Beech Dene

Westwood Road, Leek ST13 8DL
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9.8 24 Reviews
  • Beech Dene, Leek
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Care Provided by Beech Dene

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Heather White (Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022

Funding & Fees Guide for Beech Dene

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Residential Dementia Care from £950
    • RESPITE Self-Funded Residential Care from £950
    • RESPITE Self-Funded Residential Dementia Care from £950
  • (these prices are only a guideline, please contact Beech Dene to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting 7 days a week, 24 hours per day.


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Beech Dene Reviews (24)

Total of 24, showing 1-20
9.8

Beech Dene has a Review Score of 9.8 (9.818) out of 10, based on 17 reviews in the last 2 years. Over all time Beech Dene has 24 reviews.

Overall Experience

  • 21
  • 3
  • 0
  • 0
  • 0

Date Published

24
1
1
17
7

Review from Linda O (Daughter of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I worried about my mum going in a home but to my surprise she loves it. They do activities, have parties, exercise classes. She loves the staff who are caring and friendly. Mum is allowed to be independent as well. Fantastic place.

Reply from Heather White, Care Home Manager at Beech Dene

Thank you, Linda, for this lovely review. Your mum is a pleasure to care for and makes us laugh daily!


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Review from Denis B (Son of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are kind, caring and really hard working, they would do their utmost to ensure my mother was as comfy as possible, also bonding with her, so times when family could not be there, they would spend time laughing and joking, trying to keep everything upbeat, it is a difficult job as some days
she would be in pain, but as soon as the doctor had given permission for her to have stronger medication whenever she needed it, all she had to do was press the call button and she would be sorted. I know she really loved the care team as it was a huge part of our conversations when I went to see her. My mum did not have much mobility but she was happy enough to watch TV in her room and the view from her window was quite beautiful, often you would see squirrels playing. It gave the family peace of mind to know that Mum had fantastic 24-hour care, a huge thank you to everyone involved in her care.

Reply from Lynn Moss, Care Home Manager at Beech Dene

Thank you so much for your kind words, this really means a lot.
Your mum was a lovely lady and we are so grateful that you chose Beech Dene.
I will pass your comments on to everyone once again thank you.


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Review from Pam D (Daughter of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beech Dene is a clean, bright, warm, caring home with staff that go far beyond just working there, they go out of their way to make sure all residents feel loved and cared for. Not just for residents but for their families too. The food is excellent, and the medical care is excellent. We never have
to worry about Mum being on her own and lonely ever again. Would very highly recommend.

Reply from LYNN MOSS, Care Home Manager at Beech Dene

Thank you, Pam, for this wonderful review; we are so grateful.


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Review from Janet C (Daughter of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum lived in Cumbria and has Alzheimer's Disease. After a second fall and admission to her local hospital, we agreed as a family that the risk was too great for her to return home. She was very resistant to going into residential care and has been for a number of years. However, she agreed to go
into residential care for a period of assessment. Her social worker suggested it would be preferable to be admitted close to me rather than the possibility of assessment in one home and then admission nearer me later. From my first visit to Beech Dene, I was impressed by the staff who clearly understood the challenges presented by someone like Mum. Since admission the staff have been caring and tolerant of Mum's occasionally difficult behaviour, Mum has settled very well, much to the family's surprise and pleasure. She is enjoying her meals and is joining in with some of the social activities. I have been able to have lunch with her and will do it again. I cannot commend this place highly enough.

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Review from L W (Friend of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beechdene is a very friendly and supportive care home with incredible staff who put the residents first and like to create a warm, homely feeling for the residents.
I’d highly recommend Beechdene to anyone who’s looking at care homes for loved ones.

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Review from N S (Daughter-in-law of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Beech Dene about 9 months ago, she has settled well and always looks clean and tidy and happy. The staff are very helpful and interact with the residents. She has the hairdresser regularly and nothing seems to be much trouble.

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Review from Katrina G (Daughter of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Beech Dene in Leek for two years or so now. We wanted a small friendly home for her I researched many homes and in the end chose this one. Mum was diagnosed with mixed dementia and eventually, she wasn’t safe to be on her own. Right from the start she was happy and settled
the home has a lovely friendly welcoming atmosphere. We never find her alone in her room, she’s always in a lounge with other company or doing an activity. The personal care is excellent, she always looks neatly dressed and happy. The care team are excellent! They keep us well informed of anything going on and are always available to talk to.

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Review from Dorothy G (Sister of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is cared for as an individual. Her privacy is respected and she is always treated with kindness. When she has needed medical support this has been provided promptly. A hairdresser attends regularly and nails are polished if required and creative activities are available. The staff provide
a happy relaxed environment and relatives are welcome.

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Review from Stephen K (Son of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Beech Dene since February and has settled in really well. The staff and management are professional, helpful and friendly and the residents seem happy and content.
The visiting hours are very flexible, and I'm just glad that they are looking after my mum so well.
A very big thankyou.

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Review from Angela B (Niece of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having the need to move my aunt from another care home, due to incorrect information being replayed on a number of occasions. We approached Beech Dene after a reliable friend who had her mother in the same care home for a long time and she was happy with every aspect.
Since admitting my aunt at very
short notice she was embraced by the staff caring for her. My aunt's dementia journey has been difficult and she has needed to be admitted to hospital a couple of times. Staff escorted her when we could not which was very reassuring.
Beech Dene staff show respect to my aunt when dealing with her needs which are very challenging at times.
My aunt is happy where she is and so are we.

