Woodland Residential Care Home Ltd

Trefonen Road, Morda, Oswestry SY10 9NX
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9.7 35 Reviews
  • Woodland Residential Care Home Ltd, Oswestry
Woodland Residential Care Home is registered to provide accommodation and care to a maximum of 38 older people, some of whom may be living with dementia, down syndrome, head/brain injuries, Parkinson's Disease, speech impairment, stroke and visual impairment.

Staff receive the training they need to support residents effectively and seek residents' consent and people's right to make their own decisions about their own care and treatment.

Residents are supported to ensure they eat and drink enough and have a choice as to where to eat their meals.

People's nutritional needs and any risks associated with these are assessed and reviewed as required.

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Care Provided by Woodland Residential Care Home Ltd

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Down Syndrome
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Owner
  • Woodland Residential Care Home Ltd
  • Person in charge
  • Jessica Harvey (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1988
    • Number of floors: 1

Funding & Fees Guide for Woodland Residential Care Home Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
  • (these prices are only a guideline, please contact Woodland Residential Care Home Ltd to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open all day apart from protect meals times 12 - 1 and 4 - 5.


  • Parking

  • Parking - Front Car Park


Woodland Residential Care Home Ltd Reviews (35)

Total of 35, showing 1-20
9.7

Woodland Residential Care Home Ltd has a Review Score of 9.7 (9.726) out of 10, based on 18 reviews in the last 2 years. Over all time Woodland Residential Care Home Ltd has 35 reviews.

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Review from Ann P (Daughter of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum only moved in about two months ago and I'm really pleased that she's settling in so well. The atmosphere in the home is friendly, relaxed and calm, and in my observations all the residents are treated with dignity and kindness by each of the caring and attentive staff. Mum's room is comfortable,
the food is good, plentiful and freshly prepared, and Mum has begun to join in some of the activities on offer. She's also looking forward to spending time outside in one of the lovely patio areas when the weather improves. The staff always have a welcome smile for us when we visit too, and make us feel equally welcome. They have been very supportive of us as a family during the process of Mum moving in, and I feel that we are being kept informed of relevant information at all times. I would not hesitate to recommend the Woodland Care Home, and my thanks go out to all who work there.

Reply from Jessica Harvey, Manager at Woodland Residential Care Home Ltd

Thank you for your kind words, its a pleasure to be looking after your mum


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Review from Grace D (Great-Niece of Resident) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing place. Staff are all great, really caring and loving towards the residents. Like one big family. Residents are treated with respect and looked after amazingly. Always made welcome when visiting. My auntie enjoys living there and they do great activities with the residents. 10 out of 10.

Reply from Jessica Harvey, Manager at Woodland Residential Care Home Ltd

Thank you for your kind words, your support and feedback is very much appreciated.


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Review from Janet E (Daughter of Resident) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely residential home. The staff are all so caring and there is a great atmosphere, like one big happy family. All the residents are safe and have their individual needs taken care of. The staff are all very friendly and make visitors very welcome. I am so lucky that I found this home for my
father, he felt at home from the start and is happy and so I am I that the staff understand my dad's needs and provide an excellent care experience for him and all the other residents.

Reply from Jessica Harvey, Manager at Woodland Residential Care Home Ltd

Thank you for your kind words, your support is very much appreciated.


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Review from Ria P (Granddaughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Knowing your loved one is cared for with dignity and compassion in a safe environment is all you can ask for, and that is exactly what you get at Woodland. Every member of staff goes above and beyond what is asked for or expected. Nothing is too much trouble and they do so with a smile on their face
whilst making it look effortless. Would not hesitate to recommend to anyone looking for a safe and well-loved home for their relative.

Reply from Jessica Harvey, Manager at Woodland Residential Care Home Ltd

Thank you for your kind words and I will be passing this on to all the staff.


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Review from Beth D (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot put into words how wonderful Woodland is. The staff are the most amazing, friendly, caring, compassionate and happy group of individuals I have ever met. Nothing is ever too much for them. They go above and beyond in what is already a buty day to make sure the residents and their families are
cared for and supported. The extra little details that go unnoticed are especially impressive when you know they do it from a point of kindness and nothing else. I especially need to add that the empathy and kindness given at the most difficult times by all who there there makes Woodland a very special place.

Reply from Jessica Harvey, Manager at Woodland Residential Care Home Ltd

Thank you for your kind words and I will be passing this on to all the staff.


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Review from Wendy P (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The moment that my mum arrived at the Woodland Care Home she became part of this wonderful family. The care and love goes beyond anything that was expected. I honestly cannot put to paper the time, compassion and love that Mum has received from very busy hard-working people who have treated her with
dignity and time always. As a family you couldn't ask for a better place for your loved one to live. Every single one that works here deserve true recognition for being such amazing people.

