Lane House Care Home

265 Lichfield Road, Tamworth B79 7SF
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9.3 23 Reviews
  • Lane House Care Home, Tamworth
Lane House is a large Georgian house that has been expanded to provide registered care. The home accommodates 33 residents and has an excellent reputation for providing care for the elderly, especially those who are venerable due to conditions like dementia. The professional and experienced team at Lane House allows the care to be tailored to each resident with help from the resident and their loved ones.

Lane House aims to meet the needs of all its residents by achieving six core values of care:

- Privacy
- Dignity
- Rights
- Independence
- Choice
- Fulfilment

Lane House has its own rear private and secure garden surrounded by trees, allowing the residents to enjoy fresh air and sunshine. The home has undergone a major refurbishment, which finished in January 2021. This has transformed the home and given it the special feeling the residents and staff deserve.

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Care Provided by Lane House Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 33 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Laura Doherty (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020

Funding & Fees Guide for Lane House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,020 – £1,600
    • Self-Funded Residential Dementia Care £1,020 – £1,600
    • RESPITE Self-Funded Residential Care £1,020 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,020 – £1,600
  • (these prices are only a guideline, please contact Lane House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Lane House Care Home Reviews (23)

Total of 23, showing 1-20
9.3

Lane House Care Home has a Review Score of 9.3 (9.254) out of 10, based on 9 reviews in the last 2 years. Over all time Lane House Care Home has 23 reviews.

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Review from P B (Son of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care displayed at Lane House is second to none. All the staff are fantastic, have great patience and show true caring to the residents. My mother had nothing but kindness shown to her. Her room was great with a lovely garden view, fantastic on a hot day with the windows open. There is always
something going on with plenty of different activities to keep the residents occupied. The home itself is spotless and always looks welcoming. My mother really did have a great time in your care.

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Review from J B (Daughter of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

On first impressions the home appears to be lovely, well decorated, clean and the bedrooms look comfortable. Unfortunately the care afforded to my mother did not reflect this. I was extremely disappointed and quite frankly traumatised with how she was treated. Some staff appeared to try, but generally
communication was virtually none existent especially from management. I would urge anyone to think carefully before sending a loved one here!

Reply from Alex Hartles, Operations Manager at Lane House Care Home

Dear Reviewer,


We are disappointed to receive this review, considering all the serious allegations have been proven false, thus being closed down by the safeguarding team, and this review was subsequently posted after the verdict was made. It has been 10 months since your mum left Lane House after the professional teams (Doctor, CPN, and District Nurse) sadly had to make the decision that we could no longer meet your mum's care needs. This is always the last resort for us, but we had your mum's best interest in mind to ensure she got the best care.


Overall, we understand that you have your mum's best interest at heart. However, posting a negative and defamatory review against the home when everything was done and followed correctly is disappointing for the staff who work tirelessly to protect and care for all our residents.


We hope your mum is well and wish her all the best.


Yours Sincerely
Alex


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Review from T T (Daughter of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom loves it at Lane House, we were really worried about how she would settle in but to our surprise she loves it!
The carers are all lovely and really look after her and all the other residents. They treat her with respect and dignity, nothing is too much for them, even when they are rushed off
their feet. The two ladies who do the activities are brilliant too and this home has very good management. The food is homemade and Mom loves it!

Reply from Clare McNeela, Manager at Lane House Care Home

Thank you so much for your kind words. We really appreciate your feedback and will ensure this is passed onto the rest of the team.


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Review from G B (Son of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I looked at several care homes, Lane House was by far the nicest we have seen, it was beautifully presented and the staff were very helpful. My father is very happy there also when we visit we are made to feel part of the family.

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Review from Wendy B (Daughter of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On Friday 14th July 2023 my dad moved into Lane House after a stay in hospital and a family decision that Dad needed 24-hour care, it was not a decision we wanted to make but my goodness it was surely the right one! Dad is thriving, he’s putting on weight, eating better, has company all day, can reside
in his own beautiful room if he so chooses! I asked Dad if he was happy and he said “yes”, he is feeling “more at ease everyday!” All members of staff from management to care assistants to catering to entertainment to maintenance to housekeeping are all so approachable, nothing is too much trouble! Thank you from the bottom of my heart for giving me the chance to be my dad's “daughter” again! I can sleep at night knowing he is in the best possible hands! Keep up the good work!

