Barchester Wheatlands Care Home

Southfield Road, Much Wenlock TF13 6AT
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9.8 92 Reviews
  • Barchester Wheatlands Care Home, Much Wenlock
Barchester Wheatlands Care Home benefits from a high standard of décor, spacious communal space, landscaped gardens and modern facilities. The Wheatlands provides high quality, round-the-clock general residential care and focused dementia care in the Memory Lane Community.

The Wheatlands was proud to be accredited as part of Barchester’s 10-60-06 Dementia Care programme, reflecting the enhanced quality of dementia care and improved quality of life experienced by the residents at the home.

The Wheatlands offers a home from home atmosphere. The home provides home cooking, a homely environment, friendly caring staff and an atmosphere of peace, care and comfort.

The individual needs of residents are addressed through tailored care plans which are created by the dedicated team of highly-qualified staff. Their dedication is evident throughout all aspects of the home, including cooking, hospitality and mini bus trips. They also offer complementary therapies to interested residents.

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Care Provided by Barchester Wheatlands Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lea-Ann Littler (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Barchester Wheatlands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,365

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Wheatlands Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is at the rear of the building for disabled access


Barchester Wheatlands Care Home Reviews (92)

Total of 92, showing 21-40
9.8

Barchester Wheatlands Care Home has a Review Score of 9.8 (9.797) out of 10, based on 15 reviews in the last 2 years. Over all time Barchester Wheatlands Care Home has 92 reviews.

Overall Experience

  • 70
  • 22
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Date Published

92
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Review from Victoria N (Granddaughter of Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Awesome care home with the friendliest of staff. Nothing is ever too much trouble, and my grandmother is very happy here. There are often activities happening to keep the resident's minds and bodies active. Overall, a fabulous place to reside.

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Review from Sarah A (Friend of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

"Wow", what an amazing, warm, friendly home. The atmosphere was delightful. The staff were very professional and accommodating. The general manager is a credit to the company, displays such a friendly personality and takes time to listen and speak with you.

Reply from Claire Brewer, General Manager at Barchester Wheatlands Care Home

Thank you for our review - every team member at Wheatlands is a credit to the home, and we will be sure to share it with them.


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Review from Tim W (Son of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful care home which is absolutely made bu its lovely staff who are so caring. My dad has been here for four years and is extremely happy. We have never had any cause for complaint or worry.

Reply from Claire Brewer, General Manager at Barchester Wheatlands Care Home

Thanks, Tim, it is a privilege to be able to look after Dad; he has a special place in all our hearts alongside all other residents. Let's welcome a more normal summer with lots of celebrations.


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Review from Christine S (Wife of Resident) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent experience with respite care. My husband settled straight away and was looked after by kind and caring staff. Will highly recommend and already provisionally booked for future respite care.

Reply from Claire Brewer, General Manager at Barchester Wheatlands Care Home

Thank you for such kind feedback. We are very proud of the team at Wheatlands - welcome any time.


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Review from C R (Daughter of Resident) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Barchester Wheatlands Care Home has given my mum absolutely wonderful care and love over the last 6 years. The staff really know her as an individual and respond to her changing needs with cheerfulness and professionalism. As a family, we are so pleased that mam is looked after so well. She feels
safe and understood. We feel so grateful to the staff.

Reply from Claire Brewer, General Manager at Barchester Wheatlands Care Home

Thank you for the kind words, we are so privileged to be able to look after Mum. Please be assured I will share the feedback with the team.


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Review from E S (Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't manage at home but I am contented at Wheatlands and always feel safe and secure.

Reply from Claire Brewer, General Manager at Barchester Wheatlands Care Home

Thank you for your feedback; we will share it with our team and continue to be very proud of the care we deliver.


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Review from A C (Sister-in-law of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wheatlands has looked after my brother-in-law very well. He had an enjoyable stay.

Reply from Claire Brewer, General Manager at Barchester Wheatlands Care Home

We are so pleased that your brother in laws stay was enjoyed, we felt privileged to have met him.


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Review from C B (Husband of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had been at the Wheatlands for respite for 3 weeks and am very pleased with how well they looked after him. I appreciate it very much.

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Review from Jayne V (Daughter of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the staff of Barchester Wheatlands Care Home for the kind and considerate care of my Mum. She has been resident for 3 years and feels it is her home. The staff have such a knowledgeable and professional approach to their dementia residents, nothing is too much trouble.

Reply from Claire Brewer, General Manager at Barchester Wheatlands Care Home

Thanks for your kind words, we truly have one of the best staff teams. We look forward to seeing you again soon.


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Review from Susan K (Next of Kin) published on 16 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the care our relative receives especially since she is now bed-bound and needs more personal care. She feels it is her home now and that the staff are her friends. It is reassuring that staff go out of their way to make sure she is kept as comfortable and cheerful as possible.
We
live quite a distance away and when we ring for an update, we always get a friendly greeting and our questions are answered thoroughly. Many thanks for the efforts of ALL the staff, particularly over the difficult period the world is currently going through.

