Review from Kenneth B (Husband of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience

My wife has only been at the Firs for two weeks but my initial impression is that she is well cared for and treated with respect and dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Sister-in-law of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience

Very friendly, trustworthy, helpful staff. Nothing is too much trouble, and the residents (in my opinion) are made to feel like they are living in a home from home and are made to feel very welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dawn H (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience

I have been extremely happy with the level of care that my mother has received during her time at the Firs care home. All the staff are very caring and friendly. They go the extra mile to put activities and events on for the residents. It is always a pleasure to visit Mom at the care home, as it is

very warm and welcoming.

Reply from Victoria Harvey, Manager at The Firs Care Home

Thank you for leaving this lovely review about The Firs Care Home and saying such kind words about the team. Best Wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gillian S (Wife of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience

Since being admitted to the Firs in November 2020, I have been pleased with my husband's care and as a family, we selected the right home to give him the personal care and stimulation mentally, that he requires. The staff are always so pleasant and caring.

Reply from Victoria Harvey, Manager at The Firs Care Home

Thank you for leaving this lovely review about The Firs Care Home and saying such kind words about the team. Best Wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracey T (Niece of Resident) published on 2 June 2021
Submitted via Website • Report

Overall Experience

My Auntie is really settled at The Firs and she especially loves getting involved with the activities. The Management and staff go above and beyond and the care she receives is exceptional. The home is very clean and modern and food always smells amazing. 5 star all the way. Keep up the good work.

Reply from Victoria Harvey, Manager at The Firs Care Home

Thank you for the lovely feedback and review it is nice to know that your Auntie has settled well into our care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colette W (Niece of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience

It is so reassuring to know that my auntie is cared for 24-hours/7-days a week and kept as active as possible by the activity team, especially one lady who goes above and beyond.

Reply from Victoria Harvey, Manager at The Firs Care Home

Thank you for writing such a lovely review about The Firs Care Home and for taking the time to do this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P B (Son of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience

My mum has been in The Firs for several years and has always been very happy with the way she has been looked after. The staff are very friendly, helpful and flexible to allow her to live in the way she wants to. The food has always been good, and the dealing in the home has always been to a high standard.

Visiting has always been easy and a lot of effort has been put into providing safe visits during the Covid pandemic. An excellent home.

Reply from Victoria Harvey, Manager at The Firs Care Home

Thank you for writing such a lovely review about The Firs Care Home and for taking the time to do this; it's lovely to know your mom is happy at our home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A W (Niece of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience

An amazing care home. My auntie has been at The Firs Care Home for nearly two years. The staff and management are all amazing, and she is very comfortable there. She enjoys engaging in all the wonderful activities and themed days that are put on. Management is really good and approachable. Never had

any concerns. Keep up the work everyone; you have provided 5-star care to my auntie from day one!

Reply from Victoria Harvey, Manager at The Firs Care Home

Thank you for writing such a lovely review about The Firs Care Home and for taking the time to do this; it is lovely your auntie has settled so well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane H (Niece of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience

Personally, I cannot praise The Firs enough - the care provided to my uncle has been second to none. Staff and management are approachable, and most importantly, helpful, respectful and kind at all times. The activities on offer are amazing. Well done to everything there for making The Firs a proper

home for our relatives and for keeping them safe during the pandemic.

Reply from Alex Hartles, PA to Directors at The Firs Care Home

Thank you for leaving this lovely review about The Firs Care Home and saying such kind words towards the team. Best Wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Son of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience

The Firs Care Home and all of their staff are excellent. They really do treat their residents like members of their own families. The rooms and common areas are spotlessly clean. The food is well balanced, nutritious and tasty. The staff have tremendous sympathy and patience with residents and are kind

and thoughtful towards family members. We would not hesitate to recommend the home to friends and family.

Reply from Victoria Harvey, Manager at The Firs Care Home

Thank you so much for this amazing review. It is really great to hear such a wonderful review like this, and it shows all the hard work the team have put in. Thank you for supporting the home. Best Wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P C (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience

Excellent care provided. Individualised care is evident. Staff are very approachable, and care goes above and beyond the expected standard. Very varied and extensive activities programme. Lovely environment. Excellent relationship between staff, residents and relatives. Excellent job with regard to

keeping everyone safe (Covid).

Reply from Alex Hartles, PA to Directors at The Firs Care Home

Thank you so much for this amazing review. It is really great to hear such a wonderful review like this, and it shows all the hard work the team have put in. Thank you for supporting the home. Best Wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Wife of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience

This is limited because I did not enter the home when he was admitted on 22/05/2020 because of Covid. The only time I entered the home was on 10/03/20201 when was taken straight to his bedroom then escorted out after the visits. All of the staff I have spoken to seem to be nice people - caring, helpful,

sympathetic and understanding, and they should be commended for the dedication and hard work they do in such awful and difficult circumstances.

