High Lodge Care Home

Roman Road, Iverley, Stourbridge DY7 6PP
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9.8 17 Reviews
  • High Lodge Care Home, Stourbridge
The team at High Lodge pride themselves on treating residents with care, dignity, respect and sensitivity that matches their individual needs and abilities. It's service is delivered flexibly, in an attentive fashion with respect for independence, privacy, and with the right to make informed choices. High Lodge respects the needs and values of its residents in matters of religion, beliefs, culture, race, ethnic origin and sexuality.

The staff encourage all residents to maintain where possible their social and cultural links with the community and encourage participation in activities.

High Lodge Care Home is located in idyllic Iverley, with panoramic views over four counties. It is an exclusive development for residents who wish to spend their retirement in comfort and style. Set in 4 acres of grounds, the home is ideally placed to enjoy the benefits of the scenery and tranquillity of rural Worcestershire, whilst being easily accessible from Stourbridge, Birmingham and the whole of the West Midlands.

Residents may have a variety of different healthcare needs and the team are able to support the following services:

Rehabilitative care
Convalescence
Physical disability
Physical frailty due to old age
Mental frailty due to old age
Dementia Nursing Care is provided for individuals who are assessed to require the constant supervision of a trained nurse, due to their health condition.

If you are considering moving into a Care Home or have a loved one who may need a safe caring environment to make their home then please get in touch.

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Care Provided by High Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Patricia Stevenson (Home Manager)
  • Admission Criteria
    • Private, Social care and NHS referrals
    • Ages 55+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (2)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for High Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £675 – £995
    • Self-Funded Residential Dementia Care £725 – £995
    • RESPITE Self-Funded Residential Care £695 – £995
    • RESPITE Self-Funded Residential Dementia Care £750 – £995
  • (these prices are only a guideline, please contact High Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting


  • Parking

  • On site Parking


High Lodge Care Home Reviews (17)

9.8

High Lodge Care Home has a Review Score of 9.8 (9.808) out of 10, based on 11 reviews in the last 2 years. Over all time High Lodge Care Home has 17 reviews.

Overall Experience

  • 12
  • 5
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Date Published

17
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Review from Stacey H (Granddaughter of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran moved in to high lodge care home in August 2024 she is very well looked and staff are attentive to all her needs I couldn't of asked for a better home she enjoys all the activities that take place. Staff make me feel very welcome at every visit always greetings me with a tea or coffee so I can
enjoy my visit with gran. Thanks to the team for everything you do.

Reply from Patricia Stevenson, Home Manager at High Lodge Care Home

It's great to receive such nice comments, thank you for taking the time to let us know how you feel. In regards to the cuppa you are more than welcome. See you soon, from myself and the team.


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Review from S K (Granddaughter of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma has been a resident at High Lodge since July 2024. Prior to that she was being cared for by my mom and that was becoming increasingly difficult. With her Alzheimers progressing she needed a safe environment where her needs would be met. The care she receives is exceptional and she is settled
and happy. The staff are fantastic with her and welcoming to family members. She enjoys the food, activities and has a lovely room. It is reassuring for us all knowing that she is in safe hands.

Reply from Patricia Stevenson, Home Manager at High Lodge Care Home

Thank you for your kind words, It is nice to see that you appreciate what we strive to do at High Lodge Care Home. We always want our residents to feel at home when in our care. Nan has settled in lovely and made lots of friends and that is what it is all about. Thank you, once again from myself and the team.


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Review from Lesley G (Daughter of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say how pleased I am with the care my mother with Alzheimer's is receiving. Over the last 2 years she has had several respite stays in various care homes and High Lodge has been by far the best for her. She went into their full time care in July this year after 2.5 years of living with
my family. I will be totally honest in that it wasn't my first choice however on reflection it is the first choice for her and her needs. The staff are wonderful creating a caring family environment and nothing is too much trouble for them in ensuring she is happy. The food is lovely and my mother really enjoys it. The activities they organise are enjoyed by all and stimulate the residents without being patronising. Overall I have to give them 5 stars in all departments. She could not be in safer hands.

