in. The staff are a very dedicated team who have the interests of the residents at the heart of what
they do and are always available to help with enquiries.

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Review from J B (Daughter of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Again, we were sent an invitation inviting us to the Swan Hill Garden Party and again it was a great success. The staff did a fantastic job organising all the residents and guests into the marque. The food was a good choice and the ceremony for handing out certificates to all residents, so no one was
left out. A very enjoyable afternoon for all guests, residents and staff.

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Review from Catherine B (Daughter of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Swan Hill House is a very efficiently run care home. In the town centre of Shrewsbury. It has excellent standards of cleanliness and is very well kept. The staff are professional but also very caring and efficient. There are activities run on most days which they are encouraged to do. There is also
an annual garden party for all friends and family of residents which is enjoyable. Relatives and friends are offered a drink when visiting. The food is also of a good standard and residents are offered a glass of sherry/soft drink each lunchtime.

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Review from Liz W (Daughter of Resident) published on 29 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be very kind, patient and caring towards my mother. The staff encourage the residents to participate in as many activities as they can comfortably manage.
As the home isn't too large it has a family-friendly feel about it, which I feel makes my mother more settled
as she can easily become anxious due to her illness.
My mother always looks well dressed and clean and I feel that she is in safe hands. I have no hesitation in recommending Swan Hill as a care home.

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Review from Monty R (Husband of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident in Swan Hill House since October 2015. Her care has been 1st class throughout which is very re-assuring. The staff are kind, caring and sympathetic and most appear genuinely fond of her. Their patience with more demanding residents is remarkable. It would be difficult to
find a good alternative if it were it to close. Perish the thought!

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Review from I P (Sister of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently attended the annual summer lunch at Swan Hill House. We were so impressed with the elegance and ease with which the owner and her staff entertained. It really felt like she was in her own home. All the residents seemed extremely happy with the care home and the facilities are beautiful. All
aspects of this care home are outstanding.

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Review from M H (Resident) published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My residence has involved day respite care only for several short periods (8 days) while family members are abroad. I always look forward to these visits which count to me as "holidays". I enjoy the happy atmosphere, being very well cared for and there is the bonus of a lovely garden - with a garden
party on my last visit. I look forward to visiting again in the future. I appreciate the welcome I receive.

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Review from Karen M (Daughter of Resident) published on 19 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled into the house, she has become better at being independent now. She walks better. The carers help to make her happy.

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Review from Clive D (Son of Resident) published on 24 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home at which mother is extremely happy and well looked after.

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Review from Jen A (Daughter of Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Swan Hill House for 3 years. He first went there with my mother. The staff and management have always been very helpful and caring. My mother has now passed away but she was treated really well during her last few weeks at Swan Hill. I have found the management very
approachable and the home has a very family friendly atmosphere. My father is now 89-years of age and, the way he is cared for by the manager and staff, I hope he reaches 90-years.

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Review from Catherine B (Daughter of Resident) published on 23 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Swan hill house is an extremely well kept Carehome. It has high standards of cleanliness inside and a beautiful garden. The food and care given is also of a very good standard and run efficiently. Activities take place most days which are of a good standard and there is a nice relaxed atmosphere. It
also benefits from being in the town centre and near the Quarry Park.I would not hesitate in recommending it.

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Current Review Score: 9.3 (9.257)

Overview of Review Score

The Review Score of 9.3 (9.257) out of 10 for Swan Hill House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.657 for Swan Hill House Residential Home is calculated as follows: ( (51 Excellents x 5) + (14 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 70 Ratings = 4.657

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Swan Hill House Residential Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Frequently Asked Questions about Swan Hill House Residential Home

What types of Care is Swan Hill House Residential Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Swan Hill House Residential Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Swan Hill House Residential Home have?

There are 20 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Swan Hill House Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Swan Hill House Residential Home to the centre of Shrewsbury?

0.1 mile(s) as the crow flies, distance by road may be significantly further.