Alder Grange

51 Adamthwaite Drive, Blythe Bridge, Stoke-on-Trent ST11 9HL
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9.9 48 Reviews
  • Alder Grange, Stoke-on-Trent
Alder Grange is a converted, detached Victorian property, with a comfortable and homely interior where a skilled and friendly team provide one-to-one support at an appropriate level.

Both long and short-term stays are available and the team look to offer a welcoming environment to visiting loved ones, as well as helping residents to make the most of each day in whichever way suits them.

The provider believes in ongoing training and support of staff to get the most out of each professional's potential, while there is also regular monitoring of standards.

Alder Grange accept privately funded and social services funded service users and have contracts with both staffs and Stoke-On-Trent social services.

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Care Provided by Alder Grange

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 21 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Eungella Care Ltd
  • Person in charge
  • Tina Whalley (Care Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Alder Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting anytime. If relatives could avoid 12:30-13:30 if possible and to let staff know if visiting will be after 8pm.


  • Parking

  • Free parking available on site.


Alder Grange Reviews (48)

Total of 48, showing 21-40
9.9

Alder Grange has a Review Score of 9.9 (9.922) out of 10, based on 11 reviews in the last 2 years. Over all time Alder Grange has 48 reviews.

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Review from Geraldine (Daughter of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum became a resident of Alder Grange in February 2020 after a short stay in hospital.
We were fortunate that Alder Grange had a room available because we had heard nothing but praise for this care home from other people.
We have not been disappointed.
The care staff are excellent, they are attentive,
patient and so caring.
Mum has settled in well during this Covid19 lockdown period and although I cannot go inside Alder Grange to see mum, I know that she is being totally looked after.
This gives me great peace of mind - what a lovely care home.
Thank you to all of the staff.

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Review from Hayley (Granddaughter of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has been living at Alder Grange for over a year now, she originally moved in whilst my Mom was undergoing cancer treatment and could no longer care for her. Alder Grange and the staff are brilliant, I live down in Cornwall but could not be happier that she is safe, cared for and well looked after.
The staff, especially the owner who I have spoken to most, are caring, friendly and always happy to help. The weekly email update is really helpful along with a photo to see how Nan is getting on. After sending the pictures around to my Nan's friends, they all comment on how well she looks. I know my Mom fought to get my Nan into this care home and I can now see why. My Mom has since passed away and I have power of attorney for Nan, the team at Alder Grange always check in if Nan needs anything and have gone above and beyond in providing for her comfort and happiness. The home has events and spends a lot of time outside which I think is really beneficial.
Thank you to everyone at AG.

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Review from Ange (Daughter of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at the home now for two and a half years and the whole experience for our family has been very positive. The whole team work extremely hard but always on hand during a visit if we need them. Mum has Alzheimer's and is in another world but the staff are so experienced and Mum is always
happy and clean. Even during lockdown, the contact from them is very much appreciated by the whole family. I feel so relaxed about Mum being so well looked after and I ring on a regular basis to speak to Mum and the staff always stay nearby to help Mum with the phone. All the meals are cooked fresh and on-site which I feel is wonderful. I would recommend this care home because the level of care by all staff is outstanding.

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Review from Anthony B (Son of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Alder Grange for over four years. Her care has always been of the highest standard and there is always a warm and friendly welcome. The home have dealt with the current coronavirus epidemic in an amazing way. Despite not being able to visit they have devised ways of keeping in touch
regularly and have made great use of modern technology to help with contact. The team do an excellent job always putting residents at the centre of what they do. Such a passionate and caring attitude at all times.

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Review from Martyn T (Son of Resident) published on 17 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been a resident for six months, but my sister and I are totally happy with our choice of Alder Grange as her care home. The staff are great, so friendly and cannot do enough for her. While the coronavirus situation has prevented visits to care homes, the manager and her staff have kept
us up to date with the precautions being taken in Alder Grange and send regular photos of Mum. We could not be more pleased and would definitely recommend Alder Grange as a professionally run and caring environment for those in need of care.

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Review from Sharon B (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Alder Grange for nearly 5-years now. What strikes me most of all, is the dedication of the staff and how they work so well together as a team. Nothing is too much trouble. Most staff have been there for a long time, and they are like one big happy family. My mum's needs
have changed over the years, but whatever is required for mum, the staff handle it well, and I feel that Mum is treated well as an individual. Alder Grange gives a lot of thought to what is required by and for each individual resident. (I live out of the area and had never heard of Alder Grange the day Mum went to live there, but I would definitely highly recommend it).

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Review from Debbie W (Niece of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear Uncle has resided at Alder Grange for a number of years now. The care and support he has received have been outstanding. Alder Grange feels like a family. My Uncle was a resident in a home close by, but we were very unhappy with the quality of care provided. I recall knocking on the door of
Alder Grange, unannounced, on a dark cold wet winter's late afternoon, and being invited in by a lady who, despite it being teatime was happy to show me around. I knew immediately that this was home for my Uncle. Myself, brother and mother are very grateful for their ongoing care and dedication, particularly through the Covid-19 crisis. I would highly recommend this home.

