Weston House Residential Home

Green End, Whitchurch SY13 1AJ
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9.5 18 Reviews
  • Weston House Residential Home, Whitchurch
Weston House Residential Home is staffed by an expert care team who look to achieve high standards of elderly care, while allowing for a versatile and independent lifestyle to be enjoyed.

This homely property is Georgian in origin and has many pleasing aesthetic features, a homely environment and is located in the pleasant market town of Whitchurch.

Thirty-eight residents in total can experience care at Weston House, which is regulated by the Care Quality Commission and looks to adhere to innovative methods.

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Care Provided by Weston House Residential Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 38 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Rikky Gray (Manager)
  • Admission Criteria
    • Ages 62+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for Weston House Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £800 – £950
    • Self-Funded Residential Dementia Care £850 – £950
    • RESPITE Self-Funded Residential Care from £950
    • RESPITE Self-Funded Residential Dementia Care from £950
  • (these prices are only a guideline, please contact Weston House Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Weston House don't have many private parking spaces but there is a car park opposite the home that can be used.


Weston House Residential Home Reviews (18)

9.5

Weston House Residential Home has a Review Score of 9.5 (9.547) out of 10, based on 13 reviews in the last 2 years. Over all time Weston House Residential Home has 18 reviews.

Overall Experience

  • 10
  • 6
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Date Published

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5

Review from E G (Goddaughter of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My godmother has been at Weston House for nearly 2 years. She settled well in EMI and for such a private person just seems to enjoy it. She tries with the activities when it suits her. She is just content. Any behavioral issues, and there has been some, she is treated with such caring and kindness.
Her needs and safety are paramount and I am kept informed of any issues and falls. She is clean, well cared for and happy. Would I mover her? No, she wouldn't allow it.

Reply from Macie Cox, Marketing Executive at Weston House Residential Home

Thank you so much for your kind words it really means a lot to us at Weston House, your feedback will be passed onto the team! Thank you again for your support!


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Review from Caroline F (Sister of Resident) published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The reason I put satisfactory for the room - the emergency stairs are obstructing the day light in the room (realise this is not easy to fix). My sister says the food is good. The staff are kind and helpful. The manager has encouraged my sister to paint and draw again. As far as I can see, the staff
arranged activities and outings to improve well-being and health (thinking about my sister in particular).

Reply from Macie Cox, Marketing Executive at Weston House Residential Home

Thank you so much for your kind words, it really means a lot to us and we're very grateful for your support!


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Review from K M (Daughter of Resident) published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was admitted five weeks ago and the manager and all staff have been so understanding and caring with the sudden stroke and dementia that befell my dad. Always welcomed from everyone, from the cleaner to manager, with thoughtfulness and are always available for a chat. Dad has struggled to settle
but "patience" is the staff's middle name and are all doing their best to help the transition to his new home go smoothly.

Reply from Macie Cox, Marketing Executive at Weston House Residential Home

Thank you so much for your kind words, we all really appreciate it here at Weston. We will pass your message onto our fab team!


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Review from T H (Husband of Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly, welcoming atmosphere.
All the staff are willing to help and very flexible.
The residents are clearly the focus of attention and always come first.

Reply from Macie Cox, Marketing Executive at Weston House Residential Home

Thank you so much for your lovely review, we really appreciate it here at Weston.


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Review from Lynda E (Daughter of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot fault the care/support that my mother receives. I don't have any experience with food so I am unable to comment. However bedrooms, bathrooms and toilet (commode) are unacceptable and leave a lot to be desired. They desperately need to be upgraded or put in place. This would benefit both residents
and staff. Also double glazing maybe of benefit.

Reply from Macie Cox, Marketing Executive at Weston House Residential Home

Thank you so much for your review, your feedback will be passed onto the team.


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Review from John E (Son of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is very happy at Weston House, her room is very nice, and she is very well cared for, she tells me that the food is very good. Also that they have activities every week.

Reply from Macie Cox, Marketing Executive at Weston House Residential Home

Thank you so much for your kind words, we are so pleased Mum is happy here!


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Review from Nicola H (Goddaughter of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Weston House is an exceptional home, I am confident that my relative has the best care possible. All the staff are attentive, kind and gentle. I am kept informed of any health issues promptly and emphatically. The EMI Unit where my relative lives is bright and cheerful, the home is warm and welcoming.
It is like visiting one big family!