Reply from Jessica Harvey, Manager at Woodland Residential Care Home Ltd

Thank you, Wendy, your kind words are very much appreciated and will be passed on to all the staff!


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Review from D W (Son of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident for about six months now, having been admitted with a limited handover due to a family illness. She suffers from fairly advanced dementia. The overwhelming impression I get from Woodlands is that they care about their residents, from both a welfare and medical viewpoint. Everything
is clean, meals are good and drinks are always available. The staff are friendly and knowledgeable, and it's clear that they're well trained. Mum doesn't have the ability to prepare herself for the day, but she is always clean and well-dressed. They have managed her medical needs well, monitoring measures such as fluid intake and weight. Many thanks to all the team.

Reply from Jessica Harvey, Manager at Woodland Residential Care Home Ltd

Thank you for your kinds words, means a lot to us and the team at Woodlands.


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Review from Sally L (Respite Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Woodlands is a friendly, family-run residential care home. There is a pleasant atmosphere when you enter and always some considerate person to help when needed. The management are efficient and residents we spoke to felt safe. The rooms are clean and comfortable and residents are encouraged to sit and
chat in the lounge. We weren't aware of any activities other than TV and talking. Visitors were welcomed. Food was fresh and well-presented with a 'home-cooked' quality. Medications were dispensed as punctually as possible (sufficient supplies for your visit are essential). Thanks to all who enabled our respite stay to run smoothly.

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Review from Liz M (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise Woodland enough. Our elderly mum had to go into a care home last year and obviously, we worried about the care she would get. We chose Woodland and they have proved to be everything we could wish for, for our mum's care. It took her a little time to settle but the staff were so patient
with her and so understanding. She now enjoys her life, safe in the knowledge that she's looked after 24/7. There are no regimented rules and it's as near to being looked after at home as we could wish for. Thank you everyone at Woodland Care Home.

Reply from Jessica Harvey, Manager at Woodland Residential Care Home Ltd

Thank you for your kind words, we are glad mum is happy and I will pass on your thanks to all the staff.


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Review from Debbie D (Daughter of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are caring and show patience and kindness.

Reply from Jessica Harvey, Manager at Woodland Residential Care Home Ltd

Thank you for your review; your kind words are appreciated.


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Review from Helen B (Next of Kin) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care given to my cousin. She was ill but was helped day and night. Staff always made sure she was comfortable. She eventually died, aged 94, after multiple visits by the doctor and district nurse. Woodlands could not have done more.

Reply from Jessica Harvey, Manager at Woodland Residential Care Home Ltd

Thank you for your feedback - it's very much appreciated.


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Review from N J (Next of Kin) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodland Care Home has been looking after my mother for four years. The care has been excellent. The carers are very kind and go out of their way to help. The facilities are adequate and so is the food.

Reply from Jessica Harvey, Manager at Woodland Residential Care Home Ltd

Thank you for your feedback, and support. It is very much appreciated.


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Review from K T (Daughter of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have made my mother very welcome and have gone above and beyond with settling her into the home, my mother is very content and happy. The staff have also been excellent with support for the family. Lovely, caring atmosphere.

Reply from Jessica Harvey, Manager at Woodland Residential Care Home Ltd

Thank you for your kind comments - Glad mum has settled in and we are always happy to help.


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Review from Trina L (Daughter of Resident) published on 2 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Woodland Residential Care Home for quite a few months in-between going into the hospital. I cannot say enough good things about this home. Mum is treated with dignity and kindness by all the girls and the two young men and nothing is too much trouble. Her room is very homely and the
food is good also. I cannot tell you the pressure it has taken off my family and I. If you have the horrible task of having to put a loved one into care do not hesitate to put them in the Woodlands Care Home. My family and I highly recommend it. Thank you to all the staff for all the amazing things you do with Mum (you are all angels in disguise) thank you again we really appreciate it.

Reply from Jessica Harvey, Manager at Woodland Residential Care Home Ltd

Thank you for your review. We could not do our jobs without the support from families, so we thank you also. We are always here to help and assist in any way possible.


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Review from C W (Daughter of Resident) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Woodland Residential Care Home for several years now and regards it as home. She is treated with kindness and understanding by all. She is fed well, always clean, tidy and dressed appropriately.
Over the years Mum has suffered from several illnesses which the staff have diagnosed quickly
and every effort is made to gain her medical needs. I cannot speak more highly of them in this respect.
The past few years have been exceedingly tough with covid restrictions and all that comes with them, however, it is down to the dedication and in some cases extraordinary lengths that some staff have endured to make it all work. I know that she is in safe hands and that is truly comforting.

Reply from Jessica Harvey, Manager at Woodland Residential Care Home Ltd

Thank you for your kind words - We appreciate the feedback.