Reply from Patricia Stevenson, Home Manager at High Lodge Care Home

Thank you so much for your compliment received; we pride ourselves in getting to know all of our residents individually and understanding what can be sometimes complex needs. We aim to approach all care support in a person-centered way, so that the individual is comfortable, and feeling a part of the High Lodge Family. Where they are free to express their needs and wishes without concern.


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Review from A G (Daughter of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom became a resident at High Lodge early this summer and as a family, we have been really pleased with the care she has received. The staff are friendly and approachable and caring, with many having been there for some years!
They are always open and ready to share with us as a family how Mom
has been. They have been very responsive, and liaise well with healthcare providers when there are health issues. Mom has settled well and enjoys that this is a smaller home environment, so often quieter. All the residents seem happy and content here, which is lovely to see. Thank you!

Reply from Patricia Stevenson, Home Manager at High Lodge Care Home

Thank you for your lovely comments. We strive to provide a friendly, caring home where all our residents feel safe and comfortable. A Home from Home.


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Review from Joanne T (Daughter of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly care home. The staff genuinely care about the residents. My mom's room is lovely and she has fantastic views of the surrounding countryside. Mom has thrived there and is now very mobile and happy. Mom enjoys the activities and has made many friends.

Reply from Patricia Stevenson, Home Manager at High Lodge Care Home

Thank you for your lovely comments. We strive to provide a friendly, caring home where all our residents feel safe and comfortable. A Home from Home.


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Review from J W (Son of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother took on residence at High Lodge in February 2024 after a fall at home and spells in hospital and another care residence. Her health and mobility have improved enormously at High Lodge, as has her mental health. This has been due to the care and support she has received which has been excellent.
She is well looked after and treated with care, respect and dignity.

Reply from Patricia Stevenson, Home Manager at High Lodge Care Home

Thank you for your kind words; we are so pleased you are happy with the care received at High Lodge. That you for taking the time to share your thoughts. Many Thanks


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Review from S T (Son of Resident) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very friendly and approachable. Constantly monitoring and interacting with residents, who they know by name.
They treat all residents as individuals and are aware of their likes, dislikes and something of their history.
Happy with Mom's care but if there was an issue I would not
hesitate to raise it with the staff or management.

Reply from Patricia Stevenson, Home Manager at High Lodge Care Home

Thank you so much for your compliments received; we pride ourselves in getting to know all of our residents individually and understanding what can be sometimes complex needs. We aim to approach all care support in a person-centered way, so that the individual is comfortable, and feeling a part of the High Lodge Family. Where they are free to express their needs and wishes without concern


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Review from N M (Son of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Moved Mom to High Lodge in early 2024. Mom is 86 and was fit and healthy until 2023. She spent a short time in another care home but had difficulty mixing and re-adjusting.
The care received in High Lodge is very good. Health issues that arose due to her medical condition have all been dealt with very
efficiently. My mom has settled in and enjoys the rural location with county views from her room. There is also a quiet lounge. Love the attention to detail in decoration of rooms. Have no regrets moving Mom and am very happy with the care provided.

Reply from Patricia Stevenson, Home Manager at High Lodge Care Home

Thank you so much for your kind and thoughtful words. Myself and the team are very pleased you and your mom are happy with the service we provide. It is always a hard, difficult decision to make when choosing a New care home where you feel your mother will settle, be taken care of and fingers crossed she can make some new friends. After all you want is for her to be happy, feel safe, comfortable and be herself. This is Her Home at the end of the day, we just support her. Peace of mind goes a very long way. Once again, Thank you from Myself and the team here at High Lodge Care Home.


