Waters Edge Care Home

Stafford Road (A34), Great Wyrley, Walsall WS6 6BA
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9.6 70 Reviews
  • Waters Edge Care Home, Walsall
Situated in a tranquil rural setting close to Great Wyrley, WatersEdge Care Home is ideally located just four miles from Walsall town centre with all its amenities. The home is close to good transport links and with easy access to public transport, residents are able to get out and about.

WatersEdge Care Home provides a range of care for those at the home, including residential care, dementia care, and respite care and short stays.

The home is set in a two-storey purpose-built care home which offers a large communal lounge, dining rooms on each floor and a number of facilities including a café and even a pub. All rooms at the home have en-suite facilities and are spacious and luxurious. WatersEdge also boasts a secure, enclosed landscaped garden which is dementia friendly and can be enjoyed all year round.

The team of staff is dedicated, experienced and committed to providing high quality care to residents. Individual needs are striven to be met in a warm, homely environment.

The home believes that residents and visitors to WatersEdge should see, hear and feel that they are ‘at home’. As such, residents are encouraged to lead as normal and as active life as they wish, with activities ranging from family visits to various trips out whenever possible.

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Care Provided by Waters Edge Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2001
    • Last Refurbishment: 2024
    • Number of floors: 2

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Large car park facility with numerous disabled bays marked near visitor reception


Waters Edge Care Home Reviews (70)

Total of 70, showing 41-60
9.6

Waters Edge Care Home has a Review Score of 9.6 (9.571) out of 10, based on 24 reviews in the last 2 years. Over all time Waters Edge Care Home has 70 reviews.

Overall Experience

  • 57
  • 11
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Review from Phil B (Friend of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with this provider and facility. I have been visiting a friend for months and the staff and management are attentive, caring and nothing seems too much trouble. Families and visitors receive the same high level of attention and friendliness as do the residents. I would highly recommend
this home.

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Review from M W (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Waters Edge Care Home for two years. She is most contented and always seems extremely happy in a safe place. The staff offer the support and care and love that has given my moms dignity to be restored. For her family, Waters Edge Care Home has allowed us to have peace
of mind.

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Review from Robert B (Son-in-law of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and well-kept home. Staff are very good. Always here to assist and help. Food is very selective and nourishing. Drinks are plenty. Plenty of entertainment which varies through the year. Once the weather warms up they have beautiful gardens to sit in.

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Review from J B (Friend of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting this home for nearly 6 months and have always been pleased with everything that is done for the residents. Nothing is too much trouble for the staff. Would totally recommend this home to everybody!

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Review from A W (Daughter-in-law of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always confident that my father in law is well cared for by all the staff.

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Review from Paul W (Son of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A caring home, with good facilities and nice people.

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Review from Jenifer C (Sister of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have Power of Attorney for my sister and she, having been in hospital for 6 weeks and deemed not capable of going home, we had a difficult choice with regard to where she should be cared for.
We investigated a number of options and decided that, rather than placing her in a care home in the Birmingham
area, we would look to move her closer to our home in Essington. On visiting Waters Edge we were struck with the atmosphere of the home and the friendly nature of all the staff we met. My sister has only been there since 12th November, and whilst she can be particularly difficult, she has settled in extremely well and seems very contented. It looks like we made a good choice.

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Review from Karen F (Daughter of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially, I was worried about moving both parents into a care home but so pleased to have found Waters edge. Everyone is warm, friendly, caring and sensitive in their approach to dementia. Mom and Dad are settled and happy. It is a huge weight off my mind knowing that they are safe and well cared for
in a lovely setting.

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Review from Martin R (Son of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Waters Edge Care Home to meet the needs of my father. The standard of care is very good and the staff are friendly and attentive. I know my father is safe and warm and well cared for.

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Review from Louise B (Daughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has settled into life here at Waters Edge with the help of the staff and management. I can honestly say that the care, kindness, compassion and fun that is delivered by all is outstanding! I have experience of other homes and this is unlike any other I have experienced (I have worked in a
care home). The CEO also visits and talks to the residents and families on a regular basis! If I had to choose to live here in my time of need, I would!

