Bearwood House

183 Bearwood Hill Road, Winshill, Burton-on-Trent DE15 0JS
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9.6 50 Reviews
  • Bearwood House, Burton-on-Trent
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Care Provided by Bearwood House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Bearwood Health Care Ltd
  • Person in charge
  • Ciprian Tarba (Interim Manager)
  • Admission Criteria
    • NHS, PRIVATE, LOCAL AUTHORITY
    • Ages 18+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 3

Funding & Fees Guide for Bearwood House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • We are taking bookings for Pre Booked respite stays. If you are looking after a family member, Friend and are wanting to book a holiday away please call Ciprian

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is taking place by appointment only. There are no recent restrictions on visiting.


  • Parking

  • Ample street car parking, please use Oxley Street.


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Bearwood House Reviews (50)

Total of 50, showing 1-20
9.6

Bearwood House has a Review Score of 9.6 (9.598) out of 10, based on 9 reviews in the last 2 years. Over all time Bearwood House has 50 reviews.

Overall Experience

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  • 19
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Review from D H (Daughter of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum just had respite here. Mum said she had a lovely room, good home-cooked meals, cakes. Management and staff were very caring, polite and friendly. My mum said she would not hesitate in stopping again as she was happy there.

Reply from Ciprian Tarba, Interim Manager at Bearwood House

Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that your mum enjoyed her stay at Bearwood House. It's wonderful to know that she found the room comfortable and enjoyed the home-cooked meals and cakes. We are especially pleased to hear your kind words about our staff. Our team works hard to ensure that every resident feels cared for and welcomed and it's gratifying to know their efforts are appreciated. We look forward to welcoming your mum back anytime she wishes to stay with us again. Best regards, Ciprian.


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Review from Karen L (Sister of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Relative was admitted for emergency respite due to anxiety issues and poor mobility. The team were so patient with him, even when things became difficult.
His stay was only short but the help and support we both received from the manager and care staff was excellent and so understanding.

Reply from Rebecca Wheater, Manager at Bearwood House

Thank you so much for your kind review, it really means a lot to us at Bearwood, to evidence the high standards we aim for. All feedback is greatly appreciated and we thank you for this and really hope you guys get the help you need. All the best from us all. Kindest regards, Rebecca.


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Review from M S (Friend of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My total respect and admiration goes to the manager of this home. Recently a resident was tested as soon as she came out of hospital and she was found to have COVID. This resident was kept safely in her room, so very well cared for and no one in the home contacted COVID. That is amazing. If this isn't
good recommendation to let your loved one live safely and happily in this home then what is. Well done to the manager and her staff.

Reply from Rebecca Wheater, Manager at Bearwood House

Thank you so much for your kind words, and this is down to hard work, dedication and love from our staff. We value all feedback, and this is really lovely to hear. Thank you for taking the time to kindly leave us a review, this means a lot to us, to ensure we can share our positive care. Kind regards.


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Review from D B (Daughter of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very homely atmosphere.
Lovely food, all prepared on-site.
Caring staff.

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Review from Steven B (Son-in-law of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law's residence at Bearwood House has been and continues to be problem-free with any issues dealt with efficiently by the staff. Overall, she is content with her life at Bearwood House and her family have no concerns for her welfare.

Reply from Rebecca Wheater, Manager at Bearwood House

Thank you so much for your review. We value all feedback, as it helps us to improve on areas. I noticed that you had marked on the activities element, and just wanted to reassure you that we have a fantastic new activities coordinator, and lots planned coming up. Please join our social page, if you can, as we update on there quite regularly too. Thank you again, it is much appreciated.


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Review from R W (Daughter of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great.

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Review from M W (Resident) assisted by family/friend published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love being at Bearwood House.
I have been here for over one year now and this is such a homely home and it does not feel like a care home. I love the food and I am allowed to spend time alone or with others as I wish.

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Review from Ward H (Son-in-law of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit the staff are very welcoming and nothing is too much trouble. They give very clear information on anything that has happened and how active my mother-in-law has been. There are always different activities for the residents which my mother-in-law enjoys. The staff are very attentive
and have a good rapport with my mother-in-law. I feel confident she is safe and well looked after.

Reply from Rebecca Wheater, Manager at Bearwood House

Thank you for your kind feedback, we always strive to give the best care possible and wish to learn to progress to ensure all of our residents and families receive the highest standards. Thanks for your review.


