Barchester Wheatlands Care Home

Southfield Road, Much Wenlock TF13 6AT
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9.8 92 Reviews
  • Barchester Wheatlands Care Home, Much Wenlock
Barchester Wheatlands Care Home benefits from a high standard of décor, spacious communal space, landscaped gardens and modern facilities. The Wheatlands provides high quality, round-the-clock general residential care and focused dementia care in the Memory Lane Community.

The Wheatlands was proud to be accredited as part of Barchester’s 10-60-06 Dementia Care programme, reflecting the enhanced quality of dementia care and improved quality of life experienced by the residents at the home.

The Wheatlands offers a home from home atmosphere. The home provides home cooking, a homely environment, friendly caring staff and an atmosphere of peace, care and comfort.

The individual needs of residents are addressed through tailored care plans which are created by the dedicated team of highly-qualified staff. Their dedication is evident throughout all aspects of the home, including cooking, hospitality and mini bus trips. They also offer complementary therapies to interested residents.

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Care Provided by Barchester Wheatlands Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 53 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lea-Ann Littler (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (53)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Barchester Wheatlands Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,365

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Wheatlands Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is at the rear of the building for disabled access


Barchester Wheatlands Care Home Reviews (92)

Total of 92, showing 61-80
9.8

Barchester Wheatlands Care Home has a Review Score of 9.8 (9.797) out of 10, based on 15 reviews in the last 2 years. Over all time Barchester Wheatlands Care Home has 92 reviews.

Overall Experience

  • 70
  • 22
  • 0
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Date Published

92
2
10
15
77

Review from Blanche H (Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the wonderful treatment from all staff including office staff who have been so supportive and helpful. It has been a real pleasure to be looked after by such wonderful people.

Reply from Fran Sharp, General Manager at Barchester Wheatlands Care Home

Thank you Blanche, it is a real pleasure to care for you in our wonderful home.


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Review from O B (Respite Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been through a rather traumatic and stressful time I spent two weeks in respite care at Wheatlands where I received the rest, comfort and care I was in need of and am now feeling refreshed, rested and more able to cope with whatever life has in store for me. I cannot speak too highly of the dedicated
staff who were all so kind, considerate, helpful and patient when coping with everyone in their care.

Reply from Fran Sharp, General Manager at Barchester Wheatlands Care Home

Thank you, for your lovely review. You are always welcome at Wheatlands, we look forward to seeing you again.


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Review from Jillian D (Daughter of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely care home. It has a warm, welcoming environment. My father was a resident for 18 months until his health deteriorated and he required nursing care.
The ratio of staff to residents is very good and staff of all job descriptions are friendly and professional. Communication between the
home and our family was excellent.
All the food is of a very high standard and there is plenty of choices.
There is a good selection of activities on offer including outings and lots of parties, to which family are always invited.
Thank you Wheatlands for all you did for my father.

Reply from Fran Sharp, General Manager at Barchester Wheatlands Care Home

Thank you, Jill, we all miss John very much. We all thank you for your lovely review.


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Review from Sue O (Partner of Resident) published on 23 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has Parkinsons, Lewy Body Dementia and prostate problems. He is constantly in pain and he was getting more than a bit difficult for me to manage, so to give me a break. he went to the Wheatlands for respite. I found the staff, carers etc were extremely pleasant, helpful and kind in every
way. He was looked after very well and I had no problem leaving him. He was there for 2 weeks. I appreciate all the help he was given and his medication was sorted out with no problems. When I visited, there was always tea and coffee given to us, with homemade biscuits.
And yes I would have no hesitation if I had to put him in for respite again. Thank you.

Reply from FRAN SHARP, General Manager at Barchester Wheatlands Care Home

Thank you Sue for your lovely review. Please do contact us if we can help you further.


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Review from M W (Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from FRAN SHARP, General Manager at Barchester Wheatlands Care Home

Thank you Martin for completing and sending in your review. I will pass on to our staff and let them know how happy you are living at Wheatlands.


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Review from H M (Sister of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find my brother well settled and happy, on good terms with the staff and able to chat a bit with them. His old habits of wanting to help or organise are present again but without his previous anxiety and irritation. The staff are always welcoming without insisting on invading conversation and I appreciate
their warm support.

Reply from FRAN SHARP, General Manager at Barchester Wheatlands Care Home

Thank you Helen for your review. I shall pass your comments on to our staff.


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Review from Bethy B (Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is clean and welcoming.

Reply from Fran Sharp, General Manager at Barchester Wheatlands Care Home

Thank you, Betty, for your kind review. I will pass on to our staff.


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Review from Hazel G (Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant and acceptable.

Reply from Fran Sharp, General Manager at Barchester Wheatlands Care Home

Thank you, Hazel, for your great review of Wheatlands. The staff will be delighted.


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Review from P W (Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home. Friendly, welcoming staff. Warm, homely environment.

Reply from Fran Sharp, General Manager at Barchester Wheatlands Care Home

Thank you, Paul, for your review of Wheatlands. Hope to see you soon.


