Bonehill Lodge Care Home

62 Park Lane, Bonehill, Tamworth B78 3HZ
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9.8 50 Reviews
  • Bonehill Lodge Care Home, Tamworth
Bonehill Lodge is a CQC-rated ‘good’ (April 2018) care home in Tamworth that provides round-the-clock residential care for older people, through dedicated staff who understand how worrying it can be to ensure your loved one is well taken care of.

As soon as they arrive, your loved one will become part of the family and a member of the friendly group of residents that staff care for.

They will receive constant care and attention, support and companionship whilst catering for their every need and personal tastes. It doesn't matter whether you're funded privately or by social services, you'll be welcome here.

The worry that your loved one may have little quality of life will no longer be a concern. At Bonehill Lodge there’s always something to join in with or someone to chat to. Even if mobility is an issue, no one is ever stuck in their room, because a new lease of life beckons! There’ll always be a member of staff ready and willing to lend a supportive hand.

Whether on a long-term basis or respite care, a friendly atmosphere instantly puts everyone at ease. The Home often holds themed shows that involve singing to old favourites, something therapeutic and which further fuels the cheerful atmosphere. You can visit your loved one at any time, you’re always welcome and your input is encouraged to ensure the care staff exceeds your expectations.

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Care Provided by Bonehill Lodge Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 26 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Oaktrees Healthcare Ltd
  • Person in charge
  • Mandy Chapman (Care Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Last Refurbishment: 2012

Funding & Fees Guide for Bonehill Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Stairlift
  • Television point in own room

Bonehill Lodge Care Home Reviews (50)

Total of 50, showing 21-40
9.8

Bonehill Lodge Care Home has a Review Score of 9.8 (9.802) out of 10, based on 16 reviews in the last 2 years. Over all time Bonehill Lodge Care Home has 50 reviews.

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Review from Lynn H (Daughter-in-law of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to us living 2 hours away, the home gives us peace of mind that mum has everything she needs for a quality life. We are no longer worrying about her falling, not eating properly, the constant confusion over meds and simple day to day tasks. We are supported in the sense that we were finally listened
to, about our concerns for her overall well being, and most importantly they agreed with us that she was no longer safe living alone.
We have never seen her look so happy.

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Review from R R (Niece of Resident) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

More than happy with the level of care given to my Aunt since she moved into Bonehill Lodge. Staff - both care staff and management are very professional and approachable. Great organised activities and interests for residents.

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Review from Beverley (Daughter of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was admitted into Bonehill Lodge Care Home in September 2020. He has settled in well and although we have been unable to visit because of the Covid-19 pandemic and have a look around his new surroundings, on our window visits, he looks well-groomed, clean and tidy. He is smiley and is being well
looked after. The staff are very good at communicating with the family and everyone I have dealt with so far have been friendly and professional. Nothing appears to be a problem and they are very approachable. Also, it is nice to see the residents being active and not as you see in a lot of care homes, them sitting around in circles, falling asleep. I cannot comment fully on a lot of the categories, because as previously mentioned, we have been unable to actually go into the home and have a look around. Therefore, a lot of my options will be either satisfactory or good, until I can actually visit.

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Review from Linda (Daughter of Resident) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad became a resident in June 2020. It has been very hard with Coronavirus as we could not go into the home to look around. After a few difficult times, Dad has now settled in and seems happy. The staff are fantastic and have done all they could to help him settle in. They are always friendly and helpful
when we contact them.

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Review from Wendy Y (Daughter of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely pleasant, friendly house. Very warm and welcoming. We have never felt unwelcome and nothing is too much trouble for the staff.

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Review from C W (Daughter of Resident) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has just come out of hospital after eight weeks. The staff at the home have been wonderful. I could see the improvement of her mental health and wellbeing after five days. Staff have been helpful and caring, encouraging Mum to start walking again, all be it a shuffle and she needs a frame. With
their help and understanding, she has stopped crying as she feels safe and looked after.

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Review from D M (Daughter of Resident) published on 30 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A short time after my father moved into Bonehill Lodge; the home, unfortunately, needed to close its doors to visitors due to coronavirus. I was only able to visit the home a few times before lockdown. On each occasion, I was met by friendly staff, the home was clean, and the food looked appetising.
The safety of the residents being of paramount concern has meant that my father has been well looked after by kind and caring staff. On the few occasions he has required medical attention, there has been no hesitation from the management and carers to contact his GP, keeping me fully informed in the process. Thank you all for your kindness and hard work which has proved invaluable during these difficult times.

