The Firs Care Home

Wodehouse Lane, Gospel End, Sedgley, Dudley DY3 4AE
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9.8 68 Reviews
  • The Firs Care Home, Dudley
The Firs Care Home can accommodate 57 residents and is located in a leafy area of Gospel End, Sedgley. The experienced and highly skilled team takes great pride in achieving a professional and friendly care environment, allowing the residents to feel comfortable, safe, and fulfilled.

The team encourage visits to see the quality of the care that residents receive while residing in the home; the care manager will gladly show you around the home and explain what they can offer.

At The Firs, there are six Core Values of Care to ensure that staff, residents, and their loved ones can be confident in the care delivered. These are:
•        Privacy
•        Dignity
•        Rights
•        Independence
•        Choice
•        Fulfilment

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Care Provided by The Firs Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Victoria Harvey (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (57)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for The Firs Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,300
    • Self-Funded Residential Dementia Care £1,050 – £1,300
    • RESPITE Self-Funded Residential Care £1,050 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,050 – £1,300
  • (these prices are only a guideline, please contact The Firs Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Firs Care Home Reviews (68)

Total of 68, showing 61-68
9.8

The Firs Care Home has a Review Score of 9.8 (9.795) out of 10, based on 34 reviews in the last 2 years. Over all time The Firs Care Home has 68 reviews.

Overall Experience

  • 61
  • 7
  • 0
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Date Published

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34

Review from Elaine E (Daughter of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly and helpful; pleasant rooms.

Reply from Alex Hartles, PA to Directors at The Firs Care Home

Thank you very much for taking the time to write this review about The Firs Care Home. We really appreciate your support and the kind words towards the home. Best Wishes.


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Review from S C (Son of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints whatsoever. My mother is extremely well cared for. The activities provided are second to none.

Reply from Alex Hartles, PA to Directors at The Firs Care Home

Thank you for taking the time to write such a positive review. It is great to hear the high level of care and activities your mom is receiving at The Firs. Thank you for showing your support towards the home. Best wishes.


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Review from J H (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our mother has been at The Firs, she has received exceptional care. The care staff are absolutely outstanding, and we are very happy with the care Mom is receiving. The Firs has done an outstanding job during the lockdown, and for us to be able to see Mom in the pod has been fantastic. Overall,
we can't fault the service of care at The Firs.

Reply from Alex Hartles, PA to Directors at The Firs Care Home

Thank you for taking the time to write such a lovely review and saying such kind words towards the excellent team at The Firs. I will make sure the staff see your review. It is great to hear you are now seeing your mom again after such a difficult year. Thank you for continuously supporting the home, and we are really pleased to hear the level of care your mom is receiving. Wishing you all the best.


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Review from C S (Daughter of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, pleased with the care, very polite and always helpful. So glad she has come to stay in your care home.

Reply from Alex Hartles, PA to Directors at The Firs Care Home

Thank you for your lovely words towards The Firs Care Home. The dedicated and hard-working team will be delighted to hear this, and we are glad that your loved one is part of The Firs community. Kindest Regards.


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Review from Kim G (Daughter of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring staff who treated relatives with respect. Good use of activities. The home is clean and modern. All residents look happy here, and the food always smelled good.

Reply from Alex Hartles, PA to Directors at The Firs Care Home

Thank you for taking the time to review The Firs Care Home and for your great feedback. We really value your kind words towards the home and appreciate the continued support. Kindest Regards.


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Review from Lisa B (Daughter of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very pleased with the level of care that is provided to my mom. The care home has regular activities and entertainment, which I feel is very important, especially living with dementia. Very caring staff and I am confident in knowing my mom is being looked after. I think, personally, this is
the best care home in the area.

Reply from Alex Hartles, PA to Directors at The Firs Care Home

Thank you very much for your lovely review. We are really glad to hear the confidence you have with the home as this is such a crucial part, especially as this last year has been extremely tough for everyone involved, so we cannot thank you enough for your continued support. Kindest regards.


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Review from Anne C (Daughter of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completely satisfied with the service provided and the level of care the residents receive. It is a happy environment and the staff are very friendly. During the past 12-months, where I have not been into the building, there has been entertainment and activities provided.

Reply from Alex Hartles, PA to Directors at The Firs Care Home

Dear Anne, the last 12-months have been extremely changeling for the care sector, but as a company, and for our individual care homes, we have got through this period and some type of normality is resuming. All the staff at The Firs ranging from kitchen, domestics through to care and management have sacrificed a lot for the love of the residents that reside at The Firs.
Thank you for your glowing comments; I do appreciate you taking the time to write your thoughts; I will pass your praise onto the staff.


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Review from Julie P (Daughter of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, very pleasant, always happy to chat with the residents. Feels more like family really than carers. Mom is very settled. The rooms are nice. Food is once; Mom says can't grumble. Activities are put on to keep everyone busy and occupied. We love seeing all the photos and videos; it keeps
us connected. Thank you all so much for allowing visits to start.

Reply from Alex Hartles, PA to Directors at The Firs Care Home

Dear Julie thank you for taking the time to write the review. I am extremely pleased you and the family are happy with the care your mom receives at The Firs. I will pass on your glowing comments to the wonderful team that work at our care home.


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Current Review Score: 9.8 (9.795)

Overview of Review Score

The Review Score of 9.8 (9.795) out of 10 for The Firs Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.795 for The Firs Care Home is calculated as follows: ( (327 Excellents x 5) + (71 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 404 Ratings = 4.795

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Firs Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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