Reply from Claire Brewer, General Manager at Barchester Wheatlands Care Home

Thank you for sharing these words, I am so glad that this feels like home and we alike consider your relative as a friend.


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Review from F D (Sister of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident in Memory Lane at The Wheatlands care home for some time now. All of the staff there very kind and obliging, any request is dealt with in a friendly manner, nothing is ever too much trouble. When visiting we are always met with courtesy and smiles, this from the Gardners,
Cleaners, Kitchen staff, Carers and Management, usually a quick ‘welcome’ chat is in order before duties are continued. The food prepared on-site is excellent with a daily menu in the reception area for all visitors to see. Anniversaries/Birthdays are celebrated with cake to share and every effort is made to make the day special. Health and hygiene are top priorities, and if there should be a health problem it is dealt with immediately and we are kept informed. Wheatlands is efficiently run and the staff and management have a good working relationship which is obvious by atmosphere at the home.

Reply from Claire Brewer, General Manager at Barchester Wheatlands Care Home

I am so glad that your sister is settled, it is a privilege to be able to look after her and we are very fortunate to able to offer our support.


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Review from K G (Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience is very good. I have had help from all staff, a good relationship with them, and I have no problems unsorted with them. My room at the home is small, clean and comfortable with a lot of my own possessions.

Reply from Claire Brewer, General Manager at Barchester Wheatlands Care Home

Thank you for your kind words, it is so nice to see you are happy at the home and are enjoying your stay.


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Review from Sharon C (Friend of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a brilliant home all the residents are treated like family if I had to go into a home this would be the only one I would go to. The staff and manager cannot do enough for you so very lucky to have a home like this.

Reply from Claire Brewer, General Manager at Barchester Wheatlands Care Home

Thank you for the kind words, they mean a lot to us and the team at Wheatlands.


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Review from S W (Wife of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This for my husband has been in the Wheatlands Care Home for 8 weeks. He suffers from Alzheimer's I was filled with trepidation with regard to how he would cope and although sometimes a little sad, he has adapted and settled and seems to enjoy the chatter and company of the staff who are extremely caring.
I have been so impressed by the friendliness and compression shown by the staff. The visiting Pod has been great for family and close friends. The manager and her staff maintain an aura of calm and gentle control and provide an excellent service to both their patients and families.

Reply from Claire Brewer, General Manager at Barchester Wheatlands Care Home

Thank you for your kind comments, we are so pleased you have found our visiting pod of great use and we feel lucky to have this as a visiting option in addition to all other methods. We will share your feedback with our team.


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Review from E G (Friend of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Because of Covid-19 I haven't seen my friend for over 12 months. I can't comment on her room as I have not seen it yet. I do know she seems very happy when talking on the phone. Medially she is looked after really well. I'm so pleased she resides there rather than being at home alone.

Reply from Claire Brewer, General Manager at Barchester Wheatlands Care Home

Thank you for your kind comments, we now of course can have visitors within the home and look forward to seeing you when you can next visit. It is a pleasure to have the privilege of looking after your friend. We will share your feedback with our amazing team.


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Review from D M (Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy to be cared for at this care home. The staff are always helpful and polite. Medical care is excellent.

Reply from Claire Brewer, General Manager at Barchester Wheatlands Care Home

Thank you for your kind words, we are so happy that you like living here and feel very comfortable in our care. Thank you, Claire and Team Wheatlands


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Review from Rhydian T (Sister of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was a resident at Wheatlands for about 6-years with severe dementia, and she was very happy there. She was so well cared for, even loved by the staff. They also cared for my niece so well during this stressful time of her mum's illness. They helped her deal with the loss when the end came.

Reply from Claire Brewer, General Manager at Barchester Wheatlands Care Home

Thank you for the kind words, we are truley honoured to have looked after your sister.


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Review from Arthur M (Respite Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very well fed and occupied, and I have hopes of coming again, please.

Reply from Claire Brewer, General Manager at Barchester Wheatlands Care Home

You are welcome at any time, we looking forward to seeing you again soon.


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Review from Martin W (Son of Resident) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved to the Wheatlands on 19/07/20. Due to covid restrictions, we have been restricted to outdoor visits, phone and FaceTime communication. All these have been good considering my mum's condition with Alzheimer's, which has progressed considerably. We are grateful for the care she is getting in
these difficult times. The new visiting pod is good, although I think it is a bit clinical. Obviously for hygiene purposes. Look forward to normal times!

Reply from Claire Brewer, General Manager at Barchester Wheatlands Care Home

Thank you for your comments, we are glad Mum has settled and that all the methods of keeping in contact are working in these difficult times, we are also looking forward to normal times and are so pleased we have welcomed the vaccine.


