The Heathers

Gorsemoor Road, Heath Hayes, Cannock WS12 3HR
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9.9 43 Reviews
  • The Heathers, Cannock
The Heathers aims to offer the highest standards of care and the friendly and welcoming staff work tirelessly to ensure each resident feels safe, cared and well looked after.

The home provides care for older people, those living with dementia as well as people with a physical disability and sensory impairment.

Each bedroom has ensuite facilities and residents can enjoy a range of communal areas.

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Care Provided by The Heathers

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 47 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Cerebral Palsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Paul O'Grady and Tracey Burke (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for The Heathers

  • Weekly Charges per Person
    • Self-Funded Nursing Care £900 – £1,200
    • Self-Funded Nursing Dementia Care £900 – £1,200
  • (these prices are only a guideline, please contact The Heathers to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site parking.


The Heathers Reviews (43)

Total of 43, showing 41-43
9.9

The Heathers has a Review Score of 9.9 (9.946) out of 10, based on 17 reviews in the last 2 years. Over all time The Heathers has 43 reviews.

Overall Experience

  • 33
  • 8
  • 1
  • 0
  • 1

Date Published

43
1
3
17
26

Review from Marguerita G (Partner of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been in the care home for three years in April. Everybody is caring and very kind. All his needs are met. No mobility and Alzheimers but he is very happy and laughs a lot with the staff. The food is very good. I eat with him for some days and he loves his food. I feel that the mail should
be put in their room as you have to sort through other mail. I would buy a letter rack.

Reply from Gracious Duba, Care Home Manager at The Heathers

Many thanks for taking the time to review our home. I’m delighted that you find our home caring and kind and that our food is of a good standard. Kind regards


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Review from Louise W (Daughter of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has final stage vascular dementia. She is always clean and well cared for by the staff. When I ask for nails to be trimmed I do have to remind staff to do it. Her hair is cut within a few days of me asking. She is fed regularly and records kept of her position changes and fluid intake. Her
room is very clean and her laundry is always tidied away. Unfortunately, the furniture in the room is in need of replacing. Drawers are broken. Overall a very good standard of care for my mother.

Reply from Gracious Duba, Care Home Manager at The Heathers

Many thanks for taking the time to leave a review. I’m happy to hear that you are happy with her care and that she is happy, but please do some speak to me about her room. Kind regards, Care Home Manager


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Review from Marilyn M (Daughter of Resident) published on 9 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was in the Heathers for over 12 months during that time I could not fault the care she received, the staff were always very attentive to her needs, and very pleasant. I have no hesitation in recommending this home.

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Current Review Score: 9.9 (9.946)

Overview of Review Score

The Review Score of 9.9 (9.946) out of 10 for The Heathers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.946 for The Heathers is calculated as follows: ( (176 Excellents x 5) + (10 Goods x 4) ) ÷ 186 Ratings = 4.946

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Heathers is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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