Tunstall Hall Care Centre

Newcastle Road, Market Drayton TF9 4AA
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9.8 55 Reviews
  • Tunstall Hall Care Centre, Market Drayton
Tunstall Hall is a Residential Care Home for older people and is located on the outskirts of the Shropshire town of Market Drayton.

Once a Georgian country home for the Broughton-Adley family, Tunstall Hall is built in three and a half acres of grounds surrounded by mature parkland.

The striking galleried entrance hall and lounge at the heart of the home is a favourite area for residents to sit and chat and the large lounge, once a ballroom, has a beautiful ornate ceiling and uninterrupted views across the garden and farmland.

The home has 31 single bedrooms and four have en-suite bathroom facilities. Modern equipment and facilities ensure the health and safety of residents who have restricted mobility.

A dedicated activities coordinator organises group and individual activity programmes including board games, indoor gardening, flower arranging, painting and sing-a-longs. Residents also enjoy day trips and visits, with Cadburyworld in Birmingham proving a particular favourite.

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Care Provided by Tunstall Hall Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Lesley Smith (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2005
    • Number of floors: 3

Funding & Fees Guide for Tunstall Hall Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,246
    • Self-Funded Residential Dementia Care from £1,260
  • (these prices are only a guideline, please contact Tunstall Hall Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Tunstall Hall is open to visitors who are able to provide evidence of a negative lateral flow test taken within 72 hours (usually show via email or text message). Mealtimes are protected but resident visitors are welcome to attend the home outside of these times.


  • Parking

  • Tunstall Hall has a designated care park at the front of the building. There are also disabled spaces available.


Tunstall Hall Care Centre Reviews (55)

Total of 55, showing 41-55
9.8

Tunstall Hall Care Centre has a Review Score of 9.8 (9.836) out of 10, based on 21 reviews in the last 2 years. Over all time Tunstall Hall Care Centre has 55 reviews.

Overall Experience

  • 47
  • 6
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Date Published

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Review from Jane T (Stepdaughter of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepdad was a respite resident at Tunstall Hall and now is living there permanently. My mum is also going in for respite care over the Christmas period, so they can be together for the festive period. All the staff at Tunstall Hall are polite and attentive and it’s lovely to see my stepdad looking
happy. He also loves the entertainment, especially the music and this was a previous hobby of his. Keep up all the good work and thank you for keeping Covid out of the home and keeping my loved one safe.

Reply from Chris Harpham, Regional Manager at Tunstall Hall Care Centre

We are so delighted to receive this wonderful review. Thank you so much for your kind words. I'll pass this review on to the manager and staff team.


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Review from John G (Husband of Resident) published on 19 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife who has Alzheimer’s and is doubly inconvenient has been at Tunstall Hall since June this year. I visited the hall in June and spent a number of hours in discussions and a tour. I was very impressed with everything I saw and was told. Since my wife has been there, she seems very happy, safe and
well cared for and that gives me great comfort. The place is very clean. My wife always looks clean and well presented. The food is excellent, with a good variety. The staff are very pleasant, caring open and honest and have lots of patience with issues that can be very challenging. My wife has had an outside visit for her birthday which she really enjoyed and I think was important. More are to follow. I can thoroughly recommend Tunstall Hall. The last six months have given me the true feeling that my wife has been well looked after, which is very comforting.

Reply from Chris Harpham, Regional Manager at Tunstall Hall Care Centre

We are so delighted to receive this wonderful review. Thank you so much for your kind words. I'll pass this review on to the manager and staff team, as I'm sure they would love to read it.


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Review from Janet T (Daughter of Resident) published on 19 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I only have good things to say about Tunstall Hall. The staff have been amazing and keep me fully informed about my mother. They are friendly and attentive and I feel really comfortable about her day to day care. Even during challenging times, nothing is too much trouble.

