Waters Edge Care Home

Stafford Road (A34), Great Wyrley, Walsall WS6 6BA
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9.6 70 Reviews
  • Waters Edge Care Home, Walsall
Situated in a tranquil rural setting close to Great Wyrley, WatersEdge Care Home is ideally located just four miles from Walsall town centre with all its amenities. The home is close to good transport links and with easy access to public transport, residents are able to get out and about.

WatersEdge Care Home provides a range of care for those at the home, including residential care, dementia care, and respite care and short stays.

The home is set in a two-storey purpose-built care home which offers a large communal lounge, dining rooms on each floor and a number of facilities including a café and even a pub. All rooms at the home have en-suite facilities and are spacious and luxurious. WatersEdge also boasts a secure, enclosed landscaped garden which is dementia friendly and can be enjoyed all year round.

The team of staff is dedicated, experienced and committed to providing high quality care to residents. Individual needs are striven to be met in a warm, homely environment.

The home believes that residents and visitors to WatersEdge should see, hear and feel that they are ‘at home’. As such, residents are encouraged to lead as normal and as active life as they wish, with activities ranging from family visits to various trips out whenever possible.

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Care Provided by Waters Edge Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2001
    • Last Refurbishment: 2024
    • Number of floors: 2

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Large car park facility with numerous disabled bays marked near visitor reception


Waters Edge Care Home Reviews (70)

Total of 70, showing 21-40
9.6

Waters Edge Care Home has a Review Score of 9.6 (9.571) out of 10, based on 24 reviews in the last 2 years. Over all time Waters Edge Care Home has 70 reviews.

Overall Experience

  • 57
  • 11
  • 1
  • 0
  • 1

Date Published

70
14
17
24
46

Review from Barbara S (Daughter of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Earlier this year Waters Edge Care Home were rated 'good' by the Care Quality Commission (CQC). This in itself is a great achievement and really confirms my view of the care my father and other residents receive. Staff work incredibly hard and there are regular activities. There is a lovely garden
area which, if the weather is good, is where some of the activities take place. If I do raise any concerns, these are always dealt with quickly. The atmosphere is lovely, and the place is spotlessly clean. A big thank you to all staff!

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Review from D F (Daughter of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking at several other care homes in the area my mother chose Waters Edge Care Home. She has been there for several months now and it is proving to be a great move. The home has a lovely vibrant happy vibe and my mother has settled in well.
The staff and management went above and beyond in
helping my mother during the moving in process and they continue to be completely supportive when an issue arises.
As a daughter of a resident I feel so thankful that my mother is in a safe and happy place. That both her medical and emotional needs are cared for is so important.

Reply from Luke Birridge, Care Home Manager at Waters Edge Care Home

Thank you for your wonderful review. We're delighted to hear that your mother's experience at Waters Edge Care Home has been a positive one from the start.
It's heartening to know that your mother's decision to choose our care home has proven to be a great move. We're glad that the vibrant and happy atmosphere, along with the supportive staff and management, have contributed to her settling in well.


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Review from C B (Grandson of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been a resident for nearly 3 years now and she has settled in nicely, the staff are attentive and friendly, the staff and management are always willing to listen to any needs and are willing to accommodate.

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Review from Allan T (Son of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, Mom has been at home here and she never wanted to go into care. She settled in really well, thanks to the welcome all the staff gave her. Everyone I have met is caring and is really interested in the residents. There is a lot of smiles and laughing among the residents and staff, it is
a happy place. Nothing seems to be too much trouble for the carers. It is so reassuring to see Mom safe and so well looked after.

Reply from Luke Burridge, Care Home Manager at Waters Edge Care Home

Thank you for sharing your experience and taking the time to review Waters Edge Care Home.
We take great pride in the care and attention we provide to all our residents and it's wonderful to hear that you also feel our staff members are caring, interested, and committed to the well-being of the residents. The smiles, laughter, and overall happiness among both residents and staff are a testament to the positive atmosphere we strive to create at Waters Edge.


