Vitality Care Homes (Brookside) Ltd

159 Eccleshall Road, Stafford ST16 1PD
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10 50 Reviews
  • Vitality Care Homes (Brookside) Ltd, Stafford
Brookside Residential Care Home specialise in providing person-centred care of the elderly and those living with Dementia.

This beautiful care home features stunning views to the rear, of the large garden and overlooking the nature reserve. There is a conservatory for residents to relax and enjoy this lovely outlook.

There is a selection of comfortable bedrooms, majority of which are single with en-suites.

The attractive dining room offers a tempting, and varied menu of home cooked food, freshly prepared from local produce where possible. Individual tastes and special diets are catered for.

Highly trained staff are on call 24 hours a day, most of whom have or are working towards a recognised NVQ qualification.

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Care Provided by Vitality Care Homes (Brookside) Ltd

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Vitality Care Homes (Brookside) LTD
  • Person in charge
  • Lydia Bird (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (10)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Vitality Care Homes (Brookside) Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Vitality Care Homes (Brookside) Ltd Reviews (50)

Total of 50, showing 21-40
10

Vitality Care Homes (Brookside) Ltd has a Review Score of 10 (9.983) out of 10, based on 10 reviews in the last 2 years. Over all time Vitality Care Homes (Brookside) Ltd has 50 reviews.

Overall Experience

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Date Published

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Review from Christine H (Daughter-in-law of Resident) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was moved to Brookside nearly two years ago, due to dementia and constantly falling over. We found the home to be perfect for him, he could join in with other people in the lounge and mix with people. The staff are great, so friendly and helpful. My husband and I feel so much happier,
knowing he's constantly cared for 24/7. No complaint at all.

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Review from Jackie C (Niece of Resident) published on 15 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't express how thoughtful and caring everyone at Brookside care home is. Nothing is too much trouble, staff go of out their way to help residents and relatives with any issues. I can honestly say the manager helped and supported me with a lot of things, regarding my uncle. She built up a lovely
friendship with him and he was always having a chat and cuppa with her in the office. I've no choice but to move him to a nursing home now, as his health issues needed nursing care. I would strongly recommend anyone to go to Brookside. It is so friendly and a quiet family set up. I can't praise the staff enough.

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Review from Jan S (Daughter-in-law of Resident) published on 26 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A place at Brookside was found for my mother-in-law a few weeks ago and I cannot praise the care home enough. Myself and my husband are so impressed by the care provided, the manager and his staff have been in regular contact with us, updating us with her care plan and how my mother-in-law has settled
in. Food is excellent and nothing is too much trouble. Would highly recommend it.

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Review from Justine H (Daughter of Resident) published on 10 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautifully clean, well kept and cosy home.
Housekeeping is always immaculate.
The most wonderful caring professional staff.
Fantastic home-cooked food with a wide variety.
Different fun and games every day.
Interactive care doctors are so beneficial to know about Mum day and night.
Mum is
so settled and happy.

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Review from Tracy G (Daughter of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brookside care home focuses on the most important thing there is and that’s care. There are many very nice looking care homes around but in my experience, that’s all they are “nice looking”. My mother has been a resident here for 5 years and throughout her time, without exception, the staff and management
have looked after my mother with dignity, respect and above all else, care. We are so grateful to Brookside for everything they do in making my mother so happy and contented.

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Review from Luke W (Grandson of Resident) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the level of care given at Brookside towards my Nan, as she can be very difficult at times, but this has never affected the level of care provided. They always go above and beyond, make sure I'm updated with anything that goes on with my Nan, and contact me if anything is needed for
my Nan, or if I can offer any advice to improve the level of care towards my Nan. This leaves me very confident that she is being looked after to the best of their abilities. The care home manager is a fountain of knowledge and helped us extensively when we were after moving my Nan to Brookside, and even still to this day. I can't thank the management, carers, and all the staff enough for what they have gone through during the pandemic, and how well they continue to handle it. I honestly couldn't recommend a better care home. Thank you.

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Review from Elaine H (Daughter of Resident) published on 23 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brookside care home looked after my mum for the last 14 months. I can’t fault the Care home for their exceptional care for my mother. All the staff were caring, compassionate and helpful. The manager went above and beyond with any queries I had. My mum always seemed settled and happy during this period.

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Review from Teresa J (Friend of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brookside is a lovely home and my friend is very happy to be living there. The home is very clean, the manager is approachable and any problems are dealt with straight away. We are very happy and could not recommend it enough.

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Review from Karen B (Niece of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Brookside for just over five years now and we choose the home because it was small and friendly. My aunt also wanted to be near her friends and family, she has made some lovely friends also while being at Brookside. The staff are caring and nothing is too much trouble. It’s been
a really tough twelve months for everyone with Covid, but the management and staff have worked really hard to keep everyone as safe as possible. Always smiling, even when the days were tough, having to leave their families, not knowing what was going to happen next. So well done all, for all your hard work.

