Broadmeadow Court Residential Care Home

London Road, Stoke-on-Trent, Newcastle-under-Lyme ST5 7JG
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9.9 55 Reviews
  • Broadmeadow Court Residential Care Home, Newcastle-under-Lyme
The team at Broadmeadow, many of whom have been with the home for over 15 years, make this home feel really special, with a warm, family feel the moment you walk through the door.

Devoted to enriching the lives of their residents, staff spend time getting to know what they enjoy doing, so they can create bespoke activities and experiences that bring them joy.

Following an impressive extension and refurbishment, there are lots of bright and airy spaces to enjoy. There is a large communal lounge, a café and a hair and beauty salon, with weekly visits from a mobile hairdresser. A chiropodist also visits monthly.

The gardens have had a £10,000 makeover, following an internal competition run by Sanctuary Care. Staff and residents were tasked with creating designs for a dream garden. The home won, and the garden looks fantastic, with wheelchair friendly pathways, a water feature, summer house and pontoon lighting. There are raised planters, where the residents grow their own fruit and veg, which they have enjoyed harvesting to use in the kitchen.

In the dining room residents enjoy delicious, home-cooked meals prepared by the chef, along with freshly baked cakes for afternoon tea.

The residents enjoy some wonderful activities, from pampering sessions, baking and live music, to trips to local zoos and garden centres, pub lunches and the Salvation Army centre.

The team embraces the local community into life at Broadmeadow, with visits from regular volunteers, work experience students and school children, who often treat residents to sneak previews of their performances. And the children of the staff have even formed their own choir, and regularly perform for the residents.   

Broadmeadow has lovely spaces for the residents to relax with loved ones, who are welcome at any time. And there is a private family and friends Facebook page, where they can catch up with what the residents have been doing.

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Care Provided by Broadmeadow Court Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Chris Singer (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Broadmeadow Court Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,026
    • RESPITE Self-Funded Residential Care from £1,026

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1026 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Broadmeadow Court Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Broadmeadow Court Residential Care Home Reviews (55)

Total of 55, showing 41-55
9.9

Broadmeadow Court Residential Care Home has a Review Score of 9.9 (9.870) out of 10, based on 13 reviews in the last 2 years. Over all time Broadmeadow Court Residential Care Home has 55 reviews.

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Review from Sue B (Daughter of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Broadmeadow Court for over 2 years. He can't stand or walk and has dementia. The kindness and care shown to my dad is more than words can say. It is a homely environment and staff treat everyone the same. It is a very demanding job and they all do it with respect and a smile. The
food is lovely and all homemade. When you leave a loved one in someone else's care it is a big decision. It gives me peace of mind knowing that my dad is in a well run, fun, safe place with lovely staff.

Reply from Fae Doherty, Marketing Officer at Broadmeadow Court Residential Care Home

Dear Sue, thank you so much for your kind words. We understand how difficult the transition into care can be for both our residents and their loved ones so it is wonderful to hear that you have peace of mine leaving your dad in our care. Best wishes, Fae.


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Review from A C (Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident here for many many years.
The care that I receive is very very good. If I have an occasional fault to complain about it, it can soon be settled.
Food and cleanliness standards are very good.

Reply from Fae Doherty, Marketing Officer at Broadmeadow Court Residential Care Home

Dear Audrey, thank you so much for reviewing our home. It is wonderful to hear how happy you are with the care you receive and that the team are responsive to your needs. Best wishes, Fae


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Review from J F (Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On respite at present, care second to none. Meeting with home manager on Monday to make arrangements to become a permanent resident.
Staff are marvellous, wonderful. They have become my friends. I feel very safe and cared for.

Reply from Fae Doherty, Marketing Officer at Broadmeadow Court Residential Care Home

Thank you for taking the time to review our home. It's wonderful to hear how well you're getting on with us, and that you'd quite like to stay! Best wishes.


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Review from Susan S (Daughter of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Alzheimer's and has lived at Broadmeadow since August 2016 and I and my family have been very pleased with the care she has received throughout the various stages of her illness. The family visits regularly and at different times and on different days and ruing that time we have seen
nothing that has worried us unduly. Any minor concerns we have had were reported and were dealt with quickly. We feel informed on her condition and feel welcomed by the staff.

