Barchester Wheatlands Care Home

Southfield Road, Much Wenlock TF13 6AT
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9.8 92 Reviews
  • Barchester Wheatlands Care Home, Much Wenlock
Barchester Wheatlands Care Home benefits from a high standard of décor, spacious communal space, landscaped gardens and modern facilities. The Wheatlands provides high quality, round-the-clock general residential care and focused dementia care in the Memory Lane Community.

The Wheatlands was proud to be accredited as part of Barchester’s 10-60-06 Dementia Care programme, reflecting the enhanced quality of dementia care and improved quality of life experienced by the residents at the home.

The Wheatlands offers a home from home atmosphere. The home provides home cooking, a homely environment, friendly caring staff and an atmosphere of peace, care and comfort.

The individual needs of residents are addressed through tailored care plans which are created by the dedicated team of highly-qualified staff. Their dedication is evident throughout all aspects of the home, including cooking, hospitality and mini bus trips. They also offer complementary therapies to interested residents.

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Care Provided by Barchester Wheatlands Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lea-Ann Littler (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Barchester Wheatlands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,365

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Wheatlands Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is at the rear of the building for disabled access


Barchester Wheatlands Care Home Reviews (92)

Total of 92, showing 1-20
9.8

Barchester Wheatlands Care Home has a Review Score of 9.8 (9.797) out of 10, based on 15 reviews in the last 2 years. Over all time Barchester Wheatlands Care Home has 92 reviews.

Overall Experience

  • 70
  • 22
  • 0
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Date Published

92
2
10
15
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Review from T C (Daughter of Resident) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's never an easy decision to place your loved one in a residential care home, there are so many factors to consider. My mother moved in December 2024 (a difficult day for all concerned), she has mixed dementia and my father could no longer cope.
The support we have received from the team at Wheatlands
has been exceptional. The manager and I, have been communicating for at least 18 months, waiting for the right time and availability. She has listened to me every step of the way, which gave me huge confidence in the fact that Wheatlands would be the right 'home' for Mum.
The members of the team that I have met are friendly, kind and compassionate, they treat everyone with a level of respect that you rarely see these days. I for one can't thank them enough.
At last, I can sit back and relax knowing that Mum's needs are being met and that the team will also keep an eye on my father for me as he is a 'regular' visitor.

Reply from Lea-Ann Littler, Senior General Manager at Barchester Wheatlands Care Home

Many thanks for this wonderful review. It is so reassuring to know that you felt supported by the team during this difficult time of choosing a suitable home for your loved one. We thank you for your feedback as it is so important for other families going through a similar experience to see how understanding and supportive we are as a team.


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Review from C H (Friend of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited a long term friend and found the home to be warm and friendly. Greeted at reception and offered a warm drink and slice of cake. Staff very friendly and approachable. Would highly recommend this home.

Reply from Lea-Ann Littler, Senior General Manager at Barchester Wheatlands Care Home

Hello and many thanks for this lovely review you have provided. May I thank you for the time it has taken and reassure you that any review we receive is taken seriously. We shall look into the areas that have not scored so highly and will ensure actions are taken to ensure we continue to provide the best service to our residents and families. Kind regards, Lea-Ann.


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Review from Helen R (Daughter of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived a year ago at the Barchester Wheatlands Care Home for permanent care which was an emotional time for her and for all of us children. We cannot believe the worry that has been taken off our shoulders. Mum really enjoys her life at the Wheatlands. The care team are dedicated, caring and
best of all, 'fun' individuals who together create an incredible team! We are always welcomed too with a huge smile and a warm hug.

Reply from Lea-Ann Littler, Senior General Manager at Barchester Wheatlands Care Home

Many thanks for this wonderful feedback. It is always good to receive feedback so that we can review our processes to ensure the care we provide is to the highest standards.


