Our standard fees cover accommodation, meals, housekeeping, personal care, and a range of social activities designed to support residents’ wellbeing. Basic laundry services are also included as part of our standard offering.
Some additional services, such as hairdressing, chiropody, and certain therapies, are available at an extra cost. These optional services are arranged directly with the providers, and residents or their representatives will always be informed of the charges in advance.
Where a resident’s care needs exceed the funding provided by their local authority or the NHS, top-up fees may apply. These are agreed transparently with families or representatives before admission, so everyone understands the financial commitment involved.
We are committed to providing clear and open communication about all fees, and full details are provided in our information pack, which is available on request.
The team value the importance of visitors in the lives of residents and fully support their right to maintain contact with family, friends, and loved ones. The visitors policy ensures that visits are welcomed, safe, and respectful of each resident’s personal wishes.
Key points of the policy:
Open Visiting: Visitors are welcome at any time, unless a resident personally requests limited visits or there is an outbreak of infection, in which case the home will follow health and safety guidance.
Resident Choice: Each resident can decide who they want to see, and this choice will be recorded in their care plan. If a resident lacks the capacity to make this decision, the Mental Capacity Act will guide the process to ensure visits still support their best interests.
Visitor Registration: All visitors must sign in and out at reception and follow any health and safety procedures in place.
Privacy and Respect: Residents have the right to refuse visitors, and this will always be respected. Visitors will not be allowed into other residents’ rooms without express permission.
Food and Personal Items: Any food or personal items brought in for a resident must be declared to staff to ensure safety and dietary needs are considered.
Infection Control: Visitors who feel unwell, especially with symptoms of transmissible infections (such as flu, COVID-19, or norovirus), are asked to postpone their visit until they are well.
Conflict and Safeguarding: If a visitor’s behaviour poses a risk to residents, staff, or the home environment, management will intervene. In serious cases, visits may be restricted or conditions imposed, with advice from the Safeguarding Team if necessary.
Outbreak Management: In the event of a public health incident, the home will follow local and national guidance, offering alternatives like video calls or window visits if needed.
Feedback and Complaints: Visitors are encouraged to provide feedback and raise any concerns, which will be handled through the Complaints, Suggestions and Compliments Policy.
Our goal is to make every visit a positive, safe, and supportive experience for all.
There is onsite parking for staff and visitors.
Lanrick House has a Review Score of 9.8 (9.808) out of 10, based on 18 reviews in the last 2 years. Over all time Lanrick House has 32 reviews.
Review from A W (Daughter of Resident) published on 13 March 2025
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4.0 out of 5
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Review from C T (Son of Resident) published on 12 March 2025
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5.0 out of 5
Reply from Claire Anscombe, Registered manager at Lanrick House
Thank you for your lovely review. We always aim to implement activities that involve all our residents here in the home and to ensure we have a happy positive culture. We work in their home and see the importance of involving our residents in everything we do, to provide that person-centered care that they deserve.
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Review from L S (Brother of Resident) published on 12 March 2025
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5.0 out of 5
Reply from Claire Anscombe, Registered manager at Lanrick House
Thank you so much for your feedback. We always aim for a positive and friendly atmosphere in our home and for family to feel involved in everything we do. Care is of upmost importance to us and ensuring our residents feel safe, valued and cared for.
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Review from Susan W (Daughter of Resident) published on 6 March 2025
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5.0 out of 5
Reply from Claire Anscombe, Registered manager at Lanrick House
Thank you so much for your lovely review. Our staff at Lanrick have a passion for their role and feel that it is so important to engage with our residents so they feel comfortable, valued and respected. We do pride ourselves on the homemade food that we offer and this is also down to our residents feedback on the meals that they enjoy and we incorporate this into our menus. We feel the importance of providing a safe environment that caters for individual needs and that feels like home.