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Review from Sally G (Wife of Resident) published on 22 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came into Barchester Wheatlands Care Home on the 29th of June after a rapid decline in his Alzheimer's. During the past five months, I have felt my husband is well looked after and cared for. Support staff at visits have been so helpful, encouraging, kind and communicative. A couple of times
a week I have phoned to ask how my husband is and have always been given time, care and detailed information. On the 28th of September, it was our 30th Wedding Anniversary and I had a visit booked. The Health Authority stopped visiting, I was upset, however, the care home arranged a card and a bouquet of flowers for my husband.

Reply from Claire Brewer, General Manager at Barchester Wheatlands Care Home

Thank you for all your kind words; we are so pleased that your husband has settled into the home, and that we were able to bring some joy and smiles on your wedding anniversary.


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Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for Barchester Wheatlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.797 for Barchester Wheatlands Care Home is calculated as follows: ( (143 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 177 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Wheatlands Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (11)

Lea-Ann

Lea-Ann Littler

Job Title: General Manager

Joined: 2017

My name is Lea-Ann and I have been in care now for over 10 years. Prior to this, I was a bank manager, however, after caring for a loved one, I made the decision to start a new career. Needless to say, I have not looked back since.


I have been with the Wheatlands since March 2018, and what a wonderful journey it has been since. I have recently been promoted to Deputy Manager. I am thrilled to be progressing within Barchester and look forward to new adventures.


Lucy

Lucy Gray

Job Title: Deputy Manager

Joined: 2015

I have worked at the Wheatlands since 2015. I started as a carer on nights and I have now been promoted to Deputy Manager.


Lisa

Lisa Purcell

Job Title: Home Administrator

Joined: 2018

My name is Lisa, I joined Wheatlands in 2018 and was promoted to Administrator in 2021. I am responsible for all the administrative and financial aspects related to the running of Wheatlands. I enjoy welcoming residents and family into the home and helping to assist with the financial side of their stay.


Samantha

Samantha Heath

Job Title: Team Leader

Joined: 2009

I have worked at Wheatlands for 12 years now, I work nights and I have a really good relationship with the residents, I enjoy spending time with them as well as making sure they are completely comfortable and cared for.


Ashley

Ashley Russell

Job Title: Head of maintenance

Joined: 2021

Hi, my name is Ash and I joined the Barchester team at Wheatlands in 2021. The involvement in the role was amazing, especially to work alongside such a great team. I then progressed and became Head of Maintenance in December 2021. It is my delight and pleasure to be in this position and I pride myself on my work and friendliness, my job is great fun and keeps me on my toes all year round! The variety can be anything from working in the gardens to improving the home and spending time with the residents. My favourite part of the home is definetly the gardens, in Summer there is a vast amount of flowers blooming in our extensive grounds.


Carla

Carla Kitson

Job Title: Receptionist

Joined: 2015

Carla commenced in the care sector in 1992 as a carer and has progressed in her career enjoying the interaction and commitment by looking after residents in a person centred way. Carla joined the Wheatlands in 2015 as a team leader on the elderly frail community she was then promoted to the administration team in 2021 where she still has daily contact with the residents within the whole home as well as the general running of the office.


Carla lives in Telford with her Husband Steve and has 2 grown up children and 3 grandchildren


Sarah

Sarah Ben Ammar

Job Title: Team Leader

Joined: 2002

I have worked at Wheatlands since November 2002, I started as a carer and have worked my way up to Senior and then Team Leader from September 2021. I am Team Leader on Corris House and have worked on there for five years. I live in Telford with my partner, I have three children, two of which work for Barchester Healthcare and my youngest is at Secondary School. I am passionate about my job and like to make a difference to the people I care for and to make sure they live a happy and comfortable life.


Lynda

Lynda Jackson

Job Title: Head Housekeeper

Joined: 1997

I have worked at Wheatlands since 1997. I manage, develop and support the housekeeping and laundry departments to ensure the cleanliness of the home is maintained.
I have been at the home for a long time and enjoy my days spent at Wheatlands. It is like an extended family and I can honestly say that making a difference makes sure that I have a smile on my face each day.


Katie

Katie Macey

Job Title: Activities Coordinator

Joined: 2019

Katie moved to Shropshire 6 years ago and was interested in a career change due to always having been in the Hospitality industry. She came to work at the Wheatlands as a Laundry assistant and it soon became evident how much passion she had for Activities.


Katie transferred to the Activities team and became the Activities Coordinator in 2022 demonstrating her dedication in ensuring the residents lead a varied and rich life. Katie is always looking for new ideas to promote our Life Enrichment and is always involved heavily within our local community with regard to promoting the Home


Jackie

Jackie Thomas

Job Title: Resident Ambassador

Since moving to Much Wenlock when my children where young, I have always enjoyed being involved within the local community from volunteering at the monthly church soup lunch to being the receptionist at Much Wenlock doctor's surgery.


Jackie befriends new residents and offers a warm welcome to their new home to help make the transition to life in our home as friendly as possible by introducing her to other residents and accompanying them to activities.


Bridget

Bridget Reedman

Job Title: Resident Ambassador

As resident Ambassador, Bridget provides invaluable insight and perspective from a residents point of view on the day to day management in the home.