Reply from Macie Cox, Marketing Executive at Weston House Residential Home

Thank you so much for your lovely review, we really, really appreciate your kind words!


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Review from K F (Son of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been staying at Weston House for five months now and overall everything is going well but there have been a couple of incidents which have happened which have disappointed us and one was an incident where my mum was left on the step outside the home on her own even though she has dementia,
we were horrified at that, and also Mum went over a week without a shower, and a few incidents with her diet as Mum has high cholesterol her meals need to be low fat, especially dairy.

Reply from Macie Cox, Marketing Executive at Weston House Residential Home

Thank you so much for your review, we really appreciate all feedback at Weston House. If you would like to talk about anything further please get in touch with our manager who will be happy to help!


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Review from P C (Nephew of Resident) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been staying in Weston House for just over two years. When asked she says she is well looked after by all the staff and has a good relationship with everyone. Her bedroom is very comfortable and she spends a lot of time in her room. My auntie says she feels safe and cared for in Weston
House.

Reply from Macie Cox, Marketing Executive at Weston House Residential Home

Thank you very much for your kind words, we will pass your message onto the team and we're so pleased your auntie feels safe with us at Weston.


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Review from Tim V (Son of Resident) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother seems to be well cared for and appears content with her life at this home. On visiting her, I always feel that there are sufficient staff on duty who are always helpful and easy to approach. The food is nutritious and Mum looks healthy. I am kept up to date with any info I need to know, nomally
be email. I am happy with my mum's care.

Reply from Macie Cox, Marketing Executive at Weston House Residential Home

Thank you so much for your lovely review, we really appreciate it here at Weston House!


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Review from Saul E (Son of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I've needed to speak to someone, whether it be the manager or nurse. I have found them available and helpful. Mum's room is kept clean, and her bedding is clean. And she had her nails painted the last time I visited. I believe they are taking great care of Mum. It's a very hard job, which I have
nothing but respect for, but for me to know she's being looked after well, gives me peace of mind the likes of which I can't put into words. I am grateful to both staff and manager for doing such a good job. There are regular activities, and it's a nice building, the dining room lets light in and Mum seems to like to spend her time there. Her TV is all set up, and she has her belongings all with her, the maintenance man has helped with putting pictures up. Thank you very much to all the staff.

Reply from Macie Cox, Marketing Executive at Weston House Residential Home

Thank you so much for your lovely review, we are so pleased you are happy with the care Mum is receiving at Weston, we are lucky to have such a fabulous team!


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Review from Simon J (Husband of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been admitted into Weston House after a long illness. We both agree that the care is truly excellent. The entire team is so kind and professional. Medical attention is organised proficiently as well as additional care (for a modest cost, such as haircutting, chiropody). The kitchen staff
are also very caring. Overall a good family atmosphere is created.

Reply from Macie Cox, Marketing Executive at Weston House Residential Home

Thank you so much for your lovely words about Weston House, staff all really appreciate your support! We are glad you can feel the sense of family within our home and as I'm sure you know already your wife is very loved here and part of the family.


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Review from Lacey D (Granddaughter of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is always clean and cared for. Staff are friendly, caring and supportive of my elderly grandfather, who visits often.

Reply from Macie Cox, Marketing Executive at Weston House Residential Home

Thank you so much for taking the time to write such a lovely review; we really appreciate it here at Weston House! You and your family are always so welcome here, and we thank you for your continued support!


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Review from S B (Daughter of Resident) published on 31 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Whilst the hands-on carers were lovely with my mum and made mum feel welcome, this was not down to the manager. I found that the manager was lacking in people skills and was also lacking in managerial skills. The manager contradicted herself and made two requests to have a meeting with us and failed
to attend.
I fully appreciate that there was an outbreak of covid making things more difficult, however, a manager should be able to deal with this.
I should like to make a big shout out to the senior, she is a credit to the home and was always friendly and extremely helpful.

Reply from Sarah Wilson, Operations and HR Assistant at Weston House Residential Home

Thank you for your feedback, we are looking into this matter for you and will respond in writing as agreed.