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Review from Neil E (Son of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like so my mother craved independence but eventually, it became inevitable. I am very impressed with the care and consideration experienced so far. It has made a fairly traumatic event quite easy and the family feel confident that the right decision was made.

Reply from Fran Sharp, General Manager at Barchester Wheatlands Care Home

Thank you so much, Neil, for your review. I will pass on to our staff. Your comments are very much appreciated by all.


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Review from John C (Husband of Resident) published on 13 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I rate this care home as first class.
The Management, Carers and Support Staff, in my opinion, are dedicated, kindly and compassionate.
I can vouch for this because I have stayed for three separate weeks respite care in 2017.
My wife, who has vascular dementia cannot receive better 24-hour care than
she currently receives at The Wheatlands.
Full marks to Barchester for ensuring this quality of care.

Reply from Fran Sharp, General Manager at Barchester Wheatlands Care Home

Thank you, John, for your lovely review. You are always very welcome and it is a delight to have you visit and stay with us. If there is anything at all we can help you with do not hesitate to ask. See you soon.


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Review from Susan V (Daughter of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's very sad to see my mum like this but I think she is being looked after to the best but her eyes are bad at times with mater and she says nobody talks to her. I know that its hard and carers are very busy, I just wish she could have nicer thoughts than she does. She is so scared saying that there
is shooting everywhere but from what I can see she's cared for to the best of their ability.

Reply from Fran Sharp, General Manager at Barchester Wheatlands Care Home

Susan, thank you for your review. I have shared your feedback with the team. With a change of medication, Mum has settled on Memory Lane and really enjoys keep fit, music for health, sing along, loves a dance and reminiscing.


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Review from Olwen M (Daughter of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the way Mom is cared for. Staff are always cheerful and happy. They always welcome us like family and keep us informed of Mum's condition.

Reply from Fran Sharp, General Manager at Barchester Wheatlands Care Home

Thank you Olwen. Hope to see you soon.


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Review from Cherril W (Daughter of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my mother I was impressed at how well and thoughtfully tables were laid, residents were given choices and their responses greeted patiently.


Attention to detail and care and respect for the residents was evident.


Reply from Fran Sharp, General Manager at Barchester Wheatlands Care Home

Thank you Cherril for your lovely review from us all at Wheatlands.


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Review from Gwen W (Resident) assisted by family/friend published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I go to the Wheatlands four days a week and sometimes stay for one or two weeks. I think it's wonderful. The staff are more than friendly, very helpful and kind.
The food couldn't be better and the company is good.
I really look forward to going - I wish I could go every day.

Reply from Fran Sharp, General Manager at Barchester Wheatlands Care Home

Thank you so much, Gwen, for your lovely review.


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Review from Cynthia K (Daughter of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Wheatlands for about 6months and during this time I have had no call for any concerns at all. Dad has improved greatly since being in the care of the Wheatlands staff.

Reply from Fran Sharp, General Manager at Barchester Wheatlands Care Home

Thank you so much, Cynthia, for your fabulous review. The staff will be thrilled when I pass this on.


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Review from Lucy S (Daughter of Resident) published on 29 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent over six very happy years at Wheatlands, prior to his death this year. He always felt Wheatlands was his home and looked forward to returning after visits out. Dad had dementia and staff looked after him with kindness and compassion. Staff understood and looked after his individual
needs, gradually adapting his care as these changed over time. Dad enjoyed the many and varied activities and trips out. He particularly enjoyed the enthusiastic celebrations of seasonal holidays and national events. He also appreciated the good quality home cooked food and the comfortable homely environment.
His physical needs were always met, and with great sensitivity. Most importantly his emotional needs were met and Dad always felt secure and loved and cared for by staff who showed good humour, patience and kindness to towards him.
Staff were excellent in communicating with my family and I. We are very grateful that Dad was able to spend the last year of his life so contentedly.

Reply from Fran Sharp, General Manager at Barchester Wheatlands Care Home

Thank you, Lucy. We all miss your father very much and I shall pass on your kind comments.


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Review from G W (Wife of Resident) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the treatment that my husband received. The caring staff were almost all so kind and thoughtful. He was treated with respect, was well cared for and fed.
One or two of the staff seemed a little disengaged but 90% were excellent.

Reply from Fran Sharp, General Manager at Barchester Wheatlands Care Home

Thank you, Gill, for your review. Your comments have been discussed with staff.


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Review from Denise V (Daughter-in-law of Resident) published on 24 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The help, support and understanding given to my mother-in-law and to us has been exceptional, especially given the challenges we had of a move from another care home in the south of England. Staff were extremely supportive of the logistics of arranging the move; in supporting us after the challenging
journey, and in helping to get settled. Problems that had occurred in the transfer of medication from the previous home were identified and sorted in a professional, no fuss manner.


MIL settled in very quickly, and her room is very welcoming, she clearly enjoys her meals and is well cared for in her new home. It is a delight to see her well groomed and clothed (I very much appreciate the clothes labelling system!)


Staff are always extremely friendly and cheerful, and they encourage independence and interaction with others. Nothing seems to be too much trouble. They look after families well and seem to understand our needs and responsibilities too.