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Review from R F (Daughter of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. Comfortable surroundings. Home from home.

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Review from Barry C (Son of Resident) published on 22 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Waters Edge four weeks ago. She had gone through a difficult time with six weeks in hospital and six weeks in a Care Home, not of our choice, after discharge from hospital. She had become depressed and although needing 24 hour care desperately wanted God to help her and questioning
why she couldn't return to her to her 'own lovely house'. The Care Home was difficult to reach and prevented many of her friends and relatives visiting her.
Waters Edge its near to where my mom has spent the last 80+ years of her life. It is six minutes by car from my house and much easier for her old friends to visit.
The home is welcoming and friendly. Mom's room is clean and warm with a lovely view from her window. It is gradually being furnished with familiar items from her home. She is responding positively to staff and other residents. She now remarks on how lucky she is to have a room in such a nice environment. We now feel that she is in the best home that we can find.

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Review from C T (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in respite care for the past 5 weeks due to very poor mobility. She has settled well, her appetite has improved. Everything we have asked for has been dealt with effectively to our satisfaction. The staff are excellent and are very caring, showing my mother dignity and respect. It
has been a considerable relief to me knowing that my mother is cared for and safe.

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Review from Raymond S (Brother of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant experience. Staff are very kind and helpful. Activities and entertainment are excellent. Garden is lovely and I enjoy sitting in the garden when the weather is nice.
Overall very welcoming.

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Review from Joyce B (Friend of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely first class attention in all things, staff and management can't do enough and so good at cheering everybody up.
Have been to church service which was very nice and also to see the singer in the lounge today. Wearing Australian hats and a nice drink and was very enjoyable.

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Review from D S (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mom has been in she has been more talkative, joined in all activities, the staff have been very good with her and myself, I have found everybody helpful and friendly. I can't believe what they do for the residents, putting on different events for all to join in.

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Review from Judith H (Daughter of Resident) published on 27 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home. My mum is receiving outstanding help. She is 97 and whatever she wants or needs is given with dignity, care and friendliness. Nothing is too much trouble for any staff member, from carers, district nurses, doctor to the hairdresser. Outstanding activities. I have not
seen an unhappy resident yet. Waters Edge Care Home was highly recommended to me and I would gladly recommend it myself. The manager is lovely, very helpful and does everything in her power to make life good and happy for all residents and families.

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Review from Gill W (Daughter of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent 2 weeks in WatersEdge and was very happy there. She was well cared for and treated with the utmost respect and dignity. All of the staff from the manager to laundry lady were really lovely and friendly. I/We would definately use WatersEdge again and are relieved that we need to look
no further for a place for our mother to stay either long or short term.

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Review from Lyn B (Daughter of Resident) published on 19 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

WatersEdge is a very pleasant home, it is like home from home. Management and staff are friendly, caring and nothing is to much trouble. Everywhere in the home is nice and clean. The entertainment is very good, and my dad likes to go and join in with the singing. We are more than satisfied with the
care given to Dad.
Thanks to you all.

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Review from Faith M (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Waters Edge has been monumental in not only the health, safety and well-being of Mum, it has restored our relationship. The care, management, activities and meals provided are 2nd to none. I doubt Mum would be alive now if left on her own in her home since Dad passed away. She now has a purpose in life
and loves all her new friends she has made in her new community.

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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Waters Edge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.571 for Waters Edge Care Home is calculated as follows: ( (206 Excellents x 5) + (63 Goods x 4) + (6 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 287 Ratings = 4.571

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waters Edge Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Leanne

Leanne Burns

Job Title: Deputy Care Home Manager

Joined: 2019

Leanne started her career at Alpha Health Care within Lakeview Care Home over 7 years ago. Since moving across from Lakeview to be part of Waters Edge’s team in September 2019 Leanne has worked tirelessly to support and work with the Waters Edge team to provide exceptional person-centred care to our residents.


Leanne’s previous experience of working within our Complex Dementia service and the training and experience gained in progressing from Carer to Senior Carer has helped create a real connection, empathy and understanding of the unique care and behavioural needs of individuals with dementia.