Tunstall Hall Care Centre

Newcastle Road, Market Drayton TF9 4AA
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9.8 55 Reviews
  • Tunstall Hall Care Centre, Market Drayton
Tunstall Hall is a Residential Care Home for older people and is located on the outskirts of the Shropshire town of Market Drayton.

Once a Georgian country home for the Broughton-Adley family, Tunstall Hall is built in three and a half acres of grounds surrounded by mature parkland.

The striking galleried entrance hall and lounge at the heart of the home is a favourite area for residents to sit and chat and the large lounge, once a ballroom, has a beautiful ornate ceiling and uninterrupted views across the garden and farmland.

The home has 31 single bedrooms and four have en-suite bathroom facilities. Modern equipment and facilities ensure the health and safety of residents who have restricted mobility.

A dedicated activities coordinator organises group and individual activity programmes including board games, indoor gardening, flower arranging, painting and sing-a-longs. Residents also enjoy day trips and visits, with Cadburyworld in Birmingham proving a particular favourite.

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Care Provided by Tunstall Hall Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Lesley Smith (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2005
    • Number of floors: 3

Funding & Fees Guide for Tunstall Hall Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,246
    • Self-Funded Residential Dementia Care from £1,260
  • (these prices are only a guideline, please contact Tunstall Hall Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Tunstall Hall is open to visitors who are able to provide evidence of a negative lateral flow test taken within 72 hours (usually show via email or text message). Mealtimes are protected but resident visitors are welcome to attend the home outside of these times.


  • Parking

  • Tunstall Hall has a designated care park at the front of the building. There are also disabled spaces available.


Tunstall Hall Care Centre Reviews (55)

Total of 55, showing 1-20
9.8

Tunstall Hall Care Centre has a Review Score of 9.8 (9.836) out of 10, based on 21 reviews in the last 2 years. Over all time Tunstall Hall Care Centre has 55 reviews.

Overall Experience

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Date Published

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Review from John H (Husband of Resident) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My ticked items below says it all.

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Review from T H (Daughter of Resident) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, very clean and all residents look respectful and are happy. My mum loved it here. Great management team, but a fantastic care home. Lovely home.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

Thank you so much for your lovely words, my staff team work hard to provide amazing care and offer the full package to ensure that our residents are happy and healthy and enjoy their time at Tunstall Hall


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Review from L B (Daughter of Resident) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tunstall Hall is a lovely home it is well lead, my mum was here for a while. Staff went above and beyond very friendly very clean no odors.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

Thank you for your kind words, we always try our very best


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Review from Richard P (Son-in-law of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When you enter Tunstall Hall you notice immediately the calm atmosphere and lack of smell of urine which often hits you when entering a home. It is a happy, caring environment with amazing staff who know how to handle difficult residents in a calm and gentle way. There is always humour and a peaceful
feeling, no matter what the staff have to deal with. There are plenty of activities and food standards are excellent.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

Thank you for your feedback and your kind words and appreciation. I will share this with the team and thank you again.


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Review from Rosie P (Daughter of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Tunstall since January 2022 and I and the family are so grateful for the love and care given not only to Mum but all the residents. In particular the deputy manager is amazing and outstanding with the residents as we have witnessed on many occasions. She is so dedicated and brings fun
and laughter to the home even when in a difficult situation. We couldn't wish for a better place for Mum to be in. Thank you to everyone at Tunstall Hall for keeping Mum in a safe, clean and happy environment.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

Thank you for your lovely words and yes, I will pass your wonderful words onto my Deputy Manager and all of the team.


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Review from Jenny W (Daughter of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are doing a fantastic job for all clients at the home - excellent standard. Tunstall Hall Care Centre is a welcoming home, with smiling faces opening the doors. All staff appear happy at work and always have time to answer any questions or help if needed. The assessment of care packages are
excellent and the senior staff/managers ensure relatives are included and informed of the management of care and of any changes. Rooms are kept clean, neat and tidy. Ensuite is invaluable. All diets are catered for - all staff are very knowledgable i.e. diets. Activites are very good - and reflect important diary dates. Safety and security taken seriously. Medical care excellent - doctors as required. Excellent value for money.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

Thank you for your amazing words and we are so pleased that you are happy with everything at Tunstall Hall. We all try very hard to make this Home the best it can possibly be. Thank you.


