The Poplars

High Street, Alsagers Bank, Stoke-on-Trent ST7 8BA
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8.8 18 Reviews
  • The Poplars, Stoke-on-Trent
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Care Provided by The Poplars

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Owner
  • The Poplars Ltd
  • Person in charge
  • Donna Coffey (Manager)
  • Admission Criteria
    • Non smoking home
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for The Poplars

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £750 – £750
    • Self-Funded Residential Dementia Care £750 – £750
  • (these prices are only a guideline, please contact The Poplars to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • The home has a car park to the front of property which will accommodate 17 cars, plus two disabled spaces.


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The Poplars Reviews (18)

8.8

The Poplars has a Review Score of 8.8 (8.791) out of 10, based on 5 reviews in the last 2 years. Over all time The Poplars has 18 reviews.

Overall Experience

  • 10
  • 7
  • 1
  • 0
  • 0

Date Published

18
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0
5
13

Review from J P (Daughter of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum went here for 2 weeks respite. I would definitely let her go again! She's been in other homes for respite which I wasn't impressed with. But would definitely recommend The Poplars. The staff were lovely and friendly.

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Review from Rob M (Son of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into The Poplars two months ago. She has settled in very well. All the staff are great and the atmosphere of the home is always happy and pleasant. The Poplars seem very clean and well-run. I feel very fortunate that my mother can spend her last few years in such a lovely environment.

Reply from Lisa Cunningham, Director of Care at The Poplars

Thank you for your kind words, Rob, it is lovely to hear your feedback.


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Review from J W (Son of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff are very helpful. Clean room and walkways. Management is very helpful with any problems that have occured.

Reply from Lisa Cunningham, Director of Care at The Poplars

Thank you for your review, all feedback is welcome. We have now employed two new activity coordinators to ensure there are plenty of activities happening around the home, we hope with different things happening more residents will enjoy them.


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Review from Sharyl O (Granddaughter of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Gran was a resident until recently at The Poplars Care Home. The care and love she received was second to none.
All of the staff give the residents their time and it has the feel of a large family residence with lots of love and laughter. Members of staff were always on hand to have a chat (and
to share a laugh) which Gran loved.
A few days before my Gran passed away, there was quite heavy snowfall. My Gran mentioned she wanted to go sledging. One of her carers sat in the window with her watching the snow... It fills my heart to know that these things were going on in her last days.
I particularly liked that there would be regular updates posted on the Facebook page so I could see what she was up to on days I couldn't visit.

Reply from Lisa Cunningham, Director of Care at The Poplars

Thank you so much for your wonderful review! We are so grateful to hear that the love and care we have for our residents is felt by their families as much as the residents themselves, we see family members as part of our extended family also. We pride ourselves in providing a homely and family feel to our home as well as providing care we would wish one of our own relatives to receive.


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Review from Carol E (Daughter of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum became a resident of The Poplars in the summer of 2022. She settled really well, the staff have been really good and caring. Mum always comments on how good the food is. She has a lovely room with good views. The family have been happy with communication and would certainly recommend the home. There
appear to have been more activities for residents in the last few months, which is a real bonus.

Reply from Lisa Cunningham, Director of Care at The Poplars

Thank you for your comments, Carol, they are much appreciated, we are glad your mum is happy here and that you are both happy with the care given. There are definitely more activities happening as we now have two dedicated activities coordinators to solely focus on this area.


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Review from H L (Daughter of Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the majority of experiences my mother and I receive. I would like to be aware of what training the staff who care for my mother have and how soon they receive it after starting work with the residents. I am happy with most of the communications I receive. Occasionally, the line can be
persistently busy and I have no second official link I can communicate any emergencies on.

Reply from Lisa Cunningham, Director of Care at The Poplars

Thank you for your review. We take all feedback seriously good or bad and have an open door policy should residents or their families have any questions surrounding staff or the home. I will contact you to discuss staff training and the recruitment process in general to answer any questions you have.


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Review from A P (Son of Resident) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father entered the care home during the COVID19 lockdown which was a difficult experience. The home made the process as easy as it could have been under the circumstances which we are grateful for. Overall we are very happy with the care my father is receiving.

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Review from Paulette W (Daughter of Resident) published on 16 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum, who has Alzheimer's, has been in the care home for just over four years now. Over this period of time, her Alzheimer's has gradually got worse. I cannot fault the care and help that she gets from all the staff at the care home. They make sure that she maintains her dignity and although her condition
is gradually worsening, they still help her to feel part of the 'family' and make sure that she joins in with the different activities that they do. Obviously, it has been very difficult over the last 12 months, but the home has put regulations in place so that we can still visit her in a safe environment. She herself has told me that she is looked after very well and that she is happy living there. I would have no hesitation in recommending the Poplars care home to anyone.

Reply from Lisa Cunningham, Director of Care at The Poplars

Thank you so much for the positive feedback it is always greatly received. It is great to know that our residents and their families are happy with the care we provide.


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Review from Melanie E (Daughter of Resident) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It has been so wonderful during this difficult time of the lockdown that the staff have facilitated social distanced visits (weekly) either outside or appropriate measures put in place to be able to sit in the corridor area. Caring staff who have continued to look after our loved ones over the last
few months.

Reply from Lisa cunningham, Director of Care at The Poplars

Thank you so much for the kind review. We always put our residents needs as a priority in all we do, it is wonderful to have such positive feedback.


