Carden Bank

16-18 Belvedere Road, Burton-on-Trent DE13 0RQ
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9.2 19 Reviews
  • Carden Bank, Burton-on-Trent
Carden Bank specialises in residential and respite care needs and is well-respected in and around the Burton-on-Trent area for friendliness and professionalism.

Carden Bank offers skilled care with highly trained and motivated staff. Staff are experienced in handling care needs especially when care requirements can become very complex.

Carden Bank prides itself on offering and maintaining a service tailored to each individual whilst at the same time ensuring that dignity and respect are a high priority at the heart of the service.

Residents are welcome and are encouraged to make decisions regarding their own care with their best interests, freedom and self-esteem taking priority. As a small home, staff pride themselves on making the transition into care as smooth as possible, keeping things as 'home from home' as possible.

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Care Provided by Carden Bank

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 17 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Natalie Montroy (Home Manager)
  • Admission Criteria
    • Private or funded
    • Ages 55+
  • Room Information
    • Single Rooms (13)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Carden Bank

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £850
    • Self-Funded Residential Dementia Care from £850
    • RESPITE Self-Funded Residential Care from £850
    • RESPITE Self-Funded Residential Dementia Care from £850
  • (these prices are only a guideline, please contact Carden Bank to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time. If visitors anticipate arriving after 8pm, kindly telephone and speak to the person in charge.


  • Parking

  • There is a private car park located adjacent to the care home.


Carden Bank Reviews (19)

9.2

Carden Bank has a Review Score of 9.2 (9.201) out of 10, based on 4 reviews in the last 2 years. Over all time Carden Bank has 19 reviews.

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Review from Rachel S (Daughter-in-law of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as we looked at Carden Bank we knew it was the right place for my father-in-law, who has dementia.
The friendly welcome from the manager and the staff and the feeling of being at home rather than a care facility.
The staff are lovely and we are very happy with all aspects of his care.
Thank
you to the manager and her fabulous team.

Reply from Andrea Charlesworth, Area Manager at Carden Bank

Thank you for your wonderful review. It is lovely to see that Carden Bank continues to be a friendly environment and that you are happy with all aspects of care. I will pass this over to the manager and her team.


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Review from Janet M (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum didn’t want to go into a care home, but she couldn’t cope at home any more. She wasn’t eating or drinking properly and couldn’t look after herself. The decision was extremely difficult for me and my family, as it was not what she wanted, but it was the best decision we ever made. Since being
at Carden Bank my mum eats all of her food, drinks a lot more, and has constant attention and company. The carers are great, constantly checking the welfare of all the residents, bringing them cups of tea, chatting and interacting with them, and looking after their every need. I cannot fault the home at all. I’ve seen a great change in my mum for the better. I’m really happy about everything and I know my mum is safe and happy in there.

Reply from Andrea Charlesworth, Area Manager at Carden Bank

Thank you for your lovely review and how Carden Bank has supported a positive experience for you, as a family, and regards to your mother's improved quality of life in our care. We will pass this over to the manager and her team.


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Review from K H (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and it was with a heavy heart that I decided to place her into care. I looked at a few care homes and decided on Carden Bank and in my view I definitely made the right choice. All the staff show compassion, are very caring and treat my mum with dignity and respect. They also care
about the resident's families, providing me with much-needed support when I most needed it. Was it the right decision to place Mum at Carden Bank? Most definitely yes, as she receives the best possible care. A big thank you to all staff, you're brilliant.

Reply from Andrea Charlesworth, Area Manager at Carden Bank

Thank you for the lovely comments made in regards to your mother's care at Carden Bank, which work in line with our core values as a care provider. It is also great to see that as a family, you are also supported. I will pass on your kind comments to the home manager and her team.


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Review from Alison K (Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has advanced Vascular Dementia and it became too difficult to care for him at home.
This care home was so understanding of the situation and the problems we encountered, Dad moved in with minimal fuss and was made so welcome in the relaxed caring and supportive environment. Since being there
he has flourished, has new friends and company whenever he wants it, good food and readily available attention from carers whenever needed, they are always visible and approachable.
The manager is an absolute star and the team are wonderful.
It's not always important what a place looks like it's the heart of it that matters, and this home has a fabulous heart.
Well done to them all.

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Review from S B (Sister of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our sister (who has special needs) has been a resident at Carden Bank Care Home for a number of years now and we would like to express our gratitude for the care she is receiving. She is very happy being there and it is good to have the peace of mind of knowing that she is being well looked after. The
level of care given to our sister has, and continues to be, outstanding, with staff going to great lengths to cater for our sister's every need. We cannot praise the management and staff enough.

