Rosemary Lodge

191 Walsall Road, Lichfield WS13 8AQ
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9.2 57 Reviews
  • Rosemary Lodge, Lichfield
Rosemary Lodge is located in scenic surroundings a short distance from the historic city of Lichfield, where top quality residential care is achieved since the property was lovingly converted into an accommodation ideal for retirement needs.

A homely interior and landscaped gardens make for a relaxing lifestyle, with carers supporting residents' personal freedoms and pursuit of independence, while being readily available throughout the day and night.

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Care Provided by Rosemary Lodge

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Owner
  • Abivue Ltd
  • Person in charge
  • Jane Evans (Registered Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Rosemary Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • The costs include all care, drinks and meals, laundry, housekeeping and all activities including trips out.

    Items charged separately include hairdressing, chiropody, escorting to appointments and personal newspapers although we have various newspapers delivered daily which are free for all residents to share.

    We also provide day care, please get in touch for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking at the rear of the property


Rosemary Lodge Reviews (57)

Total of 57, showing 21-40
9.2

Rosemary Lodge has a Review Score of 9.2 (9.247) out of 10, based on 5 reviews in the last 2 years. Over all time Rosemary Lodge has 57 reviews.

Overall Experience

  • 49
  • 7
  • 1
  • 0
  • 0

Date Published

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Review from Nicola J (Granddaughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad moved into Rosemary Lodge 2 years ago and has loved every minute of it. He loves the room and the staff are all amazing. Last May during the peak of COVID my mom passed away suddenly she was my grandad's limited power of attorney, I then had to become my grandad's limited power of attorney.
It was all a bit of a minefield trying to sort out my mom's stuff as well as my grandad's. The staff were all so helpful, caring, and compassionate throughout. During COVID they have done everything to make sure we have as much contact as possible. They are always at the end of the phone and always have a smile on their faces.

Reply from Zoe Lane, Admin Assistant at Rosemary Lodge

Thank you for a lovely review. I will pass it on to the teams. Your grandad is a real character.


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Review from Julian S (Son of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in around 4 months ago and considering that she can be a very 'prickly' and exacting person, the staff have all done an excellent job to get her settled in so that she is now more relaxed and contented than she has been for a few years. The staff work to treat Mum as an individual, but also
to work with us as part of the extended team. Activities are tailored to residents and adapted where needed to make sure that they work. The COVID visiting 'pod', whilst not perfect, does provide a useful way for the wider family to visit relatives. Residents meetings where Mum is able to express views about what she would like to see on the menu have been a good boost for her.

Reply from Zoe Lane, Admin Assistant at Rosemary Lodge

Thank you for your review. I will pass your feedback on to the team who appreciate all comments.


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Review from David L (Grandson of Resident) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is very happy here. She is well looked after and is always kept busy. The arrangements put in place to allow safe visits during the pandemic have been excellent. Thank you all.

Reply from Zoe Lane, Admin Assistant at Rosemary Lodge

Thank you for your review, it is appreciated. I will pass the review on to the team, it is a pleasure to care for your grandmother.


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Review from E D (Daughter of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally, it is a pleasant place to live, with friendly and caring staff. Unfortunately, it is felt that food standards have gone down (not as good as it used to be!) There needs to be more choices, more home-cooked food i.e. not shop bought apple pie, meringue or rice pudding but more homely food
that elderly residents love. Tea time choices are very poor and the quantities are small. Also for residents that are in the rooms upstairs, there needs to be more contact with staff, as they often feel forgotten about.

Reply from Zoe Lane, Admin Assistant at Rosemary Lodge

Thank you for your review. We appreciate your feedback which I will pass on to the relevant team. We are currently in the process of updating our menu choices and hope to offer an improved and varied menu in the near future.


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Review from Jill L (Daughter of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff at Rosemary Lodge friendly, dedicated and helpful. My mother says they are very kind and caring. I do not think my mother could be in a better place. My only criticisms are that it is expensive, with a 10% increase this April! Also, I wish they would get Mum's hearing aid sorted
for good as it keeps falling apart and that affects her quality of life.