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Review from J A (Husband of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly Tunstall Hall Care Centre is a natural stately home which lends itself to rooms with plenty of space so residents and relatives can interact in private if need be.
The staff compliment this setting with a smile and caring attitude. Excellent throughout. Highly recommended.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

Thank you for your kind words and we love the Hall and try very hard to make it a homely and welcoming place with the decoration of the Home and the atmosphere that we all encourage and work hard to create.


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Review from Doreen C (Friend of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. Nice atmosphere. My friend thinks that all the staff are marvellous.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

Thank you for taking the time to provide feedback and I am pleased that your friend is enjoying her time with us.


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Review from Yvonne R (Daughter of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Tunstall Hall in November 2023. It took her a while to settle but I could not have asked for nicer staff to take care of her. All the staff are friendly and caring and work hard. The hall gets decorated when there are special occasions like Easter, Halloween, Christmas etc, they have
birthday parties for the residents and bake them a birthday cake which is a lovely gesture. The food is of a very good standard the meals always look very appetizing. The Hall is always kept clean and tidy and so is my mum. It was a really hard decision putting my mum in a care home, I wanted Mum to go somewhere homely and Tunstall Hall has been the perfect choice. Thank you to all the staff for taking such good care of my mum and putting my mind at rest that she is looked after so well. I would definitely recommend this care home.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

Thank you for this lovely feedback. We try to be as inclusive as possible and make every day special for our residents and our activities ladies are responsible for all of the beautiful decorations on events. I will share your kind words with all of the teams.


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Review from Christina E (Daughter of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came into Tunstall Care home in early April. The staff and management are all very friendly and do an absolutely fantastic job. His needs are met with great respect, I would not hesitate to recommend this care home. He does most activities and participates in things that he likes to do. He
has a very good appetite and simply loves his food. His hygiene is excellent. Always looks clean and shaved. The home is very clean and his room is lovely and comfortable. A fantastic care home. And I have no issues at all.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

Thank you so much for your lovely words and we are so pleased with your father's progress and appreciate your continued support so much.


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Review from R J (Daughter-in-law of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very attentive, caring and professional. My mother-in-law can be difficult yet they are patient and always the same. The place is very clean, no untidy

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

Thank you for your lovely words and the staff always appreciate positive feedback, as they all work very hard to care for all of our residents at the Hall.


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Review from M J (Son of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, caring staff. Always prepared to talk about and keep updated with mother. All staff members are familiar with all residents so there are no concerns with welfare. Tunstall Hall is always very clean and has a friendly welcoming appeal.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

The staff team always try to support families and loved ones, as much as the residents in their care so your kind words are appreciated. Thank you so much.


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Review from W K (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, lovely staff, great home in picturesque surroundings. Lots of room. The manager is a most friendly, pleasant lady. Very dedicated in her role.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

Thank you so much for your lovely words. We are very proud of Tunstall Hall and the beautiful surroundings and we try very hard to be as welcoming and warm as we possibly can be, as this is a huge move for most families, so we endeavour to make this as easy as possible for everyone.


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Review from P O (Son of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tunstall care home is run by amazing staff. They are all very professional in the roles that they play in making the care home run smoothly. Would like to say that they interact with the patients on a one-to-one basis catering for all their needs. If it hadn't been for the staff, my father would not
be with us now. I admire what they do on a daily basis.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

Thank you so much for your kind words and my staff team are very devoted and love what they do, and I think that this shows in the care that they provide. Your father is a joy to care for and we are so pleased with how much he has improved since joining us. Thank you again.


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Review from Janet H (Cousin of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff went above and beyond to ensure my cousin experienced a peaceful death in a place of his choosing. In addition they supported and cared for his sister who is also a resident. The standard of care and the compassion showed was excellent and the family cannot thank them enough. They now
continue to support my other cousin as she comes to terms with losing her brother.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

Thank you so much for your wonderful words. It makes me so proud of my team when their hard work and devotion is appreciated by family members so thank you. It is heartwarming and very rewarding for us when we are all able to help those in our care to feel supported and loved and for them to have everything that they need.


