Maple Tree Court

140 Gloucester Road, Kidsgrove, Stoke-on-Trent ST7 1EL
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9.7 79 Reviews
  • Maple Tree Court, Stoke-on-Trent
Anchor's Maple Tree Court is located in Kidsgrove and provides residential and dementia care for up to 64 older people. Its facilities include a tea room, activities room and a number of cosy, quiet lounges. The home is continuing to welcome new residents.

The home's communal areas are light and spacious and provide a nice environment where residents can relax and socialise. All rooms within the home are single with en-suite wet rooms and underfloor heating as standard.

All meals are freshly cooked within the home from locally sourced ingredients. Maple Tree Court offers a number of activities, such as coffee and cake each week, where the local community is welcome to join residents.

The home has its own hair and beauty salon and outside the home, there are secure landscaped gardens and outdoor seating areas.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into its retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

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Care Provided by Maple Tree Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 64 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Natalie Boden (Manager)
  • Admission Criteria
    • Please contact Maple Tree Court directly to discuss your enquiry.
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (64)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2015
    • Number of floors: 2

Funding & Fees Guide for Maple Tree Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,023
    • Self-Funded Residential Dementia Care from £1,023
    • RESPITE Self-Funded Residential Care from £1,023
    • RESPITE Self-Funded Residential Dementia Care from £1,023

  • Our colleagues at Maple Tree Court will be happy to discuss our fees and what is included in these.
  • (these prices are only a guideline, please contact Maple Tree Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Maple Tree Court.


  • Parking

  • Onsite parking is available, including disabled spaces.


Maple Tree Court Reviews (79)

Total of 79, showing 21-40
9.7

Maple Tree Court has a Review Score of 9.7 (9.738) out of 10, based on 25 reviews in the last 2 years. Over all time Maple Tree Court has 79 reviews.

Overall Experience

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Review from David B (Son of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very pleasant, appear to be very well organised and always have the time to listen to you. My mother is much happier and healthier, I would say mainly due to how well looked after she is with regular meals and medication.

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Review from Karen R (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We find all the staff are exceptional with the care of our mum. Even the staff who are not on her floor engage with her when she is around the home. Since moving she has improved considerably nutritionally. We are pleased with her care and to know she is safe and cared for.

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Review from M G (Wife of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring and supportive staff. Many facilities are available for residents. No pressure on residents to use or participate in planned activities. Visitors are always welcome. Residents are made as comfortable as possible.

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Review from Jacqui N (Daughter-in-law of Resident) published on 3 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff work hard to care for residents.
Large turnover of staff which is pretty common in care homes.
Lack of activities for the floor our mum is on, which is the floor for residents with more severe dementia, although there are some residents on that floor who have the capability.
Some of these
look to be totally bored with very little to do and have seen some caring for other residents.
Always seems to be a lot going on on the lower floor.
Quite sad because these residents need the stimulation.
Shame the organisation cannot put an activity coordinator in place rather than relying on staff to think of things to do.

Reply from Claire Wright, Manager at Maple Tree Court

Thank you for taking the time to review Maple Tree Court and we are pleased that you rate our rooms as excellent. We have an all team approach to activities with a daily, weekly and monthly activity calendar in place. Our activities are arranged with our residents' input. We encourage residents to take part in activities but respect their wishes if they do not wish to participate and arrange individual activities to suit interests. I am happy to discuss activities and all aspects of our care with you at a mutually convenient time.


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Review from J D (Niece of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellent. All care staff are very friendly and helpful to residents and family members. All the activities and food are brilliant. Most importantly they keep family members informed and my Aunt is very happy here.

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Review from E B (Daughter of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely little dad is so well cared for, and he's very content. The staff are all very welcoming and friendly to my mum every time she visits Dad. The home smells very fresh and is bright and cheerful in decor.

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Review from Philip S (Son-in-law of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff who are always very helpful with us and the resident.

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Review from I W (Son of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellent.
Permanent staff are excellent but have seen agency staff not pulling their weight.
Visitors are treated well by staff. I suggest limiting phones to staff agency workers.
The catering is amazing - well done. Nothing is too much trouble. Keep up the good work.
The garden is
looking good.

Reply from Claire Wright, Manager at Maple Tree Court

Thank you for taking the time to review Maple Tree Court, we are pleased that you rate our overall experience as excellent. We appreciate your kind comments regarding our team and our catering. I will pass this feedback on to my colleagues. Our use of agency staff is a temporary measure whilst recruiting to ensure we can provide our residents with the required levels of care. I will discuss the use of mobile phones with the agency staff.


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Review from Jackie R (Daughter of Resident) published on 20 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is nothing that I can fault about the home, my mum is happy, really well cared for. She is always clean and looks smart. The food is outstanding. All the staff are friendly and approachable, they always find time to answer any questions. It was a really difficult decision to place Mum into a care
home, but the home has made this easier for the family, knowing how well looked after Mum is.

