Our standard fees cover accommodation, meals, housekeeping, personal care, and a range of social activities designed to support residents’ wellbeing. Basic laundry services are also included as part of our standard offering.
Some additional services, such as hairdressing, chiropody, and certain therapies, are available at an extra cost. These optional services are arranged directly with the providers, and residents or their representatives will always be informed of the charges in advance.
Where a resident’s care needs exceed the funding provided by their local authority or the NHS, top-up fees may apply. These are agreed transparently with families or representatives before admission, so everyone understands the financial commitment involved.
We are committed to providing clear and open communication about all fees, and full details are provided in our information pack, which is available on request.
The team value the importance of visitors in the lives of residents and fully support their right to maintain contact with family, friends, and loved ones. The visitors policy ensures that visits are welcomed, safe, and respectful of each resident’s personal wishes.
Key points of the policy:
Open Visiting: Visitors are welcome at any time, unless a resident personally requests limited visits or there is an outbreak of infection, in which case the home will follow health and safety guidance.
Resident Choice: Each resident can decide who they want to see, and this choice will be recorded in their care plan. If a resident lacks the capacity to make this decision, the Mental Capacity Act will guide the process to ensure visits still support their best interests.
Visitor Registration: All visitors must sign in and out at reception and follow any health and safety procedures in place.
Privacy and Respect: Residents have the right to refuse visitors, and this will always be respected. Visitors will not be allowed into other residents’ rooms without express permission.
Food and Personal Items: Any food or personal items brought in for a resident must be declared to staff to ensure safety and dietary needs are considered.
Infection Control: Visitors who feel unwell, especially with symptoms of transmissible infections (such as flu, COVID-19, or norovirus), are asked to postpone their visit until they are well.
Conflict and Safeguarding: If a visitor’s behaviour poses a risk to residents, staff, or the home environment, management will intervene. In serious cases, visits may be restricted or conditions imposed, with advice from the Safeguarding Team if necessary.
Outbreak Management: In the event of a public health incident, the home will follow local and national guidance, offering alternatives like video calls or window visits if needed.
Feedback and Complaints: Visitors are encouraged to provide feedback and raise any concerns, which will be handled through the Complaints, Suggestions and Compliments Policy.
Our goal is to make every visit a positive, safe, and supportive experience for all.
There is onsite parking for staff and visitors.
Lanrick House has a Review Score of 9.8 (9.791) out of 10, based on 19 reviews in the last 2 years. Over all time Lanrick House has 33 reviews.
Review from S C (Wife of Resident) published on 21 February 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from D H (Daughter of Resident) published on 21 February 2023
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Overall Experience
4.0 out of 5
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Review from Dawn H (Sister of Resident) published on 14 February 2023
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Overall Experience
5.0 out of 5
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Review from N P (Husband of Resident) published on 2 February 2023
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Overall Experience
5.0 out of 5
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Review from J O (Wife of Resident) published on 22 July 2022
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Overall Experience
5.0 out of 5
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Review from Carole H (Niece of Resident) published on 11 December 2020
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Overall Experience
5.0 out of 5
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Review from Paulette T (Daughter of Resident) published on 6 November 2020
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Overall Experience
5.0 out of 5
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Review from Pearl A (Sister-in-law of Resident) published on 23 October 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from J P (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Colin C (Nephew of Resident) published on 18 February 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from J K (Daughter of Resident) published on 14 February 2020
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from T F (Nephew of Resident) published on 24 April 2017
Submitted via Postal Card •
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Overall Experience
3.0 out of 5
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Review from D H (Son of Resident) published on 13 April 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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The Review Score of 9.8 (9.791) out of 10 for Lanrick House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.791 for Lanrick House is calculated as follows: ( (185 Excellents x 5) + (33 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 225 Ratings = 4.791
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lanrick House is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Apr 2021
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Home Manager
Joined: 2024
I have worked in the care sector for over 30 years, starting out as a healthcare assistant and progressing to a registered manager.
I have a passion for care and love what I do. I like to make a difference in people's lives, ensuring they are treated with the dignity and respect they deserve.
Lanrick House is a beautiful house that caters for 23 residents, we support mild to moderate dementia, mental health and behavioural needs.
We feel honoured to be part of our resident's daily lives and to be able to support them.
We received an overall good and outstanding response in our CQC inspection back in April 2021 and very delighted with this and continue to move forward.
