Florence House

Porthill Bank, Porthill, Newcastle-under-Lyme ST5 0AE
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9.5 39 Reviews
  • Florence House, Newcastle-under-Lyme
Florence House has thirty-six comfortable bedrooms and a highly-qualified team of carers, experienced and thoroughly resourced to specialise in both residential and dementia care.

Located in Porthill, Newcastle-under-Lyme, long-term and short-term stays are available from a team that take pride in their community reputation and adherence to regulatory requirements.

High care standards are practised within a loving environment that supports personal freedoms, an active lifestyle and engagement with meaningful lifelong activities.

Facilities include an on-site salon, sensory garden, WiFi throughout and televisions with DVD player in every bedroom.

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Care Provided by Florence House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Beverley Hope (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Florence House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,200
    • Self-Funded Residential Dementia Care £950 – £1,200
    • RESPITE Self-Funded Residential Care £950 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,200
  • (these prices are only a guideline, please contact Florence House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • If wishing to visit Florence House, please call ahead. However, no appointment is necessary.


    The home has regular events that everyone is welcome to attend. These can be found on the Facebook page or on the activities calendar in the home.


    When entering the home please sign into to Florence House's visitor book and ensure to wear one of the visitor's lanyards available in the reception area.


  • Parking

  • Free on-site car parking facilities which are located to the side of the building, with two entrances just off Porthill Bank.


Florence House Reviews (39)

Total of 39, showing 21-39
9.5

Florence House has a Review Score of 9.5 (9.529) out of 10, based on 16 reviews in the last 2 years. Over all time Florence House has 39 reviews.

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Review from J W (Daughter of Resident) published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Florence House for a few weeks now. I find the staff very caring and helpful towards my mother and us, as her family.

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Review from Roger W (Son of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although it has been a difficult time the last 18 months, the manager and staff have done their utmost to keep the residents safe and relatives informed. When visits were allowed they organised appointments for relatives to visit. My mother has been in Florence House for 2 years and in March my father
had to join her. The manager and staff are always friendly and efficient in these difficult circumstances. They treat the residents as if they are relatives of their own families. We, as a family have always have great faith in the staff at Florence House.

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Review from Jane K (Daughter of Resident) published on 9 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited Mum today and held her hand for the first time in over a year. Re-Covid, the whole visit worked well, all the staff are fantastic, each one giving me little bits of information re both Mum and Dad, which gives me great comfort. Managed to see the new flooring in the dining room and lounge through
the window; it looks great. Nice to see at these difficult times, improvements being made!

Reply from Karen Leighton, Manager at Florence House

Thank you very much for your kind words they are very much appreciated. I will ensure this is passed on to the team, thank you.
Julie Peksen


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Review from Sarah C (Granddaughter of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I can't praise the manager and staff team enough for keeping my nan safe during these uncertain times. I have every confidence that my nan is being well looked after and the staff team always contacts me if there are changes. I speak to her regularly on the phone or by video call which has put my mind
at ease. I have made a window visit as well and the staff were so welcoming and friendly.

Reply from Philip Morris, Director at Florence House

Thank you for reviewing Florence House. Our staff team will be delighted to hear such kind words. I will ensure to pass on the message. Best wishes.


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Review from Irene W (Wife of Resident) published on 23 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am so happy to have my husband in this particular care home. I knew nothing of what to look for in a care home but instinctively I have a feel when I walk in a place and Florence House was right immediately. The Manager was so welcoming and helpful and, indeed, listened to my sorrows on a few occasions.
Leaving my husband was very difficult after caring for him myself for many years. Not only are the staff wonderful with the residents but are so compassionate with the family concerned. They were very sympathetic to the challenges that were facing me. My husband is looked after very well in a homely atmosphere and I have spent many hours there watching how they deal with all residents. Their work is very challenging at times but their training comes through and resolves any problems which arise. The food is made on the premises and is very good. After a few problems with the laundry with mixed clothes arriving in my husband's room, I realised his clothes needed identification.

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Review from A D (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and try to be accommodating. Dad's room is nice and he is encouraged to make it homely. More outside space would suit my father as he feels a little penned in but I realise it is not easy to make outside space secure.

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Review from J D (Daughter-in-law of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of my mother in law has been very good and overall my husband and I are very satisfied with the care his mum receives. It is a warm and friendly atmosphere where residents are treated as individuals, with dignity and respect. My only issue is that she rarely seems to be wearing the clothes
that we have bought her. I appreciate the difficulties associated with this client group and the need for management changes but despite other reminders to staff to purchase additional clothing, this has not happened and she seems to wear others clothes.

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Review from Jean B (Wife of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so impressed with the care, food and facilities. I feel that my husband is safe, happy and well looked after at Florence House.