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Review from Keith T (Husband of Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well looked after by staff.
The care home has dealt very well over the last two years with the COVID related.
All residents are well looked after.

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Review from Angela C (Daughter of Resident) published on 22 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the care home very friendly and polite. My mother is cared for very well. Sometimes I've found it difficult to talk to my mother by telephone when there were restrictions due to COVID, but now the care home has opened up to visitors again it's much better. I've put that down to poor internet
connection, which I hope soon gets sorted. Everything else I'm satisfied with.

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Review from Rebecca J (Granddaughter of Resident) published on 22 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, very committed and caring to the residents. Lots of activities for the residents and support for their families.

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Review from Karen C (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Maple Tree Court for six years - it really is home from home. I cannot speak highly enough of the excellent care she receives. The staff are caring, attentive and care for Mum's many needs. During these difficult times, contact has been maintained by Zoom calls, so we had peace of mind
Mam was okay. Excellent home run by an excellent and caring manager and staff. Thank you.

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Review from Carol H (Niece of Resident) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle was moved to this home in May after his previous home closed. The staff at this new home, Maple Tree Court, have been wonderful, very professional and caring at a difficult time. I cannot believe the difference in him. In the previous home, rarely left his room and personal hygiene suffered.
With help of the carers, he looks so much better, is clean and smart and sits in the lounge daily. Quality of life much improved. I cannot thank the staff enough. I am his only visitor and live over 70 miles away. The staff have given me peace of mind that he is now looked after properly.

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Review from Susan H (Daughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Maple Tree for the last 5 years and has been very happy there: she regarded it as her home. Her room, on the ground floor, opened up to the garden where she could sit and enjoy the flowers and birdsong if she wished. The room was spacious and the furniture was brand new and modern.
The en-suite bathroom was also modern and spacious.
The staff are exceptional, kind, thoughtful and caring. I have always felt that my mum was being very well cared for and in safe hands. They are always putting on lots of activities and have a very good Facebook page which is a great idea and helps you to see what a great job they all do.
The food and mealtimes are very good and staff went out of their way to ensure my mum ate a good and balanced diet even when she was poorly.
When visiting, staff always greet you with a big smile and any query/information is professionally and promptly passed on. I will always appreciate the wonderful care my mum had from the staff. Thanks.

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Review from A W (Son of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly environment with kind and considerate carers willing to go the extra mile to ensure the residents are well cared for. Spent over 4 and a half years in the home, says it all really.

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Review from David B (Son of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been in the care of Maple Tree Court for the last two years. I cannot fault the standard of care and individual concern shown by all the staff. They go out of their way to ensure her health, social and emotional needs are well catered for. They understand and anticipate her needs, dignity
and worries in such a positive and genuinely caring way. The communication between staff and relatives is excellent and we cannot wish for a better place for our mother to spend this last stage of her life.

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Review from Dee C (Daughter of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. My mum had a lovely en-suite room to easily accommodate equipment for hoisting. Care was excellent, Mum was always treated with dignity and empathy. The staff were always open to ideas. The environment was always welcoming with facilities for visitors to make drinks. Mum was always
very clean and well dressed. During the lockdown, the staff kept us well informed. When my mum required end of life care, I was allowed unlimited visiting. Staff could not do enough for me and my mum during this difficult time, including providing meals for me, a CD player to play my mum's favourite music, facilitating video links to other family members and including the family in all decisions regarding Mum's care. They managed all aspects in a sensitive and supportive manner. My mum moved here from another care home; my only regret is that we did not make the move sooner. I would definitely recommend this care home. A big 'thank you' to all the staff - keep up the good work.

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Review from Lindsey W (Granddaughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Maple Tree Court is a beautiful care home. We couldn't have wished for a better place for our beloved nanna to spend the last few months of her life. The staff here are brilliant and really welcoming. The care that my nanna received was second to none. Every time we visited, it was so lovely to see
that her hair had been styled and her nails painted beautifully. She always seemed to be cosy and comfortable. We would highly recommend this care home.

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Review from D J (Granddaughter of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana moved into Maple Tree Court, initially on a respite basis last August, due to her being unsure if it was what she wanted. Following her stay, she made the decision to stay permanently and the care and support she has received has been second to none. I can't thank everyone who works there for
looking after her, it really put my mind at ease.

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Current Review Score: 9.7 (9.738)

Overview of Review Score

The Review Score of 9.7 (9.738) out of 10 for Maple Tree Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.738 for Maple Tree Court is calculated as follows: ( (229 Excellents x 5) + (61 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 298 Ratings = 4.738

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Maple Tree Court is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

We currently have two vacancies for care. Please contact Maple Tree Court directly for further details.


Awards / Recognitions (3)

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