Broadmeadow Court Residential Care Home

London Road, Stoke-on-Trent, Newcastle-under-Lyme ST5 7JG
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9.9 55 Reviews
  • Broadmeadow Court Residential Care Home, Newcastle-under-Lyme
The team at Broadmeadow, many of whom have been with the home for over 15 years, make this home feel really special, with a warm, family feel the moment you walk through the door.

Devoted to enriching the lives of their residents, staff spend time getting to know what they enjoy doing, so they can create bespoke activities and experiences that bring them joy.

Following an impressive extension and refurbishment, there are lots of bright and airy spaces to enjoy. There is a large communal lounge, a café and a hair and beauty salon, with weekly visits from a mobile hairdresser. A chiropodist also visits monthly.

The gardens have had a £10,000 makeover, following an internal competition run by Sanctuary Care. Staff and residents were tasked with creating designs for a dream garden. The home won, and the garden looks fantastic, with wheelchair friendly pathways, a water feature, summer house and pontoon lighting. There are raised planters, where the residents grow their own fruit and veg, which they have enjoyed harvesting to use in the kitchen.

In the dining room residents enjoy delicious, home-cooked meals prepared by the chef, along with freshly baked cakes for afternoon tea.

The residents enjoy some wonderful activities, from pampering sessions, baking and live music, to trips to local zoos and garden centres, pub lunches and the Salvation Army centre.

The team embraces the local community into life at Broadmeadow, with visits from regular volunteers, work experience students and school children, who often treat residents to sneak previews of their performances. And the children of the staff have even formed their own choir, and regularly perform for the residents.   

Broadmeadow has lovely spaces for the residents to relax with loved ones, who are welcome at any time. And there is a private family and friends Facebook page, where they can catch up with what the residents have been doing.

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Care Provided by Broadmeadow Court Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Chris Singer (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Broadmeadow Court Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,026
    • RESPITE Self-Funded Residential Care from £1,026

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1026 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Broadmeadow Court Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Broadmeadow Court Residential Care Home Reviews (55)

Total of 55, showing 21-40
9.9

Broadmeadow Court Residential Care Home has a Review Score of 9.9 (9.870) out of 10, based on 13 reviews in the last 2 years. Over all time Broadmeadow Court Residential Care Home has 55 reviews.

Overall Experience

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Review from Tina O (Daughter of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into Broadmeadow for respite care in 2016 and thankfully stayed until her passing in January 2022. The care administered by the staff was remarkable. They became her extended family. I live over 60 miles away, but was happy to leave Mum in the friendly environment she had become used to
and no care homes near to me, compared with Broadmeadow. My mum always received exceptional care, but at the end of her life the staff showed great respect and dignity and they were always all kind and helpful. It was hard not being able to see Mum during lockdown, but I always knew she was getting the continued care and attention she needed.

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Review from C C (Daughter-in-law of Resident) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother in law is a resident there. She's only been in there for about a month, but she's thriving in there. So pleased every time we see her. The staff that we have met have all been absolutely brilliant.

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Review from P M (Nephew of Resident) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is now just over 12months that my aunt has been a resident in the care home. It goes without saying that the environment is safe and welcoming, as a care home should be. This care home offers much more than this. The staff are wonderful, they engage with the residents in such a way that it makes
my aunt feel loved and cared for. The staff make you feel as though it is not just a job, but a real commitment to the residents. Carers, whilst at work treat the residents like their own family. It has been a difficult 12 months, but the management went above and beyond to ensure that we were kept up to date with information and allowed to visit when we could. You hear lots of negativity about care homes, 'no matter how much it costs they are all the same'. No, they are not all the same, we have had experiences with other friends and close family in other care homes and this care home is brilliant. I wouldn't hesitate to recommend this home. Thank you to the management team and the wonderful carers.

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Review from J C (Daughter of Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had excellent care while her stay at Broadmeadow for her respite care and will certainly come again as mum says the staff were excellent with her care.