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Review from Joseph Carl J (Friend of Resident) published on 9 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely fortunate to place my friend into this home immediately upon his discharge from hospital for a short stay. I really did not know what to expect as my friend had not previously been into a home. However, upon arrival, he was greeted by the staff and immediately made to feel at home. Throughout
the period of time at the home, all the staff were extremely pleasant and kind and ensured my friend was comfortable in all respects. Upon departure to return to his own home he thanked the staff for looking after him and expressed an interest in returning. Thank you to you all those at Alder Grange who was so considerate and caring.

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Review from Helen S (Daughter of Resident) published on 23 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to the team at Alder Grange for caring for my dad in his last months. They are truly a wonderful caring team!

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Review from Sandra C (Daughter of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent 7 days in respite care.
I cannot praise the staff enough, she had excellent care and would have been happy to stay there longer.
There is always staff about and they are always ready to assist with residents' needs.

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Review from Caroline G (Daughter of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has received excellent care from the friendly and relaxed staff at Alder Grange. This attitude has helped enormously with her recovery from an extended stay in hospital. All her needs have been met with nothing being too much trouble. Staff are very approachable whilst remaining professional.

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Review from C K (Son of Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not hesitate to recommend Alder Grange to anyone.

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Review from D G (Son of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are totally committed to care in communication and activity.
Difficulties do arise and are dealt with with professionalism and understanding with each individual's need.
Homely atmosphere and surroundings help both residents and visiting friends and relations.

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Review from M G (Daughter of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The welcoming staff are friendly and caring to residents and family/friends.
There is good communication and understanding of mum's health needs.
Any issues are dealt with in a professional manner.
There are fun activities, exercise, outings and events organised, all adding to the homely atmosphere.

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Review from K S (Son-in-law of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alder Grange is a friendly, warm and caring home.
It is always being updated and is very comfortable and clean. The food is home cooked and really suitable for the elderly residents. The care staff are always friendly and approachable and I feel assured my relative is well cared for. Always a warm
welcome and a drink offered and a chat from management and all staff and volunteers.

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Review from N H (Granddaughter of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Moved Grandad from another home, Alder Grange is much better. There is attention to detail, you get feedback on how a relative has been. Staff go above and beyond to offer a drink to all residents throughout the day. Staff have even taken photographs of Grandad on their phones to show us what he has
been up to. It's a very calm environment, very glad that we moved Grandad here. I feel that he is safe here.

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Review from Karen O (Daughter of Resident) published on 11 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are attentive and very caring to the individual needs of residents. The home is well staffed ensuring residents are supervised and all of their needs met. Fluids are readily available and encouraged in order to avoid water infections. This home has regular activities which the residents participate
with.


Residents' opinions and feedback are valued at Alder Grange. Suggestions for outings, activities, menu ideas are all taken aboard. The staff strive to fulfil individual requests to help residents feel at home and valued. Resident's dignity is considered at all times.


The home is well managed and whilst there is a sense of order and routine there is also a light-hearted atmosphere which appeals to residents and visitors. This mix encourages residents to feel and safe and settled in their day to day lives.


Just one suggestion...It would be great if the lovely garden area could be made more easily accessible to residents.


I would not hesitate to recommend this care home.


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Review from Sheila D (Daughter of Resident) published on 1 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum hasn't been a resident very long in Alder Grange but despite crying buckets and feeling very unsure that a care home was the place mum needed to be, I now know that between myself, my hubby and my lovely mum, we made the right decision. The team of carers are very professional but at the same
time very compassionate and the one thing that shines through is that nothing is ever too much trouble both for the residents and the residents' family.


We are made to feel welcome the minute we arrive to visit Mum. Alder Grange has a lovely, homely and warm feeling about it and if you did not know it was a care home you would get the impression that when you visited, you were at a big family get together. I'm sure that others go through the same feelings of guilt, doubts and anxieties that we have been through, but the staff at Alder Grange have gone out of their way to help both my mum and ourselves get through this huge period of change smoothly. I would recommend the home without any hesitation.


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Review from Kate B (Daughter-in-law of Resident) published on 11 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Alder Grange for nine years and has dementia and mobility problems. We have found the care Mum receives to be excellent. The staff genuinely care on a personal level. They are very mindful of individual needs and treat Mum with respect and affection. Mum is very happy and
relaxed in the home which given her conditions is very important to us. The staff respond very well to changes in care, eg. dietary requirements and medication and we are very happy that Mum is receiving relevant care. The staff are very in tune with their residents and pick up on any signs of illness very quickly and respond accordingly. The home itself has a comfortable feel, like your own home, and is not at all clinical. Food standards are very high. Activities in the home provide fun for Mum and the home make a real effort to celebrate current affairs, like the jubilee, with a lovely party feel. Days out are also enjoyed. Mum would not be there if it wasn't excellent.

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Review from Stuart O (Son of Resident) published on 26 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was moved to Alder Grange from another residential care home where she had been for eight years previously and unfortunately, the care had deteriorated.
My sister and I were very anxious at first. However, Alder Grange has fulfilled all our mother's needs and I wouldn't hesitate to recommend them.
The
staff have always been very friendly, take the time to listen and have a caring attitude to the residents.


How likely would you be to recommend Alder Grange? Extremely Likely


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Current Review Score: 9.9 (9.922)

Overview of Review Score

The Review Score of 9.9 (9.922) out of 10 for Alder Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.922 for Alder Grange is calculated as follows: ( (120 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 129 Ratings = 4.922

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alder Grange is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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