Reply from Chris Harpham, Regional Manager at Tunstall Hall Care Centre

We are so delighted to receive this wonderful review. Thank you so much for your kind words. I'll pass this review on to the manager and staff team as I'm sure they would love to read it.


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Review from Alan H (Nephew of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is 106 years old and is very well cared for. She seems to be very happy at Tunstall Hall and enjoys the attention she receives and the good quality food. The staff are very friendly and keep us informed of her progress.

Reply from Emma Gledhill, Home Administrator at Tunstall Hall Care Centre

She's a true diamond and even at 106 years young, she's motoring around the home and keeps us on our toes. Thank you for the lovely feedback.


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Review from Colin P (Son of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was in here after suffering a rather nasty fall. He was in here for 2 weeks which enabled him to get over his fall and for us, as a family, to get some changes made at his home. Whilst my father wanted to get back home as soon as possible, he was very well looked after and fed well.

Reply from Emma Gledhill, Home Administrator at Tunstall Hall Care Centre

Thank you so much for your lovely comments. Respite is such an important part of what we do and we hope that as well as giving your father some time to recover, it also allowed the family to feel reassured that he was well cared for. He's welcome again any time.


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Review from Carl W (Son of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a slow decline of Mum's memory and with her eventual diagnosis of dementia, the challenge for my dad to continue caring for her at home was demanding and stressful. A decision was finally concluded that residential care was the best option, reluctantly accepting that this was the best life
choice for my mum. Subsequently, a place was found at Tunstall Hall and what a profound difference this has made to my mum. Greatly improving her quality of life, and of course also my dad's, as her carer. My mum is always complimentary of the care she receives from the team, whenever I visit. From my perspective, everyone at Tunstall Hall has always shown the utmost professionalism, with a dedication to caring and empathy towards my mum. Communication with management has been excellent, especially during the pandemic and government-restricted visiting. We could not have found a better home to look after my mum.

Reply from Emma Gledhill, Home Administrator at Tunstall Hall Care Centre

Thank you so much for sharing such a wonderful review. It's so lovely to hear that our beautiful residential setting has not only been a benefit to Mum but also to the family. Your mum is such a lovely, friendly and caring part of our home and she's a pleasure to have around and chat to. It has also been great to see you all back visiting again now the guidance allows. Hopefully not too long before we can offer tea and coffee again!


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Review from Craig C (Son of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the new manager, administrator and all the staff at Tunstall for their tremendous support and care of my father. They've always gone above and beyond expectations in their professional approach to all aspects of his care and personal case studies with all involved, from the health departments,
social workers and housing officers. It means a great deal to know that he is being looked after and I would definitely recommend Tunstall Hall to anyone.

Reply from Emma Gledhill, Home Administrator at Tunstall Hall Care Centre

We are so pleased that you are happy with the care your father is receiving from us. He is such a lovely man and a pleasure to have around our home. We are only ever a phone call away if you need anything.


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Review from Howard T (Brother-in-law of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are generally happy with the standard of care, however, the room my sister-in-law is in is not cleaned very often. Waste bins are not emptied regularly - it is most important the rubbish left by the district nurse should be disposed of immediately but it is sometimes left for two or three days. Presentation
of food should be improved, sometimes meals are jumbled up on one plate ie sandwiches, chicken and cake. Staff are very helpful and kind and it is a beautiful building. We are very happy for her to stay there.

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Review from A T (Son of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother passed away in Tunstall Hall in late September 2019, the staff were absolutely superb. 2 girls were with Mum when she passed, for which I will be eternally grateful, and the deputy manager and manager were brilliant. The deputy deserves immense praise, she was my main contact pint in
the week preceding Mum's passing and was always available with advice and support. Even came in on her only day off when Mum passed. Outstanding - can't thank them enough.