Reply from Fae Doherty, Marketing Officer at Broadmeadow Court Residential Care Home

Dear Susan, thank you for your feedback - it is truly invaluable. I will be sure to pass your kind words onto the manager and the team. Best wishes, Fae.


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Review from D T (Son of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are hard working, polite and caring. Rooms are clean and tidy. The food is excellent with a healthy and varied menu. The health and medication of the residents are monitored regularly.

Reply from Fae Doherty, Marketing Officer at Broadmeadow Court Residential Care Home

Thank you for your feedback on Broadmeadow Court, and our team. Best wishes, Fae.


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Review from Sylvia (Daughter of Resident) published on 16 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother is 96 years old. She has taken on a new lease of life since moving into Broadmeadow Court in September 2014. She regards her room as home. She enjoys the company of the other residents and the activities. She also relates well to the carers. The menus on offer are varied and plentiful.

Reply from Fae Doherty, Marketing Officer at Broadmeadow Court Residential Care Home

Dear Sylvia, thank you for your kind words. It is wonderful to hear how well your mother is doing at Broadmeadow Court! I will be sure to pass your feedback onto the manager and the team. Best wishes, Fae


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Review from A H (Daughter-in-law of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was a resident of Broadmeadow Court Residential Care Home since 2015. Mum sadly passed away in the hospital on 2nd December 2018. I cannot praise the staff enough for the wonderful caring way in which mum was looked after. Mum had a lovely room, enjoyed taking part in all the activities
and loved the home cooked food. Mum was part of the Broadmeadow family from her first day there.

Reply from Fae Doherty, Marketing Officer at Broadmeadow Court Residential Care Home

Thank you so much for taking the time to review Broadmeadow Court, your feedback is invaluable to us and the home's team. I am very sorry to hear of your loss, but it wonderful to know that you were so pleased with your mother-in-law's care whilst at our home. I will be sure to pass your kind words onto the team. Best wishes, Fae


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Review from Zowie P (Granddaughter of Resident) published on 1 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall satisfactory. Care staff are lovely, show patience and are very helpful. Management is the opposite. I found them to be rude, no patience and frankly don't care. I think this needs to be approached and rectified urgently.
We had a few problems regarding management and I have had to face this
head on. Food/options need to be addressed for residents with dietary requirements, as I find they go without or the kitchen has run out of food and the residents have left overs.
Not good enough.

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Review from Mandy (Daughter of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't find any faults at all. Recommend the home to anyone. All comments are true.

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Review from Terry D (Great-Nephew of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we visit everything seems fine. The staff are good and the home is clean.

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Review from Joseph B (Son of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All round good.

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Review from Shirley S (Daughter of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very helpful in all aspects of Mum's care.

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Review from Paul S (Son-in-law of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers and staff are excellent. Organisation is good and the home is run to a high standard.
Accommodation is dated and could benefit from modernisation.
The bathroom is a priority for improvement as there is staining to the sink which is permanent.
Overall a good care home with great staff.

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Review from Sheila P (Daughter of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During mum's recent illness the care she received was extremely kind and tender.
The family were also treated with friendly concern for our feelings.
Mum recovered against all expectations - to the credit of ALL the staff.

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Review from Angela R (Daughter of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always pleasant to talk to, also management is available if needs be. Home is always clean and cleaning staff are very good. The only down thing is the lounge is not big enough and if there were a fire, it would be quite difficult to get people out in a short amount of time.

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Current Review Score: 9.9 (9.870)

Overview of Review Score

The Review Score of 9.9 (9.870) out of 10 for Broadmeadow Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.870 for Broadmeadow Court Residential Care Home is calculated as follows: ( (134 Excellents x 5) + (20 Goods x 4) ) ÷ 154 Ratings = 4.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Broadmeadow Court Residential Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (4)

Chris

Chris Singer

Job Title: Home Manager

Joined: 2008

I have worked at Broadmeadow Court since 2008. Our wonderful residents keep me coming back every day - they all make me laugh!


Clare

Clare Dale

Job Title: Chef Manager

Joined: 2007

I love my job as Chef Manager as we truly are one big family at Broadmeadow Court.


Joanne

Joanne Sargeant

Job Title: Care Assistant

Joined: 2015

Broadmeadow Court is so family orientated and I love working with our residents.


Nicola

Nicola Lawe

Job Title: Team Leader

Joined: 2013

I have good friends here, it's very homely for our residents and we all work so well together.