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Review from Vivian B (Daughter of Resident) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After being the main carer of my mum for the last 10 years, I and the rest of the family were heartbroken when she needed to go into a care home but we are so glad that we chose Florence House. She has settled in really well and because we all live near-by she has a visitor every day. As a frequent
visitor, I am always welcomed. The staff here are lovely and very caring, I have seen them deal with lots of situations some of which must be challenging and difficult but everyone is treated with care and respect. Good home cooked food and a home from home atmosphere.

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Review from Martyn D (Son of Resident) published on 29 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for over three years. Care has been excellent in that time. Staff are very friendly and know her really well. Management and admin also very approachable. Mum was initially very active and she would join in with staff doing little chores which made her very happy. She has slowed down
a lot in the past twelve months and the staff have been really good with her. Thank you to the team, it is much appreciated as I now have peace of mind.

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Review from Ron H (Resident) published on 26 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Florence House when I could no longer live in the community. The staff are lovely and I get everything I need. The food is excellent and the staff look after me really well. I have a large room, and a lovely view out of my window. We have activities 7 days a week, and we go out regularly to
local museums, places of interest and even the pub for lunch.
This was the best move I made, as I can't praise the staff enough for their care and patience shown, not only to me, but to the other residents too. Thank you to all.

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Review from Jan C (Friend of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely impressed by the friendliness of the home and staff. Residents seemed to be really happy and cared for. Plenty of laughter and joking. I would recommend this home to anyone.

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Review from Mark B (Son of Resident) published on 16 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to the genuine, caring and professional staff for looking after mum for 18 months. It's a big worry when a loved one goes into care but we always felt mum was safe and very well looked after by the staff from the beginning to the end.

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Review from Michael E (Son of Resident) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Florence House for respite care on December 3rd 2016. Initially, my thoughts were mixed as to what this would achieve and also how my mother would react and also how she would be treated. Six weeks on and her stay has become permanent. She is safe, well looked after and happy. The
staff are kind and attentive and also loving towards the residents. I would recommend Florence House to anyone looking for dementia care for a loved one.

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Review from T W (Partner of Resident) published on 10 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been a resident at Florence House for 18 months and I've found the staff there are very friendly, helpful and very welcoming. There's always a happy atmosphere and my partner has settled there and feels safe. I never thought that would happen.

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Review from Caroline S (Friend of Resident) published on 9 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always smiling, helpful and approachable. Residents appear happy and content to be there and are always treated with respect and dignity. All of the staff muck in and help out where needed.


Always some sort of activity going on within the home and residents are also taken to outside

activities as well.


All in all a great place to be!!!! My mind is at ease knowing that once I have visited my loved one they are in great hands after I have left!!!


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Review from P S (Son of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After putting my mum into Florence House care home it was like having a load lifted off my shoulders to know she was safe, looked after, kept clean, medication sorted, fed properly. All the staff are all friendly and helpful and if I need to know anything it would be sorted straight away. I am really
pleased that my mum is cared for.

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Review from G E (Friend of Resident) published on 26 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made to feel welcome, warm and friendly atmosphere. Staff and the service is faultless.
The residents always seem at ease and happy, staff meet their every need.
There is always somebody around to talk to and query things.

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Review from Julie H (Daughter of Resident) published on 26 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy at the home, she has a nice big room and has definitely improved since being here. She is much more mobile than she was at home and has recently begun to communicate more than she has for years, obviously the activities have helped with this as she has told me a little bit about them.
I am happy that she is in a good place where I don't have to worry that she is taken care of. Thank you!

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Current Review Score: 9.5 (9.529)

Overview of Review Score

The Review Score of 9.5 (9.529) out of 10 for Florence House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.529 for Florence House is calculated as follows: ( (112 Excellents x 5) + (62 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 187 Ratings = 4.529

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Florence House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Julie

Julie Peksen

Job Title: Registered Manager

Our registered Manager is Julie Peksen


Julie started her career in retail and moved into the Health and Social Care sector where she has worked for over 25 years. Julie initially supported people with Learning Disabilities and then moved to a resettlement service working with people who have more complex needs including physical and learning disabilities, She worked her way to become a senior and then got a position as a manager supporting people within the community care services where she managed 3 different services at the same time.


Julie has also had the experience of setting up a service aimed at transition-aged individuals supporting them in their own homes to be independent. This service was expanded with Julie’s oversight to include another home which included mental health and learning disabilities.


Julie has her RMA Level 4 qualification and has ensured all her training is up to date so she has the current knowledge required. Julie has more recently transferred her vast experience and skillsets within the care sector to residential care where she has managed Florence House for the past two years within Safe Harbor.


Julie has an open door policy with a leadership style of nurturing and supporting staff to extend skills and knowledge but also support personal growth. Julie empowers staff, relatives and residents to access what they need and adapts services to meet changing needs and aspirations of all.


Julie would describe herself as having a calm approach and finding solutions to any challenge that she is faced with. She feels this calm approach supports residents and staff to receive what they need and wish.