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Review from L G (Wife of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

High Lodge is currently looking after my husband. I have nothing but praise for the care he's given.
The staff/carers are wonderful, friendly, easy to approach and to talk to, they're happy to accommodate and help.
I feel at ease knowing that he's being looked after.
The setting is lovely, looking
out onto fields, which makes it calming.

Reply from Patricia Stevenson, Home Manager at High Lodge Care Home

Thank you Louise for your kind words. It means so much to the team here at High Lodge Care Home that you feel this way. I know this was a very hard decision for you to make for your husband. The fact you took the time to leave this comment says it all. Rest assured we will continue to provide all the support he needs. It is our pleasure. Thanks again from all the team.


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Review from Judy S (Daughter-in-law of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law, who has dementia, has been at the home for over a year now. Without exception, all staff, carers, cooks and cleaners are really lovely, friendly and caring and go out of their way to make residents as comfortable as possible and are also very supportive and understanding to our family.
It really feels like a ‘home’, helped by the fact that it has a lot of longstanding staff who really get to know the residents and their individual needs and personalities. The home is cosy, food is very good, there are daily activities if people want to join in, and an outdoor space where residents and family can sit in the warmer weather. The home also has occasional family meetings which is really lovely as we get to meet other families in the same situation as us.
After visiting we feel we can walk away feeling totally reassured that my father-in-law is receiving the best care possible and I wouldn’t hesitate to recommend High Lodge.

Reply from Patricia Stevenson, Home Manager at High Lodge Care Home

Thank you for this really heartfelt review from myself and the team. It is not an easy decision to make in the beginning as this is not what anyone wants. We all want to grow old in the safety of our own homes with family around us so when that decision is made you have to feel that you have sought the best care possible and from what you say "you have". We strive in providing a service that caters for the individual, by involving the family/relatives and service user to achieve the very best outcome for them. We have a person-centred approach offering the individual privacy dignity and respect at all times while allowing them the freedom to express themselves. We want them to feel safe and cared for as well as part of a larger social group. "Living their best life". So when we receive a review such as yours, it feels like we are doing things right - after all this is "their home". The fact that you wouldn't hesitate in recommending us to others says it all. Once again. Thank you.


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Review from Mike W (Son of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would thoroughly recommend this care home to anyone looking to find a safe, caring 'home from home' for their loved one. We were recommended High Lodge Care Home by the GP and had to make a decision quickly. Mom had experience of other care homes in the area, which were not so good, so we were apprehensive.
However, from the time we visited to when Mom, unfortunately, died some 2 months later, she was treated like one of their own. The staff were always friendly, attentive and the personal, passionate care they demonstrated in her final few weeks was second to none.
Mom was a typical 93 year old, stubborn, set in her ways and sometimes quite grumpy, but we visited every day and she always told us the food was nice, her room was always spotlessly clean and the staff were all friendly. Unlike other care homes, the staff always made an effort to get residents out of bed and interacting with one another and there is a 'quiet room' for those wanting peace or for visitors to use.
Thank you High Lodge.

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Review from Stuart W (Son of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in High Lodge Care Home for two years this weekend, and while vascular dementia continues to erode his memory and functions, we know he continues to receive the very best of care by the team at High Lodge.
This was reinforced to us last month when he tested positive for covid that necessitated
a stay in hospital. On admittance he had a skin test to check for any sores, bruises etc. The nursing staff commented on how well looked after he was as there were no marks to concern them. They also told us how unusual this was for residents in care.
We already knew how much affection and respect the care staff show to Dad but this was music to our ears.
And when he was discharged from the hospital, the icing on the cake was him declaring it's good to be home with my own bed. He's obviously happy in his environment.
Massive thanks to the manager and all of our extended family at High Lodge.