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Review from R W (Daughter-in-law of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law went for a stay here for respite. To give my mother-in-law a break and he will be going back for a longer stay in a few weeks too.
He was very well looked after, the home is lovely and they try to arrange lots of activities for residents. It is fantastic that we can just call and
book a room for respite when it’s needed and not worry about having to book months in advance. Very happy.

Reply from Claire Logan, Care Home Manager at Waters Edge Care Home

Thank you for your kind words and review of Waters Edge, it was a real pleasure to have your father-in-law stay with us and we look forward to having him back again very soon.


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Review from Wendy A (Partner of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was in for respite for two months, he was cared for very well, and the staff were great. The only complaint I have is that he had three cases in his wardrobe, one only was his, and the others were someone else. Also, he had lots of clothes missing. My thought is they go into other residents
and take things; I don’t know what can be done about this. Thank you.

Reply from Claire Logan, Care Home Manager at Waters Edge Care Home

Thank you for taking the time to submit your review, we really appreciate all your feedback and we have passed this on to the team at Waters Edge. It was our pleasure to have your partner in our care.


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Review from S H (Daughter of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff really helpful and friendly. They appear to be very caring to my Mum and go above and beyond our expectations. I'm also very impressed with the activities that they offer and the music and singing times that they have, as Mum loves a good singalong.

Reply from Chantelle Challender, Care Home Manager at Waters Edge Care Home

Thank you for your kind words and for taking the time to review Waters Edge. We are so very proud of all our staff who do an amazing job each and every day. Music and Singing is an important part of life at Waters Edge and we are so pleased your Mum enjoys it too!


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Review from T H (Daughter of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely pleasant and show sincere care and consideration to our Mum as well as my sister and I, very friendly and attentive.
We are impressed how they take note of Mums health.
The facilities and activities are excellent and I'm really pleased Mum is being well cared for here.
Love
how they introduce a singer from time to time to create interest and a party atmosphere.

Reply from Chantelle Challender, Care Home Manager at Waters Edge Care Home

Thank you for taking the time to offer your kind words about Waters Edge, we will make sure we pass on your feedback to our team. Warmest regards


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Review from P O (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All very friendly. Took great care with my mum and kept us informed in these difficult times.

Reply from Chantelle Challender, Care Home Manager at Waters Edge Care Home

Thank you for taking the time to review us and for your kind words about our home.


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Review from Tina B (Great-Niece of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was a resident in the care home for the last 12 months of his life, he was a dementia patient that was given a step-down bed, to begin with. Soon after he was made a permanent resident and it was the best thing that could have happened to him. He smiled again, he enjoyed the company and the
staff were amazing, he soon became a valued resident. The staff gave him the love and care I couldn't in this pandemic, I take my hat off to the team at the home, outstanding care and compassion. He was well-loved by all, nothing was too much trouble and are always at the end of the phone when I needed them or when he needed to speak to me. Nothing was too much trouble 100%.

Reply from Chantelle Challender, Care Home Manager at Waters Edge Care Home

Thank you for your kind words and for taking the time to review Waters Edge. We are so very proud of all our staff who do an amazing job each and every day. I will make sure I pass your comments onto our team. Warmest regards.


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Review from Jessica J (Granddaughter of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so worried about Grandad being cared for in a residential home but the team at Waters Edge did a great job to reassure us. One member of staff even did two Whatsapp video show arounds for our family abroad so that they felt comfortable about where Grandad would be staying. Every time we speak
to Grandad he is really happy, settled and content. He said, ‘They can’t do enough for me and the food is great!’. They even set up events just for him to make him welcome when he arrived. They got to know him and what he likes and arranged to make a big fuss when the races were on etc. I really feel that Grandad is being properly cared for at Waters Edge. He hasn’t once asked about going home which says it all for me.

