Hillswood House

15 The Avenue, Kidsgrove, Stoke-on-Trent ST7 1AQ
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8.4 4 Reviews
  • Hillswood House, Stoke-on-Trent
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Care Provided by Hillswood House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's

Good to Know

  • Owner
  • Hillswood Ltd
  • Person in charge
  • Lesley Shufflebotham (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (49)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011

Funding & Fees Guide for Hillswood House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £850
  • (these prices are only a guideline, please contact Hillswood House to find out the exact price for your requirements)

Facilities

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Hillswood House Reviews (4)

8.4

Hillswood House has a Review Score of 8.4 (8.413) out of 10, based on 4 reviews in the last 2 years. Over all time Hillswood House has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

4
1
2
4
0

Review from Mary M (Niece of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident for three and a half years and during this time she has been looked after well. Her room was well-furnished and spacious. The staff went out of their way to look after her. She was a very feisty person who had a wonderful memory and brain which often caused her to have temper
tantrums because she was frustrated with not being able to do what she liked. The staff managed her personality well.
Sadly she passed away a few days ago aged 97. The way the staff looked after her in her final few days was exceptional. She couldn't have been treated better by her own family. After her passing, they dressed her in her favourite clothes and arranged the room beautifully. When I entered the room I was so taken aback by the way they had arranged photographs and flowers by her bedside. During her last few days, so many carers visited her and some even came in to sit with her on their days off. That's dedication for you.

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Review from Jeanette W (Daughter of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a permanent resident in Hillswood House after two restbite visits. She was content, well looked after, and happy if confused at times due to dementia.
However sadly yesterday she passed away, the care compassion and dignity shown by all the staff( particularly carers) surpassed any expectations,
they dealt with the situation in the most loving way. They cared so much during her life but also in death. Words can not express enough thanks.

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Review from Kath F (Daughter of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has stayed here for respite several times, it is my preferred choice of home for respite. The staff are all really friendly, as she's stayed before they remember her and her preferences and greet her when she arrives which makes my mum feel safe and less stressed about being in a 'new' place,
she has advanced dementia and it can be stressful leaving her so that I can have a break from caring but the team at Hillswood alleviate my concerns and I'm confident that she'll be well cared for during her stay. The home is very open about me going to her room/lounge when dropping off/collecting and visitors are welcome, I think that speaks volumes. All the residents seem well looked after and the team try to do activities and encourage interactions between the residents. I wouldn't hesitate to use Hillswood House again in future.

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Review from Elaine P (Daughter-in-law of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was admitted to Hillswood House at short notice owing to a family emergency. He was resident for 4 weeks and during this time he was well cared for, well fed and kept safe. We were confident about the care provided and the staff were accessible and friendly. During my father-in-law's
stay he became much more mobile using his walker. He will benefit from this now he is back home. Thank you Hillswood.

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Current Review Score: 8.4 (8.413)

Overview of Review Score

The Review Score of 8.4 (8.413) out of 10 for Hillswood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.674 for Hillswood House is calculated as follows: ( (34 Excellents x 5) + (9 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 46 Ratings = 4.674

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.739 Points relating to the number of positive Reviews for Hillswood House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 4 Positive Reviews ÷ 11 = 0.364

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Hillswood House

What types of Care is Hillswood House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hillswood House have?

There are 49 Single Rooms and 3 Couples/Companion Rooms.

How far is Hillswood House to the centre of Stoke-on-Trent?

5.1 mile(s) as the crow flies, distance by road may be significantly further.