Reply from Zoe Lane, Admin Assistant at Rosemary Lodge

Thank you for your review. I will pass your feedback on to the team. We love having your Mother here at Rosemary Lodge, she is such a lovely lady.


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Review from R M (Power of Attorney of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend has settled extremely well at Rosemary Lodge. She is well cared for, always looks smart and happy. The staff are wonderful. The home is lovely, clean and in good repair. Rosemary Lodge is highly recommended and I am so pleased to say my friend is happy at last.

Reply from Z.Lane, Administration at Rosemary Lodge

Thank you for the feedback it is much appreciated, I will pass on your review to the teams. She is such a character and makes us all smile throughout the day.


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Review from Judy G (Daughter of Resident) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble. The staff always try to accommodate any requests and deal with things straight away.

Reply from Zoe Lane, Admin Assistant at Rosemary Lodge

Thank you for your review. Everyone loves your mom at the Lodge, She is such a kind and gentle lady. I will pass the review to all of our departments who appreciate all feedback.


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Review from Michael L (Son of Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Even during these difficult times, all the staff have been very helpful and professional going out of their way to support both family and residents alike. Nothing seems too much trouble. Most importantly of all, the residents appear very well cared for.

Reply from Zoe Lane, Admin Assistant at Rosemary Lodge

Thank- you for your kind words, I will pass on your review to our team who appreciate all feedback.


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Review from K L (Daughter of Resident) published on 21 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has resided at Rosemary Lodge for 2 years and 9 months. His care during this time has been excellent. During the pandemic, the staff have kept everyone safe. As soon as possible relatives have been able to visit outside and this has had great benefits to residents' well-being, including my
Dad. Under difficult circumstances, all the staff have contributed to the residents continuing to enjoy living in their "home". Thank you to Rosemary Lodge.

Reply from Zoe Lane, Admin Assistant at Rosemary Lodge

Thank you kindly for your review. We appreciate all feedback and this is passed on to the relevant departments where we strive to continually improve our services. We all love seeing your charming Dad and his character is firmly embedded here at Rosemary Lodge.


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Review from K J (Daughter of Resident) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been delighted with the care Mum has received at Rosemary Lodge. Mum moved in 2018 she is very happy and well. The staff are lovely so friendly and caring. Rosemary Lodge is beautifully appointed and extremely well cared for, always looking immaculate, yet retaining a lovely homely atmosphere.
I am always made welcome when I visit and would not hesitate to recommend the home.

Reply from Zoe Lane, Admin Assistant at Rosemary Lodge

Thank you for the review. I will pass the review and comments onto our staff who value the feedback. It is our pleasure to look after your mum who is such a lovely lady.


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Review from B T (Son of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Rosemary Lodge since November 2019. She has been very happy there. I have always found the staff to be very attentive and competent.

Reply from Zoe Lane, Admin Assistant at Rosemary Lodge

Thank you for your review. It is good to know that your mother is happy here with us and it is a pleasure to look after her.


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Review from J J (Daughter-in-law of Resident) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home and surroundings. Excellent staff, very caring and welcoming to the family. Rather expensive, but I suppose you get what you pay for.

Reply from Zoe Lane, Admin Assistant at Rosemary Lodge

Thank you kindly for your review. I will pass this on personally to the staff.


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Review from H S (Granddaughter of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Rosemary Lodge provides excellent care for my Grandma. They ensure all of her personal care needs are met, her medical needs addressed as required and do so with respect, empathy and patience. The staff interaction with both residents and visitors is wonderful. They are professional, friendly and make
visiting a pleasure. The home is always immaculately clean, the food is of a very high standard and all staff willing to help with anything. I feel a huge sense of relief knowing my Grandma is safe and happy.

Reply from Zoe Lane, Admin Assistant at Rosemary Lodge

Thank - you for taking the time to respond and for helping us to consistently monitor the quality of the service that we deliver.


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Review from M J (Niece of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aunty is very well cared for. She is very happy and has been there for a number of years. The staff have done everything in their power to provide her well-being going beyond their call fo duty. Thank you.

