Birkdale

Station Hill, Oakengates, Telford TF2 9AA
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8.3 2 Reviews
  • Birkdale, Telford
Birkdale care home in Telford offers residents an inviting, caring home.

Skilled, friendly staff attend to residents' needs.

Healthy, delicious meals are prepared for residents.

There are many activities and lots of opportunities to socialise with residents, visiting entertainers and the local community.

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Care Provided by Birkdale

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • GORDON NUTTALL
  • Person in charge
  • Frances Louise (Registered Manager)
  • Admission Criteria
    • PRIVATE OR FUNDED, FUNDED PLUS TOP UP
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Birkdale

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £825 – £925
    • Self-Funded Residential Dementia Care £850 – £975
    • RESPITE Self-Funded Residential Care £850 – £975
    • RESPITE Self-Funded Residential Dementia Care £895 – £1,025
  • (these prices are only a guideline, please contact Birkdale to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Birkdale Reviews (2)

8.3

Birkdale has a Review Score of 8.3 (8.303) out of 10, based on 2 reviews in the last 2 years. Over all time Birkdale has 2 reviews.

Overall Experience

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Date Published

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Review from Zoe L (Daughter of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom went in for respite and eventually full time. I've been happy with the care my mom has been given since the first day she stayed. The staff are so caring with all the residents and do so much with them. Mom has a beautiful room and I've always been made to feel very welcome on each visit. I would
highly recommend anyone's loved ones at birkdale. The staff treat the residents like they are their own family and it's so lovely to see.

Reply from Fran Louise, Manager at Birkdale

Thank You so much We try our best to make it family orientated & home from home Thanks again


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Treated with Dignity

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Review from D G (Daughter of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is always well cared for at Birkdale. The staff are friendly, and professional and do their best for him. They always contact us if Dad is unwell and keep us well informed. We go twice a week and the staff tell us how he is and we always feel they are happy to take time to talk to us. The
monthly newsletters about Dad is a great idea. We are very grateful to everyone at Birkdale for the care they give dad.

Reply from Fran Louise, Manager at Birkdale

Thank You for your kind words, we try to achieve a homely feel, working together with families for the best outcome.


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Current Review Score: 8.3 (8.303)

Overview of Review Score

The Review Score of 8.3 (8.303) out of 10 for Birkdale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Birkdale is calculated as follows: ( (20 Excellents x 5) + (4 Goods x 4) ) ÷ 24 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.47 Points relating to the number of positive Reviews for Birkdale is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8. 2 Positive Reviews ÷ 5.8 = 0.345

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Birkdale

What types of Care is Birkdale registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Birkdale provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Birkdale have?

There are 29 Single Rooms.

What are the Facilities & Services at Birkdale?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Birkdale to the centre of Telford?

1.4 mile(s) as the crow flies, distance by road may be significantly further.