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Review from Mandy K (Daughter of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager was friendly, informative and welcoming from the onset, putting all our worries and concerns at ease. From day one, person centered care was a priority for Dad.
Ongoing activities are constant, which are fun filled and stimulating. Dad is always well dressed, clean and groomed whilst shown
dignity and respect from staff who behave natural and friendly in their approach.
Lane House has a home from home ambience, it is clean, fresh, inviting and has a natural, warm and homely feeling. Residents are encouraged to utilise their remaining skills and be independent, where possible, engaging in activities like cooking. Visitors are always made to feel welcome.
Management and staff are very supportive providing help, advice and are always on hand to address any questions or concerns.
A very special thank you to management and staff for their efficiency in providing necessary, diligent, attentive care, at such a high standard. Lane House, highly recommended.

Reply from Alex Hartles, Operations Manager at Lane House Care Home

Thank you for taking the time to write your review. Lane House appreciates your kind words, and it is a testament to the staff that work at Lane House.
Once more thank you


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Review from S H (Daughter of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lane House tries so hard to give overall good care to their residents. They have a great activities package with dedicated activity staff that go above and beyond. My mother has had long-term care at this home and has been happy and very content.

Reply from Alex Hartles, Operations Manager at Lane House Care Home

Thank you for taking the time to write a review. All the staff, including management, are committed to providing exceptional quality care.


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Review from C M (Son of Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I put off moving my mother into residential care as I had been told she was better at home. It became obvious to me though that she wasn't doing well and her carers couldn't fulfil her needs so I decided it was time. With more than a few misgivings and a big sense of guilt, I went ahead. I had looked
at a few residential homes and some did nothing to set my mind at rest.
I then came across Lane House and as soon as I walked through the door I was impressed with the place. It was clean smart and welcoming, my worries about whether am I doing the right thing? were dispelled, in short, I felt reassured as it's not an easy thing to decide.
The staff are welcoming and helpful, I can say without doubt they really care about the residents. Mom always looks good, her hair is groomed, her nails are done and she has improved since she started living there. Lane House Care Home has a policy of encouraging peer socialisation and its doing Mom a world of good. I would recommend Lane House.

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Review from P S (Daughter-in-law of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We appreciate all that the caring staff do. Recently lots of lovely events have been organised and greatly enjoyed. The staff seem more relaxed and so does our relative. The food seems better too and more varied. We know that Lane House is definitely the best place for our relative knowing she is safe,
happy and very well cared for. Thank you to all the staff.

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Review from H D (Daughter of Resident) published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for over 4 years. From day one the staff have made her feel that it's her home. They are caring and empathetic giving me confidence that she's happy and cared for especially during the pandemic. The meals they are served is first class and there is always a birthday so cake
is a must! The activities lady really thinks outside the box to think of things for them to do and keeps them doing things they would normally do in their own home. I cannot recommend Lane House highly enough!

Reply from Alex Hartles, PA to Directors at Lane House Care Home

Thank you very much for your lovely comments about the home. Kindest regards Alex.


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Review from K B (Daughter of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been here for a very short time but my overriding impression has been of a very friendly and welcoming home. Within a very short time of Mum arriving in the home, the cook came to introduce herself and asked about food preferences. Every member of staff has been so friendly and they can't
do enough for Mum. She has a beautifully clean en-suite room overlooking the gorgeous gardens. I have every confidence that Mum will be safe and happy here.

Reply from Alex Hartles, PA to Directors at Lane House Care Home

Thank you very much for this lovely review about the home. Your comments are really appreciated. Kindest Regards, Alex


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Review from B G (Son of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom came to Lane House on a short stay. My family agreed she was to stay there. Everyone in the home is one big family. We are always made to feel very welcome.
The home has been decorated and it looks lovely but still has that homely feeling.

Reply from Alex Hartles, PA to Directors at Lane House Care Home

Thank you very much for this lovely comment about the home. We hope your mom enjoyed her short stay with us. All the best, Alex Hartles.


