Large car park facility with numerous disabled bays marked near visitor reception
Waters Edge Care Home has a Review Score of 9.6 (9.571) out of 10, based on 24 reviews in the last 2 years. Over all time Waters Edge Care Home has 70 reviews.
Review from M G (Son-in-law of Resident) published on 13 March 2025
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Reply from Lindsey Arnold, Care Home Manager at Waters Edge Care Home
Thank you so much for your kind words and for sharing your experience of your mother-in-law's care at Waters Edge. It's truly heartwarming to hear that you have been happy with the care, activities, and overall environment over the years. Providing comfort, dignity, and exceptional end-of-life care is incredibly important to us, and we're so pleased that you and your family feel reassured during this time. Your words mean a great deal to our team, and we will continue to do everything we can to support your mother-in-law and your family.
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Review from D B (Daughter of Resident) published on 11 March 2025
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Reply from Lindsey Arnold, Care Home Manager at Waters Edge Care Home
Thank you so much for your heartfelt words. It truly means the world to us to know that your mom received the care, dignity, and compassion she deserved in her final journey. Our team, including our dedicated deputy manager, takes great pride in ensuring that every resident is treated with the utmost respect and kindness. We are grateful for your appreciation and honoured to have been part of your mom's care. Sending our warmest wishes to you and your family.
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Review from Julie G (Daughter of Resident) published on 11 March 2025
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Reply from Lindsey Arnold, Care Home Manager at Waters Edge Care Home
Thank you for taking the time to share your experience during what we know is a very difficult time for you and your family. It means so much to us to hear that your mom has received the highest standard of care and comfort throughout her time at Waters Edge. Ensuring dignity, compassion, and expert care is at the heart of everything we do. We truly appreciate your kind words about our team's dedication and patience, not only with your mom but with all our residents. Please know that we are here to support you and your family in any way we can.
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Review from Vanessa S (Daughter of Resident) published on 11 March 2025
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Reply from Lindsey Arnold, Care Home Manager at Waters Edge Care Home
Thank you for your lovely review. We're so pleased to hear that you've had such positive experiences at Waters Edge, especially during our Christmas celebrations. Our team takes great joy in making special occasions memorable for our residents, and it's wonderful to know that their efforts are appreciated. Thank you for bringing your dog along for visits-it's wonderful to see how much joy our residents get from spending time with pets. Thank you for sharing your kind words, and we look forward to welcoming you again soon.
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Review from M L (Son of Resident) published on 11 March 2025
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Reply from Lindsey Arnold, Care Home Manager at Waters Edge Care Home
Thank you so much for your kind words and for sharing your experience of Waters Edge Care Home. We understand that choosing the right care home is a big decision, and we're delighted to hear that you felt reassured after your tour. It's wonderful to know that your mother has settled in well, surrounded by caring staff and new friends. We're also pleased that our location makes visiting easy for you-family connections are so important to us. If there's ever anything we can do to make your experience even better, please don't hesitate to let us know.
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Review from Anthony G (Grandson of Resident) published on 25 February 2025
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Reply from Tracey York, Business Development Lead at Waters Edge Care Home
We are very sorry for the loss of your Nan in October last year and the emotional impact this has had on yourself and your family. Writing on behalf of our care team it was their absolute privilege to care for your Nan over the six years she was with us, and they extend again their sincere condolences to you. The team are also very grateful for the gifts, thanks and appreciation passed to them by your family member.
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Review from Jo T (Daughter of Resident) published on 29 January 2025
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Reply from Leanne Burns, Deputy Care Home Manager at Waters Edge Care Home
Thank you so much for your kind words and for sharing your mum's experience at Waters Edge. We're delighted to hear that she is happier and feeling well cared for in her new home. Our team is dedicated in providing compassionate, person-centred care, and it's wonderful to know this is making a difference for your mum and your family. Thank you again for your thoughtful review.
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Review from Karen P (Daughter of Resident) published on 27 January 2025
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Reply from Leanne Burns, Deputy Care Home Manager at Waters Edge Care Home
Thank you so much for your lovely review, we're delighted to hear that your mom enjoyed her stay with us, from the activities to the kind care provided by our team. It's wonderful to know she felt comfortable during her respite stay. We appreciate your comment about the lack of a TV in her room and have since addressed this. Moving forward, we will provide TV's for guests staying with us on respite, ensuring a more enjoyable experience for everyone.
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Review from Alison J (Daughter of Resident) published on 28 November 2024
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Reply from Luke Burridge, Care Home Manager at Waters Edge Care Home
Thank you so much for your heartfelt review and for sharing your family's experience of Waters Edge Care Home. We are truly grateful for your kind words and are delighted to hear how much your dad has benefitted from his time with us. It's wonderful to know that he is now relaxed, calm, and settled, and that you and your mom feel comforted knowing he is happy and well cared for. Supporting both our residents and their families is incredibly important to us, and we're so pleased to hear that you feel informed and supported every step of the way.
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Review from Jules D (Daughter of Resident) published on 15 November 2024
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Reply from Luke Burridge, Care Home Manager at Waters Edge Care Home
Thank you so much for sharing your thoughtful and heartfelt feedback. We are honoured to have been a part of your father's journey and to hear how much he meant to our team at Waters Edge. It's wonderful to know that he felt so comfortable with us, and that his cheeky spirit shone through. We're glad to hear that communication improved and that you felt well-informed about his care, especially during times when he needed extra support. We appreciate your understanding about occasional mix-ups with clothing, and we continue to work on measures to keep everything organised. Thank you for trusting us with your father's care, and for sharing such meaningful memories. It was truly a privilege to care for him. Please know that our thoughts are with you and your family.