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Review from J W (Daughter of Resident) published on 25 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in Bonehill for one year and 9 months. He loves it. It is like home from home (actually he thinks it is a hotel without the bar). He has Alzheimer's and the management and staff all look after him very well. He has a nice room overlooking the garden, a tv, own belongings, lots of photos
and when the weather is good he can sit in the lovely gardens. The staff has been brilliant throughout the COVID-19 crisis.

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Review from Gordon H (Son of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It always feels homely each time I visit. All staff greet me in a friendly manner.
Whilst I am there all staff appear to give their best in view of condition of a lot of residents and it must be very frustrating for them on many occasions but always appear to be caring and helpful.

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Review from Ken H (Son of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's gradual decline into Alzheimer's and the problems this brings are well catered for by the excellent carers who look after her (sometimes demanding) needs. The recent redecorations have added to the homely feel of Bonehill Lodge and the monthly Newsletter is a nice innovation and it is always nice,
as a visitor, to be offered a tea or coffee! A big thank you to all the management and staff for your understanding and care.

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Review from Julie R (Daughter of Resident) published on 14 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother stayed for Carer Respite. She enjoyed being there and quote "would love to come back". She was very happy with the staff, management and food. Nothing seemed too much trouble for the staff to help her enjoy her stay. She was glad to have taken her own TV to watch as the activities provided
were not quite what she wanted to do all the time. She also enjoyed the rural setting and watching the local wildlife. Thank you very much for looking after Mum so well and making her stay a pleasure.

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Review from Sheila N (Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I came to the care home at the end of August, I wasn't too happy. The room I had was rather small but was promised a better room which overlooks the garden. I thought the residents were like myself (no dementia) but management was really kind as I wasn't happy in the lounge and let me have my own
chair in the conservatory and have really made it lovely for us and sis us proud. I had the room I was promised which was nicely decorated. I had one incident which I chose to forget as since then everything has been fine and everything has been done for my comfort and well-being. Thank you.

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Review from Daemon W (Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are considerate and helpful and friendly. They reassure me and try to make me as comfortable as possible.

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Review from John S (Power of Attorney of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home looks nice inside and out. The staff are very friendly, making a relaxing feeling which gives that extra homely feeling. This over a period of six weeks, the person staying at the home improved in leaps and bounds.
The medicine been given correctly and on time. Also going to bed at the correct
time and having a full nights sleep giving a great environment.

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Review from J S (Daughter of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy here and looks forward to returning when I take her out. That really says it all but they are kind, caring and attentive to detail.


There is a relaxed, friendly, welcoming feel to the environment which is warm and homely and the food is excellent.


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Review from P R (Son of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In a recent survey, we were asked by the management to use two words to describe Bonehill Lodge and I was very pleased to call it caring and homely. Despite an understandable staff turnover the management maintains a good standard of personnel and have very recently recruited albeit part-time a dedicated
activities coordinator. The home caters for a cross-section of needs which are well met by the staff. Could do with a tea/coffee area for visitors.
Freshly cooked food daily. The hairdresser visits twice a week, a very pleasant person. Activities are now frequent and varied. Management is effective and keeps the family informed in decision-making matters. We would recommend Oak Wing without hesitation for the care of persons with different types of Dementia.

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Review from Simon N (Son of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother took up residence at Bonehill Lodge in late August. There were some minor teething problems and my mother found it hard to adjust at first. However, any problems were quickly resolved by the home and the management went out of their way to both sort out problems and keep in touch with us as
her family.
My mother has now really settled and appears to be very happy with the service she is receiving from Bonehill Lodge. Seeing my mother happy and settled has made the whole family worry a lot less knowing that my mother is being properly cared for.

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Review from J B (Son of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bonehill Lodge provides me with the comfort and reassurance of knowing my father is receiving excellent care and attention.


Caregiving is a vocation and the management and staff reflect this.


The relationship is inclusive and there is a culture of ongoing continuous improvement.


I am delighted

Bonehill Lodge care for my father.

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Review from John H (Brother of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home has a friendly, supportive attitude to its residents.
Management acts quickly to any health and living concerns.
The staff are creative in the entertainment of residents and their participation.
The quality of food and accommodation is to a good standard within the resident cost.
This
year investment has been made both to the exterior and interior of the home.

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Review from John R (Son of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited other family members and ex-colleagues in a number of care homes. None come anywhere near as homely and friendly as Bonehill Lodge. The staff at Bonehill really do care.

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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Bonehill Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.802 for Bonehill Lodge Care Home is calculated as follows: ( (158 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 192 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bonehill Lodge Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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