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Review from D G (Daughter of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent daycare - every Thursday my Mum attends - super.

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Review from Bob C (Brother-in-law of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has been at Rosemary Lodge for 12 years.
After looking at many homes, this was the best in the area.

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Review from James F (Son of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been well looked after in the time he has been living here, just over two years. The level of individual care is very impressive, and all the staff are friendly to both residents and visitors.

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Review from L B (Daughter of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Another excellent respite visit for my dad. The care he received was amazing as always.

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Review from Michael D (Son of Resident) published on 10 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving at Rosemary Lodge in October 2019 my mother has been treated with the utmost dignity and respect from the caring and thoroughly professional staff at all times. As we live a 2-hour drive away we do not visit as much as I would like but I can sleep easy knowing that she is being cared
for by your wonderful staff and could not be in a better place.
Many thanks to all the staff that work tirelessly to create a home from home environment.

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Review from A B (Son of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was during our initial visit to Rosemary Lodge that we were impressed by the cleanliness of the residence and the quality of the facilities it has to offer. Since that visit, my mother is now a guest and it has become clear she is always treated with dignity and enjoys the care and support of professional
enthusiastic staff.
We would have no hesitation in recommending the residence to others in need of similar care as my mother.

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Current Review Score: 9.2 (9.247)

Overview of Review Score

The Review Score of 9.2 (9.247) out of 10 for Rosemary Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for Rosemary Lodge is calculated as follows: ( (57 Excellents x 5) + (2 Goods x 4) ) ÷ 59 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.281 Points relating to the number of positive Reviews for Rosemary Lodge is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 5 Positive Reviews ÷ 6.4 = 0.781

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (4)

Susan

Susan Angenent

Job Title: Founder and Managing Director

Joined: 1990

"In the late ’80s, while studying Social Care, I began questioning why shouldn’t living in a care home be a well-deserved enjoyable stage of life rather than a place that is limited to God’s waiting room. Shouldn’t it be a time to socialise, active and nurture the spirit in a comfortable lifestyle? Shouldn’t a Resident be cared for as if they were family? The answer to all, was ‘Yes!’ And so, Rosemary Lodge was born and based on these values.


Today more than 30 years later, Rosemary Lodge remains in the same experienced hands. Many elderly ladies and gentlemen have resided happily in our home. It continues to enjoy a hard-earned reputation and is well supported by the local community and medical professionals. Our ethos and our standards remain consistent. Just as we take care of our Residents 24 hours a day, Rosemary Lodge does not stop in its efforts to evolve, improve and maintain its position as a leading luxurious care home."


Jane

Jane Evans

Job Title: Registered Care Manager

Joined: 2004

"I found my dream job in 2004 – by sheer chance! I was helping out at Rosemary Lodge as a “Girl Friday” and I immediately knew where I wanted to grow. I started at the bottom and worked my way up – through hard work, gaining hands-on experience, and studying to become a Registered Care Manager.


My years at the Lodge have been wonderful – there is something special in the aura of the home, and the energy and attitude of our team. Our Residents and their families feel it as much as I do. For me, it’s my second home and I am grateful to be the Mom of our happy family here."


Lynn

Lynn Best

Job Title: Deputy Care Manager

Joined: 2022

"One thing is certain at Rosemary Lodge –no two days are ever the same. It’s a great choice if you don’t want boring days.


A second thing is it is a friendly family home. This applies to Carers too. We work together to make a difference in the lives of those we care for.


There is little more rewarding than empowering our Residents to enjoy life.


My idea of a good day is finishing work, knowing I have put smiles on faces."


Rebecca

Rebecca Davies

Job Title: Business Administration Manager

Joined: 2022

"I wasn’t sure what to expect when I joined Rosemary Lodge, but my goodness I was pleasantly surprised having only worked in a corporate environment, I was looking for a role that would be challenging but in a different way.


The Lodge certainly does that, there is a special feeling as soon as you walk through the doors such a family atmosphere and a happy, homely feeling. The aura around the home is peaceful and the warmth you receive from the residents just makes my job worthwhile."