Vitality Care Homes (Brookside) Ltd

159 Eccleshall Road, Stafford ST16 1PD
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10 50 Reviews
  • Vitality Care Homes (Brookside) Ltd, Stafford
Brookside Residential Care Home specialise in providing person-centred care of the elderly and those living with Dementia.

This beautiful care home features stunning views to the rear, of the large garden and overlooking the nature reserve. There is a conservatory for residents to relax and enjoy this lovely outlook.

There is a selection of comfortable bedrooms, majority of which are single with en-suites.

The attractive dining room offers a tempting, and varied menu of home cooked food, freshly prepared from local produce where possible. Individual tastes and special diets are catered for.

Highly trained staff are on call 24 hours a day, most of whom have or are working towards a recognised NVQ qualification.

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Care Provided by Vitality Care Homes (Brookside) Ltd

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Vitality Care Homes (Brookside) LTD
  • Person in charge
  • Lydia Bird (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (10)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Vitality Care Homes (Brookside) Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Vitality Care Homes (Brookside) Ltd Reviews (50)

Total of 50, showing 1-20
10

Vitality Care Homes (Brookside) Ltd has a Review Score of 10 (9.983) out of 10, based on 10 reviews in the last 2 years. Over all time Vitality Care Homes (Brookside) Ltd has 50 reviews.

Overall Experience

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Review from D S (Daughter of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Brookside for almost two years. It's such a difficult decision to trust a care home to look after your loved one. But you will not regret choosing Brookside. The care staff are wonderful, looking after everyone in a person centred way according to their needs. There are so many daily
activities with lots of art and craft, a regular visiting fitness team and entertainers. The entertainment includes singers, an accordion player, Shetland ponies and last spring hatching chicks in the home!
You know your relative is safe, happy and that all their needs are met. The food is always good and varied. The management team run the home really well. The facilities are good and the home has wonderful views over Doxey marshes. There is outside space to sit in the summer with beautiful hanging baskets and raised beds for the residents to grow vegetables. It feels very much like a family home, so many relatives visit regularly and are made as welcome as the residents.

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Review from S R (Niece of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After first setting foot through the front door at Brookside care home we knew this was the right place for my Uncle.He has been here since April 2024 and has fitted in very well.He has a lovely room with private bathroom and a great view.
He is always grateful for the care he receives 24/7 and it
puts our mind at rest to know that he is in a safe place.
The management and all the staff are very caring and nothing is too much trouble, they always make time for a chat when we visit and we are kept advised of his wellbeing either when visiting or by phone if it it is urgent.
There is always some kind of activity on in the lounges that the residents are free to attend and they celebrate all the main festivities during the year.
We would recommend Brookside in a heartbeat to anyone that are looking for a care home for there loved ones.

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Review from Stephen G (Friend of Resident) published on 2 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had a fantastic experience in all of our dealings with Brookside over a number of months.
From the owner, manager and staff, all have gone out of their way to make our friend feel at home. The atmosphere and facilities are excellent. They treat all of the residents and visitors with respect
and nothing was ever too much trouble.
Cannot recommend highly enough.

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Review from Bob S (Regular Volunteer) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my mother's stay in Brookside for the last 18 months of her life my Wife and I decided to continue with the Christian witness that my late Mum brought to Brookside.
As a regular visitor to Brookside I always find the facilities and staff to be of the highest order, good food and both physical
and mental stimulation ensure that the residents are cared for very, very well.

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Review from Jean H (Daughter-in-law of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having made what was a very difficult decision we were guided and supported as a whole family when Mum moved in. Sadly Mum only spent a few months at Brookside before her passing but she was very happy whilst in their care. She loved her bright and spacious room with her own modern bathroom, she enjoyed
the various activities that took place, and she kept her usual hairdresser who came into the home and used the salon at Brookside. She particularly liked the food and could choose to eat in her room if she wished or in the dining area. We cannot praise the staff and management highly enough, they definitely go the extra mile. Communication was exceptional, and we regularly received calls to see how we were all coping as a family with the transition. I feel that Brookside is a very welcoming and friendly home, we could call or visit whenever we wanted to. The staff are always approachable and extremely helpful and we are very grateful for the first-class care that they provided.

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Review from Martin W (Son of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was a resident with complex care needs for three and a half years and throughout this time I always felt staff were very caring, looked after him with dignity and kept him safe. Dad always told me he was in a posh hotel which is a testament to how he felt about the care he received and how the care
home is managed. I extend my grateful thanks to all the Brookside staff for looking after Dad.

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Review from Gordon H (Husband of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident of Brookside for approximately ten weeks. Overall she seems well cared for, happy and contented.
Thanks to the high level of support and dedication from the entire care team. I would highly recommend Brookside Care Home to anyone who is looking for a safe, clean and comfortable
environment for a loved one.

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Review from A W (Son of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very nice and friendly towards myself and my father. When my dad first moved in staff were extremely helpful with my father's settling-in process. Truly am happy with the hospitality given by the staff.

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Review from Carolyn T (Daughter-in-law of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Loving the new home extension, giving the residents a view over Doxey Marshes. The staff here have always been so friendly and my father-in-law has always felt right at home. The new rooms are so lovely, sending this care home into another category. I wouldn't want him to go anywhere else, first class.

