Vitality Care Homes (Brookside) Ltd

159 Eccleshall Road, Stafford ST16 1PD
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10 50 Reviews
  • Vitality Care Homes (Brookside) Ltd, Stafford
Brookside Residential Care Home specialise in providing person-centred care of the elderly and those living with Dementia.

This beautiful care home features stunning views to the rear, of the large garden and overlooking the nature reserve. There is a conservatory for residents to relax and enjoy this lovely outlook.

There is a selection of comfortable bedrooms, majority of which are single with en-suites.

The attractive dining room offers a tempting, and varied menu of home cooked food, freshly prepared from local produce where possible. Individual tastes and special diets are catered for.

Highly trained staff are on call 24 hours a day, most of whom have or are working towards a recognised NVQ qualification.

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Care Provided by Vitality Care Homes (Brookside) Ltd

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Vitality Care Homes (Brookside) LTD
  • Person in charge
  • Lydia Bird (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (10)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Vitality Care Homes (Brookside) Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Vitality Care Homes (Brookside) Ltd Reviews (50)

Total of 50, showing 41-50
10

Vitality Care Homes (Brookside) Ltd has a Review Score of 10 (9.983) out of 10, based on 10 reviews in the last 2 years. Over all time Vitality Care Homes (Brookside) Ltd has 50 reviews.

Overall Experience

  • 45
  • 3
  • 2
  • 0
  • 0

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Review from J R (Daughter of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives at Brookside is excellent. The carers go out of their way to assist the residents, whilst maintaining as much independence as possible. The catering staff always try to fulfil dietary requests. The new management is improving the environment and offer support and advice to
family members.

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Review from Stephen C (Son of Resident) published on 9 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is in Brookside’s care. I have to say that the staff are so kind and very friendly and so approachable. I’m so happy that my father is in their care. The chef's apple crumble was soooo delicious. Thank you to the chef!

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Review from Lorraine G (Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came her Friday I have been so impressed everyone has been amazing so kind os helpful so friendly it is a stunning place immaculately clean so bit with beautiful rooms and bathrooms a stunning gardens the meals are delicious with such a lovely variety I was told it was beautiful but I didn't realise
it would be so beautiful and I am so lucky to be here.

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Review from Darren S (Son of Resident) published on 31 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is one of the best, they have the best interest of my mom, all the staff are great always happy people. They had a lovely party last week and everyone enjoyed it.

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Review from John P (Stepson of Resident) published on 31 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother moved to Brookside in March 2018 before the change of ownership, and we had a good feeling about it straight away. Consequently on hearing of a change of ownership we were initially a little unsettled. However, we need not have been concerned as things are even better now.


The staff

and management are excellent in respect of the quality of care, but also they are friendly and approachable. Brookside demonstrates a philosophy of treating each resident as an individual and ensuring the relationship suits individual personalities and needs.


My stepmother recently celebrated her 100th Birthday. Staff and management organised a fabulous party at their expense with a buffet, a singer, games and entertainment. Staff went in on their day off the day before to decorate and on the day to serve food and celebrate her Birthday. The whole day was thoroughly enjoyable for all residents and guests.


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Review from W C (Son of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home, great staff.
They really help my father with his difficult move and he is doing well.

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Review from J S (Daughter of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment Mum entered Brookside, as a family, we knew she was in the right care home, she was very unwell on arrival, but the wonderful care she, she soon improved and for 4 years she was so happy, then her frailty took over and depended on the carers more, as she was unable to completely look
after herself. The carers loved Mum as though she was their own Mum. Mum was in Brookside for 6 years and I never hear her complain at all. She always said they are so good to me. The family thank the staff at Brookside very much!!

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Review from Suzanne J (Friend of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a resident and the home is a very good standard and all the below areas are covered.

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Review from Susan M (Daughter of Resident) published on 13 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at Brookside Care Home, all the staff are highly trained and care for her, it’s a lovely community. The manager is very nice, it is very clean.

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Review from Joyce H (Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

From what I can remember, all was ok.

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Current Review Score: 10.0 (9.983)

Overview of Review Score

The Review Score of 10 (9.983) out of 10 for Vitality Care Homes (Brookside) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.983 for Vitality Care Homes (Brookside) Ltd is calculated as follows: ( (115 Excellents x 5) + (2 Goods x 4) ) ÷ 117 Ratings = 4.983

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Vitality Care Homes (Brookside) Ltd is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Response by Vitality Care Homes (Brookside) Ltd to this inspection report

Brookside Care Home was inspected by CQC in December 2023. The report shows lots of good practice and remained good across three key areas: effective, caring and responsive. However, it is also clear that there is work to be done to address concerns relating to care planning and leadership.

We are committed to addressing the concerns raised and have put together wide-ranging action plans. We are pleased to confirm that the following changes have taken place in recent months:

New care planning system: We have implemented a new digital care planning system.

New management: We are pleased to have welcomed a new manager to the team. Lydia brings more than 15 years of experience of working in care.

Refurbishment works: We have recently done a lot of work to update Brookside. The result is more modern, comfortable surroundings with additional facilities.



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