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Review from Julie H (Daughter of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been at Bearwood House for just over 12 months. Since she has been a resident, I have seen her thrive. Mum is very well cared for and all staff and management make her smile on a daily basis which is amazing. I have no doubt that Mum is happy and settled which gives me peace of mind. All
her needs are met and she is always treated with respect and dignity. We feel so lucky we found this home. Feel staff are now an extension of my family.

Reply from Rebecca Wheater, Manager at Bearwood House

Thank you so much for your lovely feedback. We strive to have a family feel and a family-focused home, and I am proud that we have met this for you and your family.


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Review from M A (Grandson of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home with amazing staff. Have treated my grandmother with the utmost respect and changed her life in the space of a couple of months. Very nice to see how my grandmother has improved since coming to this home. The staff are very friendly to me and my family when we visit. No complaints at
all.

Reply from Rebecca Wheater, Manager at Bearwood House

Thank you very much for your kind review. It is really important that we have feedback, to ensure we are delivering the standards that we all expect and am thrilled we are meeting those standards for you all. Thank you for taking the time to reply.


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Review from Linda S (Daughter-in-law of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visited the care home, I always found the staff to be very helpful and friendly. My mother-in-law seemed happy in the home and was treated with respect. Her room was very nice and equipped with everything she needed to help her in her daily living. I appreciate what the staff did to care for
my mother-in-law and would like to thank them all for their hard work.

Reply from Rebecca Wheater, Manager at Bearwood House

Thank you for your kind words, Linda, they mean a lot to us here. Your mother-in-law was a pleasure to have at Bearwood House. We aim to make Bearwood a home from home and any and all feedback is greatly appreciated, as it is how we can learn and improve. Thanks again.


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Review from Alan S (Son of Resident) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Bear House Care Home for nearly a year. From start to finish, the staff were excellent. Nothing was too much trouble and my mother felt at home. The home was a nice size and the staff never seemed stretched they were very professional, but connected. I would thoroughly recommend
the home to one and all.

Reply from Rebecca Wheater, Manager at Bearwood House

Thank you so much for your positive feedback. Your mother was a pleasure to have here at Bearwood House! Thank you for your added support and being a part of our home too. We take all feedback and pride ourselves on learning and improving with this. Thank you again, Rebecca


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Review from Paul F (Son of Resident) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Bearwood House since January 2022, following a traumatic 12 months since the loss of mum and falling breaking his hip and being unable to walk again.
However, since day one in the care home all the staff and management have been excellent, with no exceptions.
The love and care he
receives is brilliant and the staff are very friendly. They have excellent banter and communication with my dad, which has given him a new lease of life to continue on his journey.
They are always very accommodating to his needs and the food they provide is excellent.
I know he has a good appetite, but trust me he won't starve.
The home is very clean and tidy and the room he has is very spacious and suits his needs.
It's not a very big home, which I think works in their favour and they are like one big family and a small community within a community.
Overall very happy with the staff and the home.
Keep up the good work.

Reply from Rebecca Wheater, Manager at Bearwood House

Thank you so much for your kind words, your dad is a pleasure to have at Bearwood House, and is definitely a part of our Bearwood family. We love to hear positive feedback, and equally, any improvements that can be made. Thank you for taking the time to review us, and again, thank you for your kind words.


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Review from Irene W (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bearwood House is a care home in the time sense of the word. The team at Bearwood consistently go the extra mile to make sure Mum receives the personalised care and attention that allows her needs to be met and her interests encouraged within a warm, safe and friendly environment.

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Review from J B (Grandson of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bearwood House provides qualified care, which adapts to ensure their resident's needs are met. The affection my granny has received during her time at Bearwood has allowed her to find a new lease of life.

Reply from Rebecca Wheater, Manager at Bearwood House

Thank you so much for your kind words, and your mum is a pleasure! We are really grateful for the feedback received as this helps to give us a better insight into the services we provide and if there are ever any areas we may be able to improve on. As you know, I am only a phone call away or readily available if you need a chat at any point. Thank you again.


