Abacus Care Home

42/44 Rolleston Road, Burton-on-Trent DE13 0JZ
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9.4 13 Reviews
  • Abacus Care Home, Burton-on-Trent
Abacus Care Home is located in Burton and has been providing high-quality, personalised care and support services for many years.

The home provides 24-hour care to residents and service users and is able to offer residential services. Care is delivered by a team of skilled and professional staff, who are skilled at supporting people aged 54 and over and those living with dementia, mental health and physical disabilities, residential, personal care needs and those who require palliative care.

Staff at Abacus Care Home treat residents as individuals and respect their needs, encouraging individuals to live full and active lifestyles. Care plans are unique and tailored to each individual's care needs and requirements, while care is delivered by dedicated care staff who are trained to deliver person-centred care from the moment residents move into the home, with care plans being reviewed on a monthly basis.

Activity staff work across 7 days within the home and the home offers live entertainment at least once a week. Staff at Abacus Care Home encourage residents to participate in activities and pursue personal interests during their time at the home to ensure residents remain active and involved. Abacus has a small stall within where residents are able to purchase sweets and toiletries for themselves

The home is continually being updated to meet the changing needs of the client group. Abacus offers residents the ability to WhatsApp, Facetime and Facebook Messenger family and friends.

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Care Provided by Abacus Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Abacus Quality Care Ltd
  • Person in charge
  • Julie O'Donnell (Care Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Abacus Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,015 – £1,040
    • Self-Funded Residential Dementia Care £1,015 – £1,040
    • RESPITE Self-Funded Residential Care £1,040 – £1,040
    • RESPITE Self-Funded Residential Dementia Care £1,040 – £1,040
  • (these prices are only a guideline, please contact Abacus Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Although there is open visiting at Abacus, the home advise visitors to avoid the following times:
    Breakfast (08.00 – 10.00)
    Lunch (12.00 – 13.30)
    Tea-time (16.30-18.00)


    This is to allow the staff to focus on residents who may require assistance with feeding and also to promote the dignity and privacy of all residents within the home. However exceptions can be made dependent on the individual circumstances at the discretion of Management Team.


  • Parking

  • Abacus has it's own private parking area at the front of the building.


Abacus Care Home Reviews (13)

9.4

Abacus Care Home has a Review Score of 9.4 (9.399) out of 10, based on 7 reviews in the last 2 years. Over all time Abacus Care Home has 13 reviews.

Overall Experience

  • 10
  • 3
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Date Published

13
1
5
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6

Review from G B (Daughter of Resident) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank the staff and management team enough for their care and support of my mum before her passing.
The support for the family throughout her stay and after her passing was also amazing.
They genuinely care for the residents and their families and we couldn't have chosen a better place.
Thank
you from the bottom of our hearts.

Reply from Julie O Donnell, Home Manager at Abacus Care Home

Thank you so much for taking the time to review Abacus Care Home. We are delighted to see that you have scored, Five Stars, across all our service provisions. Your comments will be shared with our staff teams. Please accept our sincere appreciations.


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Review from Rosemary T (Daughter of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent a very happy 14 months at Abacus Care Home before passing away in June. The home is bright and clean. But what makes this home special is the manager and all the staff. They are supportive and friendly, always go the extra mile with their care and support for their residents. The entertainment
is first-rate.
I'd like to thank everyone at the home for making Mum's final months comfortable and dignified.
Thank you so much for everything.

Reply from Davina Dancer, Deputy/Acting Manager at Abacus Care Home

Thank you very much for your wonderful review! We are so encouraged and pleased that your mum was so happy here at the Abacus. We will miss her bright and cheerful nature! We are so pleased that you also felt well supported as a family, and wish you well for the future.


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Review from Stephen H (Brother of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were helpful and kind and caring as they always are every time I go there.

Reply from Davina Dancer, Deputy Manager at Abacus Care Home

Thank you for your wonderful comments, it is reassuring to know that families feel comfortable and welcome when visiting the home.


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Review from A D (Daughter of Resident) published on 3 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abacus House is a friendly and caring home. The staff are very welcoming to visitors. There are a lot of activities for the residents i.e bingo, jigsaws, colouring, crosswords, puzzles, music to mention but a few. My mother is very happy here and that is what puts families at ease. The food and snacks
and special treats they do are fab.
They have Chinese meals, cheese and biscuit nights, and often have a live singer.

Reply from Davina Dancer, Deputy Manager at Abacus Care Home

Thank you so much for your wonderful comments! It is always reassuring to know we are getting it right and we will continue to think of new ways to keep our residents and their families happy.