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Review from Callum R (Ex Family Member) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went for the cakes and tea afternoon for Dementia UK. I had a fantastic time and the carers were nice and welcoming. The place looks lovely and the residents seemed in good spirits. A fantastic initiative and afternoon. Thank you to everyone involved!

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Review from Christine K (Daughter of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother initially went to Beech Dene for two weeks respite in July 2022, during this time Mum was assessed as requiring 24-hour care and became a permanent resident. It has taken my mum a few months to settle down due to her illness and environment change, but Mum is now well settled and seeing how
much Mum has improved since receiving the care from staff at Beech Dene is a joy. Mum tells me that all the staff are very good to her, and nothing is too much trouble for them when she asks for something. The staff have a laugh and a joke with Mum and she loves this, my mum has always had a cracking sense of humour and I feel that this is important for my mother's wellbeing, as I witness this interaction between staff and my mum I see that she is happy. Mum says she enjoys her meals and she is always given a choice of what she would like from the menu. When visiting Mum, all staff are welcoming, friendly and helpful. The care and support given by the staff at Beech Dene are outstanding.

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Review from David S (Son of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last 2 years, my mother has been a resident at the home, during lock down visits quite rightly were restrictive however reports from my mother were always good with reference to meals, facilities and the behaviour of staff. Of late I have visited in an 'unregulated ' way and consequently been
able to see how the home operates as a whole, staff and residents seem to interact well as I have seen in the communal areas. I feel that Mother has definitely benefited from being at Beech Dene comparing her deterioration from dementia etc, prior to taking up residency at the home we can see how the constant interaction with staff and residents seems to have slowed that deterioration. In the communal areas staff and residents interact well, and residents are gently encouraged to be involved without being too forceful. Staff are welcoming and recognise both myself and my mother as individuals. My mother's health is constantly monitored and attended to with the family being informed of any concerns.

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Review from J E (Daughter of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving in my dad has become so much healthier and happier, he's put on weight and hasn't had a fall.
The staff are helpful and very informative and always go above and beyond, we appreciate all they do.

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Review from Rosemary D (Daughter of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is excellent, Mum loves the positive lively interaction with the staff and residents and they cater well for Mum's complex dietary needs, Mum absolutely loves the food, so compliments to the chef.
The hairdresser does a marvellous job of her hair and this all makes for lifting her
spirits.
So a huge thanks to all, it's a very supportive, happy, environment you can actually feel this, it is palpable, a cohesive team, all working collectively towards to good of the residents, nothing seems to be too much.
It's the one home I have visited where the residents are openly communicative, this has been lovely to experience and comes from the encouragement they receive I have heard it, they have a very good rapport this shines through.

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Review from I S (Son of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Beech Dene for a couple of weeks of respite care. We looked around a few care homes, and Beech Dene's staff seemed really friendly and interactive with the residents. On all our visits there, the residents were mostly in the day room together and seemed happy and looked after. I'm sure
she'll be returning to Beech Dene again in the future.

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Review from Michelle S (Resident) published on 31 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My gran has been at Beech Dene for a few months and she has settled in well. She always seems very happy when we go to visit her. The staff are friendly and helpful and have built a good relationship with my gran, overall very pleased with the care that she receives.

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Review from Ivan G (Son of Resident) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the level of care and support that Mum receives at Beech Dene where she has been a resident for 2 months. Had one or two hiccups initially but they were dealt with promptly and efficiently. Mum seems very happy and settled now. During all our visits we have found the staff to be friendly,
thoughtful and helpful. If they have any concerns about Mum's health they always let us know during the visit or they will call us at home, they get in touch whenever there are any changes in her condition. The staff are very kind to Mum and take the time to do various daytime activities with her that keep her brain engaged, this is much appreciated. A hairdresser visits regularly and her hair always looks lovely. She enjoys very much the daily interaction with the other residents and loves that she's never short of company. Overall we are very happy with Mum's care at Beech Dene.

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Review from Becky R (Daughter of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Beech Dene Care Home for nearly five years. We have always been very happy with the care Mum receives and we have built good relationships with all of the staff. We visit on a daily basis and staff are always available to help if we have any concerns about Mum. I am especially impressed
that staff are also interested in my dad's welfare and have on occasions phoned to check he is ok if he hasn't called at the usual time.
All of Mum's needs are met and we could not ask for better care.

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Review from L P (Daughter of Resident) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I continue to be happy with the care and provision for my mother.
Mum is very settled, and no longer has concerns about her possessions. I feel she is well cared for at an appropriate level. I am most impressed with the staff, the care given and how they treat mum are good. They are always friendly
and helpful. Procedures are put in place for Mum's care at times of changing needs and she has benefitted from this.

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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Beech Dene is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Beech Dene is calculated as follows: ( (165 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 198 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Beech Dene is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Beech Dene

What types of Care is Beech Dene registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Beech Dene provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Beech Dene have?

There are 27 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Beech Dene?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Beech Dene to the centre of Leek?

0.6 mile(s) as the crow flies, distance by road may be significantly further.