Reply from Andrea Charlesworth, Area Manager at Carden Bank

Thank you for taking the time to write this lovely review. The team will continue to be dedicated and supportive of your sister's care to ensure that she remains happy. I will share this with the home manager and team regards to your kind words.


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Review from Sally T (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carden Bank Care Home is homely, clean and comfortable and is perfect for my dad who has dementia. He has lived there for over a year now and the staff are always kind, friendly and very caring and, most importantly, he is treated with dignity and respect. Relatives are warmly welcomed and we are kept
up to date with Dad's care plan. Dad often comments on how lovely the food is and how the staff make him laugh.
I am confident that my dad is safe and well looked after in a caring and friendly environment.

Reply from Andrea Charlesworth, Area Manager at Carden Bank

Thank you for your kind review. It is lovely to see that the team continue to work within Belvedere's values and that your dad enjoys his food and that they make him laugh. It is also nice to know that they welcome you and that you are included within your dad's plan of care. I will feed this back to the manager and team at Carden Bank.


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Review from Linda P (Daughter of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Carden Bank Care Home a very caring place when my mother first arrived. They were very welcoming and settled my mother very quickly. The manager was very good and explained everything in detail to us which put our minds at rest. Further to that, the staff are very helpful and always got
time for any one-to-one conversations. She always looks forward to her excellent meals.
Many thanks to the management and staff, we know Mum is safe and secure.

Reply from Andrea Charlesworth, Area Manager at Carden Bank

Thank you for your very kind review about how hard the team work, I will ensure that the feedback is passed on to the manager and the team at Carden Bank.


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Review from Linda W (Daughter of Resident) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to Carden Bank frightened and upset. He was put at ease by all the friendly staff who also showed a lot of empathy towards myself and my brother and sister.
This week my dad has looked very settled and we are very pleased with him. We also go on the app showing his daily routine. This
puts our minds at rest. We can’t thank the staff enough.

Reply from Andrea Charlesworth, Registered Home Manager at Carden Bank

Thank you for the lovely positive feedback! It has been a pleasure supporting you, your siblings and your dad to ensure that transition from home to the care environment has been a smooth process and attentive to everyone's needs. As you are aware, we have an open-door policy and look forward to building a great relationship with you all. I will also feedback this to our dedicated team.


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Review from David E (Son of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum only stayed here overnight but all the staff did everything possible to try and keep my mum as comfortable as possible.

Reply from Andrea Charlesworth, Registered Home Manager at Carden Bank

Thank you for taking time to give a positive review for Carden Bank. We are glad that you felt Mom was supported with her short stay within the home. We wish you all the best for the future.


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Review from Andy P (Nephew of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

New owners took over Carden Bank (Burton-on-Trent) and due to Covid19, I have not had a chance to visit, however, it has been refurbished both inside and out, the outside now looks brilliant. Before the lockdown, the staff/management was all excellent. As it is the same staff, I expect the levels of
care are the same.

Reply from Andrea Charlesworth, Home Manager at Carden Bank

Thank you for taking the time to complete an online review for Carden Bank. I have shared this with the team. We can not wait for families to be able to enter the newly refurbished home safely and see the changes that have been made under the new care providers. We value your feedback.


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Review from J E (Son of Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Carden Bank for almost 6-weeks, and they have been excellent at settling her in. Her room had been newly decorated and carpeted, and she could take a lot of her belongings with her. The staff are caring and helpful, and the chef even makes my mum her own meals when she does not
like the meals provided. I find the management easy to speak to, and they do their best to make residents and family feel valued.

Reply from Andrea Charlesworth, Home Manager at Carden Bank

Thank you for your lovely feedback. I have informed the team of your positive comments including the home chef. I am glad that you feel valued and that we have effectively settled your mother into her new home from home environment. She is a pleasure to care for.


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Review from Madeleine S (Daughter of Resident) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted firstly on a temporary basis and then changed to permanent during the lockdown. I cannot fault the staff - they are so caring and compassionate. I am looking forward to being able to enter the home to see all the interior refurbishments - the exterior looks wonderful. The addition of
the conservatory to enable pre-arranged 1:1 visits is a lovely gesture. Communication by all the carers is much appreciated at this very difficult time - I particularly love the matching hearts - 1 for me and 1 for my mum. It is a weight off my mind that mum is so well cared for and looks so well and happy - thank you team Carden Bank.

