This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Parking is at the rear of the building for disabled access
Barchester Wheatlands Care Home has a Review Score of 9.8 (9.797) out of 10, based on 15 reviews in the last 2 years. Over all time Barchester Wheatlands Care Home has 92 reviews.
Review from J H (Daughter of Resident) published on 11 July 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Susan S (Daughter of Resident) published on 29 June 2017
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Overall Experience
5.0 out of 5
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Review from Judith M (Daughter of Resident) published on 6 June 2017
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Overall Experience
5.0 out of 5
Reply from Fran Sharp, General Manager at Barchester Wheatlands Care Home
Thank you Judith for your kind review of Wheatlands. I am delighted and will pass on your comments to our staff.
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Review from Marilyn B (Daughter of Resident) published on 18 May 2017
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Fran Sharp, General Manager at Barchester Wheatlands Care Home
Thank you, Marilyn. I will pass on your lovely comments to our staff.
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Review from D B (Resident) published on 16 December 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Fran Sharp, General Manager at Barchester Wheatlands Care Home
Thank you for your comments and I am so pleased you enjoy living with us.
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Review from Lorraine S (Daughter of Resident) published on 13 December 2016
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Overall Experience
5.0 out of 5
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Review from Anna F (Granddaughter of Resident) published on 8 December 2016
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Overall Experience
4.0 out of 5
Reply from Fran Sharp, General Manager at Barchester Wheatlands Care Home
Thank you, Anna, for your kind review, I shall pass this on to our team.
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Review from Karen W (Daughter of Resident) published on 7 September 2016
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Overall Experience
5.0 out of 5
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Review from Elizabeth D (Daughter of Resident) published on 5 September 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Fran Sharp, General Manager at Barchester Wheatlands Care Home
Thank you so much for your kind comments.
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Review from Jennifer W (Daughter of Resident) published on 31 August 2016
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Fran Sharp, General Manager at Barchester Wheatlands Care Home
Thank you so much for your review of Wheatlands. We appreciate your comments.
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Review from K T (Son of Resident) published on 19 August 2016
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Overall Experience
4.0 out of 5
Reply from Claire Brewer, Deputy Manager at Barchester Wheatlands Care Home
Thank you for such a lovely review, it is wonderful to receive such positive comments.
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Review from Michael W (Brother of Resident) published on 11 December 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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The Review Score of 9.8 (9.797) out of 10 for Barchester Wheatlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.797 for Barchester Wheatlands Care Home is calculated as follows: ( (143 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 177 Ratings = 4.797
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Wheatlands Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Dec 2022
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Job Title: General Manager
Joined: 2017
My name is Lea-Ann and I have been in care now for over 10 years. Prior to this, I was a bank manager, however, after caring for a loved one, I made the decision to start a new career. Needless to say, I have not looked back since.
I have been with the Wheatlands since March 2018, and what a wonderful journey it has been since. I have recently been promoted to Deputy Manager. I am thrilled to be progressing within Barchester and look forward to new adventures.
Job Title: Deputy Manager
Joined: 2015
I have worked at the Wheatlands since 2015. I started as a carer on nights and I have now been promoted to Deputy Manager.
Job Title: Home Administrator
Joined: 2018
My name is Lisa, I joined Wheatlands in 2018 and was promoted to Administrator in 2021. I am responsible for all the administrative and financial aspects related to the running of Wheatlands. I enjoy welcoming residents and family into the home and helping to assist with the financial side of their stay.
Job Title: Team Leader
Joined: 2009
I have worked at Wheatlands for 12 years now, I work nights and I have a really good relationship with the residents, I enjoy spending time with them as well as making sure they are completely comfortable and cared for.
Job Title: Head of maintenance
Joined: 2021
Hi, my name is Ash and I joined the Barchester team at Wheatlands in 2021. The involvement in the role was amazing, especially to work alongside such a great team. I then progressed and became Head of Maintenance in December 2021. It is my delight and pleasure to be in this position and I pride myself on my work and friendliness, my job is great fun and keeps me on my toes all year round! The variety can be anything from working in the gardens to improving the home and spending time with the residents. My favourite part of the home is definetly the gardens, in Summer there is a vast amount of flowers blooming in our extensive grounds.
Job Title: Receptionist
Joined: 2015
Carla commenced in the care sector in 1992 as a carer and has progressed in her career enjoying the interaction and commitment by looking after residents in a person centred way. Carla joined the Wheatlands in 2015 as a team leader on the elderly frail community she was then promoted to the administration team in 2021 where she still has daily contact with the residents within the whole home as well as the general running of the office.
Carla lives in Telford with her Husband Steve and has 2 grown up children and 3 grandchildren
Job Title: Team Leader
Joined: 2002
I have worked at Wheatlands since November 2002, I started as a carer and have worked my way up to Senior and then Team Leader from September 2021. I am Team Leader on Corris House and have worked on there for five years. I live in Telford with my partner, I have three children, two of which work for Barchester Healthcare and my youngest is at Secondary School. I am passionate about my job and like to make a difference to the people I care for and to make sure they live a happy and comfortable life.
Job Title: Head Housekeeper
Joined: 1997
I have worked at Wheatlands since 1997. I manage, develop and support the housekeeping and laundry departments to ensure the cleanliness of the home is maintained.
I have been at the home for a long time and enjoy my days spent at Wheatlands. It is like an extended family and I can honestly say that making a difference makes sure that I have a smile on my face each day.
Job Title: Activities Coordinator
Joined: 2019
Katie moved to Shropshire 6 years ago and was interested in a career change due to always having been in the Hospitality industry. She came to work at the Wheatlands as a Laundry assistant and it soon became evident how much passion she had for Activities.
Katie transferred to the Activities team and became the Activities Coordinator in 2022 demonstrating her dedication in ensuring the residents lead a varied and rich life. Katie is always looking for new ideas to promote our Life Enrichment and is always involved heavily within our local community with regard to promoting the Home
Job Title: Resident Ambassador
Since moving to Much Wenlock when my children where young, I have always enjoyed being involved within the local community from volunteering at the monthly church soup lunch to being the receptionist at Much Wenlock doctor's surgery.
Jackie befriends new residents and offers a warm welcome to their new home to help make the transition to life in our home as friendly as possible by introducing her to other residents and accompanying them to activities.
Job Title: Resident Ambassador
As resident Ambassador, Bridget provides invaluable insight and perspective from a residents point of view on the day to day management in the home.