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Review from Joanna T (Daughter-in-law of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was relocated from her home town to be near us. We did a lot of research on various homes. We were so thrilled when we found this gem and relocated her here. She has now had very happy years here. She is enriched by the music and crafts and the communion services that have happened. Regular festivals/celebrations
are noted and talked about; even if she does not recall or understand, you can see that both her physical and mental welfare are being catered for.
She is always happy and the telling point is that we have turned up at various hours on various days. We are always welcomed after clearing the secure entrance system to safeguard the residents. The kitchen staff provide excellent meals which we have also seen frequently. Thank you to all the caring staff who really do work as a team led by excellent managers. We are very grateful indeed.

Reply from Patricia Stevenson, Manager at High Lodge Care Home

It was fantastic to read your review, and we are all very pleased as a team that you and your family member are happy with High Lodge Care Home.
It is such an important and very hard decision to make when choosing a home for your loved ones and for you to say that you found this "Gem" says it all.
As a home, we strive to provide a 5-star service remembering that this is not our home but the residents home and we are here to support and protect them, treating them with privacy, dignity and respect at all times while encouraging them to remain as independent as they can.
We operate an open and transparent culture, and always listen to suggestions to improve our service.
This is also great for other people to read who find themselves in the situation when trying to find that special home. Thank you once again for taking the time to leave this review, it means so much to the whole team to know we are doing things right for the good of our resident's health and well being.


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Review from Linda G (Daughter of Resident) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in High Lodge a number of times for respite over the years and is now in full time. She is so overwhelmed by the care and compassion from all the staff. A real home from home even with its own hairdressers. Everyone is kind and all the residents are looked after wonderfully - I cannot
recommend High Lodge highly enough. It is second to none and a safe place to be. All the residents are loved by such a hardworking team of ladies like they are related, it's wonderful to see. It is also set in a beautiful location. Dad and I have peace of mind knowing Mum is in a warm, caring, loving home.

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Review from Trevor B (Son of Resident) published on 9 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Until she passed away, my mother was given the best care possible. She was taken there after the poor care she was given at another care home. To say that two places could be so different is difficult, but please believe me when I say chalk and cheese is no comparison. The staff CARE, all the while
my mother was there nothing was too much trouble, for my mother or the other residents I noticed when visiting. With all the family, we visited almost every day and not one of the family has said a bad word against the place. I would recommend this home to anyone in an instant.

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Review from A W (Daughter of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I put my mum in this care home because of her dementia best thing I did, she is looked after lovely. I can relax knowing she's being cared for she settled in straight away. All the people are very nice and friendly.

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Review from Margaret M (Daughter of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is only due to the care and attention the staff have given to my mum, that she is still with us. On mum's return from hospital it was a pleasure to see her face when she saw the staff who she knows that care for her.
The staff do a very good job but also go the extra mile above their job. The staff
take in treats for everyone. Most recently the staff have reacted to a resident saying they liked fish and chips from the chip shop. On hearing this, the staff have bought the residents a ‘chippy’ tea for a treat! There have been many occasions that I have heard that someone wanted something and the staff have bought it.
High Lodge very quickly becomes ‘home’ and the residents and their families become a part of the High Lodge family. Although I would like to be with Mum when her time comes to depart this world, should I not be able to, I am happy in the knowledge that she will be with people who care for her and whom she loves.
Thank you to ALL the staff.

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Current Review Score: 9.8 (9.808)

Overview of Review Score

The Review Score of 9.8 (9.808) out of 10 for High Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.808 for High Lodge Care Home is calculated as follows: ( (106 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 130 Ratings = 4.808

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for High Lodge Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Mar 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Patricia

Patricia Stevenson

Job Title: Home Manager

Joined: 2011

Myself and my team pride ourselves on treating our residents with care, dignity, respect and sensitivity that matches their individual needs and abilities. Our service is delivered flexibly, in an attentive fashion with respect for independence, privacy, and with the right to make informed choices.


Frequently Asked Questions about High Lodge Care Home

What types of Care is High Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does High Lodge Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does High Lodge Care Home have?

There are 25 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at High Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is High Lodge Care Home to the centre of Stourbridge?

1.1 mile(s) as the crow flies, distance by road may be significantly further.