Other Care Homes you may be interested in:
We are taking bookings for Pre Booked respite stays. If you are looking after a family member, Friend and are wanting to book a holiday away please call Ciprian
Visiting is taking place by appointment only. There are no recent restrictions on visiting.
Ample street car parking, please use Oxley Street.
Bearwood House has a Review Score of 9.6 (9.598) out of 10, based on 9 reviews in the last 2 years. Over all time Bearwood House has 50 reviews.
Review from A H (Sister of Resident) published on 29 March 2021
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Surbhi Singh, Director at Bearwood House
Thank you for your kind words. It is important to us to have feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S B (Daughter of Resident) published on 26 March 2021
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Surbhi Singh, Director at Bearwood House
Thank you for your feedback. We have now resumed visiting following government guidelines. We continue to update the décor as we want to create a nice homely feel for our residents at Bearwood House. We are pleased to hear that you feel comfortable and reassured that your mum is being cared for. We welcome any feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael G (Son of Resident) published on 13 October 2020
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Surbhi Singh, Director at Bearwood House
Thank you for your review. Your feedback is very important to us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Zara (Daughter of Resident) published on 17 December 2019
Submitted via Website •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A M (Daughter-in-law of Resident) published on 23 September 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from susan cross, Activity Co-ordinator at Bearwood House
What a lovely review. It is great knowing that your father-in-law is happy and making lots of new friends at Bearwood.
Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from P G (Husband of Resident) published on 14 August 2019
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from susan cross, Activity Co-ordinator at Bearwood House
Thank you for your feedback! your opinions matter, if you can offer any advice on how we can improve our service please share your ideas with a senior member of staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Evelyn G (Daughter-in-law of Resident) published on 25 February 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Susan Cross, Activity Co-ordinator at Bearwood House
A lovely review!
Thank you for your feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sandra W (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from susan cross, Activity Co-ordinator at Bearwood House
Such a lovely review, thank you from all the staff at Bearwood!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S T (Daughter-in-law of Resident) published on 15 February 2019
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Susan Cross, Activity Co-ordinator at Bearwood House
Thank you for your review!
It is good to know that your mother in law feels happy and comfortable at Bearwood. We are all very fond of her!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Graham G (Son of Resident) published on 8 February 2019
Submitted via Website •
Report
Overall Experience
4.0 out of 5
The only minor issue I would have is to do with the lack of feedback on the various hospital visits our mother makes, if we enquire with a member of staff usually nobody has the information due to shift changes.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Michael T (Son of Resident) published on 26 September 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Susan Cross, Activity Co-ordinator at Bearwood House
Thank you for your positive feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nancy T (Resident) published on 18 September 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Susan Cross, Activity Co-ordinator at Bearwood House
A brilliant review!
It is comforting to know that the staff at Bearwood are meeting your needs and that you are happy.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dorothy F (Resident) published on 17 September 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from susan cross, Activity Co-ordinator at Bearwood House
Glad to know that you are happy at Bearwood.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Hilda W (Resident) published on 17 September 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Susan Cross, Activity Co-ordinator at Bearwood House
Thank you for your lovely review!
It’s great to know what you are happy at Bearwood House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Friend of Resident) published on 28 March 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Residents always treated with respect and always well cared for. Would recommend the home.
Reply from Sue Cross, Activity Co-ordinator at Bearwood House
Thank you for your positive review.
It is very comforting to know that we are all working together as a team, enabling us to deliver the best care possible to the residents, families and friends at Bearwood.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stephanie H (Niece of Resident) published on 20 February 2018
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Sue Cross, activity co-ordinator at Bearwood House
Thank you for your positive feedback.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D L (Daughter of Resident) published on 8 January 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Susan Cross, Activities coordinator at Bearwood House
We are pleased to hear that your mum is happy with the care she receives.
Thank you for your feedback!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pauline H (Resident) published on 3 January 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sue Cross, Activity Co-ordinator at Bearwood House
It is great to know that you are making lots of new friends and that you are happy!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Olga D (Resident) published on 3 January 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sue Cross, Activity Co-ordinator at Bearwood House
We are very happy to have your company!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Nancy T (Resident) published on 3 January 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Sue Cross, Activity Co-ordinator at Bearwood House
It is lovely to know that you feel at home here at Bearwood.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.6 (9.598) out of 10 for Bearwood House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.698 for Bearwood House is calculated as follows: ( (79 Excellents x 5) + (22 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 106 Ratings = 4.698
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for Bearwood House is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Feb 2024
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
There are no Team Members posted yet
