The Firs Care Home

Wodehouse Lane, Gospel End, Sedgley, Dudley DY3 4AE
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9.8 68 Reviews
  • The Firs Care Home, Dudley
The Firs Care Home can accommodate 57 residents and is located in a leafy area of Gospel End, Sedgley. The experienced and highly skilled team takes great pride in achieving a professional and friendly care environment, allowing the residents to feel comfortable, safe, and fulfilled.

The team encourage visits to see the quality of the care that residents receive while residing in the home; the care manager will gladly show you around the home and explain what they can offer.

At The Firs, there are six Core Values of Care to ensure that staff, residents, and their loved ones can be confident in the care delivered. These are:
•        Privacy
•        Dignity
•        Rights
•        Independence
•        Choice
•        Fulfilment

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Care Provided by The Firs Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Victoria Harvey (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (57)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for The Firs Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,300
    • Self-Funded Residential Dementia Care £1,050 – £1,300
    • RESPITE Self-Funded Residential Care £1,050 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,050 – £1,300
  • (these prices are only a guideline, please contact The Firs Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Firs Care Home Reviews (68)

Total of 68, showing 21-40
9.8

The Firs Care Home has a Review Score of 9.8 (9.795) out of 10, based on 34 reviews in the last 2 years. Over all time The Firs Care Home has 68 reviews.

Overall Experience

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Date Published

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Review from Susan S (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and supportive staff at all times.

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Review from J H (Granddaughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean home, staff are very friendly. I had a pleasant visit.

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Review from Samuel H (Grandson of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visited my grandad in the home, the home was clean, my grandad seemed very comfortable with being there, the staff seemed very friendly and helpful.

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Review from B M (Husband of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always welcoming and friendly. The activities are great and they have canal boat trips, pub visits and all sorts.

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Review from Carol R (Daughter of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom feels this is her 'home' and has settled well over almost 2 years. She has been treated with respect and enjoys the activities and the food. Her wishes are respected and she is able to have time in her room, watch TV and be 'quiet' when she wishes. The homely atmosphere and banter with the carers
are evident whenever I visit. I am kept fully informed about Mom's health/care and have always felt that Mom is in the right place. Excellent carers who work hard and entertainment staff are always busy with varied activities.

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Review from Sharon B (Daughter of Resident) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in the home since December 2022. He has been well cared for and all the staff including the management go above and beyond to ensure all residents are happy, well cared for and as independent as possible. The activities team provide a variety of activities and makes them inclusive to
all. My family have also been made to feel very welcome and I visit daily. The meals and hospitality family are very good. I have been very happy with the care dad has always received.

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Review from Rebecca H (Granddaughter of Resident) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been part of the Firs family since December 2022. The care he has received since being here has been impeccable by both carers, management and the activities team. Everyone is welcoming, friendly and inclusive to all. The way staff help, support and strive for my grandad to be as independent
as possible is such a delight. He is always happy, well fed and remembers his please and thank yous! We as a family couldn't be happier with the home, as we feel it is home from home for him and us.

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Review from K R (Daughter of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the care of The Firs Care Home for the last 7 years. She has always been well looked after and this continues to be the case as her needs increase. She is always clean and well-fed. Mum has a special smile for her carers and she gives them a look of understanding and thanks. The staff
are always welcome and well-informed about my mum and I pray my mum finishes her days at The Firs in the place where she is happy and content. I thank everyone from the bottom of my heart.

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Review from Stuart B (Son of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad seems very relaxed and well-fed and looked after, he is in the right place.

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Review from Julie E (Daughter of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Firs is a friendly and comfortable place. The staff are excellent in every way, nothing is too much trouble for them. Relatives and visitors are always made to feel welcome. Residents are always treated with dignity and kindness. Overall a lovely caring home.

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Review from C M (Daughter of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother came into The Firs she is in a much safer place. The staff are amazing and so friendly. It's great that dad and I can bring the family dog. The residents love to have a fuss too. The meals smell amazing. The activities are varied and day trips and pub lunches are also available. We feel
content that mom is definitely in the right place, safe and being looked after.

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Review from Christine Y (Friend of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting every week I have to say the staff are absolutely wonderful, very friendly and very caring. They look after the people very efficiently.

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Review from David J (Son of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I describe my experience at The Firs Care Home as excellent. All staff are really helpful, and caring and all residents are cared for with dignity.

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Review from Beryl H (Wife of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care my husband is given. It can’t be easy dealing with him as the stroke has taken his ability to speak. All the staff are very caring and take their time with him. They also show care and consideration to all the family. The staff are always welcoming and pleasant, no
miserable faces to the residents or the visitors. The residents are well cared for and made to feel happy and loved. The meals are of a high standard and the home is kept very clean.

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Review from Lynn P (Daughter of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went and viewed several different homes, and without a doubt, the best in the area for cleanliness (five stars). Staff are very pleasant and caring. Management very supportive and knowledgeable. Meals (five stars), especially bread pudding. Without a shadow of any doubt, the best care home we visited,
not to mention the entertainment and events (five stars). Excellent home.

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Review from C C (Granddaughter of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nan's move to The Firs has not been straightforward. She has had to overcome some hurdles and some sadness in her journey. However, she is happy and enjoys the activities. She has formed some nice relationships with carers and with some residents. I wish she could be in her own home, but she is happy
and well-regarded, so I'm happy too.

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Review from Helen A (Daughter of Resident) published on 7 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is always involved in all the activities that are going on at The Firs Care Home (evidenced by photos on Facebook). She has always enjoyed being involved and gets great pleasure in doing so. It was a hard time during Covid lockdown but the staff were all as friendly and helpful as they could have
been and now it's lifted I have seen for myself the love and care the residents get including my mother. There's always a smile and a cuppa waiting for both me and Mam. Thank you all.

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Review from Linda W (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mum has received since she has been at The Firs. The home is lovely and homely. The staff are all very caring and attentive the food is exceptional. There are lots of activities to keep the residents entertained. All in all very happy and cannot fault anything.

Reply from Victoria Harvey, Manager at The Firs Care Home

Many thanks for your lovely comments and review. It's lovely to have lovely feedback from our residents' loved ones.


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Review from S F (Sister of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff and carers to be very kind and caring. Compared to wghere she stayed last, the care is second to none. Upon visiting, the staff are incredibly welcoming and respectful too. The residents, especially seem to enjoy the activities that are organised for them and happily join in.
I also look forward to the images taken and shared online with the familes. My sister always looks happy.

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Review from S R (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my dad in his room inside the care home for the first time since restrictions have been lifted. After the covid test and wearing the provided PPE, I was led to where he was waiting. A cup of tea and biscuits were offered. It was absolutely wonderful to see my dad again, in close contact so
that I could hold his hand and have a relatively private conversation. The atmosphere was relaxed and caring and nothing was any trouble. I can't wait to go again.

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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for The Firs Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for The Firs Care Home is calculated as follows: ( (327 Excellents x 5) + (71 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 404 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Firs Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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