Reply from Andrea Charlesworth, Home Manager at Carden Bank

Thank you for your lovely feedback. The hearts were a small gesture at this difficult time. We are glad that you like our allocated visiting area to enable you to continue to see your mother safely. Your kind words will be shared with the team.


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Review from L E (Granddaughter of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana has lived independently most of her life and due to an incident she had a couple of months ago; she needed to go into care due to concerns over her poor mobility.
The staff were very welcoming and accommodating and have continued to be so throughout.
Her independence has been maintained
continuously throughout to the best of her own ability.
It is clear that dignity is promoted at all times and care and support is always delivered on a person-centred care basis which is important to my nana as she is very particular on what she does and doesn’t like so this has been very reassuring to her.
Care staff do a great job and work tirelessly to ensure she is happy and well cared for.
Choice is offered on a daily basis in all aspects of the care and support that is being delivered.
So far I am more than happy with the standard of the home in which she is now living in.

Reply from Andrea Charlesworth, Home Manager at Carden Bank

Thank you for your review which is important to us as a new care provider and care service. I am glad that you feel that your nan is recieving the appropriate care to her needs with a person centred approach. I will inform the care staff of your positive feedback regards to the care they provide as a team.


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Review from J T (Daughter of Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad entered the home during the COVID-19 lockdown, the home did everything they could to help him settle in and lessen his confusion.

Reply from Andrea Charlesworth, Home Manager at Carden Bank

I am glad that you feel that we were proactive on admission, and we will continue to support your dad at this difficult and confusing time. Your father is a pleasure to care for. Thank you for taking the time to give the home some feedback. Always know that we have an open-door policy and always available to have a chat.


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Review from C C (Daughter of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carden Bank is a very friendly and welcoming care home. The managers are very professional in their work and listen to any concerns you have. All staff interact well with residents and keep them clean and comfortable. I would highly recommend placing a loved one in this welcoming establishment. I am
so glad my Mum was placed at Carden Bank. She is happy and well looked after. A big thank you to all.

Reply from Andrea Charlesworth, Home Manager at Carden Bank

Thank you for your lovely positive comments. We value your feedback, especially during this difficult time. Your mother is a pleasure to look after and I am so happy that you trust us to care for her. Remember that we are always there for you too.


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Review from G H (Sister of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am looking forward to being allowed inside the home. Not only to sit, hug, kiss, and spend quality time with my sister but to see the refurbishment. The outside looks amazing. I am sure the inside will too. The home has come on leaps and bounds since my sister was first admitted almost two years ago.
It will be difficult as I have not seen inside the home.

Reply from Andrea Charlesworth, Home Manager at Carden Bank

Thank you for your lovely feedback. We can't wait for you to see the change and improvements that have been made in the home under the new management and care providers. Your sister loves you dearly, and I know she can't wait for the time to come where you can continue your special bond and spend quality time with one another. As you know, we are always there for you through this difficult and challenging time.


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Review from M B (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is under new ownership and management, the improvements are great and when the home is completely refurbished the establishment will be excellent in all areas. The staff are happy, food has improved, the home and facilities are much improved. My mother is well cared for, comfortable and
interacted with well by all the staff. Well done! To the team. Thank you.

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Review from M D (Daughter of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went there and dad wanted to go there too. The staff are very friendly and helpful, nothing is too much trouble. They even buy things for residents out of their own pocket because they care and enjoy making the residents happy. I've even said I will go there when it's my turn. The food is very
good, I had meals with my dad over the months. I was made to feel like part of the family. Welcome anytime. Now dad has passed, I will still go and see everybody, they have become a big part of my life.

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Review from Joan H (Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in Carden Bank Rest Home for 16 years. I am very happy with the care home provided for me and the help I always get from the management.

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Current Review Score: 9.2 (9.201)

Overview of Review Score

The Review Score of 9.2 (9.201) out of 10 for Carden Bank is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.826 for Carden Bank is calculated as follows: ( (38 Excellents x 5) + (8 Goods x 4) ) ÷ 46 Ratings = 4.826

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.375 Points relating to the number of positive Reviews for Carden Bank is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4, which has been reached with 4 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Carden Bank

What types of Care is Carden Bank registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Carden Bank provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Carden Bank have?

There are 13 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Carden Bank?

Own Furniture if required, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Carden Bank to the centre of Burton-on-Trent?

0.6 mile(s) as the crow flies, distance by road may be significantly further.