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Review from Trevor R (Son of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad has been at Waters Edge since June 2019, suffering with mixed dementia. All members of staff have been exemplary in all they do for our Dad, nothing is too much trouble. They keep us informed and involve us in all that is happening with Dad, which has been especially important during the covid
crisis. The surroundings are bright, clean and comfortable, the food is of excellent quality and under normal (non-covid) times, lots of entertainment. I have no reservations about recommending Waters Edge care home if you are looking for quality care, delivered in a happy atmosphere, by fantastic caring staff.

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Review from Claire W (Daughter of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are caring and patient, treat residents with dignity and respect their interests, needs and wishes. They have coped extremely well with covid and done their best to reduce incidence. They are willing for residents to return asap, after hospital admission, to reduce confusion.

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Review from Ann H (Daughter-in-law of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the care that my mother-in-law is getting. Staff are helpful and caring and we would highly recommend this home, as we know she is getting the best care. My mother was in here too, so we knew the level of care was high, as she was looked after and treated extremely well.

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Review from Elizabeth W (Daughter of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My dad was very well cared for in the home for two years and we had no complaints about this. We were very upset and disappointed when he contracted covid in hospital and sadly passed away. This review is to highlight how disappointed we were with the managers at the care home who didn't even send the
family a sympathy card or flowers to his funeral. My dad spent nearly sixty thousand pounds with Waters Edge which I would have thought would have entitled him some sort of sympathy from them.

Reply from Chantelle Challender, Care Home Manager at Waters Edge Care Home

Thank you for your honest review, we would like to pass on that the team are sincerely sorry for the hurt caused, following the passing of your Dad. I would also like to add that personally, I was deeply saddened to hear that Dad had passed following my return from maternity leave; he is greatly missed. Every member of the team, from management to the care team, prides themselves in being person-centred and caring. This standard of care applies when residents are in our care right through to the end of their journey. We are sorry that we did not meet these standards this time and offer our unreserved apologies to you and your family.


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Review from Ann D (Friend of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit, I find the home is very friendly. The residents look well looked after and happy.

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Review from Brian M (Husband of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care that my wife is receiving. I am very impressed by the dedication of the carers, especially when dealing with difficult residents. I would compare their performance in their duties with that of NHS nurses - a high standard indeed.

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Review from J L (Daughter of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first experience with care homes, the staff make the biggest difference to the resident. We have not seen anyone who wasn't a lovely and caring person. All of your staff are so friendly.
We like the setup of the home, day areas are clean, fresh and airy. Just one consideration, tea time is a bit
early? I've not seen the meals so can't comment.
It's always clean and fresh and I like the fact it's a modern building. If residents have a tv on in the room, the rooms are well soundproofed.

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Review from John V (Son of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother enjoyed her second, week-long holiday break. As before, all staff were extremely welcoming and friendly. The standard of care is exemplary. A lovely atmosphere is experienced by the residents, where staff work ceaselessly to achieve maximum comfort levels. A high level of engaged interaction
is maintained thanks largely to an exceptionally, well-organised activities program. This provides ample entertainment and enjoyment.

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Review from M P (Friend of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Waters Edge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.571 for Waters Edge Care Home is calculated as follows: ( (206 Excellents x 5) + (63 Goods x 4) + (6 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 287 Ratings = 4.571

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waters Edge Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Leanne

Leanne Burns

Job Title: Deputy Care Home Manager

Joined: 2019

Leanne started her career at Alpha Health Care within Lakeview Care Home over 7 years ago. Since moving across from Lakeview to be part of Waters Edge’s team in September 2019 Leanne has worked tirelessly to support and work with the Waters Edge team to provide exceptional person-centred care to our residents.


Leanne’s previous experience of working within our Complex Dementia service and the training and experience gained in progressing from Carer to Senior Carer has helped create a real connection, empathy and understanding of the unique care and behavioural needs of individuals with dementia.