Reply from Alex Hartles, PA to Directors at The Firs Care Home

Thank you for taking the time to write this lovely review for The Firs Care Home; your incredibly kind words towards the team really do make their continuous hard work worthwhile. Best Wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John T (Son of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience

Lovely, caring staff. My dad is very comfortable. The home and staff have worked very hard during lockdown to facilitate visits etc, which has helped us a lot. The food and care have always been excellent, and I could not recommend it enough. The only downside is the parking, but this is something that

can’t be helped.

Reply from Alex Hartles, PA to Directors at The Firs Care Home

Thank you for writing this wonderful review about The Firs care home. It is great to hear that your dad is comfortable and that he is receiving the care that he deserves. We really appreciate your feedback and support towards the amazing team at The Firs, and we are currently in the process to expanded parking but will keep family's updated when we have been given more news. Best Wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark J (Son of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience

The Firs staff have shown the utmost care for my mother at all times. During the pandemic, the greatest care and safety has been in place. Extremely happy that my mother has been well cared for and kept safe.

Reply from Alex Hartles, PA to Directors at The Firs Care Home

Thank you very much for taking the time to write such kind words about The Firs care home. We really appreciate your feedback and support. Best Wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith W (Son of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience

My mother is settled and happy at The Firs. Despite multiple health conditions, she receives first-class support and has, as a result, has a good quality of life. She particularly enjoys the activities and the food. As result, our family are happy and confident to leave my mother in the care of The

Firs. During the last 12 challenging months, this has been important to all of us.

Reply from Alex Hartles, PA to Directors at The Firs Care Home

Thank you for taking the time for writing a wonderful review about The Firs Care Home. Comments like this really do make the team's endless hard work and dedication worthwhile knowing that it is allowing your Mother to have a good quality of life and that it gives you and the family confidence that she is getting the best care and support needed. We hope that the easing of restrictions has allowed you to see your mother more frequently after such a difficult 12-months. Thank you for your continuous support towards the home. Best Wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine L (Sister of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience

This care home gives excellent care 24/7, in my opinion. The activities through lockdown have been second to none! She looks extremely well and happy, which is all that's important. The staff are delightful, and the organisation on the present visits is really good!

Reply from Alex Hartles, PA to Directors at The Firs Care Home

Thank you very much for taking the time to write this amazing review about The Firs Care Home. We really appreciate your support and extremely kind words. It is also great to hear that the current visits are going well and that you are getting to see your loved one after such a difficult year. Best Wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa K (Niece of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience

My uncle came into The Firs in November 2020. It was a really hard decision to make, but he needed more support and help than I could give him. I briefly got to look around due to Covid, and I felt welcomed as soon as I got there. I know he is safe now and is being looked after and has company, a better

quality of life.

Reply from Alex Hartles, PA to Directors at The Firs Care Home

Thank you for writing such a lovely review about The Firs Care Home and for taking the time to do this. It is great to hear that your uncle is settled at the home and that his quality of life is better, as we understand how difficult it is to make the decision to move a loved one into a home. Best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer C (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience

My mother has been here for two weeks following a hospital stay. I can't thank the management team and staff enough for their kindness, flexibility and patience in helping my mother settle in as best as they can and for their reassurance with the family.

Reply from Alex Hartles, PA to Directors at The Firs Care Home

Thank you very much for taking the time to write this amazing review about The Firs Care Home. It is great to hear your mother has settled in since she came out of the hospital. We really appreciate your support and the lovely words towards the team at the home. Best Wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie S (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience

My mother has resided at The Firs Care Home for three years. I find the staff extremely caring and compassionate. I am always informed by staff about any changes in my mother's condition. I would highly recommend The Firs. I have also noticed about the consistency of the staff, which in my opinion,

speak volumes. Thank you.

Reply from Alex Hartles, PA to Directors at The Firs Care Home

Thank you very much for taking the time to write this lovely review about The Firs Care Home. We really appreciate your continued support and the extremely kind words towards the team members. Best Wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen M (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident of The Firs Care Home since July 2020. The staff at the care home have been amazing during this time. They welcomed her in the middle of the pandemic when we were struggling, as a family, to provide daily support for her. All necessary checks were carried out effectively,

but sympathetically as well. Since then, she has settled in fabulously and seems really happy and well cared for. I wouldn't hesitate in recommending The Firs as an ideal home for people who needs extra care to support their daily needs.

Reply from Alex Hartles, PA to Directors at The Firs Care Home

Thank you very much for taking the time to write this lovely review about The Firs Care Home. We really appreciate your continued support and extremely kind words towards the excellent team we have at the home. It is great to hear that your mum is really happy at The Firs, as this is the most important thing, along with the quality of care she receives. Best Wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

The Firs Care Home

Care Provided by The Firs Care Home

Good to Know

Funding & Fees Guide for The Firs Care Home

Facilities