Wilbraham House

Church street, Audley, Stoke-on-Trent ST7 8DE
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9.9 33 Reviews
  • Wilbraham House, Stoke-on-Trent
Wilbraham House is a warm friendly care home, nestled on the Cheshire-Staffordshire border, in the village of Audley. Wilbraham House offers residential, dementia, and palliative care.

The majority of bedrooms are en-suite and rooms are not assigned by care type. Instead, they encourage residents to choose the room that’s right for them. The home has a number of wonderful communal spaces, including two dining spaces, lounges, and within walking distance of St James Church (Church of England).

Trained cooks provide a daily varied menu of nutritious, tasty meals, which residents can have in the restaurant-style dining room or their own rooms, whichever they prefer. Special dietary requirements will be catered for.

Activities coordinators plan regular events so everyone is kept busy, though participation is entirely optional. There are daily events in the home as well as regular excursions. Residents and relatives are invited to attend the regular to planning meetings, to ensure that everyone's desires are being met.

Care workers understand that moving into Wilbraham House will be a considerable transition but one that they try to do is make the transition feel as easy as possible. By helping you arrange your room just the way you like, or bringing you your daily newspaper, the staff at Wilbraham House do the little things that make the biggest difference.

At Wilbraham House, you become a member of their family. Residents' independence and happiness is their focus.

Wilbraham House working in partnership to make an inclusive world and giving individuals quality of life.

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Care Provided by Wilbraham House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Wilbraham House Ltd
  • Person in charge
  • Tracy Hodgson (Manager)
  • Admission Criteria
    • No policy
    • Ages 45+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Wilbraham House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £850 – £900
    • Self-Funded Residential Dementia Care £850 – £900
    • RESPITE Self-Funded Residential Care £850 – £900
    • RESPITE Self-Funded Residential Dementia Care £850 – £900

  • Day care is also available from 9am - 6pm please contact the home for more information and cost.
  • (these prices are only a guideline, please contact Wilbraham House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site car park


Wilbraham House Reviews (33)

Total of 33, showing 1-20
9.9

Wilbraham House has a Review Score of 9.9 (9.939) out of 10, based on 14 reviews in the last 2 years. Over all time Wilbraham House has 33 reviews.

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Review from Jessica J (Granddaughter of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff. Nice facilities and a good amount of entertainment provided. They recently took my grandmother out for a trip and she was very pleased. Good quality food provided. Grandmother seems very happy here.

Reply from Tracy Hodgson, Manager at Wilbraham House

thankyou fro your review getting gran out was a job and a half but she really enjoyed it once she had been


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Review from Jon B (Son of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely pleased with the care my Mum receives at Wilbraham House. The staff/team show compassion and understand the individual needs of the residents and make their stay as comfortable and enjoyable as possible.

Reply from Tracy Hodgson, Manager at Wilbraham House

thankyou for your review your mum has settled really well


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Review from J B (Son of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum came to Wilbraham House in October and arrived in a very bad state of mine. Since being there she has improved significantly and now eats and is comfortable and secure in her surroundings.
The staff have been very welcoming and supportive towards myself and more importantly my Mum. I am constantly
kept up to date with how she is through either a phone call or through the App.
I am safe in the knowledge that she is been well cared for.

Reply from Tracy Hodgson, Manager at Wilbraham House

thankyou for your review mum has settled in very well her diet has improved a lot since admission she seems very happy


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Review from Andrew S (Son of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seem seems to be treated very well, she seems happy and has a good relationship with the staff. She has managed to form friendships and seems happy to sit and chat with them in the lounge. The staff are always polite and it's never a problem for us to pick her up anytime to go out or just a visit
in there. We are updated regularly on her care and upkeep.

Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you for your review as you may be aware mum likes to boss staff about however thats her nature , she really enjoys the activites within the home and often joins in most of them


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Review from Jennie M (Sister of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very satisfied with my brother's care.
Manager is excellent, always available to speak to and deal with any problems.
Staff caring and attentive overall my brother is very happy living there.

Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you so much for your review, my staff always do there best.


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Review from Tony R (Son of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from the staff.
Great care given to my mother who has dementia and so has good days and bad.
Excellent communication from both staff and management.
Have totally recommended the home to others for their family.
The app is very good as I get 3 reports every day, appertaining to
my mother.

Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you so much for your kind review we always try our best.


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Review from Michelle A (Daughter of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well run home. My father is always very happy, well cared for. The staff are really kind and helpful.
I am able to access online notes daily so can see how he is getting on, this is a great comfort.

Reply from Tracy Hodgson, Manager at Wilbraham House

Your father is a gem, always likes a dance and smiles, he loves it when staff dance with him, he does have some good moves though.


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Review from K L (Son of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff went above and beyond to assure me and assist Mum in her time of need when she was taken ill. Also, all staff have met Mum's needs during her recovery after her illness and been very patient with Mum's needs.

Reply from Tracy Hodgson, Manager at Wilbraham House

Well, your mum what can we say she loves to always have her say and will tell you what she thinks she has made a brilliant recovery but she is a little fighter.


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Review from John M (Son of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class service offered to my mother from the first day she went into Wilbraham House.
All the members of staff and the management have given nothing but first-class care.
We are always kept updated regarding my Mother and all her health care needs are met.
We would have no hesitation in telling
others about this care home.

Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you for your review, your mum is a character but you probably know that.