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Review from M R (Sister of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the home. When my brother was going into the home I was a little worried. But the care and the kindness shown to him has been excellent. As regards to the food, it cannot be faulted. My brother does not join in many activities but has access to books which he reads all the time.
I would recommend The Poplars to anyone.

Reply from Lisa cunningham, Director of Care at The Poplars

Thank you for such a kind review, we are always pleased to receive feedback from family members. We put our residents first in all that we do and offer person-centred care to ensure each person's individual needs are met.


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Review from Catherine R (Daughter of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find everyone, from the management, carers, kitchen staff, and maintenance staff very friendly and helpful. Nothing is too much trouble. My father has become more active having the help of the carers, which he didn't have at home. He looks so well.

Reply from Lisa Cunningham, Director of Care at The Poplars

Thank you for your review. We always put our residents' best interests first in everything we do, we are pleased to hear that this is felt by family members.


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Review from J R (Daughter of Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm confident that my elderly father is getting the care he needs from the amazing staff at The Poplars. The location and views are restful, the staff make you feel welcome at any time in this spotless care home. They are obviously doing everything necessary in the prevention of Covid-19. Well done
and thank you.

Reply from Lisa cunningham, Director of Care at The Poplars

Thank you for your positive review, we always put our residents first in everything we do. We are pleased to hear that the residents' family members feel we are doing this well.


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Review from Stephen N (Son-in-law of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are caring and friendly. Well informed. Good communication. I have every confidence in The Poplars.

Reply from Lisa Cunningham, Director of Care at The Poplars

Thank you, Steve, we always put the residents' needs as priority in everything we do.


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Review from Sandra M (Daughter of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has Alzheimer's and limited mobility and has been at the home for 9 months. The management staff have been extremely helpful and understanding regarding her care needs and wellbeing. I have witnessed the staff being friendly and caring towards all their residents. My mum presents as relaxed,
comfortable and well cared for. During the pandemic, the management have reacted professionally, ensuring the safety of staff and residents is paramount and keeping family informed of the measures.

Reply from Lisa cunningham, Director of Care at The Poplars

Thank you for your review. We all work hard to ensure our residents are cared for to the highest standard in a person-centered way, we are pleased to know that this is also felt by the residents and their families.


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Review from A S (Daughter of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well-run; clean; caring staff and management. I feel relieved that Mum is being cared for at The Poplars. Big weight off my mind. I am encouraged by the high standards.
The overall feeling is it's one big happy family, some difficult residents but the quality of staff keeps the overall situation, atmosphere
and everyday life to a high standard.

Reply from Lisa Cunningham, Director of Care at The Poplars

Thank you for your kind words; it really does mean a lot to us all. We always put our residents care as our highest priority and are happy that this is felt by the families of the residents we care for.


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Review from Gill K (Daughter of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at The Poplars now for 8 months. My other family members and I are very pleased with the home. I have visited many times and feel the carers, management and all who work there are excellent. They are friendly to visitors and I can see genuinely in their hearts they care for the residents.
I have met the owners who are lovely, they talk to the residents and know them all by name! My mum (Dad's wife) feels happy that her loving husband is being looked after so well.

Reply from Lisa Cunningham, Director of Care at The Poplars

Thank you for your kind words; it really does mean a lot to us all. We always put our residents care as our highest priority and are happy that this is felt by the families of the residents we care for.


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Review from C S (Daughter of Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care from all of the staff. The cleanliness is very good and all the rooms I have seen are all very nicely furnished. The dining room is always clean and tidy and hoovered after lunch. The staff answer any questions I have about my mum and her care. There are pleasant gardens
the residents can sit in, in the good warm weather.

Reply from Lisa cunningham, Director of Care at The Poplars

Thank you for your review C S, I am glad you are happy and are positive about the home. We always put our resident's care at the forefront of everything we do.


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Review from Lynne W (Daughter of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my parents went to live at The Poplars, my mother found the transition difficult, but she was treated with unfailing patience and kindness. After her death last year, my father was given every support in coping with her loss. He has vascular dementia and is deaf, but he has been happy at The Poplars
because the staff are generally kind, caring and thoughtful. If dad has been unwell, he has had swift medical help and any problems regarding his care have been swiftly dealt with. My family are kept informed of any difficulties that need attention. The standard of hygiene is very good and the excellent food provides variety and choice. During the present coronavirus outbreak, we cannot praise highly enough the efforts staff have made to keep our loved ones safe. They have organised socially distanced visits and online chats with family. They have continued to provide activities to keep spirits up and put photos of residents on their Facebook page for families who cannot visit.

Reply from Lisa Cunningham, Director of Care at The Poplars

Thank you for such a thoughtful and kind review Lynne. We always put the needs of our residents as priority in everything we do and we are glad that this is felt by our residents family's.


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Current Review Score: 8.8 (8.791)

Overview of Review Score

The Review Score of 8.8 (8.791) out of 10 for The Poplars is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.533 for The Poplars is calculated as follows: ( (38 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 60 Ratings = 4.533

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.258 Points relating to the number of positive Reviews for The Poplars is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6. 5 Positive Reviews ÷ 6.6 = 0.758

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about The Poplars

What types of Care is The Poplars registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Poplars provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does The Poplars have?

There are 31 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Poplars?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Poplars to the centre of Stoke-on-Trent?

4.9 mile(s) as the crow flies, distance by road may be significantly further.