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Review from Carol R (Daughter of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was the first time in nearly a year since I saw my father. The care home staff were very friendly and accommodating. It was lovely to see my father in his surroundings very happy.

Reply from Alex Hartles, PA to Directors at Lane House Care Home

Thank you for your comments towards the home. It is great to hear you have seen your father after such a long and difficult time, we are glad he is very happy with Lane House. Best Wishes Alex Hartles


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Review from Jacqueline S (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only recently become a resident at Lane House and she seems to have settled in well and tells me she like it here. The staff are helpful and caring.

Reply from Alex Hartles, PA to Directors at Lane House Care Home

Thank you for your lovely review. We are really glad your mother is enjoying Lane House. Best wishes Alex Hartles


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Review from P B (Son of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Made to feel very welcome on my visit with all precautions adhered to with reference to COVID. My mother seems quite content and well cared for, all is positive. Looking forward o my next visit.

Reply from Alex Hartles, PA to Directors at Lane House Care Home

Thank you for your review about Lane House. It is great to hear that all is positive.
Best Wishes, Alex Hartles.


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Review from June B (Niece of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I came in my aunty was always happy. Very pleasant staff. Lots of activities for my aunt to do.
Management were always very supportive. The home always looks clean and tidy and always smelt fresh.

Reply from Alex Hartles, PA to Directors at Lane House Care Home

Thank you very much for your kind words towards Lane House Care Home. It is really great to hear your aunt is happy with us.
Best Wishes, Alex Hartles.


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Review from J J (Daughter of Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful care home. The care is fantastic. All of the staff take care of the residents in such a kind and caring way, and show empathy and give them dignity. The house is full of fun and laughter. They have a beautiful garden and courtyard which they allow residents to enjoy as much as possible.
I can't fault the place. Thank you Lane House.

Reply from Alex Hartles, PA to Directors at Lane House Care Home

Thank you very much for this amazing review. It is so wonderful to see comments like this and it really has a positive impact on the team. Thank you for your support. Best Wishes Lane House Team


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Review from C H (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has done a wonderful job of keeping all the residents safe and well during the last year, whilst working in unprecedented circumstances. They have recently introduced face to face visits which are conducted in a safe way. Staff have always been cheerful and helpful every time I have visited.
When visits were not permitted they introduced video calls so their residents could stay in touch with their families.

Reply from Alex Hartles, PA to Directors at Lane House Care Home

Thank you for your response and for taking the time to complete the review, we really do appreciate this. I do disagree with you though on your rating for activities as they are amazing at the home. The activity Co-ordinator makes a huge effort facilitating activities for the needs of the residents, this has been especially hard because of the lockdown period. Once the country comes out of this period then regular visits will start again to local garden and tea and coffee centres.


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Review from Julie W (Daughter of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother began living in the home during the pandemic and just before the 2nd lockdown. Can't fault the way the staff dealt with her isolation period and keeping in touch via social media at these difficult times, so that despite all hurdles my mother settled well and is happy there.

Reply from Alex Hartles, PA to Directors at Lane House Care Home

I would like to thank you for this amazing review about Lane House. It is great to hear that your mother has settled and is happy as this is the most important thing. We are really grateful for the support shown towards the home and hard working team since your mother became a resident at Lane House. Thank you, Alex Hartles


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Review from Martin H (Son of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had looked at other care homes but as soon as we walked into Lane House we knew it was the right one.
Always clean and tidy, no smells ever apart from the nice ones from the kitchen.
Staff are professional and friendly. Mom is happy.

Reply from Alex Hartles, PA to Directors at Lane House Care Home

Thank you for this amazing review about Lane House care home. It is great to hear that your mom is happy and the home meets the impeccable standards we set. Best Wishes Alex Hartles


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Current Review Score: 9.3 (9.254)

Overview of Review Score

The Review Score of 9.3 (9.254) out of 10 for Lane House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.454 for Lane House Care Home is calculated as follows: ( (75 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (7 Very Poors x 1) ) ÷ 108 Ratings = 4.454

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Lane House Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Lane House Care Home

What types of Care is Lane House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lane House Care Home provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Lane House Care Home have?

There are 29 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Lane House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lane House Care Home to the centre of Tamworth?

1.2 mile(s) as the crow flies, distance by road may be significantly further.