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Review from Sue Q (Daughter of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A clean and calm place. Residents appeared calm and comfortable. Couldn't fault the carers or catering and domestic staff.
Very caring people but unfortunately not enough staff to cover residents needs or people who are visiting and have a 20-minute wait at the front door. There also needs to be someone
(carer) sitting in each lounge to keep an eye on residents and calm things down when something kicks off. Definitely a staffing (or lack of) issue. The carers are excellent.

Reply from Ian Tetley, Regional Manager at Tunstall Hall Care Centre

We would like to thank you for your valuable feedback, we have noted your comments and would like to assure you that we are reviewing the staffing levels and the allocation of staff. We apologise for your wait at the front door - this is not usual practice. Thank you for your comments regarding the staff, we will feed this back to them.


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Review from J P (Niece of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at the home are great with aunty who was unsettled when she arrived. The staff member took the time to listen to my aunty and found out she liked cleaning and helping, so she arranged for my aunty to help with little tasks and she has settled so well she thinks she works there and is part of the
team. I would like to mention another staff member; his care, manner and approach are really good as is all the staff, but especially the two I have mentioned.

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Review from T R (Son of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

From the experiences of their daily routine that my relative recounts to me, it would appear that some of the staff are excellent and others not so. From my own observations when visiting the home I have always seen care and professionalism exhibited by the staff.

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Review from L J (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tunstall is a friendly home where all the staff are kind, caring and approachable. Residents are treated with dignity and are well looked after.
Residents have a choice of menu and the food is delicious and well presented.
As a relative, I am always made I feel welcome and I am kept informed of my
relative's condition and any issues involving them.

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Review from D W (Daughter of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are so pleased that Dad has settled in at Tunstall Hall. Staff have been excellent with him, tending to all his needs.
It is a great relief to all his family and we thank you very much.

Reply from Christine Daley, Regional Manager at Tunstall Hall Care Centre

Thank you very much for taking the time to put a review on carehome.co.uk. We value all reviews so that we can improve the care we deliver to our service users. Our service users are at the centre of what we do and it is lovely for all our staff to see such an outstanding review from the family who has trusted their loved ones into our care. Thank you


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Review from P P (Friend of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although confident that numerous congratulatory letters will have preceded this missive permit me, nevertheless to express my personal and particular thanks to the management, mentors and nursing staff for their highly commendable dedication in directing their individual esteemed professional skills.


No

less remarkable is their courtesy and sensitivity shown at all times towards the residents and interaction with the next of kin; attributes, if beneficial to the resident, most satisfying, too, in their caring family.
Kindly convey my best wishes in a successful and rewarding 2017.

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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Tunstall Hall Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.836 for Tunstall Hall Care Centre is calculated as follows: ( (213 Excellents x 5) + (33 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 250 Ratings = 4.836

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tunstall Hall Care Centre is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Sep 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Lesley

Lesley Smith

Job Title: Home Manager

Joined: 2022

I first came into the care sector at the age of 20 due to wanting to try a different avenue of work as I had previously worked in the mental health sector before elderly care. After working here for a while, I learnt about how small things can make a huge difference in someone’s life and after hearing some of the residents life stories and experiences, it opened my eyes into how it is a privilege to help and support others.


I love my job, as I enjoy helping others, supporting the hard working staff team and being able to make every day, a good day. I came into the care sector initially so that I could work and also be present to raise my young family and to be able to see them grow up. I have then progressed through the hierarchy and developed my skills to enable me to climb the progression ladder and make a positive change for others, as I have seen it from both sides of the coin. Every day is varied and a new challenge and I have met some amazing people throughout my career and seen some absolutely heart-warming moments and such dedication, commitment and care from the staff teams, that make me understand that there is still a lot of good in the world.


Vicky

Vicky Richards

Job Title: Deputy Manager

I have worked in the Health Care Sector for 20+ years . I am caring and compassionate in all that i do. I am always available for a chat and cuppa, if you would like to come and visit us here at Tunstall Hall or pop round to have a look around then please dont hesitate to give me a call.
I look forward to welcoming you ...