Wetley Manor Care Home

Abbey Road, Wetley Rocks, Stoke-on-Trent ST9 0AS
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9.5 19 Reviews
  • Wetley Manor Care Home, Stoke-on-Trent
Wetley Manor Care Home cares for elderly in the Staffordshire Moorlands close to Stoke on Trent.

The home is registered for old age, physical disability, dementia and mental disorder care categories but does not provide nursing care.

Staff respect the rights, choices, dignity, privacy and independence of the residents. The staff without exception treat the residents as individuals and demonstrate patience, kindness and understanding at all times.

The activities coordinator provides stimulation for residents who wish to participate in activities.

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Care Provided by Wetley Manor Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 22 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Wetley Manor Residential Care Home Ltd
  • Person in charge
  • Sarah Osborne (Care Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (22)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 1

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Wetley Manor Care Home Reviews (19)

9.5

Wetley Manor Care Home has a Review Score of 9.5 (9.466) out of 10, based on 5 reviews in the last 2 years. Over all time Wetley Manor Care Home has 19 reviews.

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Date Published

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Review from David C (Brother of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Re.my sister - resident for 3+ years.
Over this period of time her condition has slowly deteriorated, she now needs constant help with basic daily needs. i.e. washing, using the toilet and feeding. She is encouraged to help herself and join in with various activities but sadly unable to do so. The
symptoms of dementia are cruel. The care she receives ensures she is always 'clean and tidy' and outwardly calm. As her condition will worsen, it is reassuring to know that she will be well cared for by staff that are friendly, understanding and proficient. The home is a safe environment and her room is always clean and tidy.

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Review from Donna N (Granddaughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran needed respite care after breaking her hip. Since moving into the home she has improved health wise and also her overall well-being has improved. She decided she liked it so much she wanted to stay because her experience has been so positive. All the staff are caring and give time to talk to
residents despite clearly being busy. Mealtimes are a big part of the day and activities are put on regularly with variety. The care home is very well run and all management is visible and cares about residents. The home is also very clean and tidy.

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Review from Joseph B (Nephew of Resident) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Wetley Manor Care Home since January 2022. I cannot find any faults with the service that is being provided, I live in Ireland and I always have peace of mind knowing that my aunt is happy and very well taken care of.

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Review from Jacqueline H (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A small home with a big heart. The staff are caring and pleasant. Residents are happy and well-presented each day. Meals are of a good variety. Residents' rooms are clean, pleasant and they are able to bring some personal belongings to make it homely and reassuring, especially for those with dementia.
Family is kept up to date with everything they need to know. The owner and senior staff are very approachable if you have any problems or concerns.

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Review from Anthony B (Son of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home now for 5 years and 10 months, and all during this period the staff have been remarkable with mum, all the staff at every level, including the owner, have continued to persevere with her and now she absolutely loves being there and looks upon all the staff and fellow
residents as being her friends! The quality of the activities, entertainment and food are all exceptional, and Mum always is full of compliments when I visit her, about how busy she has been, how much fun she has had, and all the enjoyment it's bought her.
I must also applaud the fantastic efforts every member of staff put in, for the full duration of the closure period of Covid. It was very comforting, for both Mum and myself to know that at all times, she was in the most very capable and professional hands, who were keeping her as safe as possible at all times.
An absolutely wonderful establishment, that I am very pleased to say, my mother now considers very much her home.

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Review from Peter G (Son of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Wetley Manor Care Home for 2 years and 8 months. Despite the trauma that was caused by Covid and the restrictions on visiting her, we found the staff at Wetley Manor were very accommodating. Before Covid restrictions, we found the staff to be friendly, helpful and professional
in their dealings with Mum and the family. Restrictions clearly limited their availability in terms of communication but the owner and his staff did their utmost to facilitate communication both with Mum and themselves. I cannot find fault with the home or the staff and would highly recommend Wetley Manor for any future residents.

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Review from Alison C (Daughter of Resident) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent almost 12 months at Wetley Manor Care Home. The care Dad received was exceptional, the staff were very accommodating and the owner was always there whenever you needed him. The manager was an ex-nurse and it showed in the disciplined way the home was run and she was very caring and friendly
towards my dad and myself and family members. My dad was very happy there and felt at home in his room.

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Review from S M (Daughter-in-law of Resident) published on 3 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been a resident at Wetley Manor Care Home since September 2019; he is brilliantly cared for. The staff are caring and efficient. The home itself is very comfortable and spotlessly clean. The food is all homemade and always looks amazing.

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Review from B B (Daughter of Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father just called it home and could not get over the food. He put on a stone in weight.