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Review from Kim H (Friend of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brookside is a lovely home and everyone is friendly and helpful. The manager is always friendly and approachable - nothing is too much and the home is clean and well decorated. Over the last year, they have supported my friend and myself with contact. I would like to say thank you to all at Brookside.

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Review from Vicki L (Granddaughter of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The love, care and overwhelming provision my nanna received from this care home, was outstanding. The staff go above and beyond, not just for the residents, but their families also. I cannot rate this place highly enough and we can't thank them enough for all they did for Nanna right up to and including
the night she passed over and went to Grandad.

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Review from Stephen B (Son of Resident) published on 29 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad moved into Brookside care home early December, needing 24-hour care. The Manager and her team made him very welcome and he settled very quickly thanks to their friendliness and care support. In the short time Dad was resident, he felt safe, well looked after and happy. Unfortunately, Dad passed
away a couple of weeks after moving in but I know he left us feeling comfortable, thanks to the great team at Brookside. I strongly recommend this care home to anyone in a similar situation to me in early December.

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Review from John W (Son of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my Mother and Father went into Brookside together in the autumn of 2019. They had a double room together. When Mom died, Dad was then offered a single room, which was useful as the cost is a lot less. Both rooms were very comfortable and nice places to live. Both Mom and Dad were very happy there.
Dad was happier and healthier there than he had been in years. In fact for a 93-year-old man who has always been a private person, we were amazed at how he joined in with all the social activities. Dad, playing Bingo! The care and friendship that all (and I mean all) the staff gave them was amazing. They cared for Mom and Dad exactly how we would have wanted. There was never a moment's regret by any of the family. Every time we went into the home (no notice required) before lockdown, and every time we did a window visit or spoke to the staff, we came away with a really positive and happy feeling. The whole family is so grateful for the care, friendship and love they gave. Thanks.

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Review from Karen C (Daughter of Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is amazing. They do all activities with the residents which they thoroughly enjoy. Nice to see everything on their facebook site to keep us all in the loop.

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Review from Lesley S (Daughter of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent home. Staff very friendly and caring, well managed by the owner/manager and team. So happy I made the decision for mum to go here. Have coped really well with lockdown and keep relatives well updated.

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Review from Val S (Partner of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner was a resident at Brookside for 18 months until April 2020. Whilst I was initially very anxious and protective and refused to accept he needed 24-hour care, I have to admit, the manageress and the staff sought to, and succeeded in, reassuring me that he was being well looked after and his
needs being met. I visited almost daily and always found the staff very caring, proactive, and responsive to his and the other resident's needs. He enjoyed exercise to music and singing sessions, bingo, skittles, one to one sessions with a carer, sitting in the garden and several other activities. He always enjoyed his food and the occasional trip to the local pub. Any concerns I had initially were soon overcome and I had every confidence in the care and management at Brookside, substantiated by the daily reports on my partner and which I was able to log in to and monitor from home. On the odd occasion where I may have a concern, it was always dealt with professionally.

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Review from A S (Son of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff and management always seem to be happy and attending the patients with courtesy.

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Review from Veronica P (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has lived at Brookside for 5 years and loves it. My recent visits have coincided with Bingo, Quizzes and musical exercise activity. I was told the afternoon promised "Pimms and Painting" in the lovely garden. The residents and staff were enjoying shared fun and laughter today. Dad always speaks
highly of his care and of the menu offered.

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Review from David P (Son of Resident) published on 22 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care and service is first class and I would have no hesitation in recommending Brookside to other people.

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Review from Bernard L (Resident) assisted by family/friend published on 13 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy to be living here.

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Current Review Score: 10.0 (9.983)

Overview of Review Score

The Review Score of 10 (9.983) out of 10 for Vitality Care Homes (Brookside) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.983 for Vitality Care Homes (Brookside) Ltd is calculated as follows: ( (115 Excellents x 5) + (2 Goods x 4) ) ÷ 117 Ratings = 4.983

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Vitality Care Homes (Brookside) Ltd is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Response by Vitality Care Homes (Brookside) Ltd to this inspection report

Brookside Care Home was inspected by CQC in December 2023. The report shows lots of good practice and remained good across three key areas: effective, caring and responsive. However, it is also clear that there is work to be done to address concerns relating to care planning and leadership.

We are committed to addressing the concerns raised and have put together wide-ranging action plans. We are pleased to confirm that the following changes have taken place in recent months:

New care planning system: We have implemented a new digital care planning system.

New management: We are pleased to have welcomed a new manager to the team. Lydia brings more than 15 years of experience of working in care.

Refurbishment works: We have recently done a lot of work to update Brookside. The result is more modern, comfortable surroundings with additional facilities.



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