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Review from D L (Nephew of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been well cared for and is thriving, the carers are lovely, nothing is too much trouble for them. Food is lovely and rooms and the home are clean, it is more like a hotel than a care home. The family of the residents are treated like family also.

Reply from Lea-Ann Littler, Registered Manager at Barchester Wheatlands Care Home

Many thanks for this wonderful feedback. It is important to us to see where we are doing well and what areas need improving. All feedback is shared with each department and hearing such wonderful feedback really ensures they continue to deliver the best care possible.


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Review from Jill B (Friend of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited our friend in the dementia unit. From the moment I entered, there was a warm, helpful and friendly welcome. Loved the displays along the corridors. It was obvious that the staff were caring and knew the residents well. On Sunday, which was my third visit, two of us joined our friend for
Sunday lunch. This was first-class and served by attentive staff. It benefitted our friend who felt she had gone out for lunch. I am very impressed how this very active lady has settled, which is so good to see. Very impressed with the activities. It is so vital to stimulate the residents. The best home in such a lovely setting. Well done.

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Review from Alison R (Daughter of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at the Barchester Wheatlands Care Home for three weeks while we did renovations to her home.
Mum's mental and physical needs were cared for with happiness, dignity and kindness.
Thank you all staff, I would highly recommend the Wheatlands.

Reply from Lea-Ann Littler, General Manager at Barchester Wheatlands Care Home

Hello Alison, many thanks for your wonderful feedback received. We do value this feedback we received and ensure all are relayed to the team. It is important for us to learn ways on how we can improve if needed.


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Review from T W (Nephew of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is well cared for and enjoys all of the activities that take place, and is always complimentary of the food, especially the soup. All of the staff were all friendly during my visit and couldn’t do enough to help. All of the family are so happy that she is in such a warm and friendly environment.

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Review from Caroline B (Friend of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I took my grandsons to the Barchester Wheatlands Care Home to partake in their Easter egg hunt. The event was well organised by their activities team. The care staff involved all residents and the enjoyment of both residents and visitors was clearly visible. A wonderful team and a beautiful home. Thank
you, especially to their Easter bunny for making it a wonderful family day.

Reply from Lea-Ann Littler, General Manager at Barchester Wheatlands Care Home

Hello Caroline and many thanks for your wonderful review. We are so pleased that you and your grandsons enjoyed their time here. It is very important to us, as a home, that everyone feels welcomed here at the Wheatlands, as family involvement is so precious to our residents.


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Review from B M (Niece of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Wheatlands has a lovely atmosphere. it is clean, well decorated and is a very friendly and welcoming place. My very elderly aunt is being well looked after and there are lots of imaginative activities laid on. I would recommend it.

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Review from Nicola C (Daughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Committing your parent or loved one to a care home is one of the harder decisions you will have to make in life. The next difficulty is finding somewhere that you are completely and utterly happy for them to live. I was lucky a friend recommended Wheatlands, his mother had lived there. It was during
the first year of Covid, which made things more difficult, but management made it possible for me to view the home and my mother's potential room. I thought it was lovely and the staff were friendly and helpful, so a decision was made and Mum moved in. Since then, I can honestly say that I have become friends with many of the staff and some of the residents, more importantly, Mum thrived and gained some ground against her dementia once she was supported in her everyday life. She enjoys the company, likes the meals she is offered daily.

Reply from Lea-Ann Littler, General Manager at Barchester Wheatlands Care Home

Many thanks for this wonderful feedback. It is lovely to hear how your mother has settled in so well. It is important to us to receive feedback with regards to the admission process so we can ensure lessons learned and continue to deliver the best experience, especially at such an emotional time.