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Review from C W (Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for nearly 2 months. She is happy there, the staff are very caring with her. They respond to my queries about her health and inform me when she’s not well. Visitors are always welcome.

Reply from Jessica Harvey, Manager at Woodland Residential Care Home Ltd

Thank you so much for your feedback
Kind Regards


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Review from Elizabeth G (Daughter-in-law of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother in law was admitted as an emergency due to a burst pipe in December when she was having care in her home which wasn’t working well. Woodlands helped her to adapt to this big change and I feel they handled things very well and kept me updated. My mother-in-law is now very settled and happy
to stay so a stressful situation has ended up in a positive one as she is well looked after now and much better in herself.

Reply from Jessica Harvey, Manager at Woodland Residential Care Home Ltd

Thank you for your kind feedback
Kind Regards


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Review from T G (Daughter of Resident) published on 8 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Woodlands for many years. She is very happy here and continues to be well looked after by the caring, dedicated and professional staff. I would highly recommend Woodlands Home for your loved ones, they’re excellent. Thank you to all the lovely staff who look after my
mum, I’m very grateful.

Reply from Jessica Harvey, Manager at Woodland Residential Care Home Ltd

Thank you for your kind words
Kind Regards


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Review from Andrew M (Son of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum was at Woodlands care home in Morda Oswestry for 3 years. When my mum arrived from another home, my mum's jewellery was taken from her and put in the safe at Woodlands for safekeeping. My mum passed away on the 7th of September 2022. The manager would not speak to me in person when I went to
Woodlands to collect my mum's stuff. I was not allowed in. I've only just today gone through my mum's boxes and there are certain things missing, my mum's single diamond engagement ring and wedding ring are missing, a 9ct gold heart ring is missing too. Also my mum's cross and chain 9ct gold are missing too. I've tried to leave a review but seem to be blocked.

Reply from Jessica Harvey, Care Manager at Woodland Residential Care Home Ltd

We are sorry that you feel your overall experience at Woodland was not good. When a resident comes to Woodland we have a strict policy in place with regard to resident possessions that we hold. An itinerary is completed which is signed by the home manager and counter-signed by the resident themselves, or their representative, in this case, it was your mother's social worker and independent advocate. The resident’s representative keeps a copy for their own records. For your mother, our records clearly show that items held by us did not include any of the items you have mentioned as missing. As per your recent discussions with our staff at Woodland, the majority of your mother's possessions are still at the home uncollected. As we were not responsible for safekeeping these particular possessions, it is not appropriate for us to go through them, they are very personal. The missing items may be among these, we advise you to collect the belongings to check in the first instance.


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Review from Lynda S (Daughter of Resident) published on 5 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad has been living in Woodland for the past three months. He has only ever been cared for with compassion and professionalism. It is very clear that all the staff are well trained and proficient in their roles, but most importantly, everyone cares about their charges - they are not just doing a
job.
The accommodation is clean and spacious, and we are kept informed of any changes involving Dad’s health.

Reply from Karen Williams, Manager at Woodland Residential Care Home Ltd

Thank you for your review. We could not do our jobs without the support from families, so we thank you also. We are always here to help and assist in any way possible.


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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Woodland Residential Care Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.726 for Woodland Residential Care Home Ltd is calculated as follows: ( (159 Excellents x 5) + (42 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 208 Ratings = 4.726

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodland Residential Care Home Ltd is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Emma-Jane

Emma-Jane Roberts

Job Title: Deputy Manager

Joined: 2018

Hello, My Name is Emma Roberts.


I have worked at Woodland for 6 years, I started as A Junior Staff member and then became a Senior. I have now been promoted to Deputy Manager I take Great Pride in my Job Role. I am extremely proud of Woodland.


No image found

Jessica Harvey

Job Title: Manager

Joined: 2016

Hello, my name is Jessica I am the Manager at Woodland.


I started Work at Woodland in 2016 I started as A Junior Member and Then became a Senior, I went on the Deputy Manager Shortly After Being Promoted To Manager of Woodland, I am Extremely Proud Of Woodland Ensuring That Woodland is a Safe and Caring Environment For Residents and Staff Welcoming New Residents Helping Them and their Family Settle Into The Woodland Community.


Frequently Asked Questions about Woodland Residential Care Home Ltd

What types of Care is Woodland Residential Care Home Ltd registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woodland Residential Care Home Ltd provide?

Palliative Care & End of Life Care are other types of care provided.

How many Rooms does Woodland Residential Care Home Ltd have?

There are 38 Single Rooms.

What are the Facilities & Services at Woodland Residential Care Home Ltd?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodland Residential Care Home Ltd to the centre of Oswestry?

1.3 mile(s) as the crow flies, distance by road may be significantly further.