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Review from K S (Son of Resident) published on 15 November 2024
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Reply from Luke Burridge, Care Home Manager at Waters Edge Care Home
Thank you for your kind feedback about our front-line team. We're so pleased to hear that you feel your father is well looked after, and we truly appreciate your recognition of our staff's commitment to meeting his needs. We're sorry to hear about the issue with missing clothing. We have re-evaluated our current policy to ensure that all items are clearly labelled, and regular checks are now in place to confirm re-labelling when necessary. This will help us to keep your father's belongings organised and prevent mix-ups. Thank you for bringing this to our attention, and for your trust in our care.
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Review from G S (Daughter of Resident) published on 11 November 2024
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Reply from Luke Burridge, Care Home Manager at Waters Edge Care Home
Thank you for sharing such a heartfelt review of your mom's experience at Waters Edge Care Home. We're so pleased to hear that our team's attention to her unique personality, as well as her love of conversations, has brought comfort and joy to her daily life. We're also glad you've been happy with the cleanliness of the home and the quality of our catering- our team is dedicated to providing meals that residents can truly enjoy. It's wonderful to hear that the manager's presence and our focus on teamwork and communication have made you feel supported and confident in the care we provide. Your feedback as a regular visitor means a great deal to us, and we're grateful to have your family as part of our Waters Edge Family.
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Review from Diane N (Wife of Resident) published on 11 November 2024
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Reply from Luke Burridge, Care Home Manager at Waters Edge Care Home
Thank you so much for sharing your experience with us! We're delighted to hear that your husband feels settled, happy, and calm at Waters Edge Care Home. It's great to know that you appreciate the variety of activities, from engaging performances to outdoor events in our well-maintained garden. We're glad the environment, both indoors and outdoors, has helped create a positive experience for him-and for you, too. Your feedback about the team, from the dedicated carers to the supportive managers, means a lot to us, and it's wonderful to hear that you feel comfortable and well-supported during our regular meetings. Thank you again for your kind words.
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Review from Stuart H (Son of Resident) published on 11 November 2024
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Reply from Luke Burridge, Care Home Manager at Waters Edge Care Home
Thank you so much for your thoughtful review and for sharing your positive experience at Waters Edge Care Home, We're delighted to hear that our team's commitment to providing professional, compassionate, and respectful care to your mom has made you feel confident and reassured during your visits. It's wonderful to know that you've noticed our high standards in cleanliness and the quality of our meals, as we put great emphasis on creating a comfortable and enjoyable environment for all our residents. As a regular visitor to Waters Edge your feedback means a lot to us, and we're thrilled to be a place you would recommend for your family. Thank you again for your kind words and support!
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Review from Sheila E (Resident) assisted by family/friend published on 8 May 2024
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Review from Jayne F (Daughter of Resident) published on 1 May 2024
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Review from Lindsay M (Daughter of Resident) published on 11 April 2024
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Reply from Luke Burridge, Care Home Manager at Waters Edge Care Home
Thank you so much for taking the time to share your experience of Waters Edge. Supporting families through every stage, especially during difficult transitions, is at the core of what we do. We're grateful for the opportunity to have been there for your family, not only during your father's final days but also in the ongoing support we provide as you navigate this period of adjustment. I will make sure I pass your kind words on to the team.
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Review from Karen B (Daughter-in-law of Resident) published on 4 August 2023
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Reply from Luke Birridge, Care Home Manager at Waters Edge Care Home
Thank you so much for your kind words and positive feedback! We're delighted to hear that you've had such a wonderful experience at Waters Edge. Our team takes pride in creating a warm and inviting environment for our residents, and it's fantastic to know that you appreciate our efforts.
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Review from A H (Husband of Resident) published on 26 July 2023
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Reply from Luke Birridge, Care Home Manager at Waters Edge Care Home
Thank you for sharing your feedback with us. We greatly appreciate your compliments about our polite and pleasant carers. Your insight into the busier times is valuable to us, and we understand the importance of providing prompt and attentive care to our patients.
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Review from Joan D (Sister of Resident) published on 18 July 2023
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Reply from Luke Birridge, Care Home Manager at Waters Edge Care Home
Thank you so much for your heartfelt review. We're truly touched by your kind words and the appreciation you've expressed for the care provided to your brother at Waters Edge Care Home.
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The Review Score of 9.6 (9.571) out of 10 for Waters Edge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.571 for Waters Edge Care Home is calculated as follows: ( (206 Excellents x 5) + (63 Goods x 4) + (6 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 287 Ratings = 4.571
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Waters Edge Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Feb 2024
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Job Title: Deputy Care Home Manager
Joined: 2019
Leanne started her career at Alpha Health Care within Lakeview Care Home over 7 years ago. Since moving across from Lakeview to be part of Waters Edge’s team in September 2019 Leanne has worked tirelessly to support and work with the Waters Edge team to provide exceptional person-centred care to our residents.
Leanne’s previous experience of working within our Complex Dementia service and the training and experience gained in progressing from Carer to Senior Carer has helped create a real connection, empathy and understanding of the unique care and behavioural needs of individuals with dementia.