Kingsley Rest Home Ltd

7 Southlands Avenue, Wolstanton, Newcastle-under-Lyme ST5 8BZ
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8.2 26 Reviews
  • Kingsley Rest Home Ltd, Newcastle-under-Lyme
Kingsley Rest Home, specialises in providing affordable care without compromising standards. The home is sited in Wolstanton, a quiet, tree lined residential area of Newcastle-Under-Lyme.

Kingsley is based in a large, homely and traditional converted Victorian house with many period features that provide a great atmosphere. There are 13 tastefully decorated bedrooms that are well-appointed, yet they do not have a sterile, corporate feel that some modern, purpose-built homes may have.

The home is withing easy walking distance of local shops, a public house and a theatre, while entertainment and activities are always provided in-house.

The well-qualified staff members have a caring nature and are dedicated to providing residents with a comfortable and safe experience during their time at Kingsley.

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Care Provided by Kingsley Rest Home Ltd

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 21 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Nichola Armstrong (Manager)
  • Admission Criteria
    • Residents aged over 65 years
    • Ages 60+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Kingsley Rest Home Ltd Reviews (26)

Total of 26, showing 1-20
8.2

Kingsley Rest Home Ltd has a Review Score of 8.2 (8.238) out of 10, based on 1 reviews in the last 2 years. Over all time Kingsley Rest Home Ltd has 26 reviews.

Overall Experience

  • 21
  • 5
  • 0
  • 0
  • 0

Date Published

26
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25

Review from Diana G (Daughter of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was placed at Kingsley Rest Home as she had become unsafe to herself. The placement became permanent and was more luck than judgment. Mum has become so happy and is gaining weight (always a good sign) I took Dad to visit Mum on Friday. We went to her bedroom, which was very clean and lovely. I live
in Gloucester therefore to get to Stoke takes some organisation as I am also a carer for my husband. Photos of the patients are put on social media most days where I can see Mum and also see how happy she is. An amazing home and a great service. Thank you!

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Review from Philip S (Respite Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home environment is caring with dedicated staff. It is well run and the food served it of good quality. It delivers personalised flexible care rather than sticking to routine. Some staff go above and beyond their job description.

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Review from L S (Nephew of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt had been a resident for approximately 6 years and during that time has been well cared for and treated with dignity. I was always kept well informed of her health and any concerns were reported to me straight away.

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Review from T P (Daughter of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All care provided has been very good.
Very good emotional support for my father under very difficult circumstances and also the support they have given us, as a family, has been excellent.

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Review from Barbara P (Friend of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly, always welcoming. Lovely bedrooms, residents always seem happy.

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Review from G G (Daughter of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very friendly and caring. My dad has been very happy here and settled in really well thanks to the kindness of the staff.

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Review from Janet B (Daughter-in-law of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely team of staff looking after my father-in-law, showing excellent care, respect and dignity. Always very helpful and polite. Nothing is too much trouble for any of the staff here. They do a wonderful job. Thank you.

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Review from Jackie M (Daughter of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been residing at Kingsley Rest Home since January 2019. From her first day, she settled with ease. All staff very caring towards Mum, which meant that we, as a family, were happy and reassured that she was being cared for with dignity that she deserves. No concerns with management who are always
attentive and any issues they deal with straight away professionally. Well done. Keep up the high standards.

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Review from Bethan L (Daughter of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care provided, suitable clinical intervention requested and management of acute condition was superb. Staff friendly and approachable.

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Review from Pamela A (Sister-in-law of Resident) published on 19 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always met and received by friendly staff when I visit my relative.
Every one seems caring and attentive to her.
She always appears clean and well dressed and happy.
Her room is clean and well looked after when I have visited it for some reason.
Mealtimes seem well organised and drinks/snacks
encouraged.

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Review from Carole F (Daughter of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When ringing to enquire about my mum, the carers that I spoke to were always helpful and you could tell that they knew the person that we were asking about, which stems from the fact that the home is smaller, which we liked.

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Review from Ian F (Son of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My fathers care has been of the highest standard that I could have asked for. The staff have ALL been attentive to his needs, I think this has been the best rest home that I could have picked and give the staff full praise for the attention they give to the small details.

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Review from Glennis C (Daughter of Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad originally went into respite on 14 Feb 19 in a different care home. He didn't settle. He was then moved to Kingsley Care Home. I visited him daily. I never at any time had a complaint. His health deteriorated gradually and the home coped with every event that happened. They made his stay very comfortable
and he was very happy to be in the home. He eventually was sent to hospital from where he never returned to Kingsley.

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Review from June F (Daughter-in-law of Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we brought my father-in-law, we have been very, very happy with the care and kindness he has received. He could not have been treated any better anywhere. Our grateful thanks to all staff and carers.

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Review from Ian R (Son of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice stay. Staff very nice. Very good place to rest.

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Review from B V (Daughter of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sisters and I are very happy with everything they do for our father. He settled in very well. Home from home, a friendly place. All staff are there to help us as well as dad.
All very friendly.

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Review from Rosemary H (Sister-in-law of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother-in-law has been in Kingsley since last year. I know my sister was worried/concerned about her decision, although being advised and knowing herself that she would not be able to look after her husband.
The staff are extremely friendly, attentive and caring, everything you should expect from
a care home and what you wish for your family member.

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Review from P E (Wife of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Kingsley since October and from my first visit have felt happy an comfortable with the care given to him by the staff and management. It's a happy atmosphere, the staff are very friendly and interact with the residents. The bedrooms and communal rooms are all kept spotlessly clean.
(No smells). Speaking to residents and their families who have been in a while all sing the praises of the staff and the home which is a good recommendation to me.
Any concerns I do have are all dealt with efficiently and promptly.

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Review from M F (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been a resident since August 2017. She was partially sighted and had limited mobility. Mum felt comfortable and content. She had confidence in the carers and other staff. As a daily visitor, I was made to feel welcome amongst the residents and staff. There was a family atmosphere due to
the small number of residents. Home cooked meals and cleanliness add to my satisfaction that Mum was well cared for and happy.

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Review from G G (Sister-in-law of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very welcoming, staff lovely and my sister-in-law is always clean. Very happy for her to be looked after here.

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Current Review Score: 8.2 (8.238)

Overview of Review Score

The Review Score of 8.2 (8.238) out of 10 for Kingsley Rest Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Kingsley Rest Home Ltd is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.238 Points relating to the number of positive Reviews for Kingsley Rest Home Ltd is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2. 1 Positive Reviews ÷ 4.2 = 0.238

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Kingsley Rest Home Ltd

What types of Care is Kingsley Rest Home Ltd registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kingsley Rest Home Ltd provide?

Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Kingsley Rest Home Ltd have?

There are 19 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Kingsley Rest Home Ltd?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Kingsley Rest Home Ltd to the centre of Newcastle-under-Lyme?

1.4 mile(s) as the crow flies, distance by road may be significantly further.