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Review from D S (Brother of Resident) published on 6 March 2025
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5.0 out of 5
Reply from Claire Anscombe, Registered manager at Lanrick House
Thank you for your lovely review. This year we are working on making the garden even more inviting by planting more flowers and bushes and adding more to the summer house so our residents can enjoy their afternoon teas in comfort.
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Review from Jim J (Son of Resident) published on 18 February 2025
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5.0 out of 5
Reply from Claire Anscombe, Registered manager at Lanrick House
Thank you for your lovely words. It has been an absolute pleasure being part of your dad's care and support. He has become a huge part of our Lanrick family. We always aim to provide person-centered care and put the needs of our service users first at all times. Our door is always open to feedback and ideas so we can continue to improve our service.
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Review from David L (Son of Resident) published on 30 January 2025
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5.0 out of 5
Reply from Claire Anscombe, Registered manager at Lanrick House
Thank you so much for your lovely review of our home, we really appreciate your feedback.
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Review from Alison A (Daughter of Resident) published on 27 January 2025
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4.0 out of 5
Reply from Claire Anscombe, Registered manager at Lanrick House
Thank you so much for your lovely review. Our aim at Lanrick House is to ensure we deliver excellent care and support to all our residents, ensuring we have a person-centred approach. We pride ourselves on promoting independence and taking on board our residents and relatives' feedback, so we can continue to provide a safe and happy home for everyone.
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Review from Sam L (Daughter of Resident) published on 27 January 2025
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5.0 out of 5
Reply from Claire Anscombe, Registered manager at Lanrick House
Thank you so much for your lovely review. It makes us so happy to know that our residents at Lanrick House feel happy, secure and comfortable in their home.
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Review from Andrew C (Son of Resident) published on 27 January 2025
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5.0 out of 5
Reply from Claire Anscombe, Registered manager at Lanrick House
Thank you for your review. It makes us happy to know that our residents are happy in their home.
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Review from Paul B (Brother of Resident) published on 3 January 2025
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5.0 out of 5
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Review from D N (Husband of Resident) published on 24 December 2024
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5.0 out of 5
Reply from Claire Anscombe, Registered manager at Lanrick House
We would like to say a huge thank you for your lovely comments regarding our home. We believe in ensuring that all our residents relatives and friends feel welcome when they visit and enjoy the lovely atmosphere that we have here at Lanrick House.
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Review from C H (Son of Resident) published on 12 August 2024
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5.0 out of 5
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Review from S C (Daughter of Resident) published on 20 June 2024
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5.0 out of 5
Reply from Elaine Cole, Care Director at Lanrick House
Thank you for taking the time to leave us a wonderful review. It is lovely to hear that dad is settled and happy. We have a wonderful and dedicated team that we are very proud of.
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Review from Leah C (Granddaughter of Resident) published on 13 June 2024
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5.0 out of 5
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Review from Josie M (Daughter of Resident) published on 28 May 2024
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5.0 out of 5
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Review from J R (Daughter of Resident) published on 23 May 2024
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5.0 out of 5
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Review from Rosheen C (Wife of Resident) published on 2 November 2023
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5.0 out of 5
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Review from A B (Son of Resident) published on 21 February 2023
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4.0 out of 5
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Review from S C (Wife of Resident) published on 21 February 2023
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5.0 out of 5
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The Review Score of 9.8 (9.808) out of 10 for Lanrick House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.808 for Lanrick House is calculated as follows: ( (177 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 213 Ratings = 4.808
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lanrick House is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Apr 2021
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Home Manager
Joined: 2024
I have worked in the care sector for over 30 years, starting out as a healthcare assistant and progressing to a registered manager.
I have a passion for care and love what I do. I like to make a difference in people's lives, ensuring they are treated with the dignity and respect they deserve.
Lanrick House is a beautiful house that caters for 23 residents, we support mild to moderate dementia, mental health and behavioural needs.
We feel honoured to be part of our resident's daily lives and to be able to support them.
We received an overall good and outstanding response in our CQC inspection back in April 2021 and very delighted with this and continue to move forward.