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Review from Peter C (Son of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tunstall Hall was a good choice for my mother. The hall had an excellent atmosphere. The staff were very caring, and the accommodation couldn't be faulted.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

Thank you so much; we loved having your mum with us, and she will be missed.


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Review from M M (Daughter-in-law of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was in Tunstall Hall for just over two years until she passed in March 2024. During that time the care she received was wonderful. The staff were so kind and considerate - she was made to feel special. Staff took time to find out her interests and family and would talk to her about
things that she could relate to. As she became more frail they took great care in looking after her, reading her favourite poems to her, and treating her with respect and dignity. They prepared us for her passing and always kept us informed. I can only hope I have such care at the end of my life.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

Thank you so much for these kind words. They are always appreciated by the staff and we loved caring for your mother-in-law. She will be sadly missed by us all.


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Review from M H (Friend of Resident) published on 27 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in the care of Tunstall Hall since September 2023. All the staff have been wonderful in making my friend feel at home. "It's not easy for them". They have gone along with his wishes and have really got to know his background. This was very apparent when he was unexpectedly blue-lighted
to the hospital. The ambulance crew told me how impressed they have been with the home's knowledge of his history.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

Thank you so much for this lovely review. Our staff try very hard to manage each person's needs in an individualised manner and we tailor this to each person so that they are receiving the very best care that they need. Appreciation from our residents, relatives and visiting professionals is always welcomed with thanks, as we all work very hard for our residents. Thank you.


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Review from Adrienne H (Granddaughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan started her journey at Tunstall Hall Care Centre on 1st December 2023, where she stayed in the bungalow - excellent rooms, equipment and amenities. Staff always made her feel welcome, offered food/drinks/entertainment. If every buzzer was called, immediate response. Staff also would travel into
town to collect medication to ensure Nan was not in pain. Upon moving into the main hall, she required more TLC, more medication. At no point were we asked to leave, we were always updated on the progress and also offered a hot cuppa! 100% recommend and very grateful to all staff in Nan's final weeks.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

Thank you so much for your lovely comments. We loved being able to care for your nan during her final days and our amazing staff team all truly care about our residents and go out of their way to provide excellent care and support to our residents and their families. We have lots of events planned for this, so please come and visit soon.


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Review from J H (Daughter-in-law of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, attention, confident staff, love and well-being that my mother-in-law had in her last weeks were perfect. She could not have been in a better place.

Reply from Lesley Smith, Home Manager at Tunstall Hall Care Centre

It was an absolute pleasure to care for your mother-in-law and support the family and thank you for your kind words.


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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Tunstall Hall Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.836 for Tunstall Hall Care Centre is calculated as follows: ( (213 Excellents x 5) + (33 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 250 Ratings = 4.836

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tunstall Hall Care Centre is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Sep 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Lesley

Lesley Smith

Job Title: Home Manager

Joined: 2022

I first came into the care sector at the age of 20 due to wanting to try a different avenue of work as I had previously worked in the mental health sector before elderly care. After working here for a while, I learnt about how small things can make a huge difference in someone’s life and after hearing some of the residents life stories and experiences, it opened my eyes into how it is a privilege to help and support others.


I love my job, as I enjoy helping others, supporting the hard working staff team and being able to make every day, a good day. I came into the care sector initially so that I could work and also be present to raise my young family and to be able to see them grow up. I have then progressed through the hierarchy and developed my skills to enable me to climb the progression ladder and make a positive change for others, as I have seen it from both sides of the coin. Every day is varied and a new challenge and I have met some amazing people throughout my career and seen some absolutely heart-warming moments and such dedication, commitment and care from the staff teams, that make me understand that there is still a lot of good in the world.


Vicky

Vicky Richards

Job Title: Deputy Manager

I have worked in the Health Care Sector for 20+ years . I am caring and compassionate in all that i do. I am always available for a chat and cuppa, if you would like to come and visit us here at Tunstall Hall or pop round to have a look around then please dont hesitate to give me a call.
I look forward to welcoming you ...


Frequently Asked Questions about Tunstall Hall Care Centre

What types of Care is Tunstall Hall Care Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Tunstall Hall Care Centre provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Tunstall Hall Care Centre have?

There are 29 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Tunstall Hall Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Tunstall Hall Care Centre to the centre of Market Drayton?

1.2 mile(s) as the crow flies, distance by road may be significantly further.