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Review from M C (Daughter of Resident) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wheatlands Care Home have gone above and beyond in supporting me and helping with my needs, while my mother has been residing with them. From the first initial contact and enquiries to helping me understand funding and keeping me up to date with events in the home and the individual care of my mother.
I’m
having to arrange this care at a distance living some 5 hours travel distance away and having to fit in visits with work has been a challenge and a guilt trip. The staff at Wheatlands have always helped, been patient with my anxieties and supported me along the way.
My mother is a very private person and has found the need for help and asking for help different but the team leader is well aware of this. If there have been any concerns about my mother’s health and wellbeing I have been contacted and kept informed.
Putting a parent into care is not a choice that is easy for anyone but I would recommend Wheatlands if you find yourself in the position.

Reply from Lea-Ann Littler, General Manager at Barchester Wheatlands Care Home

May I thank you for the feedback received. It is important to us that you felt supported during what is a very emotional time for both you and your mother. Please also be reassured that we will continue to support and be here for you both whilst ensuring we provide the best care possible to your mother.


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Review from Denise G (Daughter of Resident) published on 18 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely brilliant, couldn't fault them. They've been a great help and very accommodating to individual specific needs. Can't thank them enough.

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Review from Steve W (Son of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so thankful that Dad was referred to Barchester Wheatlands Care Home. It is the perfect place for him. It's lovely to know some of the staff by name and everyone seems to have and show a genuine love for Dad. Thank you.
Our only problems are Dad's missing boxer shorts from the laundry
and items of Dad's which have gone missing. I understand how difficult it must be in this environment to prevent and keep on top of such things.

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Review from Kim W (Daughter of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are pleasant and seem to interact well with my stepmother. My stepmother seems as happy and safe as can be and content.

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Review from S N (Daughter of Resident) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wheatlands feels like 'home' and all staff have been supportive of Mum and family at a challenging time of change. The food is good-fresh and served as an experience. Good to see a variety of activities for residents. Staff warm and welcoming.

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Review from D M (Daughter of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is beautifully decorated and furnished. The staff are very approachable and have built a good relationship with my dad and he has settled in well.

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Review from Sue W (Daughter of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the family and I would like to say a big thank you to the manager and the team at Wheatlands Care Home for helping my Mum to settle into her new home. We are in awe of all the hard work you have done and continue to do to ensure Mum is comfortable and her needs are met. The atmosphere at your home
is positive and welcoming from the moment you step in through the front door. Nothing is too much trouble, which helps to put our minds at ease. Keep up the good work, it is recognised and appreciated!

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Review from Karen H (Daughter of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic environment, Mum is well cared for and happy in her own little world. Thank you for looking after her so well.
Staff are brilliant.

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Review from N A (Son of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was cared for almost for the last 2 years of her life, she was treated with dignity understanding and love. The home felt more of a good standard hotel whilst able to give the personal care required. This allowed my mother to safely live out the last years of her life in a safe and caring
environment which we are so grateful for.

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Review from K B (Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier about the experience and care that I've received from all the staff during my time spent here. Everybody has been wonderful! Thank you to everyone involved.

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Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for Barchester Wheatlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.797 for Barchester Wheatlands Care Home is calculated as follows: ( (143 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 177 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Wheatlands Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (11)

Lea-Ann

Lea-Ann Littler

Job Title: General Manager

Joined: 2017

My name is Lea-Ann and I have been in care now for over 10 years. Prior to this, I was a bank manager, however, after caring for a loved one, I made the decision to start a new career. Needless to say, I have not looked back since.


I have been with the Wheatlands since March 2018, and what a wonderful journey it has been since. I have recently been promoted to Deputy Manager. I am thrilled to be progressing within Barchester and look forward to new adventures.


Lucy

Lucy Gray

Job Title: Deputy Manager

Joined: 2015

I have worked at the Wheatlands since 2015. I started as a carer on nights and I have now been promoted to Deputy Manager.


Lisa

Lisa Purcell

Job Title: Home Administrator

Joined: 2018

My name is Lisa, I joined Wheatlands in 2018 and was promoted to Administrator in 2021. I am responsible for all the administrative and financial aspects related to the running of Wheatlands. I enjoy welcoming residents and family into the home and helping to assist with the financial side of their stay.