Reply from Fran Sharp, General Manager at Barchester Wheatlands Care Home

Thank you so much Denise. We are delighted with your review and I shall pass on to our staff your kind comments.


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Review from J G (Son of Resident) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care within a well-managed home.
Facilities of a high standard including cleanliness, food and general environment.
Residents treated with great respect and dignity.
Cannot speak highly enough of the genuine care and attention our relative has received in this home.
As relatives, we are
kept involved in the care programme at all times and are always made very welcome.

Reply from Fran Sharp, General Manager at Barchester Wheatlands Care Home

Thank you, we try our best. Thank you so much for your lovely review.


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Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for Barchester Wheatlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.797 for Barchester Wheatlands Care Home is calculated as follows: ( (143 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 177 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Wheatlands Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (11)

Lea-Ann

Lea-Ann Littler

Job Title: General Manager

Joined: 2017

My name is Lea-Ann and I have been in care now for over 10 years. Prior to this, I was a bank manager, however, after caring for a loved one, I made the decision to start a new career. Needless to say, I have not looked back since.


I have been with the Wheatlands since March 2018, and what a wonderful journey it has been since. I have recently been promoted to Deputy Manager. I am thrilled to be progressing within Barchester and look forward to new adventures.


Lucy

Lucy Gray

Job Title: Deputy Manager

Joined: 2015

I have worked at the Wheatlands since 2015. I started as a carer on nights and I have now been promoted to Deputy Manager.


Lisa

Lisa Purcell

Job Title: Home Administrator

Joined: 2018

My name is Lisa, I joined Wheatlands in 2018 and was promoted to Administrator in 2021. I am responsible for all the administrative and financial aspects related to the running of Wheatlands. I enjoy welcoming residents and family into the home and helping to assist with the financial side of their stay.


Samantha

Samantha Heath

Job Title: Team Leader

Joined: 2009

I have worked at Wheatlands for 12 years now, I work nights and I have a really good relationship with the residents, I enjoy spending time with them as well as making sure they are completely comfortable and cared for.


Ashley

Ashley Russell

Job Title: Head of maintenance

Joined: 2021

Hi, my name is Ash and I joined the Barchester team at Wheatlands in 2021. The involvement in the role was amazing, especially to work alongside such a great team. I then progressed and became Head of Maintenance in December 2021. It is my delight and pleasure to be in this position and I pride myself on my work and friendliness, my job is great fun and keeps me on my toes all year round! The variety can be anything from working in the gardens to improving the home and spending time with the residents. My favourite part of the home is definetly the gardens, in Summer there is a vast amount of flowers blooming in our extensive grounds.


Carla

Carla Kitson

Job Title: Receptionist

Joined: 2015

Carla commenced in the care sector in 1992 as a carer and has progressed in her career enjoying the interaction and commitment by looking after residents in a person centred way. Carla joined the Wheatlands in 2015 as a team leader on the elderly frail community she was then promoted to the administration team in 2021 where she still has daily contact with the residents within the whole home as well as the general running of the office.


Carla lives in Telford with her Husband Steve and has 2 grown up children and 3 grandchildren


Sarah

Sarah Ben Ammar

Job Title: Team Leader

Joined: 2002

I have worked at Wheatlands since November 2002, I started as a carer and have worked my way up to Senior and then Team Leader from September 2021. I am Team Leader on Corris House and have worked on there for five years. I live in Telford with my partner, I have three children, two of which work for Barchester Healthcare and my youngest is at Secondary School. I am passionate about my job and like to make a difference to the people I care for and to make sure they live a happy and comfortable life.


Lynda

Lynda Jackson

Job Title: Head Housekeeper

Joined: 1997

I have worked at Wheatlands since 1997. I manage, develop and support the housekeeping and laundry departments to ensure the cleanliness of the home is maintained.
I have been at the home for a long time and enjoy my days spent at Wheatlands. It is like an extended family and I can honestly say that making a difference makes sure that I have a smile on my face each day.


Katie

Katie Macey

Job Title: Activities Coordinator

Joined: 2019

Katie moved to Shropshire 6 years ago and was interested in a career change due to always having been in the Hospitality industry. She came to work at the Wheatlands as a Laundry assistant and it soon became evident how much passion she had for Activities.


Katie transferred to the Activities team and became the Activities Coordinator in 2022 demonstrating her dedication in ensuring the residents lead a varied and rich life. Katie is always looking for new ideas to promote our Life Enrichment and is always involved heavily within our local community with regard to promoting the Home


Jackie

Jackie Thomas

Job Title: Resident Ambassador

Since moving to Much Wenlock when my children where young, I have always enjoyed being involved within the local community from volunteering at the monthly church soup lunch to being the receptionist at Much Wenlock doctor's surgery.


Jackie befriends new residents and offers a warm welcome to their new home to help make the transition to life in our home as friendly as possible by introducing her to other residents and accompanying them to activities.


Bridget

Bridget Reedman

Job Title: Resident Ambassador

As resident Ambassador, Bridget provides invaluable insight and perspective from a residents point of view on the day to day management in the home.