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Review from J S (Daughter of Resident) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was there for two weeks. The management and staff I couldn't fault. The only thing for mum is that she wanted to walk around and there was nowhere for her to go. Also, she wanted to watch telly sometime and they never got her TV in bedroom connected. The staff always made us so welcome. Would recommend
this home for anyone.

Reply from Rebecca Wheater, Manager at Bearwood House

Thank you for your review, we take all comments on the home, and attempt to rectify these if needed. There was an issue with the TV, and maintenance attempted several times to get this working, unfortunately this could not be remedied. We have 2 separate lounges in which residents can choose to sit, plus a small garden area, which we are looking to have extended in the future. Choices are always offered for people residing with us, as to where they would prefer to sit, assist with gardening, or other daily activities. We take on board your feedback, and thank you for your kind words. Our care staff are fantastic and do their absolute utmost to ensure residents are safe and comfortable, and most importantly, home from home. Many thanks, Rebecca


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Review from Barbara Y (Daughter-in-law of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was only with Bearwood for around 6 months. The care she received was absolutely brilliant. The love and care she received from all the staff was wonderful. We think her last few months were enriched by the lovely kind people who were taking care of her. We cannot thank them enough.
The staff in Bearwood are exceptional. Thank you.

Reply from Rebecca Wheater, Manager at Bearwood House

Thank you so much for your kind words, your mother-in-law was a pleasure to care for, along with great support from family also. We endeavour to provide the best care possible at Bearwood House, and all feedback is appreciated, in order to improve and ensure care needs are tailored to. Thank you again for such kind words.


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Review from J B (Brother of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a home I would go in if/when I am ready to do so. The staff make you feel at home and help you through your bad days. They can tell if you would like to be quieter or want to mix. In all, they are a friendly team, keeping everything running smoothly.

Reply from Rebecca Wheater, Manager at Bearwood House

Thank you for your kind words. If there is anything we can help with, please do let us know. Lovely to hear feedback as this is how we learn and make improvements where needed. Many thanks for your lovely feedback.


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Review from Patricia (Wife of Resident) published on 21 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When my husband and I visited Bearwood House with a view to respite care for him, I was immediately impressed by the caring, capable, happy, and loving atmosphere generated by the staff and surroundings. The home makes the most of its fairly limited space and feels safe. There was a large variety of
activities offered by the member of staff appointed to coordinate them, the dining room was welcoming and the menus wholesome and varied, and there were two lounges for residents, one being described as the quiet lounge, which was also the venue for film shows.
We had no difficulty in deciding this was the place for my husband’s respite care. When I took him to Bearwood House the transfer into their care was smooth and efficient, and I have since received regular updates about my husband from the Manager.

Reply from Tracy Taylor, Manager at Bearwood House

Thank you very much for your feedback. Your feedback is important to us at Bearwood House. At Bearwood House we like to ensure that the transition is as smooth as possible for both the family and the resident.


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Review from Susan P (Daughter of Resident) published on 23 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Bearwood House for almost four years. Her care has always been good, this was very reassuring during lockdown as I was not anxious about her needs not being met.
The new manager has worked so hard to make lots of beneficial changes, the activities are excellent and
inclusive of individual need.
Before being allowed to visit again we were able to have video calls and use the visiting pod.
More recently Mum has been quite poorly, staff have responded immediately to ensure she received medical attention, kept me informed and looked after her so well, adapting her care needs each time. When visiting I see how respectful, kind and caring each staff member is towards her.
I would certainly recommend Bearwood House to anyone who is considering that their loved one may need additional care.

Reply from Surbhi Singh, Director at Bearwood House

Thank you for your review. Your feedback is important to use, as this allows us to make positive changes. Communication has improved and we are now sending out a Monthly newsletter to all families, this gives you insight into what upcoming event we may have planned from the feedback we have from residents. I will pass on your positive feedback to the Team.


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Current Review Score: 9.6 (9.598)

Overview of Review Score

The Review Score of 9.6 (9.598) out of 10 for Bearwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.698 for Bearwood House is calculated as follows: ( (79 Excellents x 5) + (22 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 106 Ratings = 4.698

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Bearwood House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (0)

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Frequently Asked Questions about Bearwood House

What types of Care is Bearwood House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bearwood House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Bearwood House have?

There are 23 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Bearwood House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bearwood House to the centre of Burton-on-Trent?

1.2 mile(s) as the crow flies, distance by road may be significantly further.