Elizabeth House

Sandy Hill, Werrington, Stoke-on-Trent ST9 0ET
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6.0 3 Reviews
  • Elizabeth House, Stoke-on-Trent
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Care Provided by Elizabeth House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 35 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Physiotherapy

Good to Know

  • Owner
  • Elizabeth House Rest Home Ltd
  • Person in charge
  • Rupal Patel (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020

Facilities

  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Elizabeth House Reviews (3)

6.0

Elizabeth House has a Review Score of 6.0 (5.976) out of 10, based on 2 reviews in the last 2 years. Over all time Elizabeth House has 3 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 1

Date Published

3
0
1
2
1

Review from S P (Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my husband received. The staff and management were pleasant, and very friendly made me feel very welcomed when I visited, the food was very nice I was offered meals, I would recommend the home to others.

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Review from Jay S (Son of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Where do I start! Mistreating of residents, won't accept LPA's, and banning resident's family members for no reason at all. Some rooms don't have hot water, wallpaper falling off the walls, and toilets not working in some rooms. I mean the list is endless. I can't express to you how bad this place is.
For example, the management which includes the owner continually lies! if you challenge anything that goes on within Elizabeth House, the management team will ban you and then accuse you of harassment. Please do not send family members here. It will be the worst thing you ever do!

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Review from Viv M (Respite Resident) published on 1 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I thoroughly recommend Elizabeth House retirement home. The staff, management, food, environment, facilities etc are all first class.


Staff and management cannot do enough for you. They are incredibly kind-hearted and caring people whether you are the oldest or the youngest.


They have catered

for my food intolerances and wishes as far as ever possible keeping smiles on their faces!


The staff always try to find time to have a chat and laugh with all the residents. We are all treated with respect at all times also.
I would highly recommend Elizabeth House to everybody whether you are in respite like me or full time like most of the residents.


I would be happy to answer any questions.


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Current Review Score: 6.0 (5.976)

Overview of Review Score

The Review Score of 6.0 (5.976) out of 10 for Elizabeth House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.833 for Elizabeth House is calculated as follows: ( (8 Excellents x 5) + (4 Goods x 4) + (12 Very Poors x 1) ) ÷ 24 Ratings = 2.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.143 Points relating to the number of positive Reviews for Elizabeth House is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 1 Positive Reviews ÷ 7 = 0.143

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Elizabeth House

What types of Care is Elizabeth House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Elizabeth House provide?

Physiotherapy is an additional type of care provided.

How many Rooms does Elizabeth House have?

There are 35 Single Rooms.

What are the Facilities & Services at Elizabeth House?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Elizabeth House to the centre of Stoke-on-Trent?

3.6 mile(s) as the crow flies, distance by road may be significantly further.