Samantha

Samantha Heath

Job Title: Team Leader

Joined: 2009

I have worked at Wheatlands for 12 years now, I work nights and I have a really good relationship with the residents, I enjoy spending time with them as well as making sure they are completely comfortable and cared for.


Ashley

Ashley Russell

Job Title: Head of maintenance

Joined: 2021

Hi, my name is Ash and I joined the Barchester team at Wheatlands in 2021. The involvement in the role was amazing, especially to work alongside such a great team. I then progressed and became Head of Maintenance in December 2021. It is my delight and pleasure to be in this position and I pride myself on my work and friendliness, my job is great fun and keeps me on my toes all year round! The variety can be anything from working in the gardens to improving the home and spending time with the residents. My favourite part of the home is definetly the gardens, in Summer there is a vast amount of flowers blooming in our extensive grounds.


Carla

Carla Kitson

Job Title: Receptionist

Joined: 2015

Carla commenced in the care sector in 1992 as a carer and has progressed in her career enjoying the interaction and commitment by looking after residents in a person centred way. Carla joined the Wheatlands in 2015 as a team leader on the elderly frail community she was then promoted to the administration team in 2021 where she still has daily contact with the residents within the whole home as well as the general running of the office.


Carla lives in Telford with her Husband Steve and has 2 grown up children and 3 grandchildren


Sarah

Sarah Ben Ammar

Job Title: Team Leader

Joined: 2002

I have worked at Wheatlands since November 2002, I started as a carer and have worked my way up to Senior and then Team Leader from September 2021. I am Team Leader on Corris House and have worked on there for five years. I live in Telford with my partner, I have three children, two of which work for Barchester Healthcare and my youngest is at Secondary School. I am passionate about my job and like to make a difference to the people I care for and to make sure they live a happy and comfortable life.


Lynda

Lynda Jackson

Job Title: Head Housekeeper

Joined: 1997

I have worked at Wheatlands since 1997. I manage, develop and support the housekeeping and laundry departments to ensure the cleanliness of the home is maintained.
I have been at the home for a long time and enjoy my days spent at Wheatlands. It is like an extended family and I can honestly say that making a difference makes sure that I have a smile on my face each day.


Katie

Katie Macey

Job Title: Activities Coordinator

Joined: 2019

Katie moved to Shropshire 6 years ago and was interested in a career change due to always having been in the Hospitality industry. She came to work at the Wheatlands as a Laundry assistant and it soon became evident how much passion she had for Activities.


Katie transferred to the Activities team and became the Activities Coordinator in 2022 demonstrating her dedication in ensuring the residents lead a varied and rich life. Katie is always looking for new ideas to promote our Life Enrichment and is always involved heavily within our local community with regard to promoting the Home


Jackie

Jackie Thomas

Job Title: Resident Ambassador

Since moving to Much Wenlock when my children where young, I have always enjoyed being involved within the local community from volunteering at the monthly church soup lunch to being the receptionist at Much Wenlock doctor's surgery.


Jackie befriends new residents and offers a warm welcome to their new home to help make the transition to life in our home as friendly as possible by introducing her to other residents and accompanying them to activities.


Bridget

Bridget Reedman

Job Title: Resident Ambassador

As resident Ambassador, Bridget provides invaluable insight and perspective from a residents point of view on the day to day management in the home.


Frequently Asked Questions about Barchester Wheatlands Care Home

What types of Care is Barchester Wheatlands Care Home registered for?

Older Person Care, Dementia, Respite Care & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Wheatlands Care Home provide?

Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Barchester Wheatlands Care Home have?

There are 53 Single Rooms.

What are the Facilities & Services at Barchester Wheatlands Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Wheatlands Care Home to the centre of Much Wenlock?

0.4 mile(s) as the crow flies, distance by road may be significantly further.