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Review from Michael A (Son of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled in very quickly and got a lot of fuss to help her feel at home. Some of the staff are young and very good despite this in making the residents feel as if they matter. I have been really impressed by the care and that they have managed to produce a family atmosphere.

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Review from John E (Son of Resident) published on 5 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum who recently passed away last month in Weston House had extremely good care throughout the last 18 months she was resident there, with Alzheimer's and dementia. The manager and her staff did a terrific job caring for her every need. She was treated as though she was in her own home, which therefore
made her at ease and comfortable. We could phone at any time to check on her well being and the staff were always happy to talk and discuss matters. Our mum had a wonderful 18 months under the care of Weston House. We can't thank them enough.

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Review from TW (Stepson of Resident) published on 21 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My stepfather who recently passed away was looked after by Weston House for the past 2 years whilst suffering from Alzheimer's. During that time, the staff have been caring to my stepfather and helpful whenever he was poorly or I had questions about his care.

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Review from Denise C (Daughter of Resident) published on 2 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

My father was not happy with the lack of care that he received. He was not washed or offered a bath, his personal hygiene suffered. We had to send in his carers that had helped him at home to make sure he was not getting red and sore between his groin. One carer tried to get my father to stand by grabbing
him by the back of his trousers and pulling him up. As you can imagine this was very painful. We will be moving Dad as soon as possible.

Reply from Diane Phoenix, Manager at Weston House Residential Home

This gentleman came to Weston house as the care agency felt he was not safe on his own, he was not happy about coming into care but he was persuaded to give it a go, the care agency asked if they could continue to come and see him on a regular basis to give him some continuity and a familiar face, I agreed this was a good idea as I know he was really struggling with leaving his home. The care agency asked after a couple of days if they could come in every day to give one-one support (as this is what the gentleman was used to) again I agreed this was good idea. This gentleman did have washes and shaves, I supported him myself one night after he had a meeting and my deputy supported the shave.On Tuesday the 3rd a bath was requested for the next day by the gentleman, prior to this he had said no to us which we didn't push as we felt he needed time to get to no us, we asked what time he would like it, he was not sure as he had a meeting at 3 0 clock but he also wanted to go the activities planed and have a bath, we agreed we would inform him when his visitor came, his visitor did not turn up until after 5pm after they left he said he did not want a bath , The care agency only came into to socialise, we did all personal care (Debbie) care kind did infact complement my team on the good job they were doing.
Food, this gentleman had very specific requirements for breakfast,3 Weetabix,1 shredded wheat, sprinkle of Muesli banana , demerara sugar and plenty of milk(cold) after a couple of days he said he didn't want this any more, he would like egg and bacon, which was provided, menus are provided to choose your food, but our cooks will cook other food if asked. I am truly sorry that this gentleman did not have a good experience at Weston, but we may have been able to make his stay more comfortable if his family had asked to speak to me to express their concerns, he was only with us for a couple of weeks and was moved to a nursing home.


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Current Review Score: 9.5 (9.547)

Overview of Review Score

The Review Score of 9.5 (9.547) out of 10 for Weston House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.547 for Weston House Residential Home is calculated as follows: ( (94 Excellents x 5) + (48 Goods x 4) + (6 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 150 Ratings = 4.547

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Weston House Residential Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Rikky

Rikky Gray

Job Title: Registered Home Manager

I have been working within care for over 12yrs with management experience that covers residential care, nursing care, EMI and community care. My main specialisation is in dementia care.


I'm passionate about personalised person-centred care, getting my staff, residents and their families to be active in the community and ensuring my home epitomise "living life in colour".


My hobbies are playing the piano, singing in my local choir, travelling and Formula 1( I love Japanese cars and am a big fan of the British driver Lewis Hamilton ).
I am supported by my husband Andrew and my girls (Iona-Robyn and Isla-Ivanna).


Frequently Asked Questions about Weston House Residential Home

What types of Care is Weston House Residential Home registered for?

Older Person Care, Dementia, Respite Care & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Weston House Residential Home provide?

Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Weston House Residential Home have?

There are 38 Single Rooms.

What are the Facilities & Services at Weston House Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Weston House Residential Home to the centre of Whitchurch?

0.3 mile(s) as the crow flies, distance by road may be significantly further.