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Review from P H (Son of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my father is not happy about being in a care home he always smiles and starts talking to whichever carer greets us when we take him back after trips out. He doesn't know that he is unable to look after himself alone, but I am very happy that he is looked after 24 hours per day which he really
does need.

Reply from Dilvinder Sadhra, Proprietor at Abacus Care Home

Thank you so much for taking the time to review our service. I am pleased that you have scored us so highly for dignity. We strive to make dignity for all a priority within our service, and it is nice to see this is showing through. We look forward to you visiting us again.


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Review from Elaine R (Sister of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abacus Care Home is very clean. The staff, care assistants, cooks and cleaners are very friendly, polite and in my opinion, give 100% dedication to the residents. I've gone in at different times of the day and the atmosphere is always the same. I would highly recommend Abacus to anyone who needs care.
The food is always good and well-presented.

Reply from Nicola Hubbard, Registered Manager at Abacus Care Home

Thank you so much for your incredible review. I am so happy that we have met all your expectations from us. It is also nice that you have mentioned our housekeepers and cooks too, as they often get overlooked but are just as much part of the team as the care staff are. We look forward to seeing you again soon.


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Review from G M (Brother of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home looks after all my sister's needs and keeps her fairly happy. Conditions in the home are clean, well decorated and bright. Visiting arrangements are good and flexible. All in all, a good professional job is done.

Reply from Nicola Hubbard, Registered Manager at Abacus Care Home

Thank you very much for the response. I am glad that we are meeting your sister's needs and your expectations. I hope we can continue to do so long into the future.


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Review from Chris S (Son-in-law of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum-in-law has been at Abacus Care Home for seven months. We visit regularly and have seen on numerous occasions how the Abacus team interact with the residents in their care. They are always courteous and respectful and attentive to residents needs. Importantly they have a sense of humour. Mum-in-law
is always clean and comfortable and her room is also kept clean and fresh.

Reply from Dilvinder Sadhra, Proprietor at Abacus Care Home

Thank you very much for your feedback, we do appreciate it. I am glad that we are meeting the needs of your Mother-In-Law and hope that we can continue to do so whilst she is with us. I greatly value your opinions and I shall ensure my staff team are made aware of them.


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Review from Donna S (Daughter of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has dementia and needed respite care due to my mum being totally worn out as my Dad doesn't sleep well. I suggested to my mum, sister and brother that Abacus House house looked good and I had heard good reports so we arranged for him to have a weeks respite all the staff were really nice it is
kept well no smells like some nursing homes. I would definitely recommend Abacus to anyone who is looking. My Dad will definitely be visiting again soon.

Reply from Dily Sadhra, Director at Abacus Care Home

It is lovely to receive excellent reports about the care that we provide and to know that we are meeting the care needs of the most vulnerable residents in our society. Thank you.


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Review from Deborah B (Daughter of Resident) published on 27 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Resident focused care, ensuring residents are encouraged to make decisions for themselves and encouraged to be involved in the resident-focused care and freedom of choice.
Relatives are encouraged to engage with the home staff and have open door access to discuss any issues or concerns of their loved
ones.
Care staff are thoughtful, caring, show empathy to the residents and maintain the resident's privacy and dignity.
Care staff and management are professional at all times and I would not hesitate to recommend this care home to others.

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Review from Sally A (Daughter of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abacus is very dementia friendly and the manager is very knowledgeable about dementia/Alzheimer's.
The staff are friendly, caring and hard working.
My dad has been at Abacus for 3 and a half years now and seems quite happy and content.
There is entertainment every week for the residents and the entertainment
manager always arranges something special for occasions such as Easter, Mother's/Father's Day, Christmas etc. I am very pleased with the care home.

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Review from Irene H (Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The best home in Burton.
Staff are very good, polite and caring and I am very happy here.

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Review from Debbie S (Friend of Resident) published on 30 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a number of homes in my role of Assessor in Health and social Care, Abacus Care home has a very welcoming atmosphere.


The staff are welcoming and helpful, they appear professional in all tasks I have observed.


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Current Review Score: 9.4 (9.399)

Overview of Review Score

The Review Score of 9.4 (9.399) out of 10 for Abacus Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.699 for Abacus Care Home is calculated as follows: ( (61 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 83 Ratings = 4.699

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Abacus Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 06 Mar 2025

with en-suite


Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Abacus Care Home

What types of Care is Abacus Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Abacus Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Abacus Care Home have?

There are 25 Single Rooms.

What are the Facilities & Services at Abacus Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abacus Care Home to the centre of Burton-on-Trent?

1.2 mile(s) as the crow flies, distance by road may be significantly further.