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Review from Tracey S (Daughter-in-law of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having chosen Wetley Manor for my mother-in-law, she's settled in very well. The staff and management are great, she is well looked after, never in dirty clothes, has her hair done and joins in the activities that they provide. The food is very good, the home lovely and clean.
Yes, I would recommend
the home.

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Review from Pauline B (Daughter of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last three and a half years of her life at Wetley Manor Care Home. Throughout her time there, she was treated with the utmost kindness, care and patience by the members of staff and care home manager. Since my husband and I lived nearby, we were able to visit regularly and were always
given a warm welcome and enjoyed the happy atmosphere we found there. The quality of food, which was prepared on the premises, was excellent, as were the various social activities provided. I can strongly recommend Wetley Manor to anyone seeking a care home place for a loved one.

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Review from F H (Stepson of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My step-father has been happy and contented during his stay during the past few years. Staff were particularly supportive when he lost his only son last year.

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Review from Anthony B (Son of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care offered by Wetley Manor is absolutely exceptional. My mother considers all the care workers and the owners to be her close friends and has some very happy times enjoying the facilities and activities regularly on offer.

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Review from B P (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived at Wetley Manor Care Home for 18 months before moving to a nursing home for palliative care. From the first visit, it felt like home. Efficiently run, very clean (it never smells!) and with good food (dad loved discussing the meals with the cook). The staff are friendly, caring and fun.
Endlessly patient and attentive they deal with problems discreetly and with sensitivity. Dad (and mum who still lives there) was happy at Wetley Manor Care Home despite deteriorating health and mobility and they did their very best for him at all times. I wouldn't hesitate to stay there myself especially with the new decor.

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Review from C S (Son of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having looked at other care homes before Wetley Manor, the difference was immediately apparent and we had decided within a few minutes that this would be the right place for mum; after a year of her being there, our decision has been vindicated.


The owner and manager are both very approachable and

always keen to do the very best for the residents. This ethos filters down to the staff who genuinely care for the residents and for whom nothing is too much trouble.


Everywhere is clean and some recent refurbishments have made it feel even more comfortable. The food is freshly prepared with a varied menu and obvious care and attention in its preparation.


The surroundings are beautiful with well-maintained gardens and 2 conservatories from which to enjoy them and the visiting wildlife.


A huge bonus for mum was being able to keep her pet who is treated as well as the residents!


It’s a big decision to entrust the care of a loved one, but I have no hesitation in recommending Wetley Manor.


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Review from G M (Son of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum decided that she needed additional help as she had reached the age of 100. Wetly Manor was one of several homes recommended but we found it stood out from the others. The rooms and facilities were excellent as was the general location and surroundings. The staff were welcoming and friendly and
most had been at the home for some time. The care she received was first-class from the owner, manager and all of its staff. They provided a very high standard of care for her right up to the end. My family and I will always be grateful to Wetley.

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Review from Susan F (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were always friendly.
The dining room is well presented. Activities are on Mondays.

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Review from Jodie H (Granddaughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a difference it makes when you find the right carehome. The whole team were amazing, they should be proud of themselves for making it home from home, and for making us family members welcome to. I would highly recommend.
Thank you.

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Review from E B (Daughter of Resident) published on 14 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring towards residents. The decor has recently been updated and it is very clean and tidy, there is never a smell when you enter, so the communal areas are regularly observed and cleaned where necessary, this approach to cleanliness also applies to residents.
Meals are nutritious and
are appropriate to the needs of the client. There are lots of activities such as bingo, catching and throwing a ball and colouring to keep minds and bodies as active as possible.
There are also good outside links with performance groups and local schools.
The management are always helpful and accommodating and so are the care workers. I cannot comment on the safety of personal possessions, as my father is not resident, only day-care, but I believe there are certainly no issues with the safeguarding of residents in terms of wandering out, or indeed their mobility - staff are vigilant and follow the correct safeguarding procedures.

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Current Review Score: 9.5 (9.466)

Overview of Review Score

The Review Score of 9.5 (9.466) out of 10 for Wetley Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for Wetley Manor Care Home is calculated as follows: ( (57 Excellents x 5) + (2 Goods x 4) ) ÷ 59 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Wetley Manor Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Nov 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Wetley Manor Care Home

What types of Care is Wetley Manor Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wetley Manor Care Home provide?

Day Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Wetley Manor Care Home have?

There are 22 Single Rooms.

What are the Facilities & Services at Wetley Manor Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wetley Manor Care Home to the centre of Stoke-on-Trent?

5.0 mile(s) as the crow flies, distance by road may be significantly further.