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Review from Linda H (Daughter of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although Mum was only in the care home for a short time the care that she received was wonderful. From the day that she went into the home the staff looked after her so well. Mum was taken out for lunch on her birthday and was able to participate in other activities. I can highly recommend the care
home, if every town and city had a place like this the world would be a better place.

Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you so much for your review, we always try our best.


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Review from S T (Sister of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has stayed here a few times now and also feels like part of their family. They are all really nice to her and she loves coming. I feel so settled that she is in here, as with her brain damage I worry about her but they go above and beyond with her care needs.

Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you so much for your review. We know your sister enjoys her stay we look forward to seeing her again on the 14th September


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Review from D H (Stepdaughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly, and all residents seem very happy and comfortable whenever I visit, which is nice and peace of mind that our step mum is happy and does state this upon visits. I would just like to thank all the staff and the manager for all their hard work and caring nature.

Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you so much for your reviews. I always like postive reviews and like to know residents always seem happy and your family member is settled and happy.


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Review from L A (Daughter of Resident) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia, and listening to other people, and reading about dementia care, we thought we were faced with a huge problem when her partner became unwell. We had to do something very quickly to find care for mum, but luckily we knew about the manager and her staff at Wilbraham House due to
a connection with someone else in the home.
It was a Saturday evening, and they did everything to help, settling Mum within a matter of hours into her new environment. The staff are 100% caring and nothing is too much for them to do. I can honestly say that my mother’s true personality has shone through over the last few months and I’m lucky to say that she has a remarkable life. Wilbraham is now her home, all her needs are being taken care of within Wilbraham, but she is still able to enjoy life away from the home with her partner and family.
On behalf of myself and my family, I can’t thank you enough.

Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you for your kind words, we always aimed to provide a good service.


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Review from M S (Mother of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb quality of care has been provided to my son, who is a permanent resident. The rooms are homely, and the staff are wonderful. The management team work effectively and swiftly to answer any questions. My son is treated with the dignity and respect he should be treated with and has settled into
his new home with ease.

Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you so much for your review. We always ensure clients are treated with dignity and respect at all times.


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Review from Arnold F (Partner of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Do I need to say anymore?

Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you so much for your review. We always aim to do our best and welcome families as much as possible.


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Review from Kay F (Stepdaughter of Resident) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team stepped in when we needed them most on a weekend for emergency respite care. This emergency respite care has turned into a permanent residence for my dad's partner, and I have witnessed the amazing team led by the manager supporting us all the way. Without the manager's leadership
and wonderful team, the transition that we experienced very quickly would have been so stressful. Not only has my dad's partner been cared for with dignity and compassion, but the team here provides support to the whole family, going above and beyond what I had ever imagined. Thank you all for everything that you do.

Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you for your review and kind words. Your dad is always welcome.


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Review from Susan M (Daughter-in-law of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed by the help and support we have been given by the Management Team and staff at Wilbraham House. They go above and beyond to help with any queries and have put our minds at rest as regards the care provided. Nothing is too much trouble.


This is a very busy environment

(witnessed by myself on several occasions) and staff cope admirably under such pressure. Their expertise makes it easier for us to know that loved ones are safe and well looked after. The care they provide is excellent.

Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you so much for your review, we try our best even when under pressure.


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Review from Andrew B (Son of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely pleasant and welcoming. My mum is treated with the utmost respect. The staff can't do enough for my mum and other residents.

Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you so much for your review, we do try our best and your mum is a diamond to look after.


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Review from Theo B (Grandson of Resident) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very kind and helpful to visitors and my nan, as well as polite and outgoing. The home itself is a very clean environment and seems to be a good place to be when you reach that stage in life.

Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you so much for your review, it is much appreciated.


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Review from Jayne W (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent the last few months of his life in the care of Wilbraham House. The care he received during this time was outstanding, it was a home from home for him. All the staff treated him with such good care, we as a family have nothing but praise for them all. Dad's final days were spent in hospital
and the care home manager visited and showed great care and compassion to Dad and our family.

Reply from Tracy Hodgson, Manager at Wilbraham House

Thank you so much for your kind words, I and the staff at Wilbraham house try our best and compassion is a must with me, your dad was a true gentleman and showed a lot of appreciation towards staff and his family, you can always say he is a family man.


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Current Review Score: 9.9 (9.939)

Overview of Review Score

The Review Score of 9.9 (9.939) out of 10 for Wilbraham House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.939 for Wilbraham House is calculated as follows: ( (155 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 164 Ratings = 4.939

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wilbraham House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

No Bed Vacancies

posted 26 Feb 2025

No Current Bed / Place Vacancies


Awards / Recognitions (0)

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Meet the Team (1)

Tracy

Tracy Hodgson

Job Title: Manager

Joined: 2015

Tracy is the registered manager at Wilbraham House she has a wealth of experience in the care sector, she has gained NVQ level 4 in care and also has leadership of management level 4, Tracy has gained lots of valuable knowledge during her 30 years of service within the care industry. Tracy is a real asset to Wilbraham House and is passionate about her job role and ensuring her ethos of our family caring for your family is rolled out in every area of the home.


Frequently Asked Questions about Wilbraham House

What types of Care is Wilbraham House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wilbraham House provide?

Day Care, Convalescent Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Wilbraham House have?

There are 35 Single Rooms.

What are the Facilities & Services at Wilbraham House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wilbraham House to the centre of Stoke-on-Trent?

5.7 mile(s) as the crow flies, distance by road may be significantly further.