Reply from Fae Doherty, Senior Marketing Officer at Broadmeadow Court Residential Care Home

Thank you so much for taking the time to review our home - your kind words are so appreciated! It's wonderful to hear how happy you were with your mother's care - we do hope you consider Broadmeadow Court again for respite. Best wishes, Fae


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Review from T E (Friend of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very early days the home and staff are very good, it seems like a home from home type of place. The staff are very friendly and make you feel very welcomed when we visit.

Reply from Fae Doherty, Senior Marketing Officer at Broadmeadow Court Residential Care Home

Thank you for your kind words and 5* ratings - it's so appreciated by our teams. Best wishes, Fae


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Review from I D (Friend of Resident) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent rooms and food provided, staff are very helpful when visiting. The manager was particularly helpful. Seen a great improvement in my friend in a short time since his being at the home. Cleanliness and facilities my friend is good.

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Review from David W (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a great relief to know that my mum is really being looked after. The staff are so caring and professional, they go the extra mile to deliver a first-class experience.

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Review from B M (Power of Attorney of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Disappointed we can not take the resident out for the day into a safe environment for the sanity and self-confidence and health, each resident should be assessed on their merit and the risk the rest of the county can do this but Sanctuary Care are keeping their residents inside.

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Review from D P (Son of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has made changes to accommodate visiting during Covid and this has given our mum a boost in her well-being and she is now looking forward to having the rest of the family visiting towards the middle to end of the year. The outside conservatory is a safe area for visits. Many thanks.

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Review from Veronica F (Daughter of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have been wonderful throughout the pandemic. They are helpful to relatives and respectful, and happy when working. There is always a good atmosphere in the home.

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Review from David W (Son of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The lounge, bedroom and bathroom facilities are entirely suitable - clean, comfortable and just right for the residents. I've witnessed the staff taking over distributing all of my mother's medication needs and engaging with her GP. The staff have provided a safe and caring environment while maintaining
a level of personal engagement and banter with my mother, such that it doesn't feel at all stuffy. The meals have been first-rate and simple things like tea and biscuit rounds, have kept my mother engaged with people. The staff I've met, have all been kindly, engaging, chatty, constructive, supportive and interested. They engage with my mother in a respectful, yet chatty manner - I couldn't be more delighted. Summary: My mother has already informed me that she thinks the staff are "wonderful" and the care has been "excellent", she is looking forward to this next stage of her life.

Reply from Fae Doherty, Senior Marketing Officer at Broadmeadow Court Residential Care Home

Thank you for such a wonderful review - it really is appreciated and we do hope we can welcome you back properly to Broadmeadow Court soon.
Best wishes, Fae


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Review from Claire S (Daughter of Resident) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the care that Mum received when she was a resident of Broadmeadow Care Home for just over 12 months. The care and support she received were excellent, all the staff showed care, friendship, skill, understanding and empathy. We would not hesitate in recommending Broadmeadow
Court to anyone it was amazing.

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Review from A B (Daughter of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has resided at Broadmeadow for several years now. The home is comfortable and safe. The staff have always been pleasant.

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Review from J V (Daughter of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who has Alzheimer's and her partner moved into Broadmeadow Court in March 2019. My husband, daughter, and I had visited several care homes and were unanimous in our choice. We took Mum to view it and showed her partner photographs. It was a difficult decision to put them both in care but at
91 and 88 years I could no longer care for them at home. Sadly Mum's partner died within a month but he died knowing she was well looked after. On the day of his funeral mum had a stroke and we thought she would have to move but luckily she was able to stay. The staff was wonderful from the beginning and at the end of visits when Mum and I were upset, a carer would go and sit with Mum and another would come and talk to me. We cannot thank the staff enough for everything they have done and for their care, especially during the pandemic.

Reply from Fae Doherty, Senior Marketing Officer at Broadmeadow Court Residential Care Home

Thank you for such a lovely review - our staff will really appreciate it. Best wishes.