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Review from Mel C (Daughter of Resident) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was admitted to the home in September 2022. This decision was very hard for both my brother and myself but the staff were amazing to help settle him. During Dad’s time at the home, he was loved and cared for by all the staff. He did engage whilst he could with the array of activities that were organised
for the patients with the staff going above and beyond to create memories and add these to their social media page. Dad’s condition deteriorated and he was fortunate to be able to spend his last weeks at the home with the love and care of the staff. The staff were amazing and clearly obvious that they thought a lot about Dad. We are so grateful for the love and support shown to us as a family on his passing and we certainly couldn’t have asked for better care. Many thanks to you all.

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Review from J G (Son of Resident) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was in this home for just over twelve months. Myself and my husband were extremely satisfied with the care she was given during this time. The staff were caring, loving, attentive and very professional to Mother-in-law's needs during her time there. The treatment we received as a family
during her passing in January was just amazing. We are very grateful to all members of staff for the professional but sympathetic and caring way they also looked after all of us as well as my mother-in-law. Many thanks.

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Review from Jodi B (Granddaughter of Resident) published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really cannot thank all the staff enough for taking care of my nan while she resided at Vitality Care Homes (Brookside) Care Home. Thank you so much.

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Review from Kelly W (Granddaughter of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was at Brookside for just over 12 months. Her time at the home was her last 12 months with us. Brookside cared for my nan to an extremely high standard. They were amazing carers and the activities that were put on in the lounge were brilliant and entertaining. Thank you so much for caring for
my nan.

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Review from E S (Husband of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent facility, one that gives help and support to both residents and relatives. The needs of residents are always considered and met. I feel confident that my wife's needs are met and supported in all needs. Medically, she is looked after and referred to regular treatment. She enjoys this home,
and they look after her.

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Review from Janet E (Daughter of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brookside Care home has given such excellent care and support to my dad, who had dementia. All his needs were attended to so thoughtfully by all the staff and management and without any hesitation to ensure he was comfortable and relaxed. The care and daily activities are second to none. The family
couldn't have wished for any more personal and friendly care.

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Review from Gill B (Daughter of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brookside Care Home are amazing. They have looked after my dad, who has dementia, for a couple of months now and are very patient and caring with him. The home is always clean and well kept and there are different activities on the go all the time, with the staff encouraging everyone to take part. All
the staff and management are helpful and very caring and nothing is too much trouble.

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Review from Jayne H (Daughter of Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although Mom didn’t manage to spend too much time within your care, I truly appreciate the care, compassion, and empathy shown to both Mom and to us, as a family. Nothing was too much trouble and the resident's needs were a priority. I highly recommend this care facility, genuinely caring carers, led
by a professional management team.

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Review from G P (Son of Resident) published on 2 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Vitality Care Homes (Brookside) for my mom who suffers from dementia based on a friend's recommendation. During her short stay, mom was looked after extremely well by friendly, caring and compassionate staff. The team always going the extra mile to make sure mom felt safe and comfortable, nothing
was too much trouble. As a family, we also received excellent support and feedback on a daily basis, regarding mom's needs and progress. Unfortunately, mom has now had to transfer to a nursing home, but we would strongly recommend Brookside, to anyone looking for a family-type environment for their loved one.

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Review from R M (Son of Resident) published on 2 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Vitality Care Homes (Brookside) with Alzheimer’s and the staff were very caring and considerate. My mother made some new friends and the staff shared footage of her dancing on a regular basis. I highly recommend Brookside and the whole team.

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Review from Christine M (Daughter of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were happy with the looking after and care you have given mum. She was well looked after, her room was comfortable and bright with nice views over the marshes. Meals were basic but okay. I think mum felt safe and secure, it was a shame she didn't join in much with the activities so really cannot
say anything about that.

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Current Review Score: 10.0 (9.983)

Overview of Review Score

The Review Score of 10 (9.983) out of 10 for Vitality Care Homes (Brookside) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.983 for Vitality Care Homes (Brookside) Ltd is calculated as follows: ( (115 Excellents x 5) + (2 Goods x 4) ) ÷ 117 Ratings = 4.983

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Vitality Care Homes (Brookside) Ltd is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Response by Vitality Care Homes (Brookside) Ltd to this inspection report

Brookside Care Home was inspected by CQC in December 2023. The report shows lots of good practice and remained good across three key areas: effective, caring and responsive. However, it is also clear that there is work to be done to address concerns relating to care planning and leadership.

We are committed to addressing the concerns raised and have put together wide-ranging action plans. We are pleased to confirm that the following changes have taken place in recent months:

New care planning system: We have implemented a new digital care planning system.

New management: We are pleased to have welcomed a new manager to the team. Lydia brings more than 15 years of experience of working in care.

Refurbishment works: We have recently done a lot of work to update Brookside. The result is more modern, comfortable surroundings with additional facilities.



Bed Vacancies

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Awards / Recognitions (2)

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Frequently Asked Questions about Vitality Care Homes (Brookside) Ltd

What types of Care is Vitality Care Homes (Brookside) Ltd registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Vitality Care Homes (Brookside) Ltd provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Vitality Care Homes (Brookside) Ltd have?

There are 27 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Vitality Care Homes (Brookside) Ltd?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Vitality Care Homes (Brookside) Ltd to the centre of Stafford?

1.1 mile(s) as the crow flies, distance by road may be significantly further.