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Review from A J (Partner of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff at Broadmeadow a very happy group, a very caring team.
On my visits we, the residents and visitors have been entertained occasionally by a singer enjoying a good sing-a-long. The activities also seem to go down well. Special calendar dates are often celebrated and their
Xmas is a joy to behold. A very hardworking and caring staff.

Reply from Fae Doherty, Senior Marketing Officer at Broadmeadow Court Residential Care Home

Thank you for such a wonderful review of our home and team, they will really appreciate it. Best wishes.


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Review from Elaine G (Daughter-in-law of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been a resident for almost 4-years; she is treated with individual love and care. All the staff are extremely professional and show her the utmost love.
The management is always in touch and relays up to date information regarding care.

Reply from Fae Doherty, Senior Marketing Officer at Broadmeadow Court Residential Care Home

Thank you so much for such a kind review - our team will really appreciate it. Best wishes..


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Review from Liz H (Daughter of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Broadmeadow since the beginning of May. It is a warm, bright and very friendly place. Having just 32 residents at most (4 or 5 rooms are left for respite) enables residents to be well cared for and given much personal attention with dignity, love and humour. All staff are
happy, friendly and approachable, whether it be the office staff, carers, cleaners or maintenance man. Residents, their rooms and all public areas are kept clean. Rooms are spacious with ensuite (toilet and sink) and also have a fridge, cupboard and worktop. Large bay windows let in lots of light and mum is able to have lots of family photos on the large integrated window shelf. Regular activities, games, entertainment and trips out are organised. Family are made most welcome and kept well informed. The meals are excellent and as a result, mum has gained some much-needed weight. It has been a pleasure to be involved with the home, and a weight off my mind, knowing mum is settled. Top marks!

Reply from Fae Doherty, Senior Marketing Officer at Broadmeadow Court Residential Care Home

Thank you for such a wonderful and extensive review Liz! Your review is an invaluable asset to our home and, for our potential residents' and their families so we really do appreciate it. Best wishes.


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Review from A A (Goddaughter of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Broadmeadow is a friendly, welcoming and compassionate care home. All staff are very much resident focussed in all they do. There is always a varied activity programme and also a whole range of events which includes external performers which visit on a regular basis.
The food is of a high standard
and varied. There is an open door policy which makes Broadmeadow a very approachable care home.

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Review from R W (Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care here is extremely good. We are all well looked after. The food is good and you can ask for any food, drink or anything else within reason. I have been well taken care of since I moved here. Can't thank them all enough.

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Review from Sandra S (Daughter of Resident) published on 5 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Not an easy decision to put a loved one in care, but after looking at many homes we decided on Broadmeadow Court and so glad we did. Our mum has been a resident at Broadmeadow for the past 5 years, unfortunately, mum passed away in May 2019. I just wanted to say that the care she received was wonderful,
the staff, well we cannot fault them, she was safe, clean and well looked after, always a nice meal to be had. We cannot thank them enough, they treated mum with respect and helped us right up to mums passing. Thank you again to all the staff.

Reply from Kate Yates, PR Officer at Broadmeadow Court Residential Care Home

We are so sorry to hear of your mother’s passing and are so thankful that the team at Broadmeadow were such a wonderful support. We shall be sure to pass on your lovely comments. With warmest wishes.


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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Broadmeadow Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Broadmeadow Court Residential Care Home is calculated as follows: ( (134 Excellents x 5) + (20 Goods x 4) ) ÷ 154 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Broadmeadow Court Residential Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (4)

Chris

Chris Singer

Job Title: Home Manager

Joined: 2008

I have worked at Broadmeadow Court since 2008. Our wonderful residents keep me coming back every day - they all make me laugh!


Clare

Clare Dale

Job Title: Chef Manager

Joined: 2007

I love my job as Chef Manager as we truly are one big family at Broadmeadow Court.


Joanne

Joanne Sargeant

Job Title: Care Assistant

Joined: 2015

Broadmeadow Court is so family orientated and I love working with our residents.


Nicola

Nicola Lawe

Job Title: Team Leader

Joined: 2013

I have good friends here, it's very homely for our residents and we all work so well together.